CHNG 7: CC H THNG THNG TIN QUN L TRONG KINH T 7.1 H THNG THNG TIN KINH DOANH SN XUT 7.1.

1 Mc tiu H tr ra quyt nh i vi nhng hot ng phn phi v hoch nh cc ngun lc kinh doanh v sn xut H thng thng tin kinh doanh sn xut bao gm: - HTTT kinh doanh: theo di dng thng tin th trng, thng tin cng ngh v n t hng ca khch hng. Nhn thng tin sn phm t HTTT SX. phn tch v nh gi a ra cc k hoch SX phc v cho nhu cu sn xut kinh doanh ca cng ty. - HTTT sn xut: nhn k hoch sn xut t HTTT kinh doanh qun l thng tin nguyn vt liu ca cc nh cung cp, theo di qu trnh sn xut. cp nht thng tin v tnh tng chi ph ca qu trnh sn xut cng vi thng tin sn phm chuyn qua HTTT kinh doanh lm c s cho h thng thng tin kinh doanh xc nh gi, chin lc trong qu trnh pht trin ca cng ty. Cc h thng thng tin kinh doanh v sn xut theo cp qun l Mc qun l Cc h thng thng tin kinh doanh v sn xut - H thng thng tin mua hng Tc nghip - H thng thng tin nhn hng - H thng thng tin kim tra cht lng - H thng thng tin giao hng - H thng thng tin k ton chi ph gi thnh - H thng thng tin qun tr hng d tr v kim tra Chin thut - H thng thng tin hoch nh nhu cu nguyn vt liu - H thng thng tin Just-in-time - H thng thng tin hoch nh hng d tr

- H thng thng tin pht trin v thit k sn phm - Lp k hoch v nh v doanh nghip Chin lc - Ln k hoch v nh gi cng ngh - Xc nh lch trnh sn xut - Thit k b tr sn xut trong doanh nghip 7.1.2 H thng thng tin kinh doanh v sn xut cp tc nghip Cc h thng thng tin kinh doanh v sn xut cp tc nghip gm c - HTTT mua hng: duy tr d liu v mi giai on trong qu trnh cung cp nguyn vt liu v hng ha mua vo phc v sn xut. - HTTT nhn hng: ghi nhn s lng v cht lng hng giao nhm cung cp thng tin cho b phn cng n phi tr, kho v sn xut - HTTT kim tra cht lng: cung cp thng tin tnh trng sn phm t nguyn vt liu n sn phm d dang cho ti thnh phm cho nhng b phn mua hng, h thng pht trin v thit k sn phm , cc nh ql - HTTT giao hng: h tr v kim sot qu trnh d tr v giao hng - HTTT k ton chi ph gi thnh: kim sot nhn lc, nguyn vt liu v my mc thit b dng cho sn xut; cung cp thng tin b tr sn xut trong doanh nghip nh qun l kim sot chi ph sn xut v phn b ngun lc sn xut 7.1.3 H thng thng tin kinh doanh v sn xut cp chin thut H thng thng tin kinh doanh v sn xut cp chin thut nhm h tr nh qun l iu khin v kim sot nhng qu trnh kinh doanh v sn xut, phn chia cc ngun lc hin c t c mc tiu kinh doanh v sn xut do mc chin lc ra H thng thng tin kinh doanh v sn xut cp chin thut bao gm : - H thng thng tin qun tr v kim sot hng d tr
+ H thng xc nh mc tn kho an ton / mc t hng li.

u vo Nhu cu hng nm v loi hng d tr S ngy sn xut trong nm Thi gian vn chuyn 1 n t hng

Phng php Reorder Level

u ra Mc t hng li / mc tn kho an ton

+ HT xc nh im t hng kinh t (EOQ)

u vo Nhu cu hng nm v loi hng d tr Chi ph t hng trn 1 n hng Chi ph tn tr trung bnh trn 1 n v d tr trong nm Phng php Economic Order Quantity u ra Lng t hng ti u S lng n t hng yu cu Khong cch gia 2 ln t hng Tng chi ph d tr

- HTTT hoch nh nhu cu nguyn vt liu

n t hng K hoch Sn xut D bo bn hng Ha n NVL Hng d tr Lch trnh s n xut tng hp Phng php Material Requirement Planning

u ra Lit k nhu cu v thi gian c th cho mI loi nguyn vt liu Lnh pht n hng, lnh sn xut , gia cng Nhng thay i ca n hng so vi k hoch Bo co bt thng Khong cch gia 2 ln t hng Tng chi ph d tr

- HTTT Just-in-time: loi tr lng ph trong vic dng my mc, khng gian, thi gian lm vic v vt t. - HTTT hoch nh nng lc sn xut: xc nh nng lc hin c l hay qu t / qu nhiu - HTTT iu SX: phn chia vic dng cc thit b sn xut c th cho vic sn xut cc thnh phm ph hp vi lch trnh sn xut - HTTT pht trin v thit k sn phm : pht trin sn phm p ng nhu cu k hoch vi chi ph t nht v ngun lc 7.1.4 H thng thng tin kinh doanh v sn xut cp chin lc - Lp k hoch v nh v doanh nghip - Ln k hoch v nh gi cng ngh - Xc nh lch trnh sn xut - Thit k b tr sn xut trong doanh nghip 7.1.5 Phn mm my tnh dnh cho kinh doanh sn xut Phn mm ng dng chung dng cho chc nng kinh doanh sn xut bao gm - Thng k

- C s d liu - Bng tnh in t - Qun l d n Phn mm chuyn bit dng cho chc nng kinh doanh sn xut bao gm - Kim tra cht lng - Sn xut v thit k c tr gip ca my tnh CAD/CAM - La chn nguyn vt liu (Material Selection Software) - Hoch nh nhu cu nguyn vt liu ( Material Requirement Planning) 7.2 H THNG THNG TIN MARKETING 7.2.1 Mc tiu Mc tiu ca h thng thng tin Marketing nhm tha mn nhu cu v mun khch hng Cc chc nng c bn: - Xc nh khch hng hin ti - Xc nh khch hng tng lai - Xc nh nhu cu khch hng - Lp k hoch pht trin sn phm v dch v p ng nhu cu khch hng - nh gi sn phm v dch v - Xc tin bn hng - Phn phi sn phm v dch v n khch hng Cc h thng thng tin Marketing theo cp qun l Mc qun l Cc h thng thng tin Marketing HTTT bn hng: Tc nghip - HTTT khch hng tng lai - HTTT lin h khch hng - HTTT hng dn hi p / khiu ni

