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RESEARCH On BUYING BEHAVIOR IN SHOPPING MALLS
Researchers: 1. Akhil Sadhale. 2. Devendra Mansoor. 3. Nilkanth Hambarde. 4. Parag Unadkat. 5. Rupali Tambakhe. 6. Saurabh Kalwint. 7. Swati Kunnure. 208 191 183 200 187 188
BUYING BEHAVIOR: Buying Behavior is the decision processes and acts of people involved in buying and using products.
* Buyers reactions to a firms marketing strategy has a great impact on the firms success. * The marketing concept stresses that a firm should create a Marketing Mix that satisfies (gives utility to) customers, therefore need to analyze the what, where, when and how consumers buy. * Marketers can better predict how consumers will respond to marketing strategies.
SHOPPING MALLS: One of the fastest growing sectors in the Indian economy
The retail industry in India is expected to grow 25-30 % annually and is projected to attain USD 23billion by 2010.
Rural
Modern
Weekly Markets
Villages Fairs
Time Killer
Product Groupies
Focused Fulfillers
Pleasure Seeker
General Browsers
Reasons:
- All products are available under one roof. - Saves money on transportation - Card money can be used. - Use of vouchers - Discounts & offers
Reasons:
- Attractive infrastructure. - Air-conditioning - Rolling steps - Entertainment
EXPENDITURE:
MODE OF PAYMENT:
PURPOSE OF VISITING:
TYPES OF PRODUCTS:
DISCOUNT SEASON:
NEGATIVE EXPERIENCE:
NEGATIVE EXPERIENCE: We found out that people were not happy with the safety standards of the mall
The safety standards included : -lack of information regarding Exit Points -lack of firefighting Equipments
We also found that people were not happy with the after sales service .
Small proportion of Consumers were not satisfied with the response from the working staff.
Customers were also unhappy with the long queue for bill clearance .
Conclusion:
The first and most objective of our study is comparative study of consumers buying behavior in retail mall. The study of consumer behavior is the most important factor for marketing of any goods and services. The consumer behavior suggest how individual, groups and organization select, buy, use and dispose of goods, services, ideas or experience to satisfy there needs and wants. It also clues for improving or introducing products or services, setting price, devising channels etc.
The marketers always look for emergent trends that suggest new marketing opportunities and here in India a lot of opportunities are available.
BIBLIOGRAPHY: *A book of Research Methodology: - Krishnaswamy & Ranganathan * Websites: wikipedia.com scrap.com