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.......................................................................................... 3
1 ........................................5
1.1 Management....................................................................................6
1.2. Management...........................................................................6
1.3. Management..........................................................................6
1.4 (Management)
.........................................7
1.5 Management .......8
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2
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2.1 19 ....................16
2.2 ......................16
2.3 Management .......................................................17
2.4 - Management .......18
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3 ................24
3.1 ,
...................................................................................................25
3.2 ........................................................................26
3.3 .................................................................................27
3.4 ....................................................................................28
3.5 .....................................................................29
3.6 ............................................30
3.7 .......................................................30
3.8 ..........................................................................32
3.9 ............................................................................32
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4 KAI ..................41
4.1 .........................................................................42
4.2 ................................................43
4.3 ..............................................................................44
4.4 .....................................................................................44
4.5 ..................................................................................................47
4.6 ...................................................................48
4.7 .................................................................49
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4.8 .........................................................................50
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5 ............................................................61
5.1. ...............................................62
5.2 ...........................................64
5.3 .......................................65
5.4 - .........66
5.5 .......................................................67
.....................................................................................................................70
........................................................................................................71
6
...................................................................................................73
6.1 ...................................................................................74
6.2. (Motivation Process)..................................75
6.3 ` ........................82
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7 .....................................................91
7.1 .........................................................................................92
7.2 .........................................................93
7.3 ......................................................................................................93
7.4 .....................................94
7.5 ...........94
7.6 N .............................................................................95
7.7 ...........................97
7.8 ................................................................................99
7.9 ........................................99

...................................................................................................................102
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8 .................................................109
8.1 (Controlling) .................................110
8.2 Controlling .................................................................................110
8.3 Controlling ......................111
8.4 Controlling ...................................................................................112
8.5 .............................................................................115
8.6 ...............................................................117
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9 ....127
9.1 ........................................................128
9.2 ...............................................................129
9.3 ......................130
9.4 ...........................................131
9.5 .....................................................................136
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1994.
Drucker P., management , , 1998.
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Interbooks, 1996.
Drucker P., Drucker on Management, Management Publications Ltd for the British Institute
of Management, 1971.
Stewart R., The Reality of Management, Heinmann, 1985.

12

1. Philip Sadler, Principles of Management, he Gower, 1992.


E Handbook of Management, Dennis Lock GOWER. Management.
2. www.management.about.com
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., (Management), A, Interbooks, 2001.


., , , Interbooks, 2001.
. & ., , Rosili, 1999.
Cole G.A., Strategic Management, DP Publication, 1994.

22

1. www.management.about.com
H management
management.
2. ACCA, (1989), organisation and management, BPP
Management. .
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., , , Interbooks, 2001.
. & ., , Rosili, 1999.
Cole G.A., Strategic Management, DP Publication, 1994.
Andrews K.R., The concept of corporate strategy, Richard D Irwin, 1987.
Ansoff H.I., Implantic strategic management, Prentice Hall International.

38

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 2

. & ., , Rosili, 1999.


Cole G.A., Strategic Management, DP Publication, 1994.
Dale M., Succesful Recruitment and Selection. Practical Guide for Managers, Kogan Page,
1995.
Sidney Elizabeth, Managing Recruitment, Gower, 1988.
Townesend R., Up the organisation, Michael Joseph, 1970.

59

1. ACCA, rganisation and management, BPP, 1989.


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0.9
0.1

___
___
___
___

0.56
0.24
0.72
0.08

0.6
0.4
0.7
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___
___
___
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___

0.12
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___
___
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___

0.28
0.12
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0.16

1
21
2

22
21
1

0.6

22
21
0.4

22

71

1:
1:
21:
22:
21:
22:

72

o managers
.

:
O




(Trait Theories).
- (Behavioral Approaches)
- - (Situational Theories).
- (Path - Coal Theory).
(Vertical Dual Linkage Model).






.

, , ... . . , , , , , ...

73

6.1

6.1.1

6.1.1.1.
(Leadership) .
. ,
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74

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75


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:
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, (4) , (5) , (6)
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, - (Motivators), .

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.

6.2.1.2

.

76

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. , ,
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, , . .
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.

77

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 1
.

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.
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19-20 16 -18 .

78

 2
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 3
.

6.2.3 (Motivation Theories)


:
6.2.3.1 [Simon]
, , 1947, , ,
.
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, . 4 Management:
- ,
- ,

, , ( - ).
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, Management
. , - () , . , , , , .

79

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.
(Homans Model).

