HP Exam HP2-T17

Exam A QUESTION 1 Which processors use hyperthreading? (Select two.) A. B. C. D. Intel single core processors AMD dual core processors AMD quad core processors Intel dual core processors

Answer: AD Section: (none) Explanation/Reference:

QUESTION 2 How many memory channels are there in a 2 processor DDR3-based server? A. B. C. D. 2 channels 3 channels 4 channels 6 channels

Answer: D Section: (none) Explanation/Reference:

QUESTION 3 On Intel Xeon 5500 Series (Nehalem) based servers, where is the memory controller located? A. B. C. D. processor socket processor core HyperTransport Bus Front Side Bus

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 42 Intel Xeon 5500 family The Intel 5500-series processors (Nehalem) are designed for performance and dynamic scalability. Features of the new processor include: Intel QuickPath technology in which each processor core features an integrated memory controller and highspeed interconnect to deliver greater performance, bandwidth, and reliability. The integrated memory controller increases the speed that data can be communicated between the processor and the memory DIMMS.

QUESTION 4 Which components are under the control of Dynamic Power Management on Intel Xeon 5500 Series (Nehalem) based servers? (Select two.) A. B. C. D. E. chipset PCI-e cards hard drives CPU fans

Answer: AD Section: (none) Explanation/Reference: APS Service Fundamentals - Page 42 Dynamic Power Management, with four key improvements: Power management on more components (CPU, chipset and memory) More operating power states and lower idle processor power states Reduced overhead when transitioning states OS can put cores to sleep and wake up real time

QUESTION 5 A server has four disks, each 146GB in size. They are configured as RAID 5. What is the logical drive size presented to the operating system? A. B. C. D. 292GB 438GB 584GB 730GB

Answer: B Section: (none) Explanation/Reference: 4 Disks in RAID 5, One disk lost for parity. 3 disks left 3 x 146 = 438

QUESTION 6 Which operating system has support for the ZFS filesystem? A. B. C. D. Sun Solaris Windows Server 2008 R2 x64 Enterprise Edition Novell NetWare 6.5 Novell SLES 10

Answer: A Section: (none) Explanation/Reference:

QUESTION 7 Which type of internal slot has been added to HP ProLiant G6-based servers for use by hypervisors? A. B. C. D. Extreme Digital (xD) Secure Digital (SD) Compact Flash (CF) PCI-express (PCIe)

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 41 ProLiant generation features All G6 platforms add an internal SD card slot, in addition to the internal USB port. The use remains primarily for integrated hypervisors.

QUESTION 8 For the Intel x5570 Series processors in the HP ProLiant SL2x170z G6, what does the letter "x" preceding the processor model number indicate? A. B. C. D. extreme performance lower wattage turbo boost performance high performance/wattage

Answer: D Section: (none) Explanation/Reference:

QUESTION 9 In which log are Array POST errors recorded? A. B. C. D. Windows Event Log Integrated Management Log IPMI Log Onboard Administrator Log

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 182 Integrated Management Log The diagnostic utility can add notes, clear, and mark for repair items in the IML (on supported systems). The IML records system events, critical errors, power-on messages, memory

errors, and any catastrophic hardware or software errors that typically cause systems to fail. The errors and events might be discovered during POST or by the System Management driver during normal operations. IML records are dated and have severity levels and error counts that can be used to help isolate the problem.

QUESTION 10 What information does the ADU provide? (Select three.) A. B. C. D. E. firmware version OEM hard drive vendor RAID stripe size Hardware Error Logs Smart Array driver version

Answer: ACD Section: (none) Explanation/Reference: APS Service Fundamentals - Page 182 HP provides the ADU to help you quickly identify such problems as: An incorrect version of firmware Drives installed in the wrong order Inappropriate error rates A failed battery on the array accelerator board To run ADU, start the system from the SmartStart CD and select Maintain Server Diagnose Array. When you start ADU, a window displays any errors that are detected. If no errors are detected, the ADU main dialog box displays information about the array controllers, SCSI bus, and physical drives. Use ADU to diagnose array controllers and generate a list of detected problems. If the cause of a problem is still not apparent, the ADU can generate a full report that administrators can fax or email to HP customer service for phone support.

QUESTION 11 Which capability is a key improvement in HP ProLiant G6 servers using Dynamic Power Management? A. B. C. D. ability to spin down idle disk drives ability to put CPU sockets to sleep and wake up real time ability to power down unused PCI-e slots ability to put CPU cores to sleep and wake up real time

Answer: D Section: (none) Explanation/Reference: HP ProLiant G6 architecture Dynamic Power Management, with four key improvements:

Power management on more components (CPU, chipset and memory) More operating power states and lower idle processor power states Reduced overhead when transitioning states OS can put cores to sleep and wake up real time

QUESTION 12 What is required to support each installed HP 10Gb network adapter in a ProLiant server? A. B. C. D. dedicated 2GB RAM quad-core CPU QuickPath architecture internal PCI-X 2.0

Answer: A Section: (none) Explanation/Reference:

QUESTION 13 Which RAID level does Smart Array Advanced Pack (SAAP) employ to enhance performance, reliability and availability? A. B. C. D. RAID 1+0 RAID 5 RAID 6+0 RAID 5+0

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 188 Smart Array Advanced Pack Standard features include: RAID 6 (ADG)RAID 6 (Advanced Data Guarding) protects against any two drive failures. Supported with a minimum of four drives, but would have two available. Can be supported on all servers. RAID 60Supported with a minimum of eight drives, but would have four available. A target benefit is to split RAID across the external boxes. Can be supported on all servers. Advanced capacity expansion (ACE)Higher capacity migrations use capacity transformation to remove logical drives by shrinking and then expanding them online. Mirror splitting and recombining in offline modeThis is similar to a scaled down rollback functionality, which requires 2 hard disk drives (for example, take a RAID 1 and break into 2 RAID 0s). Drive eraseErase a physical disk or logical volume securely. Useful to decommission, redeploy, or return hard drives for security purposes. Performance optimizationDegraded reads and read coalescing; video on demand (VOD) performance optimizations that improve latency while video streaming.

