Part one : general expressions

1) Good morning (afternoon ,evening),sir (madam).

2) How do you do? (-- how do you do ?)
3) Hello (or hi )!
4) How is everything (with you )?
5) How are you getting on ( or along ) these days ?
6) How are you ? (- Fine ,thank you .and you? )
7) Glad (nice ) to see you .
8) Welcome to our hotel.
9) Its nice to meet you again , Mr. Johnson .
12) Have a good rest.
13) See you later (tomorrow).
14) Hope to see you again soon.
15) Have a good time.
16) We wish you a pleasant stay in our hotel.
17) Please dont leave anything behind.
18) Mind (or watch) your step!
19) We wish you a pleasant journey.
20) Have a nice trip!
21) All the best!
22) Take care!
23) Good luck!
24) Thank you (very much)/25) Thanks a lot.
26) Thank you for coming.
27) Thank you for staying in our hotel.
28) Im very grateful to you.
29) Its very kind of you.
30) You are (most) welcome./31) Not at all./32) Dont mention it.
33) My pleasure.(or with pleasure)

34) Glad to be of service.

35) At your service.
36) Im sorry.
37) Excuse me.
38) Im terribly sorry. Its my fault.
39) Im awfully sorry for my carelessness.
40) Sorry to have kept you waiting.
41) Sorry to interrupt you.
42) Thats all right.
43) It doesnt matter.
44) Never mind.
45) Lets forget it.
46) What can I do for you?
47) Can I help you?
49) Is there anything I can do for you?
50) Just a moment, please.
51) Dont worry about it
52) I beg your pardon?(or Pardon?)
53) You are wanted on the phone, Mr. Bellow.
54) Who is speaking, please?
55) Ill switch you to Room 1120. 301
56) What number are you calling?
57) Who would you like to talk to?
58) Could you hold the line, please?
59) Here are come letters for you.
60) What a shame!
61) Im sorry to hear that!
62) We are all sorry to hear of your illness.
63) There ,there, Now try not to get too upset about it.
64) I wish you good health.

65) Let me wish you every success.

68) Happy birthday to you!
69) Congratulations!
70) My hearty congratulations!
71) As you wish(or like)
72) Certainly./of course
74) Go ahead and do what you like.
75) Im sorry, thats not allowed.
76) No, Im afraid not.
77) Out of the question, Im afraid.
78) Walk straight ahead.
79) Turn left(right).
80) Go upstairs(downstairs).
81) Take the lift to the third floor.
82) The lifts are in the lobby near the main entrance.
83) The bellman will show you the way to the banquet hall.
84) There is a washroom at the end of the corridor.
85) The post and cable service is opposite the bar.
86) The bank is next to the shop.
87) You can get yo ur money changed at the cashiers desk.
88) How much would you like to change?
89) The rates of exchange are on the board there.
90) There are some local products on sale here.
91) Its sold by weight(yard, meter)
92) Sorry, its sold out.
93) How do you like this?
94) What about that one?
95) Here is your change.
96) Here is your receipt.
97) Air mail or ordinary mail?

98) An air mail letter for abroad is $1.60. 1.60

99) The travel agency in the hotel takes all kinds of booking.
100) Please dont smoke here.
Part two: reception &housekeeping ser vice
101) What kind of room would you like (or prefer)?
102) Do you want a single room or a double room?
103) Would you like a room with bath or shower?
104) How long do you plan to stay here?
105) For how many nights
106) How many people are there in your party?
107) I can book you a single room with shower for the 26th. 26
108) What time will you be arriving?
109) Unfortunately, we are fully booked for the 21st 21
110) We wont be able to guarantee you a room for May 6th . 5 6
111) For a single room the price would be 35 dollars 35
112) There is a small charge of 25 cents a day extra. 25
113) Theres a reduction for children.
114) Could you fill in this form, please?
115) Could you sign your name,please?
116) Give me your passport,please,We need it for registration.
117) Have you got any identification?
118) May I see your passport,please?
119) Would you please complete this registration form?
120) Whats your occupation,please?
121) Whats your nationality, please?
122) Whats your address in your native country,please?
123) Your room number is 246 on the second floor. 246
124) Number 246 is an air-conditioned room with a private bath.246
125) Heres your key card.
126) Heres your key to Room 246. 246

127) Ill get the porter to take your luggage up.