6.2.4

6.2.4.1 (Total Quality Management T.Q.M.)


1. T.Q.M. - .
: ,
.Q...

80

.Q..
. ,
.

.
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.

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81

6.2.4.2
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.
3) (Participation in Decision Making),
, , , 24
, ..
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6.3

6.3.1 (Theories for Leadership)


:
1. (Trait Theories).
2. - (Behavioral Approaches).
3. - - (Situational Theories).
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.
5. - (Vertical Dual Linkage Model).
Cincinnati ..., George Graen
1980, ,
. ( ) , .

6.3.2
.
. - Baumgarten ,
1949.

82

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83

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84

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85


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87

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88

Cole G.A., Strategic Management, DP Publication, 1994.


Andrews K.R., The concept of corporate strategy, Richard D Irwin, 1987.
Ansoff H.I., Implantic strategic management, Prentice Hall International.
. & ., , , 1993.
., , , 1995

89

1. www.mindtools.com, MINDTOOLS.
. . .
2. www.swemorph.com
.

90


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1981). H
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92

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94

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95


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.
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99

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100

CASE STUDY
H DIAGEO

Diageo, Diageo . ,
, , 99% ! H Diageo 10
, .
, , Diageo ; Diageo , , , GuinnessUDV Diageo . , . Diageo , 2002 ,
.
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101

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102

......................................................................................................................................
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compact , . , .
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(Medium Masculinity)


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(Whole range of masculinity)

103

(Medium power distance(



(high uncertainty avoidance)
M
(Medium individualism)

(igh masculinity)


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(high uncertainty avoidance)
M
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5
/


(high power distance)

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X
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7
o


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104

(Low power distance)


X
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(High individualism)

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X
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M
(Medium individualism)
X
(Low masculinity)

105

Carnall A., Managing Change in Organisations, Prentice Hall, 2003.


Robbins S., Organisational Behavior, Prentice Hall, 2001.
., , , 1999.
Joiner T., The influence of national culture aligment on job stress and performance evidence
from Greece, Journal on Managerial Psycology, 16, pp229-242, 2001.
Kanter R.M., Men and Women of the corporation, Basic Books, 1977

106

1. Kessapidou S., Versakelis N. (2002) The impact of National Culture and International
Business Performance the case of foreign firms in Greece, European Business Review,
14, pp268-275. .
2. www.wikipedia.org .
(corporate culture),
.
.

107

108

o , .

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O .
.
.
.

Controlling












Controlling ( ) . Control Drucker ambiguous word.
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109

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111

. ,
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.

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.
Controlling Controlling
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8.4.1 Controlling
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. :
1.
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Controlling.

112

8.4.2 Controlling
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.

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.
.

Management

113

Management
, , . Management.
,
Management
. Controlling
Management, . , Controlling.
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, . , Controlling.
.
, Controlling
,
, . ,
, .
Controlling , .
.

8.4.3 Controlling
Controlling
Controlling . ,

:





...
Controlling . : .

114

Controlling . :

.
( service)
, Managers,
. Controlling , , , (.. ). , Controlling
,
Controlling. Controlling , ,
, ... :
( ).
, Feed back Feed forward
( ).

8.5

8.5.1 -
.
, .
8.5.2
, , :
1. , (, , ).
2.
( , ,
).
3. Management
( ).
4.
( ).

115

5.
- ( - ).
6. - ( - ).
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8.5.3
1. :
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.
2. , - , ,
.
3. ,
.
,
(Feedback) .
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- ,
Managers - .
- ,

( ) ,
.. ..., .. 3329/1955,
.
3. :
- (
).
- (.. )
(.. ).
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- .
- (.. ).
- (
) .

116

8.6

8.6.1
:
- .
- .
- .
- .
- .
- .
2.
2

117

8.6.2
(Standard)
(
).
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, , , ( , , ).
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.
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- .

8.6.3

.
.
:

118

8.6.3.1
:
1. Managers
.
2. , .

.

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, ,
. ,
.
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) ,
,
.

8.6.3.3
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, ,
.

8.6.4

. , .

119


.
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.

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, .
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.
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(.. ).
. ,
.
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.

120

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 2
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.

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.

121

......................................................................................................................................
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.

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.

122

 2
() .
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- ,
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- .
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- (planning) (budgeting) ,
- ,
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.
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.
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 3

123

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. .
.
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:
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.
2. , .
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.
:
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,
.
2. , , , , .
3. ,
.. , ..