- HTTT ti liu - HTTT bn hng qua in thoi - HTTT qung co qua th HTTT phn phi HTTT kinh t ti chnh tc nghip h tr: - HTTT x l n t hng - HTTT hng tn kho - HTTT tn dng - HTTT qun l bn hng Chin thut - HTTT nh gi sn phm - HTTT xc tin bn hng - HTTT phn phi Chin lc - HTTT d bo bn hng - HTTT lp KH & pht trin

7.2.2 H thng thng tin Marketing Tc nghip - HTTT bn hng:

HTTT lin h khch hng: cung cp thng tin v khch hng , v s thch i vi sn phm v dch v v s liu v qu trnh mua hng trong qu kh HTTT khch hng tng lai: cung cp danh mc khch hng theo a im, loi sn phm , doanh thu gp, cc ch tiu khc quan trng i vi lc lng bn hng. HTTT hng dn hi p / khiu ni: ghi nhn, x l v lu tr li cc khiu ni phc v phn tch qun l HTTT ti liu: cung cp ti liu cho nhn vin marketing s dng HTTT bn hng qua in thoi: HTTT qung co qua th: Danh sch c gi t tp tin d liu khch

hng, cng n phi thu, khch hng tng lai v c s d liu thng mi - HTTT phn phi: theo di hng ha v dch v phn phi nhm xc nh v sa cha nhng sai st trong phn phi v gim thi gian phn phi. - HTTT kinh t ti chnh tc nghip h tr:

HTTT x l n t hng: Bo co v tnh hnh t hng theo thi k, theo ngi bn, theo sn phm v theo a im d bo bn hng HTTT hng tn kho: thng tin v hng tn kho, tnh hnh xut nhp tn, hng h hng hng iu chnh phng thc bn hng HTTT tn dng: thng tin v tn dng ti a cho php ca khch hng

7.2.3 HTTT Marketing chin thut - H tr nh qun l Marketing qun l v kim tra lc lng bn hng, cc k thut xc tin bn hng, gi c, phn phi v cung cp hng ha v dch v - Cung cp thng tin tng hp - Bao gm ngun d liu bn trong v bn ngoi - X l d liu khch quan v ch quan - HTTT qun l bn hng: cung cp d liu lch s v qu trnh kinh doanh ca mi nhn vin bn hng, mi a im kinh doanh, mi sn phm v mi phn khc th trng - HTTT nh gi sn phm: theo gi cng li vo chi ph / gi cu / gi bm chc th trng / gi ht ngn m hnh gi - HTTT xc tin bn hng:thng tin lch s ca th trng, hiu qu ca qung co v khuyn mi, lch s kinh doanh cc sn phm trn th trng, lch s cc hng truyn thng - HTTT phn phi: cung cp thng tin v nhu cu v tn kho, chi ph ca vic s dng, mc tin cy v s bo ha ca phn khc th trng trn cc knh phn phi khc nhau 7.2.4 H thng thgn tin Marketing chin lc - Hot ng chin lc: phn khc th trng thnh nhng nhm khch

hng tim nng, la chn th trng mc tiu, lp k hoch sn phm v dch v tha nhu cu khch hng, d bo bn hng i vi th trng v sn phm - HTTT bao gm :

HTTT d bo bn hng: cho 1 ngnh cng nghip, cho 1 doanh nghip, cho 1 loi sn phm /dch v phn nhm tip theo a im kinh doanh v theo b phn bn hng HTTT lp k hoch v pht trin sn phm : cung cp thng tin v s a chung ca khch hng thng qua nghin cu th trng pht trin sn phm mi

7.2.5 Phn mm my tnh dnh cho chc nng Marketing

Phn mm ng dng chung dng cho chc nng tip th bao gm:

- Truy vn v sinh bo co - ha v a phng tin - Thng k - Qun tr c s d liu - X l vn bn v ch bn in t - Bng tnh in t - in thoi v th in t Phn mm chuyn bit dng cho chc nng tip th bao gm: - Tr gip nhn vin bn hng - Tr gip qun l cc nhn vin bn hng - Tr gip qun l chng trnh bn hng qua in thoi - Tr gip qun l h tr khch hng - Cung cp cc dch v tch hp cho nhiu hot ng bn hng v Marketing 7.3 H THNG THNG TIN QUN TR NHN S 7.3.1 Mc tiu Mc tiu ca h thn gthoogn tin qun tr nhn s :

- Cung cp thng tin cho lnh o ra cc quyt nh qun l - Cung cp thng tin cho qu trnh lp k hoch di v ngn hn v ngun nhn lc - Cung cp thng tin v bi dng ngun nhn lc - Cung cp thng tin v tim nng ngun nhn lc c c s b nhim cn b - Cung cp thng tin v s bin ng ca ngun nhn lc Cc h thng thng tin qun tr nhn lc theo cp qun l Mc qun l Cc h thng thng tin qun tr nhn lc Tc nghip H thng thng tin qun l lng H thng thng tin qun l v tr lm vc H thng tin qun l ngi lao ng H thng thng tin nh gi tnh hnh thc hin cng vic v con ngi. H thng thng tin bo co ln cp trn H thng thng tin tuyn chn nhn vin v sp sp cng vic. H thng thng tin phn tch v thit k cng vc H thng thng tin tuyn chn nhn vin H thng thng tin qun l lng thng v bo him tr cp H thng thng tin o to v pht trin ngun nhn lc K hoch ha ngun nhn lc

Chin thut -

Chin lc

7.3.2 HTTT Nhn lc tc nghip: - Qun l lng

Cng vic chm cng hng ngy c nhn vin thng k ca phng

nhn s trc tip thc hin v ghi vo s chm cng. Sau tng hp li vo cui thng lm c s tnh lng cui thng, xong s chuyn giao cho phng k ton.

Bng chm cng bao gm: H tn nhn vin, s ngy lm vic, s gi lm thm, s ngy ngh c php, s ngy ngh khng php. Sau khi nhn c bng chm cng, nhn vin tin lng ca phng k ton s thc hin vic kim tra i chiu xem s lng bo co c ng khng. Nu khng ng th gi tr phng hnh chnh tin hnh iu chnh li. Nu ng th s dng chng trnh tin hnh cp nht thng tin chm cng tnh lung.

