A V R 1 1 W

B O E s . 0 2 B E T E E N

R S 5 1 0 1 B E O W R S 5 3 N O

. 1 L . 2

T I G 6

H N 3 42

Chapter 7

Finding s
1.In the users ratio

of internet banking 65% of custome rs areusing this

service.2.M ore banks are conne cting to th e any soft ware co. t

orunning t he Ebanking se rvice. In th ese service s the Sbiba

nks is top in service of Ebanking.

3.

The services

that are mostly used by maximum customersa re

transaction s, online trading, bill payment, shopping etc.4.The

mode of the cash deposit in bank is for use t o

onlinetrunc ation cash, cheque & e-banking.

5.

Different banks

different charge for online service.

Sugges tions
1.

To preven t online ba

nking from remaining customers toprompt this service through

advertising co.2.After repairing this basic deficiency, banks must

ensure thatthere services is competitive .

3.

Banks is not take more charge from there customers.

43

Chapter 8

Conclu sion

The basic objective of my research

was to analyzet he awar eness a mong cu

stomers for inte rnetban king in I NDIA. It

gives di rection t o resear chtools, research

types and techniqu es. Although

thefindi ngs rev eal that people know ab

out thes ervices but still many pe ople are

unawar e andma ny of them are non

 users so the bank shouldby promoti

on try to retain the custome rs.

Bankssh ould look forward to have

some tie ups withothe r financial

institutio ns to increase the

serviceb ase.
44