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............................................................................................... vi
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................................................................................................. vii
.......................................................................................................................... 1
1 -
1.1 H: .................................................................................. 11
1.2 H H ...................................................................... 15
1.3 H ................................................................... 17
1.4 ............................................................................................. 17
1.4.1 ................................................................................................................... 18
1.4.2 ............................................................................................................... 20
1.4.3 .................................................................................................................... 23
1.5 ....................................................................... 25
1.5.1 - ........................................................................................... 26
1.5.2 ................................................................................... 26
1.5.3 .......................................................................................... 27
1.5.4 ................................................................................................ 28
1.6 ...................................... 28
1.7 H ............................................... 29
iv
1.8 ................................................................................................. 31
1.9 ...................................................................................... 32
1.9.1 ......................................................................................................... 32
1.9.2 ...................................................................................................... 33
1.9.3 ................................................................................................... 34
1.10 Blake & Mouton ................................................................ 35
1.11 Likert........................................................................................ 38
1.12 Vroom & Yetton ............................................................................. 40
2 -
2.1 ............................................................................................................. 48
2.2 & ........................................................ 50
2.3 ................................................... 54
2.4 ...................................................................... 54
2.5 ....................................................................................... 57
2.6 ................................................................................................... 59
2.6.1 ............................................................................................................ 59
2.6.2 ......................................................................................................... 61
2.7 ............................................................................................... 61
2.7.1 ................................................................................................ 61
2.7.2 .......................................................................................... 62
2.8 & .................................. 63
2.9 .................................................................................... 72
2.10 ........................................... 73
2.11 & ..................................................... 76
2.12 ............................................................ 77
v
2.13 ............................................... 79
3 - &
3.1 ....................................................... 84
3.2 & ......................................................... 85
3.2.1 ..................................................................................................... 85
3.2.2 ..................................................................................................... 86
3.2.3 ................................................................................................... 88
3.2.4 ...................................................................................................... 88
3.2.5 .................................................................................................... 90
3.2.6 .................................................................................................. 91
3.3 & ..................................................................... 93
3.4 ............ 94
3.5 & ................................................ 98
3.6 ................................................................................................ 104
3.7 ............................ 107
3.8 : ....................... 109
3.9 ........... 113
3.10 ........................................................................................ 113
4
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.............................................................................................................. 125
vi
1 .......................................................................... 2
2 ......................................................................... 4
3 ............................................. 7
4 .................................................................... 14
5 ............................................................... 16
6 O ......................................................................................................... 20
7 ..................................................................................................... 22
8 .......................................................................................................... 24
9 ...................................................................................... 36
10 & .................................... 53
11 ....................................... 59
12 & ............ 63
13 ................................... 66
14 & .................................................. 68
15 , ........................................ 71
16 & ................................................ 94
17 & .............................................................. 116
vii
1 ..................................................................................... 32
2 ............................................................................... 33
3 ............................................................................. 34
4 Likert......................................................................... 40
5 ................................................................ 65
6 &
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7 ......................................................................... 86
8 ......................................................................... 87
9 ........................................................................ 88
10 ........................................................................ 89
11 ...................................................................... 91
12 ..................................................................... 92
1 & .............................. 77
2 & ................ 118
1 ................................................................................................ 30
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I'm OK, You're OK - Wikipedia, the free encyclopedia
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Vol.14, pp. 107-130 http://en.wikipedia.org/wiki/Empathic_concern
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Emotional Quotient Inventory (EQ-i). In R. Bar-On and J. D. A. Parker (Eds.),
Handbook of emotional intelligence, Jossey-Bass, San Francisco
Belbin, R. M. (1996), Team roles at work, Butterworth-Heineman, London
Cooper, R. K. and Sawaf, A. (1996), Executive EQ: Emotional Intelligence in
Leadership and Organizations, Grosset/Putnam Publishing, New York
Davidson, R. Jackson, D.C. and Kalin, N. . (2000), Emotion, plasticity, context
and regulation: perspectives from affective neuroscience, Psychological bulletin,
Vol.126, No 6:890-909
Decety, J. and Meyer, M. (2008), From emotion resonance to empathic
understanding: A social developmental neuroscience account, Development
and Psychopathology, Vol.20, pp.1053-1080.
Druskat, U.V. and Wolff, S.B. (2001), Group emotional intelligence and its
influence on group effectiveness, in Cherniss, C., Goleman, D. (Eds),Emotional
Competence in Organizations, Jossey-Bass, San Francisco
Goleman, D. (1998), What makes a leader? Clinical Laboratory Management
Review 13, pp.123-131
80
Henrique, J.. and Davidson, R.J. (1997), Brain electrical asymmetries during
cognitive task performance in depressed and nondepressed subjects, Biological
psychiatry,Vol.42, pp.1039-1050
Hoffman, M.L. (2000), Empathy and Moral Development, Cambridge University
Press.
Katzenbach, J.R. and Smith, D.K. (1993), he wisdom of teams, arvard
business school press
Krueger, A. B. (2000), Economic scene, The New York times, 7 December, c2.
Lewis, T. Amini, F. and Lannon, R. (2000), A general theory of love, Random
house, New York, Goleman, D., Boyatzis, R., McKee, A. (2002), O
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Cognition, and Personality, Publisher: Baywood Pub. Co, No.9, pp.185-211
Senge, P. (1990), The fifth discipline: The art and the practice of the learning
organization, Double day, New York
Thorndike E. L. (1920), Intelligence and its Uses, Harpers Magazine, Vol.140,
pp. 227-223
Wells, L. (1985), The group as- a- whole perspective and its theoretical roots,
Colman & Geller, group relations reader 2, Associates Printing and Publishing,
San Rafael,
Wood, J., Matthews, A. and Dalgeish, T. (2001), Anxiety and cognitive
inhibition, Emotion, No.1,2, pp.166-181
Zander, S.R. and Zander, B. (2000), he art of possibility: ransforming
professional and personal life, arvard business school press