- Qun l v Tr lm vic

Mc tiu ca h thng ny l xc nh tng v tr lao ng trong t chc , phm tr ngh nghip ca v tr v nhn s ang m ng v tr . nh k , h thng thng tin v tr vic lm s tin hnh phn tch cng vic theo yu cu ca cc phng ban (nu c) , sau ly thng tin nhng nhn vin trong cng ty ph hp yu cu tin hnh lp danh mc cc v tr lao ng theo ngnh ngh , v danh mc v tr vic lm cn thiu nhn lc . Nhng danh mc lit k cc v tr cn khuyt theo ngnh ngh s rt c ch cho b phn nhn s trong vic ra quyt nh tuyn dng

- Qun l ngi lao ng

Nhn vin khi vo lm vic ti cng ty u phi np h s xin vic ban u, bao gm: n xin vic, s yu l lch, giy khm sc khe, bng cp chuyn mnKhi c tuyn dng th phi th vic, sau k hp ng di hn hoc ngn hn ty theo yu cu ca cng ty. Thng th vic u tin c hng 70% lng, nu h s no c chp nhn th k hp ng v xp bc lng, nu khng th tr li h s. Trng phng nhn s v ban gim c l nhng ngi chu trch nhim iu chnh bc lng, ko di thi hn hp ng hay chm dt hp ng ca nhn vin trong cng ty Thng tin nhn vin trong cng ty cn cp nht vo my tnh qun l gm: M nhn vin, m phng ban, h tn nhn vin, giI tnh,

ngy sinh, ni sinh, a ch thng tr, a ch hin tI, s CMND, qu qun, dn tc, tn gio, trnh hc vn, ngy vo lm, mc lng c bn, bc lng. - nh gi tnh hnh thc hin cng vic v con ngi

Hng thng cc phng ban tin hnh nh gi tnh hnh thc hin cng vic nhn vin thuc phng ca mnh, sau gi cc mu nh gi n phng nhn s. Phng nhn s s kim tra i chiu, xin ch o ca gim c quyt nh khen thng k lut.Thng tin nh gi cn c s dng lm cn c cho hng lot cc quyt nh nh: bt, thuyn chuyn, buc thi vic ngi lao ng

- Bo co ln cp trn

Hng thng, d liu ca cc h thng thng tin qun l lng, qun l ngi lao ng v h thng thng tin nh gi tnh hnh thc hin cng vic c s dng ln bo co theo yu cu ca lut nh v theo qui nh ca chnh ph v tnh hnh sc kho v an ton ca ngi lao ng (tai nn hay bnh ngh nghip). Nhng thng tin ny cng c bo co ln nh qun l( ban gim c) lm c s t ra yu cu o to v bo h lao ng hay thay i mi trng lm vic cho ph hp.

- Tuyn chn nhn vin v sp sp cng vic

Khi c nhu cu tuyn dng (thiu nhn vin mt s v tr) th b phn qun l v tr s gi yu cu ln b phn nhn s thc hin tuyn chn nhn vin mi. Cng vic tuyn chn c tin hnh theo trnh t: ng vin np n vo , b phn tuyn chn s tip nhn v kim tra h s, sau ng vin phi lm bi kim tra trc nghim v phng vn. B phn tuyn dng gi thng tin v nhng ng vin t yu cu ln ban gim c ( xt duyt) ng thi cng thng bo quyt nh tuyn cho ng vin bit. Cui cng thng tin ng vin s c a vo h s nhn vin (tc tr thnh nhn vin mi).

7.3.3 H thng thng tin nhn lc cp chin thut H tr nh qun l ra cc quyt nh:

- Tuyn ngi lao ng - Phn tch v thit k vic lm - Quyt nh pht trin v o to - K hoch ha tr cp cho ngi lao ng Cc H thng thng tin nhn lc chin thut gm c : - H thng thng tin phn tch v thit k cng vc - H thng thng tin tuyn chn nhn vin - H thng thng tin qun l lng thng v bo him tr cp - H thng thng tin o to v pht trin ngun nhn lc 7.3.4 H thng thng tin nhn lc cp chin lc H thng thng tin nhn lc cp chin lc : Lp k hoch v ngun nhn lc 7.3.5 Phn mm my tnh dnh cho qun tr nhn lc Phn mm ng dng chung cho h thng thng tin qun tr nhn lc - C s d liu - Phn mm qun l nhn lc - Thng k 7.4 H THNG THNG TIN QUN TR TI CHNH 7.4.1 Chc nng Cc chc nng c bn ca h thng thng tin qun tr ti chnh: - Kim sot v phn tch iu kin ti chnh - Qun tr h thng k ton - Qun tr qu trnh lp ngn sch, d ton vn - Qun tr cng n khch hng - Tnh v chi tr lng, qunl qu lng, ti sn, thu - Qun tr bo him ti sn v nhn s - H tr kim ton

- Qun l ti sn c nh, qu lng hu v cc khon u t - nh gi cc khon u t mi v kh nng huy ng vn - Qun l dng tin Cc h thng thng tin qun tr ti chnh theo cp qun l Mc qun l Cc h thng thng tin qun tr ti chnh Tc nghip Chin thut Chin lc H thng thng tin ti sn c nh H thng thng tin cng n phi thu ca khch H thng thng tin cng n phi tr ngi bn H thng thng tin x l n hng H thng thng tin mua hng H thng thng tin hng tn kho H thng thng tin thanh ton lng H thng thng tin ngn sch H thng thng tin qun l vn H thng thgn tin lp ngn sch vn H thng thng tin qun tr u t H thng phn tch tnh hnh ti chnh H thng d bo

7.4.2 H thng thng tin ti chnh cp tc nghip H thng k ton t ng gm cc phn h: - K ton vn bng tin - K ton bn hng v cng n phi thu - K ton mua hng v cng n phi tr - K ton hng tn kho - K ton ti sn c nh - K ton chi ph gi thnh

- K ton tng hp
Chng t Phiu k ton Bt ton nh k Bt ton kt chuyn t ng

S liu chuyn t cc phn h khc sang

Phn h k ton tng hp

S liu chuyn n cc phn h khc

Bo co Bo co ti chnh S sch k ton Bo co thu

Cc qui trnh nghip v trong h thng thng tin k ton: - Qui trnh tiu th - Qui trnh cung cp - Qui trnh sn xut - Qui trnh ti chnh

Cac giao dch

Qui trnh tieu thu

Qui trnh cung cap

Qui trnh san xuat

Qui trnh tai chnh

He thong ke toan

Bao cao tai chnh

- Qui trnh tiu th Chc nng: ghi chp s kin pht sinh lin quan to doanh thu S kin kinh t : Nhn n t hng, giao hng, yu cu thanh ton, nhn tin thanh ton

Lnh bn hng Phiu gi hng Ha n bn hng Phiu thu tin Giy bo tr tin Chng t hng bn b tr li hoc gim gi Phn tchn kh i

HT ghi nhn n t hng HT giao hng HT lp ha n bn hng HT thu qu

S k ton: Nht k bn hng Nht k gim gi hng bn v tr li Nht k thu tin S chi tit phi thu khch hng