QUESTION 14 Which key functions are under the control of the new ProLiant OnBoard Administrator found in every ProLiant G6 server? (Select two.) A. B. C. D. power and thermal optimization automated firmware upgrade extended health monitoring TPM module management

Answer: AC Section: (none) Explanation/Reference: APS Service Fundamentals - Page 39 New OnBoard Administrator included with every ProLiant G6 Controls all embedded management aspects of your server including Simplified setup Extended health monitoring Power and thermal optimization iLO or LO100 remote management all based on your programming Works with Systems Insight Manager and HP Insight Control

QUESTION 15 A customer has an HP ProLiant G6 server, which meets the minimum requirements of 4 disks. They have purchased the Smart Array Advanced Pack. The customer complains that RAID 6 is not displayed as an option in ORCA. What must be done to correct the problem? A. B. C. D. The license key must be entered in RBSU. The license key must be activated over the Internet. The license key must be entered in ORCA. The license key must be entered in iLO RBSU.

Answer: C Section: (none) Explanation/Reference:

QUESTION 16 On ProLiant G6 servers, which statements are true about System Maintenance Utility? (Select two.) A. B. C. D. E. Array Diagnostic Utility is part of System Maintenance Menu options. Diagnostic Utility is not part of System Maintenance Menu options. You can run memory tests from System Maintenance Utility. You cannot access RBSU through System Maintenance Menu Utility. You can access RBSU through System Maintenance Menu Utility.

Answer: CE Section: (none) Explanation/Reference:

System Maintenance Menu The System Maintenance Menu is embedded in the system ROM and replaces the legacy system partition functionality that is supported on some ProLiant servers. On 64-bit servers RBSU settings are modified through the System Maintenance Menu. The following options are displayed on the menu: Setup Utility Exits the System Maintenance menu and runs RBSU Inspect Utility Runs the embedded Inspect Utility, which is available only on ProLiant servers with 4MB ROM Diagnostic Utility Runs the embedded Diagnostic Utility

QUESTION 17 What is a function of the UPS management module? A. B. C. D. receives traps from HP SIM sends email notification messages manages the number and size of the text logs stored provides automatic voltage regulation

Answer: B Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 199 Using HP UPS Management Module The management software is already embedded in the management module eliminating the need for a management server. You can use this software to: Customize alerts Send email notification messages Send SNMP traps Monitor and manager UPSs Manage independent UPS load segments to provide separate power control of connected equipment Display text logs for analysis

QUESTION 18 The system board of a DL380 G6 Server has failed. What should be done with the Trusted Platform Module (TPM) that was installed and in use? A. B. C. D. The TPM needs to be reinitialized and then reinstalled onto the new motherboard. TPM firmware revisions must be synchronized with the system board. The TPM module must be replaced with the motherboard. The TPM must be reinstalled on the new motherboard after the new motherboard has been flashed to the most current BIOS.

Answer: C Section: (none)

Explanation/Reference:

QUESTION 19 Which utilities can you use to change the bootable media sequence? (Select two.) A. B. C. D. E. System Maintenance Menu RBSU SMH Option ROM Configuration for Arrays Insight Diagnostic CD

Answer: AB Section: (none) Explanation/Reference:

QUESTION 20 What is the minimum number of hard disks required for RAID 6? A. B. C. D. 2 4 6 8

Answer: B Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 157 RAID 6 Advanced Data Guarding RAID 6 requires a minimum of four hard drives, and n+2 drives, where n is the number of drives used for data. Because of the two sets of parity data, RAID 6 provides a relatively low write performance as compared to RAID 5 with its one set of parity data.

QUESTION 21 You install a DL380 G6 Server with six disks. Your customer wants to have the maximum disk space available but still have protection against a disk failure. Which RAID level should you recommend? A. B. C. D. RAID 0 RAID 1 RAID 5 RAID 6

Answer: C Section: (none)

Explanation/Reference:

QUESTION 22 Which HP utility should you use to perform online RAID migration? A. B. C. D. iLO 2 ORCA ACU RBSU

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 162 ACU The ACU can manage all Smart Array controllers from one central location and enables you to perform these tasks: Online array expansions Online logical drive capacity extensions Online RAID level migrations Online stripe size migrations Configurations using the configuration wizards Drive and expansion priority changes Stripe size selection Controller performance tuning through variable cache read/write ratios and stripe sizes Storage identification through blinking drive tray LEDs

QUESTION 23 You install a DL380 G6 Server with six disks. Your customer wants maximum protection against a disk failure. Which RAID level should you recommend to withstand two simultaneous drive failures in a single array? A. B. C. D. RAID 0 RAID 1 RAID 5 RAID 6

Answer: D Section: (none) Explanation/Reference:

QUESTION 24 Your customer requires a cost-effective external storage solution with 20 hard drives for their DL380 G6 Server. Which solution should you recommend? A. HP Smart Array P411 and HP StorageWorks 70 Modular Smart Array B. HP Smart Array P410 and HP StorageWorks 70 Modular Smart Array

C. HP Smart Array P800 and HP StorageWorks 50 Modular Smart Array D. HP SAS expander card and second internal drive cage Answer: A Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 180 MSA70 The MSA70 Enclosure supports direct attach storage (DAS) to HP ProLiant and Integrity servers. The MSA70 supports the cascading of shelves in a 1+1 configuration to allow a maximum of 50 drives in a 4U configuration behind each of the two external ports on the HP Smart Array P800, the HP Smart Array E500, the HP Smart Array P411, or the HP Smart Array P212

QUESTION 25 What is used to add a hot spare drive to an array on a Smart Array 410i Controller? (Select two.) A. B. C. D. E. ORCA ADU ACU SMU RBSU

Answer: AC Section: (none) Explanation/Reference: APS Service Fundamentals - Page 65 HP Smart Array P410i Controller

Servicing ProLiant Servers - Page 50 ACU provides Online spare (hot spare) configuration ORCA is a simple ROM-based configuration utility that runs independently of the operating system. It executes from the option ROM located on the array controller. ORCA is designed to perform functions that require minimal configuration:  Create, configure, and delete logical drives  Specify RAID levels  Configure online spares (hot spares)  Configure separate fault tolerance on a logical drive basis QUESTION 26 A complete power failure occurs during a system ROM upgrade on a ProLiant DL380 G6. What happens when the server is restarted? A. B. C. D. The server continues using the original ROM version. The server stops during POST and prompts to continue the upgrade. The server must be reloaded with the original ROM version. The server restarts using the updated ROM version.

Answer: B Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 27 Recovering from a failed ROM upgrade A ROM upgrade can fail for a variety of reasons, such as: A power failure, operating system lockup, or other catastrophic event occurs during the system ROM upgrade process When this occurs, the ROM upgrade does not complete, and the ROM image on the target server is corrupted. The ROM upgrade process is interrupted for any other reason The upgrade process must be complete for the ROM upgrade to be successful.

