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AP CRM CR100 - Base Customization
SAP CRM Functional and Technical Overview 2. SAP CRM Middleware Over View

Master Data

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!AP Business Partners
BP Categories ii. BP Business Roles iii. BP Relationshi s iv. BP !u"#er Ranges v. BP Mar$eting Attri#utes vi. BP Mandator% Fields er BP Role vii. BP Data Sets er BP Role &'eneral( Relationshi and Sales Area) viii. BP *nhance"ents i+. BP Partner Deter"ination +. BP ,ierarchies +i. Data Migration - SAP . non/SAP

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!AP organization Management
Organi0ational Model T% es o1 Organi0ation Model Org. 2nit creation s eci1ic to each #usiness scenario &Mar$eting( Sales) Org. 2nit attri#utes Ma ing with SAP R34 &*CC) Sales Org ii. Positions Position creation Tea"s creation and lin$ing the su#/ordinates &eg5 Sales tea" creation with Sales Manager and Sales Re s) Assign"ent o1 the BP &*" lo%ee - 2ser) *nhance"ent o1 the Position with Business Role iii. Organi0ation data deter"ination &Res onsi#ilities and Attri#utes)

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Territor% Model Territor% ,ierarch% levels Territor% creation Assign"ent o1 the *" lo%ees or BPs ii. Territor% deter"ination #ased on the territor% area attri#utes

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Products %Product Master&
i. ii. iii. iv. v. vi. Product Categories Attri#utes( Set T% es( Categories( ,ierarchies Product creation 6#ase and 6te"s SAP CRM 7i"itation Data Migration - SAP . non/SAP S%ste"s

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Pricing
i. ii. iii. iv. v. Condition Records Condition Ta#le Access Se8uence Condition T% e Pricing Procedures

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#ransactions
i. ii. iii. Overview Transaction T% es Co % Control

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i. ii.

Overview Transaction T% es

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Overview

i) *+B ,i. Overview ii. Personali0ation( ,ide and unhide assign"ent #loc$s( 1ields and ages iii. !avigation Bar Pro1ile - 9or$ Centers( 7ogical 7in$s( :st . 2nd 7evel !avigations( ,ide and unhide logical lin$s( Business Roles etc.( iv. A*T - Custo" Fields

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!AP CRM CR000 1 Marketing
+.ternal /ist Management

File For"at Activate 9or$1low BAD6 Activation De1ine Origin and 7ist T% e Ma ing For"at *+ternalist Creation

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Marketing Planning 2 Campaign Management
Mar$et Plans . Ca" aigns Ca" aign Manage"ent i. Ca" aign Auto"ation ii. Manual Ca" aigns

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*orking 3it" Campaigns

a. Mar$eting Calendar #. Maintain Ca" aigns Ca" aign Channels . Ca" aign *+ecution Personali0ed *"ail *RMS / Bounce Manage"ent

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!egmentation

Mar$eting Attri#utes - Data Sources . Attri#ute 7ists Seg"entation using Seg"ent Builder Ta#le ;oining<s 1or Seg"entation

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Courses Offerings
Android A6= Ad"inistration Business Anal%st Citri+ =enA Cognos :> B6 . T": Data Stage DB2 DBA Dot !et DAC 'oogle 9e# Tool ?it

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Courses Offerings
6BM 7otus !otes &Develo "ent) 6BM 7otus !otes Do"ino Server Ad"inistration 6BM Message Bro$er 6BM M@ Series 6BM Tivoli Access Manager 6BM 9e# S here A lication Server Ad"inistration &9AS) 6BM 9AS Portal server Develo "ent 6n1or"atica 6 Phone

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Courses Offerings

;ava3;2** Microstrateg% MicroSo1t Business 6ntelligence MicroSo1t D%na"ics CRM OB6** :: g Oracle APPS - ,RMS Oracle APPS - SCM Oracle APPS - Financial Oracle APPS - Technical

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Oracle B6 A s Oracle B6 Pu#lisher Oracle DBA ::g Oracle RAC Oracle Fusion SOA Oracle S@7 ( P7 S@7 P,P Perl Scri ting SAP SD ( BO ( F6CO ( B6 3 B9 ( APO Sales Force CRM SharePoint Server 2>:>

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Shell Scri ting Sie#el CRM ( *A6( */Scri ting S@7 Server DBA S rings and ,i#ernate Storage Area !etwor$ & SA!) Testing Tools / @TP( @C( 7oad Runner( Seleniu"( 6ST@B T6BCO B9( B*( T6BCO 6 Process Tivoli Access Manager 2ni+ Ad"inistration V! 9are 9CF( 9PF( 76!@( A;A=( S67V*R 76',T 9e#"ethods 9e#services ( SOAP & ;AVA)

4uestion 2 Ans3ers

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