Employee Handbook

Aubrey Automotive Repair Shop

Aubrey Automotive Employee Handbook

Table of Contents

Table of Contents
Introduction ..................................................................................................................................... v Chapter1: Attendance...................................................................................................................... 3 Absences ..................................................................................................................................... 3 Tardiness ..................................................................................................................................... 3 Leave ........................................................................................................................................... 3 Bereavement Time .................................................................................................................. 3 Jury Duty................................................................................................................................. 3 Medical Leave ......................................................................................................................... 4 Vacation .................................................................................................................................. 4 Chapter 2: Performance and Conduct ............................................................................................. 7 Dress ........................................................................................................................................... 7 General Rules .............................................................................................................................. 7 Chapter 3: Pay Administration...................................................................................................... 11 Pay............................................................................................................................................. 11 Breaks ....................................................................................................................................... 11 Chapter 4: Safety and Security ..................................................................................................... 15 Security ..................................................................................................................................... 15 Safety ........................................................................................................................................ 16 Chapter 5: General Administration and Workplace Practices ...................................................... 21 Our Policy ................................................................................................................................. 21 Open Door ............................................................................................................................. 21 Conflict of interest ................................................................................................................ 21 Index ............................................................................................................................................. 23

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Introduction

Introduction
Welcome to a part of the Aubrey Automotive Repair shop team. Were glad you could join us. You first few days on the job will most likely be difficult, no matter your training, so this manual is designed to help get you used to our environment. It will cover topics such as:

Attendance Performance and Conduct Pay Administration Safety and Security General Administration and Workplace policies

Basically, it covers what we expect from you, and what you can expect from us in return. We hope this manual serves as a guide through your first few days, and makes them go a little more smoothly. Dont hesitate to reference this manual or ask a supervisor if you have any questions. To start you off, heres a little background of the shop. It was established in 1999 and now serves 60 customers a week on average by providing general automotive maintenance service and repair. There are four current employees. All of them repair cars that come in, but they also have more specific jobs. Tommy is the service writer. He mainly runs the front desk, handles transactions with customers, inputs and maintains the information in the computer, and conveys it to the mechanics. Monty is the main automotive technician. He does repairs on the cars that come in. Gary and Bill are the co-owners of the business. They handle all managerial needs and basic shop maintenance, as well as work on cars that come in.

Chapter 1: Attendance

Chapter 1: Attendance

Chapter1: Attendance
Absences
Every member of the staff is vital to the shops smooth operations throughout the day. If you are unable to report to work, you must notify your supervisor 2 hours before your scheduled time so they can find a solution. You may be asked to provide proof of illness such as a doctors note for extended absences. If you have absences without a satisfactory reason, or excessive absences, you may be disciplined or terminated. If you are absent two consecutive days without notifying your supervisor, you will be considered to have voluntarily resigned.

Tardiness
Your presence at work is critical to the success of the shop. We expect you to be on time and ready for work as scheduled. If you know that you will be late for any reason, call ahead as soon as possible to let your supervisor know your expected arrival time. Excessive tardiness may result in disciplinary action anywhere from being sent home for the day to being terminated.

Leave
Bereavement Time Employees may receive up to 3 days paid leave for the death of an immediate family member. These include parents, children, spouse, siblings, grandparents, mother-in-law or father-in-law. Your supervisor also has the discretion to provide 1 day paid leave in the event of the death of a relative other than those listed. If you need more time, you may request unpaid time. Jury Duty If you are notified to serve on jury duty, or called to testify as a witness, be sure to give your supervisor a copy as soon as you receive it. This is considered unpaid leave.

Aubrey Automotive Employee Handbook

Medical Leave Medical leave is based on FMLA guidelines. The FMLA entitles eligible employees to take unpaid, job-protected leave for specified family and medical reasons with continuation of group health insurance coverage under the same terms and conditions as if the employee had not taken leave. Eligible employees are entitled to: Twelve workweeks of leave in a 12-month period for: The birth of a child and to care for the newborn child within one year of birth; The placement with the employee of a child for adoption or foster care and to care for the newly placed child within one year of placement To care for the employees spouse, child, or parent who has a serious health condition serious health condition that makes the employee unable to perform the essential functions of his or her job Any qualifying exigency arising out of the fact that the employees spouse, son, daughter, or parent is a covered military member on covered active duty; or Twenty-six workweeks of leave during a single 12-month period to care for a covered service member with a serious injury or illness if the eligible employee is the service members spouse, son, daughter, parent, or next of kin (military caregiver leave).