! Important In the event of an unsuccessful ROM upgrade, the server will not operate correctly, and you must implement ROM disaster recovery procedures to regain server functionality. If a redundant ROM image is present, disaster recovery procedures are not necessary.
Recovering from a failed system ROM upgrade Recovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROMPaq. Redundant ROM recovery On servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the standard implementation, one side of the ROM contains the current ROM version, while the other side of the ROM contains the backup version, enabling you to switch easily to the backup version. This feature protects the previous ROM version, even if a power failure occurs while flashing the ROM. When the server boots, the system identifies whether the current ROM bank is

corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt.

QUESTION 27 Your customer's server failed. You have followed the HP Six Step Troubleshooting Methodology and have determined that the problem, a defective power supply, is fixed. You recommend to your customer that they install a redundant power supply to help prevent further downtime. Which step of the HP Troubleshooting Methodology are you implementing? A. B. C. D. Implement preventive measures Develop an action plan Evaluate data Execute an action plan

Answer: A Section: (none) Explanation/Reference: APS Service Fundamentals - Page 205 Step 6 Implement preventive measures As soon as the problem is resolved, look at opportunities to implement preventive measures to stop the problem from occurring again, and look for other ways to improve or increase availability. To implement preventive measures: 1. Determine the root cause of the problem. 2. Determine proactive steps that can prevent the problem from recurring. 3. Devise a system test to verify changes and procedures before implementing them. 4. Implement a new set of procedures, software, and administrative maintenance to attain a higher level of availability. 5. Perform preventive maintenance, including checking for loose cables, reseating boards, and checking for proper airflow. 6. Add fault-tolerant elements to critical subsystems, where applicable. A carefully planned system software maintenance strategy maximizes server stability and availability. By developing well-regulated system software baselines for business servers, you can reduce the time required to update or troubleshoot existing servers and ensure that new servers are set up with tested and stable software configurations. Also, an appropriate service agreement for hardware and software can minimize downtime.

QUESTION 28 Your customer's server has crashed and data was lost. You use the HP Six Step Troubleshooting Methodoly to analyze and solve your customer's problem.

Answer: Section: (none) Explanation/Reference:

HP Troubleshooting for a ProLiant Server Perform the HP troubleshooting steps: a. Collect data b. Evaluate the data to determine potential subsystems causing the issue c. Develop an optimized action plan d. Execute the action plan e. Determine whether the problem is solved f. Implement preventive measures

QUESTION 29 What provides a view of server health information? A. B. C. D. ACU ADU SMH Firmware Maintenance CD

Answer: C Section: (none) Explanation/Reference: APS Service Fundamentals - Page 213 HP System Management Homepage The HP System Management Homepage supplies a consolidated view of system

hardware health, configuration, performance and status information for individual HP servers. Details are provided on total system health, including system memory. Information on system memory can be found under the Performance section on the main page, refer o the screenshot below. For Linux and Windows, HP SMH is available in the ProLiant Support Pack and Integrity Support Pack.

QUESTION 30 Where do you access the IPMI Event Log on 100 Series servers? A. B. C. D. Integrated Management Log (IML) SmartStart CD RBSU HP Insight Diagnostics

Answer: C Section: (none) Explanation/Reference: APS Service Fundamentals - Page 183 IPMI Event Log The IPMI Event Log is a useful troubleshooting tool. It might also be called the Event Log, depending on the server. Access it from BIOS Setup Utility  Advanced Menu on ProLiant 100-series servers.

QUESTION 31 Where can you view hardware failure events in ProLiant 300/600/700 Series servers? A. B. C. D. Firmware Maintenance CD ORCA Integrated Management Log (IML) RBSU

Answer: C Section: (none) Explanation/Reference: APS Service Fundamentals - Page 182 Integrated Management Log The diagnostic utility can add notes, clear, and mark for repair items in the IML (on supported systems). The IML records system events, critical errors, power-on messages, memory errors, and any catastrophic hardware or software errors that typically cause systems to fail. The errors and events might be discovered during POST or by the System Management driver during normal operations. IML records are dated and have severity levels and error counts that can be used to help isolate the problem.

QUESTION 32 Beep codes are one of the first indications of a failure. What do they indicate?

A. B. C. D.

The Smart Array has a failed disk. The redundant power supply has failed. The processor has unsupported wattage. The passive processor fan has failed.

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 236 Beep Codes Beep codes are one of the first indications of a failure or problem: one long, one short ROM programmed incorrectly two short Fiber Channel Mezzanine/Balcony Not Supported one long, one short Mixed Processor speeds detected two short Power Fault Detected in Hot-Plug PCI Slot x one long, one short Processor X unsupported wattage

QUESTION 33 What is a useful counter in the Processor category of Microsoft's Performance Monitor for evaluating the processor subsystem? A. B. C. D. % Processor Time % Processer Tasks % Cache Writes % Tag Queues

Answer: A Section: (none) Explanation/Reference: APS Service Fundamentals - Page 192 % Processor Time Displays the percentage of time that the processor spends executing a non-idle thread. This counter was designed as a primary indicator of processor activity and displays the average percentage of busy time observed during the sample interval. It is calculated by measuring the time that the processor spends executing the thread of the idle process in each sample interval, and subtracting that value from 100%. (Each processor has an idle thread that consumes cycles when no other threads are ready to run.) This counter can be viewed as the percentage of the sample interval spent doing useful work. If the processor time reaches 80%, you need to replace the existing processor with a faster processor or add an additional processor.

QUESTION 34 When should a field engineer escalate a service call? A. B. C. D. after you have been onsite more than one hour after three major hardware components have been replaced and the problem is unresolved when you cannot run Insight Diagnostics when the current action plan does not meet the customers expectations

Answer: D Section: (none) Explanation/Reference: APS Service Fundamentals - Page 202 Step 3 Develop an optimized action plan Incorporate an elevation plan into the master action plan: Be prepared to escalate for technical assistance. List the order of people or groups to contact and the information needed by each.

QUESTION 35 You just executed a step from your action plan. What is the next step you should take according to HP Troubleshooting Methodology? A. B. C. D. E. Collect data Determine if the problem is solved Implement preventive measures Evaluate data Develop an optimized action plan

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 204 Step 5 Determine whether the problem is solved Observe the results of each step in each solution, and evaluate the results of each step until the problem has been isolated and resolved. If the problem is not resolved: 1. Collect more data. 2. Evaluate the information gathered from the implementation of the action plan. 3. Develop another optimized action plan. 4. Implement the new optimized action plan. Repeat these steps as additional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.

