To: First Federal Bank tellers From: Jordan Lanning, IT Department Date: 2/26/2014 Subject: Resolving the 1 p.m.

to 2 p.m. bounced checks issue. The issue with the 1 p.m. to 2 p.m. bounced checks has been quickly resolved. We took the actions necessary to locate the problem with the new software and found that the issue was quick and easy to fix. After we examined the program that was giving us problems, we found that the 2 p.m. bounced checks were occurring simply because the procedure steps were being used in the incorrect order. The issue occurred because the prompt screen for the consolidate/merge icon failed to appear and the icon was not in a location where it could be processed. We have successfully recognized and corrected these problems. The prompt screen now is able to be viewed on a consistent basis and we went ahead and repositioned the consolidate/merge icon to a more visible location. With these issues being taken care of I want to clarify the correct steps to quickly and efficiently guarantee the deposit of checks. 1. 2. 3. 4. Close Register Consolidate/merge Post

Your patience and support of this new installation and the few issues that have taken place is much appreciated. We hope that this new program will make depositing checks and other functions with your business easier in the future. We look forward to working with you in the future! Your IT department