Communication in Group

MBA (Unit-II)

Communicating in Groups and Teams

Why form groups and teams?

Better decisions Faster response Increased productivity Greater buy-in Less resistance to change Improved employee morale Reduced risks

Communicating in Teams

Team Decision Making

Orientation Conflict Brainstorming Emergence Reinforcement

From Business Communication Today, Prentice Hall, 2003

Methods for Reaching Group Decisions

Majority Consensus Minority Averaging Authority rule with discussion
What are the advantages and disadvantages of each method?

Communicating in Teams

Roles People Play in Groups

SelfOriented
Controlling Withdrawing Attention Seeking Diverting

GroupMaintenance
Encouraging Harmonizing Compromising

TaskFacilitating
Initiating Information Seeking Coordinating Procedure Setting

Roles Played by Team Members

Task Roles
Initiator Information seeker/giver Opinion seeker/giver Direction giver Summarizer

Diagnoser

Skills for Team Leaders

Task Relationships
Goal setting
Agenda making Clarifying Summarizing Verbalizing consensus Establishing work patterns Following procedures

Roles Played by Team Members

Relationship Roles
Participation encourager Harmonizer/tension reliever Evaluator of emotional climate Praise giver Empathic listener

Roles Played by Team Members

Dysfunctional Roles
Blocker Attacker Recognition-seeker Joker Withdrawer

Strategies for Effective Conflict Resolution

Clear the air.
If youre on a team with someone who seems consistently irritated with you, ask for a private meeting. Solicit feedback; listen without interrupting and with an open mind. Request permission to respond with equal openness.

End