QUESTION 36 How can you update the Version Control Repository Manager (VCRM) database? (Select two.) A. B. C. D. E. Manually update it from the Management DVD. Use the Upload to VCRM feature of the VCRM Update CD. Manually download the software from the HP website into the repository. Manually copy updates from the SmartStart CD. Use the Repository Auto Update feature in HP SIM.

Answer: CD Section: (none) Explanation/Reference:

APS Service Fundamentals - Page 208 Version Control Repository Manager The automatic update feature of the VCRM enables you to schedule an automatic population of the repository. However, the repository can be updated using any of the following methods, or a combination of these methods: Using the automatic update feature of the VCRM Uploading the PSP feature of the VCRM, which allows users to easily copy PSPs from a SmartStart CD or other accessible media Manually downloading the software from the HP website into the repository Manually copying updates from the SmartStart for Servers CD, or any other available media that contains ProLiant updates

QUESTION 37 Which protocol enables block level storage data to be transported over IP networks? A. B. C. D. SCSI-3 iSCSI FCoE Etherchannel

Answer: B Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 69 ProLiant Essentials Accelerated iSCSI Pack The HP ProLiant Essentials Accelerated iSCSI Pack enables the embedded Multifunction NIC on a ProLiant server to run accelerated iSCSI on Windows and Linux. iSCSI allows block-level storage data to be transported over widely used IP networks, enabling end users to access the storage network from anywhere in the enterprise. Additionally, it offloads the iSCSI function to the NIC rather than taxing the CPU of the server.

QUESTION 38 You use the ADU started from the SmartStart CD. You want to send the result for further analysis. Where can you save the file? A. B. C. D. on a CD, burned with the optional CD-burner on Drive C using NTFS on a USB stick on a mapped network drive using FAT16/32

Answer: C Section: (none) Explanation/Reference:

QUESTION 39 What should you do to test system memory in a ProLiant server? (Select two.)

A. Run HP Insight Diagnostics Utility (online), using the SMH. B. Run HP Insight Diagnostics Utility (offline), using the Maintain Server button when booting a 8.x SmartStart CD C. Run the HP Integrated Management Log (IML) and choose it in the drop-down menu. D. Run the embedded Diagnostics Utility on ProLiant servers equipped with 4MB ROM. Answer: BD Section: (none) Explanation/Reference:

QUESTION 40 What does the ProLiant DL160 G6 need for virtual media and virtual KVM? A. B. C. D. to buy an advanced license for the iLO 2 for the ProLiant DL160 G6 to update the LO100i with the advanced license nothing since the advanced iLO 2 license is included with this ProLiant DL160 G6 nothing since the ProLiant DL160 G6 already has those features available

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 241 Virtual Media and graphical Remote Console are only enabled by licensing the optional iLO Advanced Pack. A message is displayed to inform the user that the features are not available without a license. Although up to 10 users are allowed to log into iLO 2, only one user can access the Remote Console. A warning message is displayed to say that the Remote Console is already in use.

QUESTION 41 You are updating the BIOS of a ProLiant DL380 G6. The ProLiant is not protected by a UPS. During the update, the utility power is off for one minute and the firmware update fails. What should you do after the utility power returns? A. You wait for the ProLiant to boot. It will detect the corrupted ROM and will switch to the backup ROM. You can restart your BIOS update. B. You replace the system board and restart the BIOS update. C. You do a system erase from the SmartStart CD and restart the BIOS update. D. You start the System Configuration Utility, type Control-A for advanced mode and do a manual BIOS recovery. You then restart the BIOS update. Answer: A Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 27 Recovering from a failed ROM upgrade

A ROM upgrade can fail for a variety of reasons, such as: A power failure, operating system lockup, or other catastrophic event occurs during the system ROM upgrade process When this occurs, the ROM upgrade does not complete, and the ROM image on the target server is corrupted. The ROM upgrade process is interrupted for any other reason The upgrade process must be complete for the ROM upgrade to be successful.

! Important In the event of an unsuccessful ROM upgrade, the server will not operate correctly, and you must implement ROM disaster recovery procedures to regain server functionality. If a redundant ROM image is present, disaster recovery procedures are not necessary.
Recovering from a failed system ROM upgrade Recovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROMPaq. Redundant ROM recovery On servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the standard implementation, one side of the ROM contains the current ROM version, while the other side of the ROM contains the backup version, enabling you to switch easily to the backup version. This feature protects the previous ROM version, even if a power failure occurs while flashing the ROM. When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt.

QUESTION 42 What can cause an upgrade of the ProLiant Support Pack on a ProLiant server running Microsoft Windows Server 2008 to fail? A. B. C. D. An installed hardware component has the Write Protect feature turned on. The PSP used was for HP-UX and is not compatible with Microsoft Windows Server. Microsoft Windows Server 2008 does not support upgrading PSP but requires a full new installation of PSP. An installed hardware component is not supported by Microsoft or by HP.

Answer: D Section: (none) Explanation/Reference:

QUESTION 43 In a support case you have to escalate a problem to the HP Support team. They expect a problem with some out-of-date drivers. What should you do to create a file that can be used to show them the currently installed versions? A. B. C. D. Start Survey Utility from the HP SmartStart CD. Start Survey Utility from within the Online Insight Diagnostics Edition. Start Inspect Utility from the Server Startup CD. Start Embedded Inspect Utility on ProLiants equipped with a 4MB ROM using RBSU.

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 175 Using HP Insight Diagnostics Online Edition HP Insight Diagnostics Online Edition operates when the operating system is running and the server is in production. In the online mode, software information from the server is available to diagnostics. The Online Edition provides these different features from the Offline Edition: Compare configurations Printing Schedule survey capture Diagnose tab and functions Flash LED button on the Status tab

QUESTION 44 An administrator cannot log in to iLO 2 using his previously working account. What can solve this login problem? A. B. C. D. Reset the systems settings in RBSU. Use the System Erase Utility to selectively erase the iLO password. Engage the iLO 2 Security Override Switch procedure. Boot the system with the SmartStart CD and select "Reset Passwords."

Answer: C Section: (none) Explanation/Reference: APS Service Fundamentals - Page 239 iLO 2 Login issues If an administrator forgets his or her password, the administrator must use the Security Override Switch or establish an administrator account and password using HPONCFG.

QUESTION 45 You install 16 new 4GB Memory DIMMs on a single processor DL385 G6 that is running Windows 2003 x64 Enterprise Edition. The system only sees 32GB of memory. What is the possible reason? A. B. C. D. Firmware must be updated to the latest version to support 64GB memory. DIMM banks are only active when the corresponding processor socket is populated. Windows 2003/2008 x64 Enterprise Edition must be installed to support more than 32GB of memory. You must activate the "Use Memory above 32GB" option in the RBSU.

