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9000

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Quality management systems Fundamentals and vocabulary

Systmes de management de la qualit Principes essentiels et vocabulaire


ISO 8 ISO

.(ii )

ISO 9000:2000

ISO 2000

( ) 2000:9000

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ISO 2000
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Certified translation -
ISO 9000:2000

ii

) 2000:9000 (

- 11 ................................................................................................
- 2 1 ..............................................................................
1 - 2 1 ..............................................................
2 - 2 2 ................................................
3 - 2 2 .............................................................................
4 - 2 3 ..........................................................................................
5 - 2 3 .....................................................................
6 - 2 5 .........................................................
7 - 2 5 .................................................................................................
8 - 2 6 ..............................................................................
9 - 2 7 ....................................................................................
10 - 2 7 ..........................................................................
11 - 2 8 .......................................
12 - 2 8 ................................................
- 3 8 .................................................................................
1 - 3 9 .....................................................................
2 - 3 10 .....................................................................
3 - 3 12 .....................................................................
4 - 3 13 ...........................................................
5 - 3 14 ................................................................
6 - 3 15 ...................................................................
7 - 3 17 ....................................................................
8 - 3 18 ....................................................................
9 - 3 ) ( 19 ...................................................
10 - 3 20 ...........................................
:
22 ....................................................
32 ...............................................................................................
33 .............................................................................................

Certified translation -
ISO 9000:2000

iii

) 2000:9000 (

.
.
.

.

) (ISO/IEC Directives

%75 .

.
9001 176 )(1
.

.1994-8402

)( .
.

iv

Certified translation -
ISO 9000:2000

) 2000:9000 (

1- 0
9000
.
9000 . 9001 .
9004 .
19011
.

2-0
.
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.
.


.

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.

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Certified translation -
ISO 9000:2000

) 2000:9000 (


.

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. 9000

vi

Certified translation -
ISO 9000:2000

) 2000:9000 (


-1

9000
.
-:
-

- .
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) :
(.


) 9001 : /(.

-2
1-2
.
.
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. .
.

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Certified translation -
ISO 9000:2000

) 2000:9000 (

2-2
9000 .
.9001
9001
.
.

.

3-2
:
-

- .
-

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.
1 .9000
.

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ISO 9000:2000

) 2000:9000 (

. 1
.

5-2
.
. .
.
.

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ISO 9000:2000

) 2000:9000 (

: 9001

) : (1

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ISO 9000:2000

) 2000:9000 (

6-2

. ) (2 -0 :
- .
- .
-

7-2
1-7-2
. :
-

- .
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2-7-2
:
-

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ISO 9000:2000

) 2000:9000 (

-
.
-

.

.

8-2
1-8-2
:
-

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3-8-2

.
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Certified translation -
ISO 9000:2000

) 2000:9000 (

4-8-2
.

.

9-2
.
:
-

- .
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. .

.

10-2

. .
.

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Certified translation -
ISO 9000:2000

) 2000:9000 (

11-2

.
.
.
. .
9001 .1996 :14001
.

12-2
9000
. :
-

- .
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9000 . 9000
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.
.

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. .

) (2-4-3 )(1-4-3
" ".

"" :
" ".
> <
:
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Certified translation -
ISO 9000:2000

) 2000:9000 (

1-3
1 -1-3
) ( 1-5-3 ).(2-1-3
1 .
" 2" .

2-1-3
.
) ( 1 " " ) ( 1-3-3 ) ( 5-3-3
) ( 7-3-3 .
) ( 2 .
) ( 3 ) .( 2-7-3
) ( 4 .

3-1-3
) ( 2-1-3 ) ( 2-4-3 ) ( 1-4-3 ) ( 1-2-3
.
: .
.

4-1-3
) .( 2-1-3
1 .
2 .

5-1-3
) ( 1-3-3 ) ( 1-2-3 ) (1 -4-3 ) ( 2-4-3 ) -1-3
(2 .
.2-4353

Certified translation -
ISO 9000:2000

) 2000:9000 (

2-3
1-2-3
.

2-2-3
) ( 1-2-3 .
) ( 1-3-3

) ( 3-2-3

3-2-3
) ( 2-2-3 ) ( 1-3-3 ).(1-1-3

4-2-3
) ( 1-3-3 ) ( 1-1-3 ) .( 7-2-3
1
) .( 5-2-3
2 ) .( 2-0

5-2-3
) .( 1-1-3
1 ) ( 4-2-3.
).( 1-3-3
2

6-2-3
) .( 1-3-3
""
. "" "" .
" "... " )"...(7 -2 -3

7-2-3

) ( 1-3-3 .

