A management process and set of disciplines that is coordinated to ensure that the organization consistently meets and exceeds

customer requirements. (Capezio and Morehouse, 1995). A combination of methods, theories, techniques, and quality guru strategies for achieving exceptional quality. (Richardson, 1997). Total quality management is not a fad of time, but rather a correction of the previous failures in management combined to produce a better management style when used appropriately. (Anschutz, 1995).