Running head: MEANINGFUL MISUNDERSTANDING

Meaningful Misunderstanding Tamara Walker BCOM 275 April 22, 2013 Michelle Maldonado

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Meaningful Misunderstanding The misunderstanding was between me and my manager The manager transferred from one branch to another, not knowing the ins and outs of the branch is having trouble adjusting to the new ways of how the branch is run, furthermore having troubles adjusting to the increase in customer clientele. When the manager started I was a teller working with an assortment of responsibilities one is the ATM machine. This particular job requires a person to manage their time by doing the job either in the mornings before the branch opens for security reason or at closing time. The issue of miscommunication was that I had balanced the ATM before the branch opened on Monday, and on Tuesday morning 15 minutes before the bank opened the new manager wanted to audit my drawers. This means she wanted to count the money at my work station drawer, vault drawer, and the ATM machine to make sure I money was in balance before the day. This process takes between 20 to 30 minutes depending on how much money has to be counted. I explained to her the ATM had been balanced the previous day and that consistently messing with the ATM could cause it to malfunction and I also explained to her that if we did decide to venture into the audit that we will not have time before the bank opens. The manager disregarded what I had said and preceded to do it anyway, so when the store opened customer thought that Christmas had come early, because she had 50 to 100 hundred thousand dollars laid out for all the world to see. Once we counted out the ATM and put the money back, the ATM malfunctioned. I having knowledge of the ATM did everything possible to get it back working, but ended up having to call tech support to come and fix the problem. This leads to not only a trust issue between manager and employee but it can also lead distrust between other employees

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within the branch not to mention angry customers who want to use the ATM and not wanting to come into the bank standing in line to receive their money.

Conclusion In order for the branch to meet the company and customer expectation the branch needs to run smoothly. In order for us to do that there has to be an open two way communication between management and employees. When there is a breakdown in communication then the outcome causes confusion and delays that could have been avoided.