8-2-3
) ( 1-3-3 ) .( 1-1-3
- :
) ( 4-2-3 ) ( 5-2-3 ) ( 9-2-3
) ( 10-2-3 ) ( 11-2-3 ) .( 12-2-3

10

Certified translation -
ISO 9000:2000

) 2000:9000 (

9-2-3
) ( 8-2-3 ) ( 5-2-3 ) ( 1-4-3
.
) ( 5-7-3 .

10-2-3
) ( 8-2-3 ) ( 2-1-3.

11-2-3
) ( 8-2-3 ) ( 2-1-3 .

12-2-3
) ( 8-2-3 ) ( 2-1-3.
) ( 14-2-3 ) ( 15-2-3 ) .( 4-5-3

13-2-3
) .( 2-1-3
: ) ( 1-4-3 ) ( 5-9-3
) ( 6-9-3 ) ( 7-8-3
) ( 5-6-3 ) .( 4-6-3

14-2-3
.

15-2-3
.

Certified translation -
ISO 9000:2000

11

) 2000:9000 (

3-3
1-3-3
.
.
1 .
2 .
3 ) ( 3-2-3 ) (
2/ .

2-3-3
.
1 .
2 ) (4-7-3 ) (5-7-3
).(3-4-3
3
) ( 1-3-3.

3-3-3
><
) .( 1-3-3

4-3-3
.

(.

5-3-3
) ( 1-3-3 ) .( 2-4-3
: .
.
6-3-3
) ( 1-3-3 ) .( 2-4-3
: .
1 .
2 /.

12

Certified translation -
ISO 9000:2000

) 2000:9000 (

7-3-3
) .( 1-3-3
: ) (5-3-3

) (6-3-3 .

4-3
1-4-3
.
1 .
2 ) ( 1-3-3 .
3 ) (1-6-3 ) (2-4-3
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) :(.

) : (

) : (

) : (.

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) (.
) ( .
) (.
) (.

) .( 5-4-3
) ( 1-5-3 .
. .
3 ) ( 11-2-3 .
Certified translation -
ISO 9000:2000

13

) 2000:9000 (

3-4-3
) ( 1-4-3
) ( 2-1-3 .
1 .
2 ) ( 1-5-3 .
3 ) ( 2-4-3 .
4 .1997 10006

4-4-3
) ( 1-4-3 ) ( 2-1-3 ) ( 1-5-3 ) ( 3-7-3
) ( 2-4-3 ) ( 1-4-3 ) .( 1-2-3
1 ) ( ) (
.
2 ) :
(

5-4-3
) .( 1-4-3

1 .

2 " " " " ) ( 2-7-3


) (.

5-3
1-5-3

1 .
2 .
3 - :

14

) : (

) : (

) : (

) : (

) : , (

) : (.

Certified translation -
ISO 9000:2000

) 2000:9000 (

2-5-3
) ( 1-5-3 ) ( 2-4-3 ) ( 1-4-3 ) ( 1-2-3 ) ( 2-1-3
1 .
2

) ( Assigned ) : (

3-5-3
.
: ) ( IEC 60050-191:1990

4-5-3

1 ) ( 2-4-3 :



2 ) ( VIM:1993-6-10 .

6-3
1 -6-3
) ( 2-1-3
1 ISO/IEC Guide 2
. 9000
2 ) ( Conformity .

2-6-3
) ( 2-1-3

3-6-3
) ( 2-1-3
1 ) ( 2-6-3
) (
)( .
2 ) ( 5-3-3 ,
) .( 6-3-3

Certified translation -
ISO 9000:2000

15

) 2000:9000 (

4-6-3
) ( 2-6-3
1 .
2 ) ( 5-6-3

5-6-3
) ( 2-6-3

1 .

2 ) (4-6-3 .
3 ) ( 6-6-3 .

6-6-3
) ( 2-6-3
1 ) .( 5-6-3
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7-6-3
) (2-4-3 )(2-1-3
) ( 9-6-3 .

8-6-3
) ( 3-1-3 ) (2-4-3 ) ( 2-1-3

9-6-3
) ( 2-4-3
1
.
2 ) ( 7-6-3 .

10-6-3
) ( 2-4-3
) ( .
.

11-6-3
) ( 2-4-3 ) ( 2-1-3
) ( 1-5-3
.

16

Certified translation -
ISO 9000:2000

) 2000:9000 (

12-6-3
) ( 2-1-3 ) ( 2-4-3
.

13-6-3
) ( 1-4-3

7-3
1-7-3

2-7-3
) ( 1-7-3
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1
.
2 .
3 ) ) ( 2-1-3 (
) ( )
(.

3-7-3
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) ( 2-7-3 ) ( 3-2-3 ) ( 1-3-3
.

