Sample Corp

Job description: Data Repair - Tier 1 Technical Support Engineer General Description: Technical Support Engineer for the company's family of Internet based products. Candidate will possess a broad technical knowledge of analog, digital and VoI !oice ser!ices" I networking" and data ser!ice pro!ision. Candidate will be highly e#perienced in pro!iding e#cellent customer ser!ice and problem escalation$resolution. Primary Job Functions: ro!ide Tier % support to end users, dealers and distributors. ro!ide troubleshooting and technical support !ia phone, web based tools and email. &d!ise customers regarding the product's proper use and address specific user issues. 'uring problem escalations, act as a liaison between customers and Tier ( support. Candidate will assist the customer base during installations. Re uired S!ills: Strong understanding of Ethernet, TC $I routing, )etwork packet analysis tools use and configuration. Strong technical and analytical skills. Solid e#perience in problem analysis and resolution of software problems. ro!en ability to function in a self*directed en!ironment. +ust e#cel in a fast*paced, agile en!ironment where critical thinking and strong problem sol!ing skills are re,uired for success. Inno!ati!e thinker who is positi!e, proacti!e, and readily embraces change. &bility to handle clients professionally during all interfaces. Sales support to help resellers and end users select, optimal installation configurations in a comple# network en!ironment. Strong written and !erbal communication skills.

Desired S!ills: E#perience troubleshooting and correcting -itter, .atency, and acket loss across public or enterprise networks using network analysis tools. E"perience: (/ years of Telecom and )etworking e#perience in a technical support$help desk en!ironment. Education: )etwork/ and$or CC)& certification 0preferred1 #or! Status: 2ull time Tra$el: osition re,uires 34 tra!el.

Sample Corp Confidential

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Sample Corp
Reporting: 5eports to the +anager of Customer Ser!ice Technical Support

Sample Corp Confidential

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