Vacation After one year of continuous service, one week of paid vacation will be accrued. After three years of continuous service, two weeks of paid vacation will be accrued.

Chapter 2: Performance and Conduct

Source: http://www.bubblews.com/news/559193-be-warnedthe-rules-will-be-enforced-here

Chapter 2: Performance and Conduct

Chapter 2: Performance and Conduct

Dress
Our employees need to be well groomed, and wearing the shops uniform.

An Aubrey Automotive uniform shirt.

Aubrey Automotive uniform pants.

Comfortable closedtoe working shoes.

Aubrey Automotive Employee Handbook

General Rules
All employees and customers need to feel safe and comfortable while in the shop. Certain behavior will not be tolerated. Here are some examples that may result in you being disciplined or terminated. This list is by no means all-inclusive. Physical or verbal abuse or provoking physical or verbal abuse of employees or customers Acts that in any way relate to harassment or violence Rudeness to customers Mishandling of cash Possession of weapons Disobeying supervisors instructions Leaving the shop without notifying the supervisor Theft or unauthorized removal of the shops property Misusing, damaging, or tampering with the shops or anothers property Falsifying records Excessive absences or tardiness Failure to perform assigned tasks Violation of any policy or procedure Any actions deemed not to be in the best interest of the business

Chapter 3: Pay Administration

Chapter 3: Pay Administration

Chapter 3: Pay Administration

Pay
The pay week begins Friday and ends Thursday, with pay day being Friday. You come to the shop and pick up a company check to get your pay. Pay is based on flag hour for mechanics. (The amount of labor generated per ticket and car worked on.) The service writers pay is salaried and negotiated between supervisor and employee based on training, experience, and current economic conditions.

Breaks
You may take breaks as you feel needed, no longer than 15 minutes each, and no more than 30 minutes per shift. There is a one hour lunch break from 12pm-1pm every day.

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Chapter 4: Safety and Security

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Chapter 4: Safety and Security

Security
If you are the last to leave the shop for the day, make sure: All overhead doors are closed and locked.

All entrances and exits are closed and locked.

All customers vehicles are locked and secured.

The security alarm is set before leaving.

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Aubrey Automotive Employee Handbook

Safety
When operating the car lift, please follow all lift manufactures safety precautions.

The fire hydrant is also located on the side of the lift.

Be on the lookout for spills or accidents on the floor, as well as open or exposed wires and outlets. Avoid these areas if possible.

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Be aware of these chemicals, and always follow any safety precautions listed on the labels. Be sure to read them thoroughly before use of the chemical. All chemicals are clearly labeled.

Always wear Nitrile gloves when handling cleaning agents, solvents or other caustic (acidic) substances. WHEN IN DOUBT, WEAR GLOVES.

Make sure you know how to handle the following machines and have read the instruction manual before attempting to use it Drill

Saw

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Chapter 5: General Administration and Workplace Practices

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Chapter 5: General Administration and Workplace Practices

Our Policy
Open Door There is an open door policy between management and employees. If you have any questions or concerns, do not hesitate to bring it up to your supervisor and they will work with you to find a solution. Conflict of interest Aubrey Automotive is considered to be a primary employment. Any moonlighting (working for another company at the same time) will have to be considered on a case by case basis by management. Each employee is charged with recognizing a situation which could develop into a conflict of interest and reporting it. Employees are also responsible for avoiding getting involved into any situations which could develop into a conflict of interest.

Employees should not knowingly accept anything, including gifts, cash, or endorsements from competitors or customers.

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Index
Absences, 3 Bereavement Time, 3 Breaks, 11 Conflict of interest, 17 Jury Duty, 3 Medical Leave, 4 Our Policy, 17 Pay, 11 Safety, 15 Security, 15 Tardiness, 3 uniform, 7

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