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) ( 2-7-3 ) ( 5-4-3 )
(3-4-3 ) ( 2-4-3 ) ( 1-4-3
1 . 2
) ( 4-7-3 .
3 ) .( 9-2-3

Certified translation -
ISO 9000:2000

17

) 2000:9000 (

6-7-3
) (2-7-3 .
1 ) ( 4-5-3 ) ( 4-8-3
) ( 4-6-3 ).( 5-6-3
2 .

8-3
1-8-3

) ( 3-8-3 .

2-8-3

) ( 3-8-3

3-8-3
) (1-5-3 ) ( 5-4-3

4-8-3
) ( 1-8-3 ) (2-1-3
1 ) ( .
2 :

) ( 3-7-3

) ( 3-8-3

5-8-3
) (1-8-3 ) ( 2-1-3

1 ) (
2

6-8-3
) ( 1-4-3 ) ( 2-1-3
1 ) ( ) (
2 ) ( 2-4-3

18

) ( 1-2-3

Certified translation -
ISO 9000:2000

) 2000:9000 (

7-8-3
) ( 14-2-3
) ( 15-2-3

9-3
1-9-3
) ( 1-4-3 ) ( 4-9- 3
) ( ) ( 3-9-3
) ( ) ( 1-3-3
) ( 1-6-3
)( ) (
)(
)(
9001

1996 14001

)( ) (2-2-3 ) (
)( )
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4-9-3
) ( 6-7-3 ) (1-7-3 ) (3-9-3

5-9-3
) ( 4-9-3 ) ( ) ( 3-9-3

Certified translation -
ISO 9000:2000

19

) 2000:9000 (

6-9-3
) ( ) ( 1-9-3 )( ) ( 10-9-3
) ( ) ( 5-9-3

7-9-3
) ( 1-3-3 ) ( ) ( 1-9-3 ) (

8-9-3
) ( 1-3-3 ) (

9-9-3
) ( 12-9-3 ) ( ) ( )( 1-9-3

10-9-3
)( ) (9-9-3 )( ) ( 1-9-3
1 )( ) (
2 )(

) ( 11-9-3


3 ) (

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) (
1 ) ( 1-3-3

) ( 1-4-3


2 ) ( ) ( 9-9-3 )(

) ( 10-9-3

12-9-3

10-3
) ( 10-3 10012

1-10-3
) ( 3-10-3
) ( 2-10-3

20

Certified translation -
ISO 9000:2000

) 2000:9000 (

2-10-3

3-10-3
) ( 4-10-3 ) ( 2-1-3
1 - :
) ( 4-8-3 ) ( 9-6-3 )
( )
(
2
3 ...
4 .

4-10-3

) ( 2-10-3

5-10-3

1 ) ( 4-10-3
2

6-10-3

) ( ) ( 1-10-3

Certified translation -
ISO 9000:2000

21

) 2000:9000 (

) (


1-
9000
-:




) ( 4

2-
) ,
( ,

.
.

. ,
,

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1-3-

) ( ) (
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) ( 4-3-

2-3-

) ( ) (
:

22

Certified translation -
ISO 9000:2000

) 2000:9000 (

) ( 1

) ( 1

3-3-
:
)
( ) .( 2

) ( 2
4-3-
,

- :