128) The porter here will take your luggage and show you the way.
129) Well extend the reservation for you.
130) Well make the change for you.
131) You may keep the room till 3 p.m,if you wish.
132) How much longer would like to stay?
133) If you want to keep your room this afternoon, well have to charge you 50% of the price.
50%
134) Im afraid youll have to vacate your room by 11.
135) Are you checking out today, Mr. Smith?
136) Would you like to vacate your room now?
137) Your bill totals $665. 655 /138) That makes a total of $665. 655
139) That comes to $665 altogether. 655
140) Here is y our bill. Would you please check it?
141) That charge is for drinks taken from the mini-bar.
142) Your overseas telephone call is included in the bill.
143) The service charge is included in this bill.
144) How would you like to settle your bill (or account)?
145) In what form will payment be made?
146) Are you going to pay in cash or by credit card?
147) We accept the following credit cards,.
148) Im sorry,we dont accept personal cheques.
149) All lf the rooms have phones.
150) If theres anything you need, just ring reception.
151) If theres anything for the laundry, just leave it in the laundry bag in your room.

152) Washing handed in by 9:30 a.m.,will be returned to you before 5:30 p.m. on the same day 930
530
153) If you wish to have breakfast in your room, ask for room service on the phone.

154) Room service is available from 6 a.m. .

155) Here is a brochure explaining hotel services

156) If you need anything, just press the call button.
157) You can make a long distance call from your room.
158) If you want a taxi,you can ask the reception to get one for you.
159) The panel at the head of your bed has an automatic waking device.
160) We have a computer wake-up service.
161) If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door.

162) There is a recreation center on the ground floor.

163) You can play billards,table tennis and bridge or go bowling.
164) Apart from the recreation center, we also have a health club on the second floor.,

165) We have a sauna bath with a massage service there, too.

166) We do not charge for the use of the health club.
167) Sports facilities are available free of charge.
168) Our charge for sports facilities is four dollars per hour.
169) Shall I turn the cooling up?
170) Shall I turn the heating down?
171) Your bags will be kept at the Bell Captains Desk.
172) Could your come down to the Bell Captains Desk with your claim tag to pick up your bags?

173) Well try our best,but I cant guarantee anything.

174) There must be some misunderstanding.
175) Ill soon have something arranged for you.
176) Because of the bad weather,the evening garden wont be open today.
177) Its necessary for him to pay for the damage.
178) I promise to attend to the matter promptly.
179) Ill send for an electrician(doctor,)for you.
180) Let me call a repairman to do it.
181) Any comments and suggestion are always welcome
182) According to the hotel regulations, the damage must be paid for.

183) You dont have to pay for it.

184) It was broken by accident.
185) Im sorry to hear you are not feeling well today.
186) Whats the trouble?
187) Do you have a temperature?
188) Maybe youre tired after the journey.
189) Drink plenty of water and have a good rest,then.
190) How would you like your hair cut,sir?
191) Do you want me to trim your beard
192) Do you want a face massage?
193) What style do you want ,madam?>
194) Would you like a new hair-style?
195) Here are some pictures of hair styles.
196) The phone number of our hotel is 5328888. 556753
197) Please dial 0 before you dial the number. 0
198) Please consult t he telephone directory.
199) What kind of cable do you want to send,ordinary rate or urgent?
200) Will you please fill out the telegraph form in block letters?
Part three: Food &Beverage Service
201) What time would you like your table?
202) A table for two?
203) For how many?
204) Whos the reservation for?
205) You can sit where you like.
206) Is this table suitable?
207) The waitress will be here in a few minutes.
208) Im sorry, there arent any tables left now.
209) Im sorry,the restaurant is full now.
210) We can seat you in t wenty minutes.
211) Have you been served?