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 271 Considerations for Opteron-based ProLiant servers

Remember that an important relationship exists between AMD Opteron processors and memory. DIMMs are inserted in slots associated with specific processor sockets. Be sure to install any processors that are required to support the memory configuration. For example, a DL385 server requires that a processor must be installed in the socket adjacent to its four DIMM sockets. You cannot populate DIMM banks D and C until a second processor is installed in the secondary socket. The following graphic shows a different example of the integrated memory

QUESTION 46 What is the common warranty for ProLiant 300 Series servers? A. B. C. D. 1 year parts, 1 year labor, 1 year onsite support 3 years parts, 3 years labor, 3 years onsite support 1 year parts, 1 year labor, 0 year onsite support 3 years parts, 3 years labor, 0 year onsite support

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 75 Checking warranties ProLiant 300 series servers or higher and the BL p-Class line purchased on or after August 15, 2004 are covered by a standard 3-3-3 NextBusiness-Day Limited Warranty for customers in North America. This coverage includes three years of labor (on-site or carry-in) and three years of parts coverage with next business day service on-site.

QUESTION 47 You have a customer that wants support that includes software technical assistance and 4-hour hardware response time. Which service provides this? A. B. C. D. Proactive 24 4-hour 24x7 Same Day 4-hour Same Business Day HP Support Plus

Answer: A Section: (none) Explanation/Reference: APS Service Fundamentals - Page 79 Proactive 24 This offers a two-hour response time for software issues and a four-hour on-site response commitment for hardware issue resolution. Complements internal IT resources with proactive services that minimize downtime and improve the IT environments effectiveness.

QUESTION 48 What does Proactive 24 Service offer customers? A. B. C. D. Proactive Reporting for predictive failures pre-failure hardware services 7x24 warranty coverage 2-hour software and 4-hour onsite

Answer: D Section: (none) Explanation/Reference: APS Service Fundamentals - Page 79 Proactive 24 This offers a two-hour response time for software issues and a four-hour on-site response commitment for hardware issue resolution. Complements internal IT resources with proactive services that minimize downtime and improve the IT environments effectiveness.

QUESTION 49 Which memory protection mechanism was introduced with DDR3 memory modules? A. B. C. D. Memory Mirroring Advanced ECC Address Parity Detection Advanced Memory Buffer

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 46 Customer choice with DDR-3 A new feature in the ProLiant G6 servers is the choice between registered (RDIMM) and unregistered (UDIMM) memory. The two types of memory can not be mixed in the same server. UDIMMs are the lower cost option, but customers should understand the implications of choosing one type of memory over the other. UDIMM does have ECC support, but not the Advanced Memory Protection. If capacity is important, the customer should choose registered memory. In the HP ProLiant DL370 G6 and the HP ProLiant ML370 G6, UDIMM is limited to 24GB maximum, while RDIMM is expandable to 144GB.

QUESTION 50 In the AMD Opteron architecture, each processor has access to the system RAM through which interface? A. B. C. D. Front Side Bus dedicated memory controllers processor chipset a common memory controller

Answer: B Section: (none) Explanation/Reference:

QUESTION 51 What are advantages of RAID 6 over RAID 5? A. B. C. D. better fault tolerance lower cost higher write performance double read performance

Answer: A Section: (none) Explanation/Reference:

QUESTION 52 What can be used to restart the remote management processor? (Select two.) A. B. C. D. E. iLO 2 RBSU (F8) Server and iLO 2 Diagnostics Page RBSU (F9) Telnet Session HP SMH

Answer: AE Section: (none) Explanation/Reference:

QUESTION 53 Your customer wants end-to-end redundancy for a direct attached storage solution. Which combination of components will provide this level of availability? A. B. C. D. MSA 60, Smart Array E500, Dual Ported HDDs MSA 60, Smart Array P411, Dual Ported HDDs MSA 70, Smart Array P411, Dual Ported HDDs MSA 70, Smart Array P800, Dual Ported HDDs

Answer: D Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 180

MSA70 The MSA70 supports the cascading of shelves in a 1+1 configuration to allow a maximum of 50 drives in a 4U configuration behind each of the two external ports on the HP Smart Array P800, the HP Smart Array E500, the HP Smart Array P411, or the HP Smart Array P212 Controller for a total of 100 drives in 4 enclosures (a single controller port incorporates 4 lanes for a total max throughput of 12Gb/s for SAS).

QUESTION 54 Which function key is used to access the System Maintenance Menu on a ProLiant DL380 G6? A. B. C. D. E. F2 F8 F9 F10 F12

Answer: D Section: (none) Explanation/Reference: Boot options screen  F10 to access the System Maintenance Menu Runs ROM-based utilities QUESTION 55 You are upgrading the system ROM on a DL380 G6 Server with a Trusted Platform Module (TPM) installed and active. The server operating system is Windows 2008 with Bitlocker enabled. What does Microsoft recommend you do before flashing the system ROM? A. B. C. D. Enable maintenance mode on the TPM. Temporarily disable the TPM while updating the system ROM. Temporarily disable Bitlocker while updating the system ROM. Restart the server in recovery mode, then perform the system ROM.

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 256

BitLocker on HP ProLiant servers

Precautions affecting server maintenance and management Microsoft recommends temporarily disabling BitLocker before updating any system firmware. After the firmware flash is complete, the server should be rebooted and BitLocker can be re-enabled.

QUESTION 56 Which statement is true about ORCA? A. ORCA configures the array automatically regardless of the number of hard drives connected to Smart Array Controller.

B. It supports drive expansion. C. It is available in English and Japanese. D. You run ORCA manually to configure the array when it has more than six drives connected to Smart Array Controller Answer: D Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 30 The ORCA disk configuration defaults are based on the number of drives connected to the array controller: One drive RAID 0 Two drives RAID 1 Three to six drives RAID 5 More than six drives No auto-configuration

QUESTION 57 A customer wants to connect eight servers to shared storage, but not invest in Fibre Channel technology. Which storage option should you recommend to provide shared storage using the customer's existing Ethernet infrastructure? A. B. C. D. E. MSA 50 MSA 2000i MSA 70 MSA 2000fc MSA 2000sa

Answer: B Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 185 MSA2000i G2 The HP StorageWorks 2000i G2 Modular Smart Array selection of SAN devices features the very latest in efficient consolidation, functionality, and technology at very affordable prices. The ideal customers needing to consolidate their storage include smaller companies with tight budgets and limited IT expertise, or larger companies that have perhaps hundreds of smaller departments and remote locations. The MSA2000i G2 features a 1Gb Ethernet (1GbE) iSCSI connected array. It allows customers to grow their storage as demands increase up to 29.7TB SAS or 60TB SATA, supporting up to 32 hosts for iSCSI attach. All models support the optional HP StorageWorks 2000 Modular Smart Array Snapshot Software, which offers controller-based snapshot and cloning functionality. Planning for future growth is easy by starting with the basic modular pieces and adding capacity as needs arise.