) ( 3

) ( 3

Certified translation -
ISO 9000:2000

23

) 2000:9000 (

4-
) ( 4 ) ( 13 ) ( 3

) ( 3-1-3

) ( 2-1-3

) ( 5-1-3

) ( 1-1-3

)( ) ( 4-1-3
)(

) ( 4 ) ( 1 3

24

Certified translation -
ISO 9000:2000

) 2000:9000 (

) ( 7-2-3

) ( 6-2-3

) ( 1-2-3

) ( 4-2-3

) ( 2-2-3

) ( 5-2-3

) ( 8-2-3

) ( 3-2-3

) ( 13-2-3

) ( 12-2-3

) ( 11-2-3

) ( 10-2-3

) ( 9-2-3

) ( 15-2-3

)( ) ( 14-2-3

) (5-1 ) ( 2 3

Certified translation -
ISO 9000:2000

25

) 2000:9000 (

) ( 1-3-3


) ( 7-3-3

)() ( 5-3-3

) ( 2-3-3

) ( 3-3-3

) ( 6-3-3

) ( 4-3-3

) ( 6 ) ( 3 3

) ( 1-4-3


) ( 2-4-3

) ( 3-4-3


) ( 5-4-3

) ( 4-4-3


) ( 7 ) ( 4 3

26

Certified translation -
ISO 9000:2000

) 2000:9000 (

) ( 1-5-3

) ( 3-5-3



)( ) ( 4-5-3


) ( 2-5-3

) ( 8 ) ( 5 3

Certified translation -
ISO 9000:2000

27

) 2000:9000 (

) ( 2-1-3

) ( 1-6-3

) ( 2-6-3

) ( 3-6-3

) ( 13-6-3

) ( 11-6-3

) ( 12-6-3



) ( 4-6-3

) ( 5-6-3

)( ) ( 10-6-3

) ( 6-6-3

) ( 8-6-3

) ( 7-6-3


) ( 9-6-3

) ( 9 ) ( 6 3

28

Certified translation -
ISO 9000:2000

) 2000:9000 (

) ( 2-7-3

) ( 1-7-3



)( 6-7-3

)( 5-7-3

)( 6-7-3

)( 3-7-3



) ( 10 ) ( 7 3

) (
)( ) ( 1-8-3

)( 7-8-3

) ( 5-8-3

)( 4-8-3


)( 3-8-3

)( 2-8-3

) ( 11 ) ( 8 3

Certified translation -
ISO 9000:2000

29

) 2000:9000 (

)( ) ( 2-9-3
)(
)(

) ( 8-9-3

)( ) ( 7-9-3


) ( )(
)(

)(

)( ) ( 1-9-3
)( )( 5-9-3

)(

)(

)( )( 4-9-3

)( )( 10-9-3

)(

) ( 3-9-3

)( ) ( 9-9-3

)( ) ( 6-9-3

)(

) (11-9-3

)(

)(


)(

)(

) ( 12 ) ( 9 3

30

Certified translation -
ISO 9000:2000

) 2000:9000 (

) ( 2-10-3

) ( 3-10-3

) ( 1-10-3


) ( 6-10-3

) ( 4-10-3


) ( 5-10-3

) ( 13 )(10-3

Certified translation -
ISO 9000:2000

31

) 2000:9000 (


) (1 /
) (2 704 -
) (3 1 1087 :
) (4 2 - 3534 :
) (5 1994 : 1 9000 - :
) (6 2000 - 9001
) (7 2000 - 9004
) (8 1997 - 10006
) (9 10012
) (10 1995 -10013
) (11 10017 1994 - 9001
) (12 10241
) (13 13425
) (14 1996 - 14001
) (15 19011
) (16 1990 /191 60050 : 191

) (17

)(1993:VIM

BIPM/IEC/IFCC/ISO/OIML/IUPAC/IUPAP
) (18
) (19 9000 , 14000

32

Certified translation -
ISO 9000:2000

) 2000:9000 (

1-9-3
7-9-3
6-9-3
3-9-3
4-9-3
5-9-3
2-9-3
10-9-3
8-9-3
9-9-3

5-1-3
1-5-3
11-6-3
1-6-3
13-2-3
6-6-3
5-6-3
3-9-3
5-3-3
4-1-3
12-9-3

3-6-3
3-5-3
4-4-3
12-6-3
2-7-3

14-2-3
15-2-3

3-1-3

A
audit
audit client
audit conclusion
audit criteria
audit evidence
audit finding
audit programme
audit team
auditee
auditor

C
capability
characteristic
concession
conformity
continual
improvement
correction
corrective action
criteria
customer
customer satisfaction
competence

D
defect
dependability
design and
development
deviation permit
document

E
effectiveness
efficiency

Certified translation -
ISO 9000:2000

grade

33

( ) 2000:9000

I
information
infrastructure
inspection
interested

1-7-3
3-3-3
2-8-3
7-3-3

6-2-3
2-2-3
1-10-3
2-10-3
4-10-3
5-10-3

3-10-3

6-10-3

2-6-3

1-8-3
1-3-3
2-3-3

4-6-3
5-4-3
1-4-3
2-4-3
3-4-3

6-8-3
1-1-3
11-2-3
2-5-3
10-2-3
12-2-3
8-2-3
3-2-3
4-7-3
5-2-3

M
management
management system
measurement control
system
measurement process
measuring equipment
meteorological
characteristic
meteorological
confirmation
meteorological
function

nonconformity

O
objective evidence
organization
organizational
structure

Preventive action
procedure
process
product
project

Q
qualification process
quality
quality assurance
quality characteristic
quality control
quality improvement
quality management
quality management
system
quality manual
quality objective
Certified translation -
ISO 9000:2000

34

) 2000:9000 (

5-7-3
9-2-3
4-2-3

quality plane
quality planning
quality policy

6-7-3
8-6-3
13-6-3
9-6-3
2-1-3
7-8-3
7-6-3

10-6-3
3-7-3
6-3-3
1-2-3

11-9-3
3-8-3
7-2-3
4-5-3

5-8-3
4-8-3

4-3-3

R
record
regard
release
repair
requirement
review
rework

S
scrap
specification
supplier
system

T
technical expert
test
top management
traceability

V
validation
verification

Certified translation -
ISO 9000:2000

work environment

35

) 2000:9000 (

ICS 03.120.10
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Certified translation -
ISO 9000:2000

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