1. Good vs. Bad leadership a. Situational approach b. Leaders effectiveness depends on: i.

Ability to know the groups needs/talents ii. Ability to adapt style to fit those needs c. Two aspects of leadership to adapt i. Task Orientation: amount of attention to the groups tasks/duties/assignment ii. Relationship orientation amount: of attention to the group members relationships/conflicts/emotions d. Can adapt style like this: Task Orientation High Relationship High orientation: Low Low

Selling Participating Telling Delegating i. Telling: telling them what to do ii. Selling: conflicts are starting to iii. Participating: leader no longer tells what to do iv. Delegating: give other people responsibilities e. Can also have more than one leader in the group i. Ex: task leader, emotional leader

Organizational Communication 2. Organizational comm a. System of individuals b. Typically organized in a formal hierarchy c. Pursuing multiple goals i. Part of the ship, part of the crew d. Within complex communication networks 3. Organizational leadership i. Management vs visionary leadership b. Manager i. Asks how can we do this best? ii. To manage: 1. Develop plans, budgets, etc. 2. Comm is to organize, control, accomplish tasks c. Visionary leader i. Asks why should we do this at all? ii. To lead: 1. Envision long-range goals, ideals 2. Comm is to listen, inspire, cultivate

4. Flow of messages a. Downward comm i. How do bosses communicate? ii. Often take comm for granted 1. Usually trained in another area iii. Tend to rely on official channels 1. Requests, orders, memos, guidelines, policy statements iv. Downward distortion 1. Selective a. exposure, -attention, -retention, -action 2.