QUESTION 58 Which key is used to initially configure iLO 2 settings? A. F8 B. F9

C. F10 D. F12 Answer: A Section: (none) Explanation/Reference: APS Service Fundamentals - Page 146 Using iLO2 RBSU To run iLO 2 RBSU to setup local accounts: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO 2 RBSU runs.

QUESTION 59 From where can you access the Survey Utility? A. B. C. D. C:\HP\Survey ACU RBSU HP Insight Diagnostics

Answer: D Section: (none) Explanation/Reference: APS Service Fundamentals - Page 174 HP Insight Diagnostics Use Insight Diagnostics as a step in standard troubleshooting procedures. When a server problem occurs, perform these actions:  Ensure that all firmware is up to date.  Check the server health and status LEDs.  Use Survey to verify the hardware configuration.  Use the IML to look for system errors.  Use the online diagnostics or the offline tests to help validate the hardware.

Exam B QUESTION 1 What is the primary purpose of a control bus? A. B. C. D. connects high-speed internal and external I/O devices to the I/O controller hub connects I/O ports, expansion I/O controllers, and expansion slots to the I/O controller hub moves instructions for the microprocessor or information the microprocessor is transmitting carries signals that indicate the target and purpose of the data transfer

Answer: D Section: (none) Explanation/Reference:

QUESTION 2 Which RAID level provides fast read access and slower write performance? A. B. C. D. RAID 0 RAID 1 RAID 1+0 RAID 5

Answer: D Section: (none) Explanation/Reference:

QUESTION 3 Which hard disk drive interface types, used in HP ProLiant servers, are supported on the same system backplane? (Select two.) A. B. C. D. E. ATA FC-AL SCSI SATA SAS

Answer: DE Section: (none) Explanation/Reference: Smart Array P410i Controller base features  RAID 0 and RAID 1  Supports hot-plug SAS and SATA hard drives  Supports 1.5Gb, 3.0Gb, and 6.0Gb/s SAS speed The HP StorageWorks Modular Smart Array 50 Enclosure (MSA50) is a 1U Serial Attach SCSI (SAS) disk drive storage enclosure supporting Small Form Factor (SFF)

SAS or Serial ATA (SATA) drives.

QUESTION 4 The HP ProLiant 100 Series offers which auto-recovery feature? A. B. C. D. ASR Watchdog Timer TPM BIOS Serial Console

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 117 Watchdog timer In ProLiant 100 series servers, the Watchdog Timer is used instead of Auto Server Recovery. This device can be set and enabled or disabled in the BIOS Setup Utility to monitor system events. It can be used to perform a power recycle and restart the server, similar to the ASR function in the ProLiant 300/500/700 series servers.

QUESTION 5 What are features of the Server Board Management Controller found in HP ProLiant 100 Series servers? (Select two.) A. B. C. D. E. remote BIOS checking/switching functionality remote console access remote alerting virtual media access integrated remote console

Answer: AC Section: (none) Explanation/Reference: APS Service Fundamentals - Page 184 Server Board Management Controller The Server Board Management Controller (BMC) provides server management monitoring capability by enabling communication over the IPMI interface. BMC resides on the motherboard and combines into a single chip:  Remote manageability  Remote alerting  Remote BIOS checking/switching functionality as defined by the IPMI specification QUESTION 6 How can you access an iLO 2 when you do not know the user ID and password? A. Enable the iLO 2 Security Override switch on the front of the server.

B. Enable the iLO 2 Security Override switch inside the server. C. Press and hold the NMI button during POST. D. Utilize the URL https://<iLOIPaddress>/fieldservice. Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 239 iLO 2 Login issues If an administrator forgets his or her password, the administrator must use the Security Override Switch or establish an administrator account and password using HPONCFG.

QUESTION 7 Which advantages do Power Distribution Units offer? (Select two.) A. B. C. D. active voltage regulation increased input power easy accessibility to outlets superior cable management

Answer: CD Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 201 PDU benefits Benefits of the modular PDUs include:  Increased number of outlet receptacles  Modular design  Superior cable management  Flexible 1U/0U rack mounting options  Easy accessibility to outlets  Limited three-year warranty QUESTION 8 What is the minimum cache size required to enable Smart Array Advanced Pack (SAAP)? A. B. C. D. 128MB 64MB 512MB 256MB

Answer: D Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 188 Smart Array Advanced Pack

Smart Array Advanced Pack is hosted on the Smart Array Controller hardware firmware stack and can be enabled on the P212, P410, P410i, and P411 running a minimum of 256MB cache and battery backed.

QUESTION 9 Which HP tools are used to manage ROMPaqs on ProLiant ML/DL servers? (Select two.) A. B. C. D. E. Insight Diagnostics HP Smart Update Manager (SUM) Virtual Connect Enterprise Manager (VCEM) Rapid Deployment Pack (RDP) Array Diagnostic Utility (ADU)

Answer: BD Section: (none) Explanation/Reference:

QUESTION 10 Using the HP ProLiant Essentials Performance Management Pack (PMP), when should you capture a performance baseline for an HP ProLiant server? (Select two.) A. B. C. D. E. F. every 90 days after any hardware or software updates at the end of each month during peak monthly business cycles after initial installation of the equipment after each system reboot

Answer: BE Section: (none) Explanation/Reference: APS Service Fundamentals - Page 165 Important This baseline should be captured after initial installation of the equipment, during normal daily operation. The baseline should be updated after any hardware or software additions to the system.

QUESTION 11 A customer has an HP server, which meets the minimum requirements of 4 disks. They have purchased the Smart Array Advanced Pack. The customer complains that RAID 6 is not displayed as an option in ORCA. What must be done to correct the problem? A. B. C. D. The license key must be entered in RBSU. The license key must be activated over the Internet. The license key must be entered in ORCA. The license key must be entered in iLO RBSU.