212) Do you have a reservation, sir?

213) Would you come with me, please?
214) Could you please come with me,please?
215) Please step this way.
216) Would you like to sit near the window?
217) Where would you like to sit?
218) Ill be with you in a minute.
219) Would you mind sitting here in the corner?
220) We are open from 6 in the morning to 11 in the evening. 600 1100
221) We serve 24 hours. 24
222) We are open round the clock.
223) Service hours are:7:00 a.m. to 9:00 a.m. for breakfast; 11:30 a.m. to 1:30 p.m. for lunch ; 6:30 p.m.to8:30p.m. for
dinner.700 900 1130 130630 830
224) May I have your name, please?
225) Can you give me your name,please?
226) Heres the menu.
227) Ill bring you the menu,sir.
228) Here are the menu and wine list.
229) Are you ready to order?
230) Would you like to order now?
231) May I take your order now?
232) What have you decided on?
233) Would you like Chinese food or Western food?
234) What would you like?
235) What would you like to start with?
236) What would you like to follow?
237) Would you l ike something to drink?
238) What would you like for a drink?
239) Would you like to order aperitif?
240) Would you like an aperitif before lunch?

241) What kind of drink would you like ?

242) What kind of juice do you want?
243) Will you have tea or coffee?
244) Do you like your coffee,black or white?
245) Would you like green tea or black tea?
246) Would you like to try MaoTaithe best Chinese spirits?
247) Would you prefer Shanghai cocktail?
248) Why dont you try a glass of dry white wine?
249) What kind of Chinese food do you want?
250) What kind of vegetables would you like?
251) We h ave steak,roast chicken and vegetables today.
252) Todays special is roast leg of lamb.
253) Everything is a la carte.
254) Would you like to dine a la carte or table dhote?
255) We have a buffet. You can have all you want for $ 10.
256) How would you like your eggs?
257) How would you like your streak, well done,medium or rare?

258) How about trying some lobster?

259) I suggest you have a taste of Sichuan dishes.
260) Id recommend this dish to you.
261) Im sure youll enjoy it.
262) Its delicious and worth a try.
263) Im sorry,there are no chops left.
264) We have nt any more lobster today.
265) This is the soup you ordered.
266) We are short of help today.
267) Ill see about your order.
268) Do you care for a dessert?
269) What do you want for dessert?

270) Ill get you another one.

271) What else do you want?
272) Is there anything else?
273) Could I serve you anything else?
274) If you need anything else,just feel free to tell me.
275) Whats the problem,sir?
276) Ill take to the chef and see what he can do.
277) If you dont like this dish, how about getting you another o ne?
278) Would you like it cooked a little more?
279) Once its ordered and served, it cant be exchanged.
280) Regretfully not.
281) Im really sorry,but you see my difficulty.
282) Im sure everything will be satisfactory again next time you come.
283) I do apologize for giving you the wrong dish.
284) I seem to have misserved a dish.
285) Ill change it immediately for you.
286) I can offer you some oyster soup. Compliments of the chef.,
287) Is everything all right?
288) How was the food?
289) How do you like the fish cooked this way?
290) Is everything to your satisfacti on?
291) Whats your opinion of our service?
292) Would you like to sign for that?
293) Would you like to put it on your hotel bill?
294) Could you sign here,please?
295) May I also have your room number,please?
296) In our hotel we dont accept tips.
297) The minimum charge for a dinner party of 200 people is 6000 yuan FEC, excluding drinks.200
6000
298) May I have a look at your invitation card?

