Rossum Corporation LA

TO: All Employees and Contractors

FROM: Adelle DeWitt
DATE: 10/12/09
RE: Client Acquisition and Retention

CONFIDENTIAL MEMORANDUM
INTERNAL DISTRIBUTION ONLY
It is my unfortunate duty once again to remind all employees and outside contractors of
Rossum Corporation LA that we are not meeting our goals for client acquisition and
retention.

Projections from last year have not yet been met, and it is important that everyone increase
their efforts to identify new clients and bring them to the attention of the sales team. While it
is true that each and every one of you of course must attend to your own responsibilities, it is
equally true that each and everyone one of you has a greater responsibility to Rossum
Corporation LA as a whole.

All due consideration will be given to any serious ideas put forward both to increase client
acquisition and to maintain the long-term satisfaction of existing clients.

While I do understand there has been some hit to morale due to this under-performance as
compared to projections – not to mention the loss of our in-house doctor, as well as the
sudden investigative interest in our activities on the part of a certain U.S. Senator – trust that
I, our chief of security, and the board of Rossum Corporation itself are working diligently to
address those concerns.

But it also is of utmost importance that everyone understand the situation cannot be resolved
solely by management or by our corporate parent.

While the postponement of this week’s 10/16 staff meeting was planned well in advance, it
now also provides all of us the opportunity of an additional week in which to bring aboard
new clients as well as reassure existing ones that our operations will continue. I look forward
to seeing our progress at the 10/23 staff meeting.

Our corporate parent recently has reiterated its support during these trying times. While no
one can know for certain what the coming months will bring, it is my firm belief, and certainly
my firm commitment, that all of us working together can bring ongoing success to our
endeavors not only for the remainder of the current fiscal year, but into the next as well.

I thank each and everyone one of you for all your hard work, and your dedication to the
research we fund. It is through your tireless efforts that I find myself sanguine about the
future.

Adelle DeWitt