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 188 Smart Array Advanced Pack HP Smart Array Advanced Pack (SAAP) consists of a group of firmware that provides additional and advanced feature functionality within the Smart Array controllers and requires a license key for activation. These licensed features provides an easy key activation to enable features such as added RAID protection, drive erase and performance optimization, and more. Smart Array Advanced Pack is hosted on the Smart Array Controller hardware firmware stack and can be enabled on the P212, P410, P410i, and P411 running a minimum of 256MB cache and battery backed. Standard features include:  RAID 6 (ADG)RAID 6 (Advanced Data Guarding) protects against any two drive failures. Supported with a minimum of four drives, but would have two available. Can be supported on all servers.

QUESTION 12 Which safety guidelines should you observe when installing a rack? (Select two.) A. B. C. D. E. Remove the grounding wire on the receptacle of the UPS to assure isolated grounding. Couple racks together on multiple-rack configurations. Level the front feet only to allow the rack to be moved if needed. Deploy stabilizing feet only when you have multiple servers extended from the rack. Distribute weight properly and install ballast kits if necessary .

Answer: BE Section: (none) Explanation/Reference: APS Service Fundamentals - Page 265 Following rack safety guidelines Rack installations must follow these important safety guidelines:  Leveling feet must extend to the floor.  Ensure that the full weight of the rack rests on the leveling feet.  Attach stabilizing feet to the rack if it is a single-rack installation.  Couple racks together in multiple-rack installations.  Extend only one component at a time or the rack may become unstable.  Castors are not designed for regular use with racks. If this occurs, lower the leveling feet to the ground and raise rack until castors are not touching the floor.  Distribute weight properly and meet all weight requirements to avoid the danger of serious injury and damage to equipment. Install ballast kits if necessary to meet minimum requirements.

QUESTION 13 What is the correct function key to press to access RBSU directly during POST on a DL360 G6? A. F2

B. C. D. E.

F8 F9 F10 F12

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 31 During the time the menu is shown on the screen, press:  F9 to access the ROM-Based Setup Utility screen Makes changes to the server configuration  F10 to access the System Maintenance Menu Runs ROM-based utilities  F12 to access PXE boot Converts a Preboot Execution Environment (PXE) enabled NIC into a bootable device

QUESTION 14 On an HP ProLiant G6 server, which statements are true about RBSU and System Maintenance Menu? (Select two.) A. B. C. D. E. You press F10 to access the System Maintenance Menu and access RBSU . RBSU helps configure server hardware settings and run basic diagnostics for the server hardware. The server serial number can be updated through RBSU. The ADU can be run from System Maintenance Menu. Memory tests can be run from RBSU.

Answer: AC Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 31 F10 to access the System Maintenance Menu Runs ROM-based utilities APS Service Fundamentals - Page 279 Serial number reentry after replacing system board After a system board is replaced, the system serial number must be re-entered in NVRAM. On replacement boards this serial number is blank. Setting this number with RBSU enables Insight Manager to work properly. Insight Manager uses the number as the unique identifying marker.

QUESTION 15

What is the maximum number of unbuffered DIMMs (UDIMMs) per channel supported in a ProLiant G6 Server? A. B. C. D. 1 2 3 4

Answer: B Section: (none) Explanation/Reference:

QUESTION 16 Your customer has a DL380 G6 Server with one processor and nine 4GB Registered DIMMs (RDIMMs) installed. You add nine additional 4GB RDIMMs in the remaining memory slots. What else must you do to make the newly installed memory available to the system? A. B. C. D. Enable memory mirroring in RBSU. Add a second processor. Replace the RDIMMs with Unbuffered DIMMS (UDIMMs). Update the system ROM.

Answer: B Section: (none) Explanation/Reference:

QUESTION 17 You are installing five drives into an MSA70. You want to maximize the amount of storage and still provide data protection. Which RAID level should you choose? A. B. C. D. E. RAID 0 + 1 RAID 0 RAID 1 RAID 5 RAID 6

Answer: D Section: (none) Explanation/Reference:

QUESTION 18 Your customer has asked for fiber-based shared storage. Which product should you recommend? A. MSA 70 B. MSA 2000i

C. MSA 2000sa D. MSA 2000fc Answer: D Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 183 MSA2000fc G2 The HP StorageWorks 2000fc G2 Modular Smart Array (MSA2000fc) represents the newest Fibre Channel model of the MSA2000 family (which includes the MSA2000i G2 iSCSI and the MSA2000sa G2 SAS connected models). This new generation of HP storage arrays is specifically designed for entry-level customers and features the very latest in functionality and technology at highly affordable price points.

QUESTION 19 Which cable should be used for connecting HP Smart Array P411 to HP StorageWorks 70 Modular Smart Array? A. B. C. D. Mini SAS 4x cable VHDCI/VHDCI SCSI Cable Cat5e Patch Cable LC-LC multi-mode Fibre Channel cable

Answer: A Section: (none) Explanation/Reference:

QUESTION 20 A customer wants a second Smart Array Controller installed in a DL380 G6 and will be booting from it. Where do you select the option to modify boot controller order? (Select two.) A. B. C. D. RBSU ORCA ACU ADU

Answer: AB Section: (none) Explanation/Reference:

QUESTION 21 Which action is part of Step 1 - Gather Information of the HP Troubleshooting Methodology? A. replace a defective memory module B. recommend to the customer they use Advanced ECC memory

C. remove the memory modules one at a time until the error stops D. examine the failure condition from LED indicators Answer: D Section: (none) Explanation/Reference: APS Service Fundamentals - Page 164 Step 1 Collect data Collecting data includes: Identifying the hardware and software components in the system Asking questions to understand what failed and in what context Continuing to ask questions to learn as much detail as possible Gathering failure information such as:
 Failure conditions from LED indicators  Power-on self-test (POST) messages  Diagnostic, test, and log reports from HP Insight Diagnostics  Critical error log messages from the Integrated Management Log (IML)  Integrated Lights-Out (iLO) log messages  Stop, abend, and trap messages  Status and error reports from the HP Systems Management Homepage  HP Systems Insight Manager (HP SIM) error conditions  Status information reported by HP Insight Management Agents

QUESTION 22 Where can you view ROM POST error codes? A. B. C. D. Integrated Management Log (IML) ADU Event Viewer System Insight Display

Answer: A Section: (none) Explanation/Reference:

QUESTION 23 Which ProLiant server series includes the Watchdog Timer? A. B. C. D. 100 Series 300 Series 500 Series 700 Series

Answer: A Section: (none) Explanation/Reference: APS Service Fundamentals - Page 183