Bo co khch hng Bo co phn tch n theo thi gian Bo co nhn tin

- Qui trnh cung cp Chc nng: ghi chp s kin pht sinh lin quan mua hng / dch v

S kin kinh t : Yu cu t hng/dch v, nhn hng, xc nh ngha v thanh ton, thc hin thanh ton

Yu cu mua hng n t hng Bo co nhn hng Chng t thanh ton Sc Yu cu tr li hng

H thng mua hng H thng nhn hng H thng thanh ton ha n mua hng H thng thu qu

S k ton: Nht k ghi chp ct thanh ton Nht k ghi chp sc

Bo co ha n cha x l Bo co chng t thanh ton Bo co yu cu tin

- Qui trnh sn xut Chc nng: ghi chp v x l s kin pht sinh lin quan tiu th lao ng, vt liu v chi ph sn xut chung S kin kinh t : Mua hng tn kho; bn hng tn kho; chuyn i nguyn vt liu, lao ng v chi ph sn xut khc; chuyn i chi ph to thnh phm; thanh ton lng

Chng T

H thng tin lng H thng hng tn kho H thng chi ph H thng ti sn c nh

S sch

Bo co + H thng tin lng

Hp ng lao ng Bng chm cng Phiu theo di sn xut Bt ton tnh lng Bt ton chi tin

H thng tin lng Chc nng: Tnh ton tin lng phi tr cho nhn vin v cc nghip v lin quan ti thu nhp c nhn

S sch: Ghi chp lng

Bng tm ng lng Bng thanh ton lng Bng tng hp lng Bo co thu nhp

+ H thng hng tn kho

Cc chng t

trong qu trnh mua bn hng Yu cu nguyn vt liu

H thng hng tn kho Chc nng: ghi chp k ton v hng tn kho v qun tr hng tn kho

S sch : S chi tit hng tn kho

Bo co xut nhp tn kho Bo co hng cn b sung Kim k hng tn

+ H thng chi ph

Yu cu nguyn vt liu Bng chm cng Phiu theo di sn xut Lnh sn xut hon thnh

H thng chi ph Chc nng: tnh ton chi ph to thnh phm / dch v v ghi chp k ton

S sch: S chi tit chi ph sn phm

Cc bo co chi ph sn phm

+ H thng ti sn c nh

Yu cu mua ti s n Lnh SX Ti Sn Chng t ghi s ghi bt ton khu hao Chng t thanh l TSC

H thng TSC Chc nng: ghi chp tng, khu hao v thanh l TSC

S sch: S chi tit TSC

Bo co chi tit TSC Bng tnh khu hao TSC

Qui trnh ti chnh Chc nng: ghi chp k ton s kin pht sinh lin quan huy ng v qun l cc ngun qu v tin mt S kin kinh t : tng vn do ch doanh nghip u t v i vay, dng vn u t

Chng T

H thng thu qu H thng chi qu

S sch

Bo co

- Qui trnh bo co ti chnh Chc nng: thc hin bo co v cc ngun ti chnh v kt qu t c t vic dng cc ngun ti chnh ny

D liu k ton D liu hot ng doanh nghip t chu trnh nghip v khc

H thng s ci H thng bo co ti chnh

S sch

Bo co ti chnh

7.4.3 H thng thng tin ti chnh cp chin thut Muc tiu : - Cung cp bo co tng hp nh k, t xut - Tp trung vo vic phn chia cc ngun lc H thng thng tin ti chnh sch bao gm : - H thng thng tin ngn sch - H thng qun l vn bng tin - H thng d ton vn v cc h thng qun l u t H thng thng tin ngn sch + Theo di v so snh s thu/chi thc hin vi k hoch + So snh ngn sch k hin ti vi k ti chnh trc + So snh ngn sch gia cc b phn, phng ban T h tr nh qun tr ti chnh xc nh cch s dng cc ngun lc t mc tiu

HT s ci ca HT K ton

H thng thng tin ngn sch

K hoch

Phn b ngn sch hin ti theo khon mc Chnh lch ngn sch thc hin & k hoch theo khon mc Phn b ngn sch nm nay so vi nm trc S thu chi thc hin nm nay so vi nm trc S thu chi hin ti so vi s thu chi trung bnh ca cc n v / b phn khc

H thng thng tin qun l vn bng tin

Cung cp thng tin d bo v dng tin nhm h tr nh qun tr ti chnh trong qu trnh ra cc quyt nh u t, mua sm v vay tin
H thng s ci ca h thng k ton

H thng thng tin qun l vn bng tin

K hoch

D bo v dng tin vo/ra

H thng thng tin d ton vn v cc h thng qun l vn u t Cung cp thng tin d ton mua sm hay bn chuyn nhng ti sn c nh trong nm ti chnh nhm h tr nh qun tr ti chnh trong qu trnh phn tch v so snh xp loi cc d n u t Qun tr d ton vn bao gm : + nh gi nhng c hi u t tim nng + c lng nhng lung tin tng lai cho mi d n + Tnh gi tr hin ti ca mi d n + Trn c s so snh gi tr hin ti v chi ph u t cho mi d n m quyt nh chp nhn hay khng bng cc cng c:

Thi gian thu hi vn

Gi tr hin ti rng NPV T sut hon vn ni b IRR T sut hon vn ni b iu chnh MIRR

H thng thng tin qun tr u t

Theo di nhng khon u t ca doanh nghip cho c phiu, tri phiu v cc chng khon c gi khc nhm h tr nh qun l u t trong qu trnh ra quyt nh 7.4.4 H thng thng tin ti chnh cp chin lc - Chc nng : t ra mc tiu v phng hng hot ng cho doanh nghip - Dng thng tin:

Thng tin ni b, phn tch iu kin ti chnh ca doanh nghip Thng tin kinh t x hi bn ngoi, m t mi trng hin ti v tng lai ca doanh nghip Nhng d bo v tng lai ca doanh nghip

7.4.5 Phn mm qun l ti chnh Phn mm chuyn bit dng cho chc nng ti chnh bao gm: - Qun l ngn qu - Qun l tin vn - Phn tch cc bo co ti chnh - Qun tr u t - M hnh ha - D bo CU HI N TP CHNG 7 1. Trnh by h thng thng tin kinh doanh v sn xut theo cp qun l 2. Trnh by h thng thng tin Marketing theo cp qun l 3. Trnh by h thng thng tin qun tr nhn s theo cp qun l 4. Trnh by h thng thng tin qun tr ti chnh theo cp qun l

BI TP A. BI TP MU Cng ty XYZ thc hin cc hot ng kinh doanh lin quan ti mua bn Vt t/ nguyn vt liu. Cc hot ng nghip v qun l nguyn vt liu do cc b phn di y m nhim chnh: B phn Vt t: Lp k hoch cung ng Vt t Tm v nh gi nh cung cp, khch hng Thc hin mua, bn hng

