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3. KOTLER, P.C. (1984) Marketing Management: Analysis, Planning and Control, 5th
edition, Prentice Hall, London
4. DAVIDSON, H.(1987) Offensive Marketing: How to Make Your Competitors Followers,
2nd edition, Gower, London
5. EVANS, J., BERMAN, B., (1990) Marketing, Macmillan Publishing Company

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2. KEVIN P. COYNE, SUSTAINABLE COMPETITIVE ADVANTAGE- WHAT IT IS


AND WHAT IT ISN'T, BUSINESS HORIZONS,VOL.29 (JANUARY-FEBRUARY 1986)
3. MILIND M. LELE AND JAGDISH N. SHETH, THE FOUR FUNDAMENTALS OF
CUSTOMER SATISFACTION, BUSINESS MARKETING (JUNE 1988)
4. BENSON P. SHAPIRO, REJUVENATING THE MARKETING MIX, HARVARD
BUSINESS REVIEW, VOL 63, SEPT-OCT 1985
5. THEODOR LEVITT, MARKETING MYOPIA, HARVARD BUSINESS REVIEW,
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2. BARTON A. WEITZ AND ROBIN WENSLEY (EDITORS), READINGS IN
STRATEGIC MARKETING: ANALYSIS, PLANNING AND IMPLEMENTATION (HINSDALE,
ILL.: DRYDEN, 1988)
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CONCEPT, BUSINESS HORIZONS, VOL.31 (MAY-JUNE 1988)
4. DAVID S. HOPKINS, THE MARKETING PLAN (NEW YORK: CONFERENCE
BOARD, 1981)
5. RICHARD G. HAMERMESH, MAKING PLANNING STRATEGIC, HARVARD
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1. MICHAEL E. PORTER AND VICTOR E. MILLAR, HOW INFORMATION GIVES


YOU COMPETITIVE ADVANTAGE, HARVARD BUSINESS REVIEW, VOL.63 (JULYAUGUST 1985)
2. HARPER W. BOYD, JR., RALPH WESTFALL, AND STANLEY F. STASCH,
MARKETING RESEARCH: TEXT AND CASES, 1989
3. 3.DONALD S. TULL AND DEL F. HAWKINS, MARKETING RESEARCH:
MEASUREMENT AND METHOD, NEW YORK, MACMILLAN, 1987
4. ROBERT A. PETERSON, MARKETING RESEARCH, DALLAS, BUSINESS
PUB.ICATIONS, 1988
5. MARKETING INFORMATION SYSTEMS: HOT LINE TO THE CONSUMER,
MARKETING COMMUNICATIONS, MARCH 1987

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1. ADAPTED FROM LEON G. SCHIFFMAN AND LESLIE LAZAR KANUK,
CONSUMER BEKAVIOR, THIRD EDITION (ENGLEWOOD CLIFFS, N.J.:PRENTICE-HALL,
1987
2. WILLIAM P. O'HARE, HOW TO EVALUATE POPULATION ESTIMATES,
AMERICAN DEMOGRAPHICS, JANUARY 1988
3. JAMES F. ENGEL, ROGER D. BLACKWELL, AND PAUL W. MINIARD,
CONSUMER BEHAVIOR, FIFTH EDITION(HINSDALE, ILL., DRYDEN PRESS, 1986
4. DEL I. HAWKINS, ROGER J. BEST, AND KENNETH A. CONEY, CONSUMER
BEHAVIOR:

IMPLICATIONS

FOR

MARKETING

(HOMEWOOD,ILL.: RICHARD D. IRWIN, 1989

STRATEGY,

FOURTH

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1. JOEL R. EVANS AND KATHARYN V.MARINELLO, UNDERSTANDING THE


IMPACT OF OVERALL COMPANY MANAGEMENT STYLE ON NNEW PRODUCT
PLANNING, IN ROBERT F. LUSH ET AL.(EDITORS) , AMA EDUCATORS' PROCEEDINGS
(CHICAGO:AMERICN MARKETING ASSOCIATION, 1985
2. P.L. DAWES AND P.G.PATTERSON, THE PERFORMANCE OF INDUSTRIAL AND
CONSUMER PRODUCT MANAGERS, INDUSTRIAL MARKETING MANAGER, VOL 17, 1988
3. ERIK W. LAWSON AND DAVID GOBELI, ORGANISING FOR PRODUCT
DEVELOPMENT PROJECTS, JOURNAL OF PRODUCT INNOVATION MANAGEMENT,
VOL.5, 1988
4. TOMAS OSBORN, RE-ORGANISING THE BRAND MANAGEMENT STRUCTURE,
MARKETING COMMUNICATIONS, JUNE, 1987

5. THEODORE LEVITT, EXPLOIT THE PRODUCT LIFE CYCLE, HARVARD


BUSINESS REVIEW, VOL.43, 1965

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1. WROE ALDERSON, MARKETING BEHAVIOR AND EXECUTIVE ACTION
(HOMEWOOD, ILL.:RICHARD D. IRWIN, 1957)
2. JOHN A. QUELSH, WHY NOT EXPLOIT DUAL MARKETING, BUSINESS
HORIZONS, VOL.30,1987
3. DONALD J. BOWERSOX, DAVID J. CLOSS, AND OMAR K. HELFERICH,
LOGICAL MANAGEMENT, THIRD EDITION, N.Y., MACMILLAN,1986
4. LOUIS W. STERN AND ADEL I. EL ANSARY, MARKETING CHANNELS, THIRD
EDITION (ENGLEWOOD CLIFFS, N.Y., PRENTICE HALL, 1988
5. ANDREW KOSTECKA, FRANCHISING IN THE ECONOMY, US DEPARTMENT OF
COMMERCE, 1997

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MARKETING EFFORDS, JOURNAL OF ADVERTISING RESEARCH, VOL.25,1985


2. BOB

DONATH,

MARKETING, APR. 1988

HOW

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3. WILLIAM
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.Ottawa - Careton Economic Development Corp.
.Ottawa - Carlton Entrepreneurship Center
.Robelle Consulting
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OAK KIDGE RESARCH
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Internet Business Book

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Business on the Web, Management and Technology
Information Innovation, WEB
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