299) At a Chinese party the guests usually arrive 5-10 minutes early.
300) Its not good to be late.
Part four: hotel English
301) We have single rooms,double rooms,suites and deluxe suites in our hotel.
302) Did you have a reservation with us?
303) Did you make a reservation?
304) How long do you expect to stay?
305) Room 707 on the 7th floor is vacant. 707
306) Im sorry,we dont have any single rooms left,would you like a double room?

307) Im sorry,were rather full at the moment.can I recommend you to another hotel?

308) The price lf one single room id 70 dollars per day. 70

309) Would you please fill in this registration form?
310) Would you please show me your passport?
311) Ill get a attendant to send your luggage up.
312) Could you please show me your room card?
313) Heres your room key.
314) Ill show you to your room. This way,please.
315) Channel 6carries programs in English. 6
316) For local telephone calls,please press 9 first and then dial the number. 9
317) What kind of currency do you have?
318) What currency do you want?
319) I regret to say that we dont accept personal chaques here.
320) How much do you want to convert?
321) Would you please endorse this check?
322) Please count the money.
323) We have different kinds of accounts here. Which kind would you like to open?,
324) Would you like a deposit account or a current account?
325) How do you want to send this letter?

326) Ordinary mail or air mai l?

327) Normally it takes about one week for an air-mail letter to reach America.

328) Your letter is overweight and you have to pay one yuan more.
329) What does this parcel contain?
330) Whats in side this parcel?
331) Do you want to register this letter?
332) You need a box to send these bottles.
333) Whom do you wish to speak to?
334) Which call do you wish to place first?
335) Do you have the number ad the name of the called party?
336) May I know your name and your telephone number?
337) Please hold the line. Ill put you through in a minute.
338) Im sorry the extension is busy just now.
339) Im sorry the line to Paris is very heavy this morning.
340) Please take a seat. Ill let you know when the call comes.
341) Would you like to postpone or cancel your call?
342) Mr.Wilson,New York is on the line. Go ahead,please.
343) You will not be put down through until this afrernoon.
344) Please put down your name,address and telephone number at the bottom of the form.

345) Thats altogether 26 words. And the charge is 26

346) Will you please fill in this laundry sheet?
347) What color do you want your coat dyed into?
348) Were terribly sorry that your shirt was damaged.
349) How about this table over there?
350) Im sorry. Were rather full tonight.
351) How about this beef dish?
352) What about the soup?
353) Would you like any drink?

354) We have rice, noodles,steamed bread and jiaoai for your choice.
355) What would you take for dessert?
356) What liquor do you prefer?
357) Would you like something stronger?
358) What are you going to have?
359) We have different kinds of strong drinks here for your choice.
360) Would you like it with soda or ice cubes?
361) How would you like it, single or double?
362) Would you like anything to go with your drinks?
363) This style is very popular now.
364) What brand do you want?
365) You look very nice in that dress.
366) The scarf goes very well with the coat.
367) They are all there on the shelf.
368) Im sorry theyre sold out.
369) I regret to say they are out of stock at the moment
370) Shall I wrap it up for you?
371) Thank you for shopping at our store.
372) When do you plan to leave?
373) Which train do you want to take?
374) Your ticket is available now.
375) Would you like a single or a return ticket?
376) Im sorry,the flight is fully booked for the 20th.20
377) Ill check with the booking record.
3 78) Please call again one week before your departure date for reconfirmation.

379) Please come to pick up your ticket tomorrow.

380) You will need another on hour to get to the airport.
381) Im sorry there arent any tickets left for the Express 16.16
382) Here is your ticket. Then train leaves at 1756 from platform 2. 17 56 2