B phn kho: Qun l v s lng Vt t. Tnh hnh nhp, xut Vt t Bo co tn kho Vt t

K ton nguyn vt liu: Qun l v theo di tnh hnh nhp, xut nguyn vtl iu vi cc hnh thc thanh ton khc nhau nh thanh ton bng tin mt, chuyn khon, tr chm. qun l hng tn kho. In bo co nhp, xut chi tit cng nh tng hp, in bo co tn kho hng ha( s lng tn v vn hng tn), in th kho

Cc hot ng nghip v : Mua NVL v nhp kho Xut nguyn vt liu Bo co, tng kt

A. Mua NVL v nhp kho Cc Bc thc hin: 1. BPVT chn NCC theo tiu ch t ra, lp phiu nh gi NCC 2. La chn NCC 3. Lm hp ng vi NCC 4. Lp n mua NVL

5. Khi c giy t hp l NCC s cp hng cho BPVT 6. BPVT thng bo cho kho nhn NVL 7. Ti kho, th kho s kim tra s lng, BPVT kim tra cht Lng NVL 8. Th kho vit phiu nhp kho, ri vit vo th kho theo tng s danh im Vt t. Sau mi ln nhp kho th kho s chuyn phiunhp kho cho k ton 9. Khi nhn c phiu nhp kho (do th kho chuyn v) v ha n (do BPVT chuyn v), kt ton vin s Cn c vo thanh ton vi NCC C 2 trng hp xy ra: -

Mua NVL v v thanh ton ngay cho NCC : Hnh thc thanh ton: bng tin mt thng qua phiu chi, chuyn khon qua ngn hng

Mua NVL v nhp kho nhng cn n tin NCC. : Khi k ton s theo di n vi NCC B. Xut nguyn vt liu * Xut NVL cho sn xut: 1. Khi B phn sn xut cn bao nhiu NVL s bo v cho BPVT 2. BPVT bo vkho 3. Ti kho, th kho xut NVL theo s lng m bn Vt t yu cu v vit phiu xut kho sau chuyn v cho kt ton * Xut bn: 1. Khi khch hng c nhu cu mua NVL, BPVT lp n ngh xut bn v thng bo cho kho 2. Ti kho, th kho cng xut NVL theo ng s lng m bn Vt t yu cu vvit phiu xut kho, vit vo th kho, chuyn phiu xut kho v cho kt ton 3. K ton vit ha n cho khch hng 4. Khch hng s Cn c vo thanh ton Nu khch hng thanh ton trc tip bng tin mt kt ton s vit phiu thu cho khch Nu khch hng thanh ton bng chuyn khon qua ngn hng bng VN hoc ngoi t ). Nu tr bng ngoi t phi quy i sang VN

theo t gi thc t Nu khch hng mua NVL nhng cn n tin. Khi k ton cng thc hin vic theo di n ca khch

C. Bo co, tng kt Cui mi k BPVT cng vi k ton, th kho kim k li NVL .Th kho kim k v s lng .B phn Vt t kim tra v cht Lng Sau k ton nh gi li gi tr Vt t Ti bt k thi im no, phi bo co tnh hnh hng ho ca tng loi, tng kho, tnh hnh cng n nu lnh oyu cu

Cc h s d liu thu thp c n t hng Phiu nhp kho Phiu xut kho Phiu thu Phiu chi Th kho Ha n thanh ton Phiu nh gi NCC hp ng kinh t n ngh xut bn Bo co S PHN R CHC NNG

1. Mua NVL

M t chi tit chc nng 1.1 Lp phiu nh gi NCC: Sau khi i tm hiu NCC, BPVT lp phiu nh gi NCC theo tiu ch nh gi ca n v. Tiu ch nh gi nh: loi hnh doanh nghip, thi gian thnh lp, Nng lc sn xut, Nng lc nh xng, qui m 1.2 Lm hp ng vi NCC: Nu lnh o n v cho php la chn NCC BPVT s lm hp ng vi NCC v 2 bn phi tun th nhng quyn hn trong hp ng 1.3 Lp n t hng: Khi la chn c NCC theo yu cu BPVT lp n t hng vi NCC mua hng. 1.4 Nhn ha n thanh ton: Nh cung cp giao hng cho BPVT ng thi BPVT nhn ha n thanh ton 1.5 Thanh ton vi NCC: Sau khi mua NVL BPVT chuyn ha n thanh ton v cho k ton. Hoc k ton s trc titp thanh ton vi NCC hoc thng qua BPVT

1.6 Theo di n NCC: Trong trng hp mua NVL v n li tin ca NCC k ton s thc hin theo di n vi NCC 2. Nhp NVL

M t chi tit chc Nng 1.1 Vit phiu nhp kho: Sau khi kim tra s lng, cht Lng NVL th kho vit phiu nhp kho nhp NVL vo kho 1.2 Vit th kho: Sau th kho vit vo th kho NVL va nhp v theo di tnh hnh NVL 3. Xut NVL

M t chi tit chc Nng Lp n ngh xut bn: Trong trng hp khch hng c nhu cu mua hng. B phn Vt t lp n ngh xut bn cho khch Vit phiu xut kho: Sau khi lp n ngh xut bn trong trng hp bn NVL. Th kho vit phiu xut kho xut NVL cho khch hng. Hoc th kho vit phiu xut kho trong trng hpB phn sn xut yu cu. Vit ha n thanh ton: Khi khch hng mua NVL k ton s vit ha n

thanh ton cho khch hng Thanh ton vi khch hng: Khch hng s Cn c vo ha n thanh ton thanh ton vi n v khi mua NVL Theo di n khch hng: Nu khch hng mua NVL nhng n tin n v . K ton s theo di n ca khch hng.

S NG CNH

S MC 0

CC S MC 1

S LUNG D LIU MUA VT LIU

S LUNG D LIU NHP VT LIU

S LUNG D LIU XUT VT LIU

B. BI TP TNG HP

BI 1 Hot ng nhp v xut sn phm ca mt cng ty sn xut bnh ko 1 Khi c yu cu ly mt mt hng ko no t cc i l, b phn qun l vic xut sn phm s kim tra s sn phm trong kho. Nu sn phm p ng yu cu th b phn ny s lp mt phiu xut xut sn phm c yu cu cho i l. Trong phiu xut c ghi r tn i l, a ch i l, tn ngi nhn, ngy xut, cc thng tin v sn phm c xut: tn sn phm, n gi, s lng xut, loi sn phm, thnh tin, tng s tin, ch k ca ngi vit phiu, ngi nhn v th trng n v. Ngoi ra trn phiu cn ghi r s hiu phiu. Mt bn sao ca phiu xut c h thng lu li. Nu s lng sn phm yu cu khng th thng bo t chi xut.

