TABLE 5: TOP-RATED FIVE SERVICES IN TERMS OF SATISFACTION

SERVICES

IMPOTRANCE

GAP

SATISFACTION

4,52
4,62
4,41
4,18
4,04

0,71
1,00
0,84
0,61
0,54

3,81
3,62
3,57
3,57
3,50

Security
Library
Facilities
Int'l Programs
Student Activities

TABLE 6: LOWEST RATED SERVICES

SERVICES

IMPOTRANCE

GAP

SATISFACTION

4,46
4,43
4,36
4,59
4,56

2,62
2,24
2,17
1,95
1,9

1,84
2,19
2,19
2,65
2,66

Restaurant
Cafeteria
Club House
IT
Avail. of Courses

TABLE 7: WOULD YOU RECOMMEND AUI TO OTHERS?

(Comparison of responses in Fall 2011, Fall 2012and Fall 2013)

Fall 2011
Response
Definitely
Yes, with
Reservations
Probably Not
Definitely No
No Answer
Total

Fall 2012

Fall 2013

Frequency

Percent

Frequency

Percent

Frequency

Percent

129

25.24%

146

22,46%

103

20,89%

264
53
28
37
511

51.66%
10.37%
5.48%
7.24%
100%

373
70
31
30
650

57,38%
10,77%
4,77%
4,62%
100%

262
74
33
21
493

53,14%
15,01%
6,69%
4,26%
100,00%

Table 8: WOULD YOU RECOMMEND AUI TO OTHERS?

(Comparison students entering in Fall 2012 and Fall 2013)
FIRST
YES, WITH SOME PROBABLY
DEFINITELY GRAND
ENTRY DEFINITELY
NO
TOTAL
RESERVATIONS NOT
NOT
AT AUI
FALL
30,16%
52,38%
9,52%
4,76%
3,17%
100,00%
2012
FALL
33,33%
54,32%
7,41%
4,94%
0,00%
100,00%
2013

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