The 5 Ps of Strategic Knowledge Management

Planning It should clarify knowledge goals and establish effective values and processes to support these directions. Takes time and demands perseverance. Requires ongoing monitoring and measurement. Progressive review and re-planning to handle changing environment. People The most important aspect is to recognize that strategic knowledge management lies with the people. People manage the system and processes. Need is to convince people about the benefits of strategic knowledge management. Processes Knowledge management principles need to be put into application via effective workplace practices. Careful management of the alignment of strategies, principles, processes and practices needs to be done. Messages about what is important might be perceived differently across the organization. Need of the hour would be to monitor the actual process regularly to ensure that it reflects knowledge priority. Products Each organization builds its own knowledge output. Might be shared to client or exist as internally shared knowledge objects. Explicit knowledge should be captured and distributed efficiently and timely. Example Intranet. Performance Regular review to ensure that the financial and social capital investment is positively influencing the intellectual and social capital of the organization. Regular evaluation to consider how well knowledge management is integrated into the business context.