2 Sn phm ko t cc xng sn xut s chuyn n b phn nhp sn phm. B phn ny s kim tra cht lng ca sn phm trc khi nhp kho. Nu cht lng m bo, b phn nhp sn phm s lp mt phiu nhp sn phm trn phiu c ghi r tn xng sn xut, a ch, tn ngi giao, cc thng tin v sn phm c nhp. Phiu nhp c vit thnh 2 bn, mt bn giao cho xng sn xut, mt bn lu gi li sau khi sn phm c chuyn vo kho. 3 Hng thng mt b phn s thng k li lng sn phm xut, thu tin t cc i l. B phn ny cng thng k s lng ca tng sn phm cn tn trong kho sau lm bo co gi cho b phn k hoch lp k hoch sn xut cho thng sau. Ngoi ra h thng cn lu tr thng tin v cc xng sn xut bao gm tn, a ch, s in thoi, nhng sn phm sn xut...Cc thng tin v sn phm gm c tn sn phm, loi sn phm, hnh thc ng gi, n gi bn...Trong thng tin lu tr v cc i l cn c thng tin v lng hng ly, s tin tr, s tin cn n m bo khng mt i l no c n qu s tin cho php. Yu cu : a. Lp m hnh phn r chc nng ca h thng n mc 3. b. Lp m hnh lung d liu mc khung cnh v mc nh ca h thng. c. Lp m hnh lin kt thc th ca h thng. d. Thit k mu phiu xut bnh ko ca cng ty. BI 2 Hot ng nhp v xut qut my ca x nghip in c Sao Mai 1. Khi c yu cu xut mt loi qut my no t cc i l, b phn qun l xut s kim tra s lng qut my c yu cu trong kho. Nu lng qut my p ng th b phn ny s lp mt phiu xut xut qut my cho i l. Trong phiu xut c ghi r tn i l, a ch i l, tn ngi nhn, ngy xut, cc thng tin v qut my c xut: tn qut, n gi, s lng xut, loi qut my, thnh tin, tng s tin, ch k ca ngi vit phiu, ngi nhn v th trng n v. Ngoi ra trn phiu cn ghi r phiu do B cng nghip pht hnh, ngy pht hnh v s hiu phiu. Mt bn sao ca

phiu xut c h thng lu li. Nu s lng qut my khng p ng trn 2/3 s lng yu cu th thng bo t chi xut. 2. Qut my t cc phn xng lp rp s chuyn n b phn nhp kho. B phn ny kim tra cht lng qut my trc khi nhp kho. Nu cht lng m bo, b phn ny s lp mt phiu nhp trn phiu c ghi r tn s hiu xng lp rp, tn ngi giao, cc thng tin v qut my c nhp. Phiu nhp c vit thnh 2 bn, mt bn giao cho xng lp rp, mt bn lu gi li sau khi qut my c chuyn vo kho. 3. Hng thng mt b phn s thng k li lng qut my xut, thu tin t cc i l. B phn ny cng thng k s lng ca tng loi qut my cn tn trong kho sau lm bo co gi cho b phn k hoch lp k hoch sn xut cho thng sau. Ngoi ra h thng cn lu tr thng tin v cc xng lp rp bao gm s hiu, s in thoi, loi qut lp rp...Cc thng tin v qut my gm c tn sn phm, n v tnh, n gi bn...Trong thng tin lu tr v cc i l cn c thng tin v lng hng ly, s tin tr, s tin cn n m bo khng mt i l no c n qu s tin cho php. Yu cu : a. Lp m hnh phn r chc nng ca h thng n mc 3. b. Lp m hnh lung d liu mc khung cnh v mc nh ca h thng. c. Lp m lin kt thc th ca h thng ca h thng.

BI 3 Hot ng ca khch sn Hong H c thc hin nh sau: 1. Qun l thu, tr phng: Khi khch hng n thu t phng, b phn qun l thu phng s kim tra yu cu ca khch. Nu yu cu khng p ng c th a ra thng bo t chi, nu p ng c th lp phiu thu cho khch hng. Thng tin trn phiu thu gm c: M phiu thu, ngy lp, m khch hng, tn khch hng, s CMND, a ch khch hng, s tin t trc, yu cu. Phiu thu c lp thnh hai bn, mt bn giao cho khch, mt bn lu li. Khch hng c th thu nhiu ln khi c nhu cu thu phng, mi ln thu s c mt phiu thu c lp. Khi khch hng tr

phng ho n thanh ton s c lp cho khch hng. Thng tin trn ho n gm: M ho n, m phiu thu, tn khch hng, s CMND v thng tin v phng thu gm {s phng, tnh trng phng, n gi phng, s ngy , thnh tin}, tng tin dch v, tng tin thanh ton, ghi ch . 2. Ho n c lp thnh hai bn, mt bn giao cho khch, mt bn lu li.Qun l dch v: Khi khch hng c nhu cu s dng dch v, b phn qun l dch v s kim tra yu cu ca khch. Nu yu cu khng p ng c th a ra thng bo t chi, nu p ng c th cung cp dch v cho khch. B phn ny phi lu y thng tin theo di qu trnh s dng dch v ca khch hng trong ho n dch v: s ho n dch v, ngy lp, m khch hng, tn khch hng, s CMND, v thng tin v dch v gm {m dch v, tn dch v, ngy s dng, thi lng s dng, thnh tin}, tng tin, ghi ch. Mi phiu thu c th c nhiu ho n s dng dch v. Ngoi ra b phn ny cn phi thm dch v nu l dch v mi, xo dch v nu dch v khng dng na v sa cha thng tin da trn cc thng tin v cc dch v do nh cung cp gi ti t yu cu ca khch sn. Thng tin gm: m dch v, tn dch v, n gi, m t khc. 3. Qun l khch hng: trong thi gian lu li khch sn, b phn qun l khch hng s nhp v lu ton b thng tin v khch hng. Khi cn thit cng c th sa cha v xo thng tin khch hng. Thng tin khch hng gm: m khch hng, tn khch hng, s CMND, a ch, in thoi, quc tch, s h chiu. Qun l phng: nhp mi thng tin phng, sa cha thng tin v phng, xo b thng tin phng. Thng tin v phng do ban qun l cung cp v gm cc thng tin: S phng, loi phng, din tch, tnh trng phng, n gi phng. Qun l tin nghi: Vic thm mi tin nghi c thc hin khi c tin nghi mi c nhp v t nh cung cp. Nu mt tin nghi khng dng na th xo thng tin tin nghi . Thng tin tin nghi cng c th c sa cha. Thng tin tin nghi gm: M tin nghi, tn tin nghi, tnh trng tin nghi, s lng hin c. Trong mt phng c th c nhiu tin nghi, cc tin nghi cng c th c trong nhiu phng 4. B phn bo co thng k ly thng tin t cc b phn khc v c nhim v thng k khch hng thu, thng k tnh trng phng, thng k tnh trng