124

., ., , Rosili, 1999.
Cole G.A., Strategic Management, DP Publication, 1994.
Ansoff H.I., Implantic strategic management, Prentice Hall Internatioal.
Staehle W., Management, Aufl Muenhen, 1991.
Z ., , , 1978.

125

1. www.findarticles.com: .

126


,

.

:
O .
.
.
.
.


Return on Equity
Boston Matrix
SWOT



Internal Rate of Return
Budget

, , . ,
,
.
,
, ,
.
127

9.1
, ,
. ,
:
, ,
, , .
,
.

, .


business unit .
business unit.

.
business units . ,
.
.
busines units
corporate.
.
follow up .

,
( bottom up approach), v
, ( top down approach)

128

9.2
10 management,
.

10


,
, .

, :
-



:
.

(Critical Success Factors CSF)
H .
129

9.2.1
.
. , ,
,
.


. ,
.
, ,

. :


-


9.3

, .
:

.
.
.

130

9.4
, ( , ).
1. Return on Equity (ROE) .

,

(, ) ROE. .

ROE=--------------------------
2. SWOT

, . ,
, . SWOT (Strengths Weaknesses Opportunities and Threats)
.
.

, : Marketing, , , . : , , , .
,
. ,
.
.

131

11:

.
.
.
.
. .
.
. .

.

(, , , ) , (, , , ) .
, . ,
:
.
. 2 .

,
. .

12

132

,
.
: 2 : .

13

 1

SWOT .
Strengths
8 .

marketing .
Weaknesses
.
. . marketing.
Threats
.
pportunities
.
, .

133

 2
, ROE

1.120.000
- 1.008.000
112.000
- 20.000
- 32.000
60.000
24.000
360.000

3.
, , ,
.
/.
. ,
.

,
. .
, .
Marketing . , .
, , .
. , .
4. Business Potofolio Analysis


.
, .
Share Market Matrix Model.
Boston Consulting Group BCG
:

134

SHARE MARKET MATRIX MODEL

14

.
10% .

. 0.1,
10% .
10%,
.
4 .
:
. . ,
.
: , . .
.
, .
: .
,
.

135


.
:
, . .

 3
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 4
ver , , .
, . ,
.
.

9.5
1. (Value Chain Analysis)
,

. , ,
,
.
.

. , ,
.
, .

. , .

136

15

.
logistics.
;
logistics. Marketing Sales
Service
.
, ; ,
. ; service. , .
,
.

. ,
; , , .

137


;
.
2. IRR
IRR (Internal Rate of Return)
,
.
.

x 365
= ------------------------
.
.
x 365
= -----------------------
.
.
x365
= -------------------
.
.
x365
= ---------------------------
.

138

,

. ,
3
, .

.
3. Budget
,
.
5 .
Budget
,
,
, Profit and Loss
,
, .


,
, . , , , , ,

139

......................................................................................................................................
 1

. , , marketing
.
,
. , .
 2
60.000
ROE=-----------------------------------------= 16,6%
360.000
 3
. . cereal
1930. 1950 1960 .
, . 1980.
,
,
. cereal
.
.
. , . , -

140

. ,

. ,
.
. ,
.
cereal,
.
, ,
, .
 4
. ,

. Hoover
, ,
, .

. ,
. ,
status , . , ,
.
oover
,
, . ,
1970, .

141

Johnson G. / Scholes K., Exploring Corporate Strategy: Text and Cases, Prentice Hall
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Company, Boston, 2003, 6th edition.
Grant R.M., Contemporary Strategy Analysis: Concepts, Techniques Applications, Blackwell
Business, 2003, fifth Edition.
Hitt M.A. / D.R., Ireland, / Hoskisson R.E., Strategic Management: Competitiveness and
Globalization, South-Western College Publishing, 2001, 4th Edition.
Thompson A.A., Jr. / Srtickland A.J. III, Strategic Management: Concepts and Cases,
McGraw-Hill Irwin, Boston, 2001, 12th edition.
Hamel G. / Prahalad C.K., Competing for the Future, Harvard Business School Press, 1994,
first edition.
Courtney H., 20/20 Foresight: Crafting Strategy in an Uncertain World, Harvard Business
School Press, 2001.
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142

1. www.tanea.gr . MBA
course ,
.
.
2. www.knowledge.wharton.upenn.edu
.
3. www.findarticles.com .

143

www.tanea.gr
www.findarticles.com LOOK SMART
www.management.about.com ABOUT BUSINESS AND FINANCE
www.wikipedia.org WIKIPEDIA
www.mindtools.com MINDTOOLS
www.swemorph.com

144

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