, . & , . O
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Brain Scans Show Children Naturally Prone to Empathy Newswise, retrieved on
July 13, 2008 - http://newswise.com/articles/view/542456
Zahn-Waxler, C. and Radke-Yarrow, M. (1990), The origins of empathic
concern, Motivation and Emotion, Vol.14, pp.107-130
http://en.wikipedia.org/wiki/Empathic_concern
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Cherniss, C. and Goleman, D. The Emotionally Intelligent Workplace,
,
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No. March-April, pp.11-13
McClelland, D.C. (1998), Identifying competencies with behavioral eventinterviews, Psychological Science, Vol.9, No.5, pp.1-9
Ryback, D. (1998), Putting emotional intelligence to work: Successful
leadership is more than IQ, Butterworth-Heinemann, Boston
Schutte, N.S. and Malouff, J.M. (1999), Measuring emotional intelligence
and related constructs, he Edwin Mellon press, New York
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leadership, Hay group, Boston, ,
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Harris, T. (1997), OK - ,
()
Bar-on, R. (2000), Emotional and social intelligence: Insights from the
Emotional Quotient Inventory (EQ-i). In R. Bar-On and J. D. A. Parker
(Eds.), Handbook of emotional intelligence, Jossey-Bass, San Francisco
Belbin, R.M. (1996), Team roles at work, Butterworth-Heineman, London
Berne, E. (1964), Games people play: The psychology of human
relationships, Grove press, New York
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Leadership Excellence, Gulf Publishing Co., 17th edition, Houston
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in Leadership and Organizations, Grosset / Putnam Publishing, New York
Druskat, U.V. and Wolff, S.B.(2001), Group emotional intelligence and its
influence
on
(Eds),Emotional
group
effectiveness,
Competence
in
in
Cherniss,
Organizations,
C.,
Goleman,
Jossey-Bass,
D.
San
Francisco, CA
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Edelman, G. M. (1987), Neural Darwisnism: The Theory of Neuronal Group

Selection, Basic Books, New York
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,
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Gardner, H. (1983), Frames of mind. The theory of multiple intelligences,

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IQ, Bantam Books, 1th edition, New York
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business school press
Lewis, T.
Amini, F. and Lannon, R. (2000), A general theory of love,
random house, New York, Goleman, D., Boyatzis, R., McKee, A.

(2002), O ,
,
Ryback, D. (1998), Putting emotional intelligence to work: Successful
leadership is more than IQ, Butterworth-Heinemann, Boston
Schutte, N.S. and Malouff, J. M. (1999), Measuring emotional intelligence
and related constructs, he Edwin Mellon press
Senge, P. (1990), The fifth discipline: The art and the practice of the learning
organization, Double day, New York
Wells, L. (1985), The group as- a- whole perspective and its theoritical
roots, Colman and Geller, group relations reader 2, Associates Printing and
Publishing, San Rafael
Williams, D. (1994), Leadership for the 21st century: life insurance leadership
study, Hay group, Boston, ,
LBA IMA
-
Zander, S.R. and Zander, B. (2000), he art of possibility: ransforming
professional and personal life, arvard Business school press
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()
Azar, . (1997), Defining the train that makes us human, American
psychological association monitor
Davidson, R. Jackson, D.C. and Ned, H.K. (2000), Emotion, plasticity,
context
and
regulation:
perspectives
from
affective
neuroscience,
Psychological bulletin, Vol.126, No.6, pp.890-909

Decety, J. and Meyer, M. (2008), From emotion resonance to empathic
understanding: A social developmental neuroscience account,
Development and Psychopathology, Vol.20, pp.1053-1080
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D.
(1998),
What makes a
leader?, Clinical Laboratory
Management Review 13, pp.123-131

Goleman, D. (2000), Leadership that get results, Harvard business review,
March-April, pp.78-90.
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cognition and personality, No.9, pp.185-211
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140, pp.227-223
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inhibition, Emotion No1,2, pp.166-181
127

, . (1996), ,

http://www.euroipn.org/cerepri/static_pages/fastseminar_files/Kalpakogl
ou%20-%20assertiveness.pdf
,
.
, O. & , . O


http://e-psychology.gr/work-psychology/360-emotions-in-work
Brain Scans Show Children Naturally Prone to Empathy Newswise, retrieved
on July 13, 2008. http://newswise.com/articles/view/542456
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concern. Motivation and Emotion, Vol.14, pp.107-130.
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128

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Brandberry, G. and Greaves, A. (2006), , , .50

Goleman, D. Boyatzis, R. McKee, A. (2002), O ,

Greaves, A. (2006), , , .51

Brandberry, G. and Greaves, A. (2006), ,

Edelman, G. M. (1987), Neural Darwisnism: The Theory of Neuronal Group

, . (2002), management, . , .309

Macgregor, B.J. (2005), leadership, Sage publications, vol.1, No.1, pp.11-12

, . (2002), management, . , .318-319

Harris, T. (1997), OK - , , .65

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