383) How shall I make it? Separate checks or one common bill?
384) May I introduce myself?
385) May I introduce Mr. Wilson to you?
386) Im very happy to meet you.
387) What do you think of this itinerary?
388) What do you have to say to this plan?
389) How do you like this proposal?
390) Do you have anything to add to the plan?
391) Do you have any special suggestions?
392) What are the historical sites in this area?
393) What is the garden famous for?
394) What a splendid scene!
395) How stately it looks!
396) What a beautiful sight?
397) I think you must be pretty tired after the long flight.
398) Im sorry. I didnt quite catch what you said.
399) The music was a little too noisy.
400) Ladies and gentlemen,may I have your attention please?
Part five:English in tourism
401) Could you please lend me your ears for a moment?
402) This is the end of our tour today; shall we turn back?
403) Heres the main gate again.
404) Perhaps you d like me to answer some questions now.
405) May I invite you to this Waltz?
406) Will you accept my arm?
407) Can you oblige me with a dance?
408) Would you like to join me again me again for this disco dance?
409) Youre the best partner Ive ever danced with.]
410) Good-bye and good luck.
411) Bon voyage.

412) Goodbye and happy landing.

413) May you have a wonderful journey home?
414) I feel very sad to see you go.
415) Its very difficult for me to say goodbye to you.
416) I shall miss all of you.
417) Lets keep in touch.
418) Please write to me as often as you can.
419) Please drop me a line once a while.
420) May we meet again someday.
421) Thank you very much for your cooperation and consideration.
422) Do you prefer bath or shower?
423) Would you like breakfast?
424) We can confirm a room for May 30. 5 30
425) Here is your room key, please keep it.
426) After you,please.
427) Lets take the elevator up to the second floor.
428) The room is at the end of the corridor.
429) May I help you with your suitcase?
430) Allow me, sir.
431) Here is your luggage. Please check and see if its all right.
432) Its located on Zhongyuan Road.
433) Its not far from here.
434) Its just near the post office.
435) Its beside the square.
436) Go straight until you get to the crossing.
437) Did you have breakfast this morning?
438) Did you make any phone calls from your room?
439) How many phone calls did you make?
440) Here is your bill. Would you like to check it?
441) Please calm yourself,sir. Then perhaps we can help you.

442) Would you like to come with me, please?

443) Would you like to follow me,please?
444) Will this table be all right?
445) Im sorry this table is already reserved.
446) Ill bring you the menu.
447) Where would you like to sit?
448) Your table is ready now.
449) We have a buffet. You can have all you want.
450) What kind of food (beverage)would you like?
451) How would you like it?
452) Would you like it prepared(done)?
453) Why dont you try some?
454) Would you like to sign for that?
455) Ill speak to the chef and see what he can do.
456) Im afraid all the tables are taken.
457) The style is quite the rage now.
458) This style is the fashion this year.
459) The style is out of fashion now.
460) Whats color do you like?
461) Whats your favorite color?
462) Which color do you prefer,pink or orange?
463) What dose it cost?
464) How do you sell it?
465) How much are they per dozen?
466) Can you cut the piece a bit?
467) This is the same price as that one.
468) The sizes make no difference in the price.
469) What size shoes do you wear?
470) I want a medium-sized one.
471) Have you got a size larger?

472) Its too tight(loose)?

473) Its all right. It suits me comfortably.
474) Where do you want to go,sir?
475) Where to, sir?
476) Its only a bout half an hours drive.
477) Let me put your luggage in the truck.
478) Please fasten your safety belt.
479) Im sorry. Im on reserve.
480) Im lad to be at your service.
481) Here we are.
482) How do you want it?
483) Would you like a shampoo?
484) Shall I put some oil on?
485) Shall I shave off your beard.
486) Would you like it washed?
487) Do you want it cut short or just trimmed?
488) How do you usually wear your parting?
489) How would you like your hair set?
490) What style would you like
491) Do you want a cold-wave or an ordinary perm?
492) How shall I cut it?
493) Please dont disturb.
494) Dont touch the exhibits.
495) You are not to talk to the guest like that.
496) You mustnt wash the silk shirt in the machine.
497) You must do it by hand.
498) Youd better not drink too much.Itll do you harm
499) No visitor after 8p.m. 800
500) The air-conditioner must be out of order.