QUESTIONNAIRE CUSTOMER PERSONAL INFORMATION

A - Name ... B - Address C- Phone no . D- Age group.. 18-25 33-38 E- Occupation Student Professional F- family incomeBelow 15000 20000-35000 15000-20000 Above 35000 Businessman Others 26-32 Above 38

1-Do you have own hatchback car? Yes No

2-If yes then which companys hatchback car do you have at present? Maruti Suzuki Both 3- Which type of car you have? Petrol Petrol + CNG Diesel Hyundai

4- What features you consider when you purchase hatchback car? Price Mileage Styling Interior Engine performance Extra features

5- Which hatchback car you likes most? Hyundai i10 grand Maruti Suzuki swift None of the above 6- Which Company gives sufficient after sales services in Lucknow city? Hyundai Both 7- Which company has more good looking hatchback cars? Maruti Suzuki Other 8-Which company gives you more options and variants in selection of hatchback cars? Maruti Suzuki Hyundai Hyundai Maruti Suzuki Hyundai i20 Maruti Suzuki wagonR

9- Which company has good engine performance hatchback car? Maruti Suzuki Other 10- Which hatchback car has best interiors design? Hyundai i10 grand Hyundai i20 Other Maruti Suzuki swift Maruti Suzuki wagonR Hyundai

11- Which companys cars extra features more satisfies you? Maruti Suzuki Other 12- From where you got the information about hatchback car/s? News paper TV advertisement Friends online ad Hyundai

13-Who is the decision maker for purchasing hatchback car in your family? Self ( ) Father Mother other

14-How you have purchased your hatchback car? By cash By EMI 15- Which type of car you suggest to buy to other peoples? Petrol Diesel By loan

16- Which companys hatchback car you suggest to others? Hyundai Maruti Suzuki

17-Which company gives you overall satisfaction? Hyundai Both Maruti Suzuki