Dispute resolution & Grievance management

Dispute :- refers to any conflict between employees and employers.

Dispute are very common in industries. They manifest in the form of strikes, bandhs and lockouts. The consequences of disputes are loss of production, loss of profit, loss of market & closure of plant.

Causes of disputes

Wage demands. Union rivalry. Political interference. Multiplicity of labour law. Personal variable. Bad communication.

Dispute resolution methods

1.

Collective bargaining method:- takes place when representatives of a labour union meet management representatives to determine employees wages & benefits & to solve other issues. C.b.method is the most effective method of resolving industrial disputes.

Dispute resolution methods

Objectives of c.b.method:

To increase the economic strength of both the parties at the same time protected their interests. To establish uniform conditions of employment with a view to avoid occurrence of industrial disputes. To resolve disputes when they occur. To lay down rules & norms for dealing with labour.

Dispute resolution methods

2.

Code of discipline:- it defines duties

& responsibilities of employers & workers.

Dispute resolution methods

Objectives of the code are:

To ensure that employers & employees recognize each others rights & obligations. To promote constructive co-operation between the parties concerned at all levels. To avoid work stoppages. To facilitate the free growth of trade union. To maintain discipline in industry.

Dispute resolution methods

3.

procedure in which a neutral third party studies the dispute, listens to both the parties & collect information & makes recommendations which are binding on both the parties.

Arbitration method:- it refers to a

Dispute resolution methods

4.

representatives of workers & employers are brought together before a third party with a view to persuading them to arrive at an agreement by mutual discussion between them. The third party may be one individual or a group of people. They are also called mediators.

Conciliation:- is a process by which

Dispute resolution methods

5.Adjudication

settlement of an industrial dispute by a labour court. The system of adjudication is the most significant instrument of resolving disputes. But it has been criticised bcoz of the delay involved in resolving conflicts.

:- means a mandatory

Grievance management
Grievance :- may be understood as an

employees dissatisfaction or feeling of personal injustice related to his employment relationship. Grievance management is a method of resolving dispute. All labour agreements contain some form of grievance procedure. And if the procedure is followed strictly, any dispute can easily be resolved. When an employee believes that the labour agreement has been violated, he files a grievance. The grievance need to be resolved acc. to a set of procedure.

Grievance procedure
Stage 1.
Complaint to section head

no

Grievance resolved

Stage 2.

Complaint to dept. head

no

Grievance resolved

Stage 3.
Stage 4.

Complaint to divisonal head

no
Complaint to union

Grievance resolved