LISA VANDERHEIDEN

4384 Central Avenue, Beamsville, Ontario (905) 328-3720 lisavdh 97 !"mail#$om

Summary of Qualifications:
Com%assionate, %ersona&le, and %atient# 'iverse (or) e*%erien$e in retail, manu+a$turin", and as an instru$tor %rovidin" "uidan$e and leadershi%# ,erved $ustomers dail-, and met needs at a .im /orton 'onuts /ave served the %u&li$ +or Avondale 0ood ,tores 1er- or"ani2ed and a&le to multi-tas)# 0ull- trained in the area o+ %ro$ess im%rovement# 3++e$tive $ommuni$ator (ho $an a$hieve results throu"h %ro&lem solvin" and e++i$ient or"ani2ation# 4oal orientated and driven &- sel+-motivation# A$hieved the hi"hest level o+ su$$ess in %ro+essional $anine $om%etition# 5ulti-tas)in" in an o++i$e settin", ans(erin" the %hone, emails, and $lients 6uestions# 7ee%in" thin"s or"ani2ed and $om%leted &- deadlines#

Work Experience:
.im /orton8s, Beamsville, Ontario Au"ust 20 0 9 A%ril 20 3 ,erver: &a"el station: drive thru: &a)er ;rovide a$$urate %rom%t servi$e to ea$h "uest <nderstand and $on+orm to all health de%artment $odes, also .im /orton +ood servi$e $odes and %oli$ies 5aintainin" %ro%er +ood %re%, and &a)in" %ro%erl- to ensure "ood 6ualit- standards as (ell as %rodu$tion re%orts, time and tem%erature re%orts and $leanliness 5$Cann8s ;ro+essional 'o" .rainin", 0lam&orou"h, Ontario =ovem&er 800 - ;resent >nstru$tor : O++i$e ,ta++ ;rovide leadershi% and "uidan$e to $lients +or do" o&edien$e instru$tion# A$$ustomed to handlin" multi%le tas)s in a +ast-%a$ed environment# Consistentl- %resented (ith a variet- o+ situations (hi$h re6uire immediate attention and %ro&lem solvin" s)ills# 3*tensive )no(led"e o+ o&edien$e %ro"ram desi"ned &- 5$Cann8s and the a&ilit- to +a$ilitate this %ro"ram to a lar"e "rou% o+ $lients# ?or)in" (ith others in ever- as%e$t o+ the @o&# Assist the o++i$e mana"er in or"ani2in" and +a$ilitatin" &asi$ demands in the o++i$e settin", %hoto$o%-in", )ee%in" +iles u%dated and or"ani2ed# Aeturn %hone $alls, emails, and +a* to $lients and other related &usinesses, li)e vet $lini$s#
Bisa 1anderheiden ;"# o+ 2

5a%le 5anu+a$turin" >n$#, ,mithville, Ontario =ovem&er 894 9 Cune D05 C#=#C# Bathe O%erator 0ull- res%onsi&le +or the e++i$ient o%eration o+ multi%le Com%uter =umeri$all- Controlled (C#=#C#) Bathes# Committed to insurin" that all $ustomer standards and s%e$i+i$ations are met# 3++e$tivel- (or) as %art o+ a diversi+ied team, ensurin" the hi"hest level o+ e++i$ien$- is met (ithin a s-n$hroni2ed %ro$ess# Attention to detail and a$$ura$- (hen settin" u% "au"es, maintainin" %a%er(or) and readin" &lue%rints# 0re6uentl- $alled u%on to train ne( sta++# ,u$$ess+ull- $om%leted me$hani$al a%titude test# =ovem&er 894 9 5a- 899, Eualit- Assuran$e Auditor >ns%e$ted %arts visuall- and dimensionall- to insure that $ustomer s%e$i+i$ations (ere $onsistentl- met# <sed %ro&lem solvin" s)ills to e++e$tivel- handle una$$e%ta&le %rodu$t# 'evelo%ed and im%lemented ne( trainin" %ro$edures 9 (hi$h have &een inte"rated into $urrent $om%an- %oli$-#

E ucation:
=ia"ara Colle"e, =ia"ara-on-the-Ba)e, Ontario ,e%t8 3- %resent Currentl- enrolled in the O++i$e Administration ;ro"ramF 5edi$al .his %ro"ram in$ludes a hi"h level o+ Com%uter, in$ludin" 3*$el, A$$ess and Advan$ed ?ord ;ro$essin"# O++i$e 3nvironment, Customer Aelations, ;s-$holo"-, and ,u%ervisor 5ana"ement are also in$or%orated in the %ro"ram# .he %ro"ram also in$ludes 5edi$al .erminolo"-, 5edi$al .rans$ri%tion, Antimon-, and a @o& %la$ement in the last term# =ia"ara Colle"e, ?elland, Ontario ,e%t 890 - 5a- D92 4raduated +rom G4eneral Arts H ,$ien$eI (hi$h in$ludedF Com%uters, >nter%ersonal ,)ills, ;oliti$al ,$ien$e, ;s-$holo"-, /uman Aelations, ,o$iolo"-, 4eo"ra%h-# Beamsville 'istri$t ,e$ondar- ,$hool ,e%tem&er 885 9 Cune D90 Ae$eived an GOntario ,e$ondar- ,$hool 'i%lomaI and ,i* Ontario A$ademi$ Credits#

Bisa 1anderheiden

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