thu phng, thng k doanh thu a ln ban qun l khi nhn c yu cu t ban qun l. Yu cu: a. V m hnh phn cp chc nng ca h thng b. V m hnh lung d liu mc khung cnh v mc nh c. Xy dng m hnh lin kt thc th ca h thng BI 4 Hot ng ca mt cng ty pht hnh sch 1. Khi c yu cu nhp sch t cc i l mt b phn qun l vic pht hnh s kim tra lng sch hin c. Nu c th p ng yu cu th b phn ny s lp mt phiu xut xut sch cho i l. Trong phiu xut c ghi r tn i l, a ch i l, ngi nhn sch, ngy xut, cc thng tin v sch. H thng lu li mt bn sao ca phiu xut v ghi n cho i l. Nu khng c s lng hoc khng c loi sch yu cu th thng bo t chi xut. 2. Khi c yu cu bn sch t cc nh xut bn, b phn qun l vic nhp sch s kim tra cht lng sch. Nu cht lng sch m bo nh xut bn s chuyn sch n cng ty. B phn ny s lp mt phiu nhp sch. Trong phiu nhp c ghi r tn nh xut bn, a ch nh xut bn, in thoi nh xut bn, ngi giao sch, ngy nhp, thng tin v sch nhp, n gi, s lng xut, lnh vc, thnh tin, tng s tin, cc ch k ca ngi vit phiu, ngi giao, th trng n v. Ngoi ra trn phiu cn ghi r phiu xut do cng ty pht hnh sch pht hnh, ngy pht hnh, s hiu phiu. Mt bn phiu nhp sch giao cho nh xut bn, mt bn lu gi li v sau sch c chuyn vo kho. 3. Hng thng cc i l s gi danh mc nhng sch bn c cho b phn thng k. B phn ny s thng k li lng sch bn, thu tin v iu chnh sch t cc i l. B phn ny cng thng k lng sch cn tn trong kho sau gi thng bo v sch tn v thanh ton tin sch bn cho cc nh xut bn. Ngoi ra h thng cn lu gi cc thng tin v sch gm tn sch, tn tc gi, lnh vcCc thng tin v nh xut bn gm tn, a ch, s in

thoi, s ti khon,Trong thng tin lu tr v cc i l cn c thng tin v lng sch ly, s tin tr, s tin cn n m bo khng mt i l no c n qu s tin cho php. Yu cu a. V m hnh phn cp chc nng ca h thng b. V m hnh lung d liu mc khung cnh v mc nh c. Xy dng m hnh lin kt thc th ca h thng BI 5 Hot ng kinh doanh ca cng ty thit b gia nh 1. Qun l thng tin cc i l: cc i l ln u tin lin h vi cng ty t mua sn phm thng tin v h c lu tr li bng thao tc thm mi, nu sai st c thc hin bng thao tc sa cha, xo b cc i l khng cn giao dch vi cng ty. Thng tin ca cc i l bao gm: s hiu i l, tn i l, in thoi, a ch v cc c im khc. 2. Qun l thng tin sn phm bng cch thm mi sn phm khi n c nhp vo kho t cc xng sn xut, sa cha cc thng tin khi cn thit v xo b thng tin v sn phm khi khng cn sn xut na. Cc thng tin v sn phm bao gm: M sn phm, tn sn phm, m t v sn phm, thi gian bo hnh, s lng hin c. 3. Vic bn sn phm ca cng ty c thc hin nh sau: Khi cc i l mun mua sn phm, h gi n cng ty mt phiu t mua sn phm. Trn phiu t mua sn phm c cc thng tin v: cc sn phm m h mun mua cng nh cc thng tin v chnh h. Khi nhn c phiu t mua sn phm ca cc i l cng ty thc hin kim tra cc sn phm m i l yu cu. Nu sn phm m i l yu cu khng cn hoc khng s lng p ng th a ra mt thng bo t chi bn. Nu cc yu cu ca i l c p ng th vit ho n gi cho i l h thanh ton v lu li bn sao ca ho n. Khi i l thanh ton xong th xc nhn thanh ton vo ho n v chuyn ho n ny cho b phn xut sn phm. B phn ny xut theo ho n nhn c. Nu i l nhn sn phm trc tip ti cng ty th sn phm c giao ngay cho khch. Nu cn phi chuyn n a ch ca i l, b phn ny lp mt phiu chuyn sn phm gi cho nhn vin chuyn. Nhn vin chuyn sn phm c thc hin vn chuyn

sn phm cho i l theo phiu chuyn sn phm nhn c. Khi chuyn xong th bo li cho cng ty bit chuyn thnh cng. Phiu chuyn sn phm c lu tr li. Cc thng tin trn ho n gm: S ho n, ngy lp ho n, s hiu i l, tn i l, in thoi, a ch, ngi lp ho n, tng s tin cn thanh ton, thanh ton hay cha, ghi ch v cc thng tin v sn phm c bn gm: {M sn phm, tn sn phm, m t v sn phm, s lng v n gi}. Cc thng tin trn phiu chuyn sn phm gm: S phiu chuyn, s hiu ngi chuyn, ngy chuyn, chuyn thnh cng. 4. theo di v qun l nhn vin vn chuyn cng ty c mt danh sch cc nhn vin chuyn sn phm. Vic qun l ny c thc hin bng cch thm mi vo danh sch khi c nhn vin mi c tuyn, sa i thng tin khi c nhng bin i xy ra v xo b nhn vin khi ht hp ng hoc b sa thi. Cc thng tin v nhn vin gm: S hiu ngi chuyn, h tn, a ch, in thoi lin h, cc m t khc. Ngoi ra tin theo di vic kinh doanh ca cng ty, hng thng cng ty lp cc bo co gi cho ban gim c v doanh thu trong thng, danh sch cc sn phm bn, bo co v sn phm tn kho ban gim c c cc bin php iu chnh. Yu cu: a. V m hnh phn cp chc nng ca h thng b. V m hnh lung d liu mc khung cnh v mc nh c. Xy dng m hnh lin kt thc th ca h thng BI 6 Hot ng ca cng ty sn xut nc gii kht ABC nh sau: 1. Qun l danh mc sn phm: nhp thng tin ca sn phm khi sn xut ra mt loi mi, xo b thng tin khi khng cn sn xut, sa i thng tin khi cn thit. Thng tin v sn phm bao gm: m sn phm, tn sn phm, loi sn phm, s lng c, n gi. 2. Qun l thng tin i l: nhp thng tin v i l khi c mt i l mi n mua sn phm, xo b thng tin khi khng cn giao dch, sa i thng tin khi cn thit. Thng tin v i l bao gm: m i l, tn i l, a ch,

