Chapter 2 Government Agencies That Impact The Hospitality Industry

1) The hospitality industry is regulated by federal, state and local government entities. a. True b. False

2) When dealing with the Internal Revenue Service, hospitality managers have a role of both

taxpayer and tax collector.

a. True b. False

3) The IRS does not consider tips and gratuities given to employees by guests as taxable income. a. True b. False

4) OSHA is concerned with safe and healthy working conditions. a. True b. False

5) Hospitality managers do not have the right to accompany OSHA compliance officers during an

inspection.
a. True b. False

6) The EEOC only prohibits age discrimination for those who are 40 years of age or older. a. True

b. False

7) Title VII of the Civil Rights Act of 1964? a. Prohibits employers from discriminating against individuals because of their race/national origin b. Requires employers to reasonably accommodate the religious practices of an employee c. Requires investigations of complaints by employees who think they have been discriminated

against
d. All of the above

8) Upon notification from a government agency of a complaint or violation, the appropriate thing to

do is?
a. Document the date and time all paperwork is received and be sure to check all correspondence

for required deadlines

b. Assess the severity of the complaint and determine if legal consultation is necessary c. Develop an action plan with or without an attorney d. All of the above would be appropriate

9) In situations where federal, state and local laws conflict with one another, the federal law must

be followed.
a. True b. False

10) According to the World Travel and Tourism Council, the travel and tourism industry has become

the worlds largest industry.

a. True b. False

11) Most hospitality managers will interact with the USCIS through its regulation of illegal

immigrants

a. True b. False

12) Which of the following is one of the missions of the Department of Homeland Security? a. Terminate transportation security systems to move people and cargo more securely and

efficiently
b. Change border security and interior enforcement and discard immigration processes c. Increase overall preparedness, particularly for catastrophic events d. Realign the DHS organization to slow down mission performance