in thoi, s tin cn n m bo khng mt i l no c n qu s tin cho php. 3. Khi c yu cu xut mt loi sn phm no t cc i l, b phn qun l xut s kim tra s lng sn phm c yu cu trong kho. Nu lng sn phm p ng th b phn ny s lp mt phiu xut xut sn phm cho i l. Trong phiu xut c ghi r tn i l, a ch i l, tn ngi nhn, ngy xut, cc thng tin v sn phm c xut: tn sn phm, n gi, s lng xut, thnh tin, tng s tin, ch k ca ngi vit phiu, ngi nhn v th trng n v. Ngoi ra trn phiu cn ghi r phiu do B cng thng pht hnh, ngy pht hnh v s hiu phiu. Mt bn sao ca phiu xut c h thng lu li. Nu s lng sn phm khng p ng trn 2/3 s lng yu cu th thng bo t chi xut. Mt i l c nhiu phiu xut, mt phiu xut ch xut cho 1 i l. Mt phiu xut c th c nhiu sn phm c xut, mt sn phm c th c hoc khng c trong nhiu phiu xut. 4. Sn phm t cc phn xng sn xut s chuyn n b phn nhp kho. B phn ny kim tra cht lng sn phm trc khi nhp kho. Nu cht lng m bo, b phn ny s lp mt phiu nhp trn phiu c ghi r tn s hiu xng sn xut, tn ngi giao, cc thng tin v sn phm c nhp: tn sn phm, n gi, s lng nhp, thnh tin, tng s tin, ch k ca ngi vit phiu, ngi nhn v th trng n v. Phiu nhp c vit thnh 2 bn, mt bn giao cho xng sn xut, mt bn lu gi li sau khi sn phm c chuyn vo kho. Nu cht lng khng m bo th t chi nhp. Mt phiu nhp c vit cho mt phn xng, mt phn xng c th c nhiu phiu nhp. 5. Hng thng mt b phn s thng k li lng sn phm xut, thu tin t cc i l. B phn ny cng thng k s lng ca tng loi sn phm cn tn trong kho sau lm bo co gi cho b phn k hoch lp k hoch sn xut cho thng sau. Ngoi ra h thng cn qun l thng tin v cc xng sn xut: thm mi, sa, xa. Thng tin v xng sn xut gm: s hiu, s in thoi, loi sn phm sn xut. Mt phn xng ch sn xut mt loi sn phm. Yu cu a. V m hnh phn cp chc nng ca h thng

b. V m hnh lung d liu mc khung cnh v mc nh c. Lp m hnh lin kt thc th BI 7 Hot ng bn hng ca cng ty Tomato nh sau: 1. Qun l thng tin khch hng: thm mi, sa cha, xo b thng tin v khch hng. Cc thng tin v khch hng bao gm: s hiu khch hng, h tn khch hng, a ch, in thoi lin h, cc c im khc. Tt c cc thng tin v khch hng u c lu tr li. 2. Qun l thng tin hng: thm mi hng khi hng c a v, sa cc thng tin v hng khi cn thit v xo thng tin v hng khi khng cn kinh doanh na. Cc thng tin v hng bao gm: m hng, tn hng, m t hng, thi gian bo hnh, nh sn xut, s lng hin c. Nhng thng tin v hng c nhn vin qun l kho hng cung cp khi hng c chuyn n kho. 3. Vic bn hng ca cng ty c thc hin nh sau: Khi khch hng mun mua hng, h gi cho cng ty mt phiu t hng. Trn phiu t hng c cc thng tin v cc mt hng m h mun mua cng nh cc thng tin v chnh h. Khi nhn c phiu t hng ca khch th cng ty thc hin kim tra cc mt hng m khch yu cu. Nu mt hng m khch yu cu khng c bn ti cng ty hoc ht hng th a ra mt thng bo t chi bn hng. Nu cc yu cu ca khch c p ng th vit ho n gi cho khch hng h thanh ton v lu li bn sao ca ho n. Khi khch hng thanh ton xong th xc nhn thanh ton vo ho n v chuyn ho n ny cho b phn xut v chuyn hng. B phn ny xut hng theo ho n nhn c. Nu khch nhn hng trc tip ti cng ty th hng c giao ngay cho khch. Nu cn phi chuyn hng ti a ch ca khch, b phn ny lp mt phiu chuyn hng gi cho nhn vin chuyn hng. Nhn vin chuyn hng thc hin chuyn hng cho khch theo phiu chuyn nhn c. Khi chuyn hng xong th bo co li cho cng ty bit chuyn thnh cng. Phiu chuyn hng c lu tr li. Cc thng tin trn ho n gm: s ho n, s hiu khch hng, h tn khch hng, a ch khch, in thoi lin h, ngy lp ho n, ngi lp ho n, tng s tin cn thanh ton, thanh ton hay cha, ghi ch v

cc thng tin chi tit v hng bn bao gm { m hng, tn hng, m t mt hng, s lng, n gi}. Cc thng tin trn phiu chuyn hng bao gm: s phiu chuyn, s ho n, s hiu ngi chuyn hng, ngy chuyn, tnh trng chuyn. Mi ho n c mt v ch mt phiu chuyn hng. Mi phiu chuyn hng do mt nhn vin chuyn hng ph trch. Mt nhn vin c th ph trch nhiu phiu chuyn hng. 4. theo di v qun l nhn vin chuyn hng cng ty c mt danh sch cc nhn vin chuyn hng. Vic qun l ny c thc hin bng cch thm mi vo danh sch khi c nhn vin mi c tuyn, sa i thng tin khi c nhng bin i xy ra v xa b nhn vin khi ht hp ng hoc b sa thi. Cc thng tin v nhn vin chuyn hng gm: s hiu ngi chuyn hng, h tn, a ch, in thoi lin h, cc m t khc. Ngoi ra, tin theo di vic kinh doanh ca cng ty, hng thng cng ty lp cc bo co gi cho ban gim c v doanh thu trong thng, mt hng bn ra, hng tn kho ban gim c c cc bin php iu chnh. Yu cu a. V m hnh phn cp chc nng ca h thng b. V m hnh lung d liu mc khung cnh v mc nh Lp m hnh lin kt thc th