Diagnostic tools for ProLiant 100-series servers Some diagnostic tools are specific to the ProLiant 100-series servers:  Intelligent Platform Management Interface (IPMI) Event Log  Watchdog Timer  Server Board Management Controller (BMC) QUESTION 24 What are useful counters in the Memory category of Microsoft's Performance Monitor? (Select two.) A. B. C. D. Memory Refresh Rate Memory RAID performance Pages/Sec available Bytes (kilobytes or megabytes)

Answer: CD Section: (none) Explanation/Reference: APS Service Fundamentals - Page 193 Evaluating the memory subsystem Two useful counters in the Memory category of the System Monitor performance objects are: Available Bytes Pages/Sec

QUESTION 25 What can you do to optimize disk I/O per second in a random I/O environment? (Select two.) A. B. C. D. E. Add a hot spare disk drive. Add more spindles. Add more memory. Add disks with faster rotational speed. Add more processors

Answer: BD Section: (none) Explanation/Reference: APS Service Fundamentals - Page 188 Optimizing storage performance To optimize storage performance, you must consider all the factors affecting performance. The following concepts apply in most situations:
 Capacity In random I/O environments, more spindles might be necessary. In a sequential I/O profile, you might need to add more controllers.  Transfer rate (MB/s) In a sequential I/O environment, add more controllers.  I/O per second In a random I/O environment, add more spindles and use disks with faster rotational speed.

QUESTION 26 What are some common reasons for unexpected server reboots? (Select two.) A. B. C. D. The SmartStart CD was left in the CD drive. Newly added hardware caused a memory conflict. There is an issue with operating system, application and device drivers. You pressed CTRL + ALT + DEL.

Answer: BC Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 239 Common reasons for reboot issue:  Software issue issue with operating system, application and device drivers.  Hardware issue new hardware added, service performed, hardware memory conflict.  Heat related issue Heat related reboots are generally recorded within the log files associated with the system at different levels (System Event log, IML, etc.)

QUESTION 27 You are following an action plan that requires the replacement of a NIC. You replace the NIC and run the HP Insight Diagnostics. The NIC fails the test. Which HP Troubleshooting Methodology step have you just performed? A. B. C. D. Evaluate the data Determine problem resolution Develop an action plan Collect data

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 204 Step 5 Determine whether the problem is solved Observe the results of each step in each solution, and evaluate the results of each step until the problem has been isolated and resolved. If the problem is not resolved: 1. Collect more data. 2. Evaluate the information gathered from the implementation of the action plan. 3. Develop another optimized action plan. 4. Implement the new optimized action plan. Repeat these steps as additional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.

QUESTION 28 After replacing a failed DIMM, you run the HP Insight Diagnostics. The diagnostics complete without error. Which HP Troubleshooting Methodology step have you completed?

A. B. C. D.

Determine problem resolution Execute the action plan Develop and action plan Evaluate the data

Answer: A Section: (none) Explanation/Reference: APS Service Fundamentals - Page 204 Step 5 Determine whether the problem is solved Observe the results of each step in each solution, and evaluate the results of each step until the problem has been isolated and resolved. If the problem is not resolved: 1. Collect more data. 2. Evaluate the information gathered from the implementation of the action plan. 3. Develop another optimized action plan. 4. Implement the new optimized action plan. Repeat these steps as additional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.

QUESTION 29 You replaced the memory module in a ProLiant server and the amber LED from Insight Display disappeared. You run an Insight Diagnostics Offline Edition Utility from the SmartStart CD and started the complete memory test. According to HP Troubleshooting Methodology, which step did you perform? A. B. C. D. E. Evaluate data Determine if problem is solved Implement preventive measures Execute the action plan Collect data

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 204 Step 5 Determine whether the problem is solved Observe the results of each step in each solution, and evaluate the results of each step until the problem has been isolated and resolved. If the problem is not resolved: 1. Collect more data. 2. Evaluate the information gathered from the implementation of the action plan. 3. Develop another optimized action plan. 4. Implement the new optimized action plan. Repeat these steps as additional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.

QUESTION 30 What does the Version Control Agent (VCA) enable the customer to do? (Select three.) A. B. C. D. E. F. configure the log to automatically delete older entries, reducing maintenance activity for administrators configure the VCA to automatically download new firmware and software updates configure the VCA to automatically install new software updates view whether any applicable updates are available in the Version Control Repository Manager configure the VCA to automatically install new firmware updates view the currently installed firmware and drivers

Answer: ADF Section: (none) Explanation/Reference: APS Service Fundamentals - Page 207 Version Control Agent The VCA enables administrators and operators to perform the following tasks to maintain the software inventory of the server: View the currently installed software. Select a VCRM as a reference point for obtaining software updates. Select whether to use a Custom Software Baseline or PSP as a managed baseline. View whether any applicable updates are available in the version control repository. View the details associated with a Custom Software Baseline, PSP, or individual software component that is in the version control repository. Install a Custom Software Baseline, PSP, or individual software component from the version control repository. View and clear the VCA log. Configure the log to automatically delete older entries, reducing maintenance activity for administrators. Change the log settings.

QUESTION 31 What detects, analyzes and explains hardware performance bottlenecks? A. B. C. D. HP Insight Virtual Machine Manager software (VMM) HP Insight Power Manager software (IPM) HP Insight Vulnerability and Patch Manager module (VPM) HP Insight Performance Manager module (PMP)

Answer: D Section: (none) Explanation/Reference: APS Service Fundamentals - Page 165 The HP ProLiant Essentials Performance Management Pack (PMP) is an integrated management software solution that enables the monitoring of performance on one or more servers and supported shared storage solutions. The performance information is analyzed to reveal a building or existing performance bottleneck issue.

QUESTION 32 Which tool incorporates the ProLiant Integration module? A. B. C. D. HP Insight Rapid Deployment software (RDP) HP Insight Vulnerability and Patch Manager module (VPM) HP Insight Performance Manager module (PMP) HP Insight Power Manager software (IPM)

Answer: A Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 66 The ProLiant Essentials Rapid Deployment Pack combines the features of:
 An off-the-shelf version of Altiris eXpress Deployment Solution This provides a management console with an intuitive GUI that enables drag-and-drop deployment of multiple servers. Deploy servers through the Altiris imaging feature, or develop scripts using the SmartStart Scripting Toolkit.  The ProLiant Integration Module This consists of software optimizations for ProLiant servers including the SmartStart Scripting Toolkit, configuration jobs for industry-standard leading operating systems, sample unattended files, and ProLiant Support Packs that include software drivers, management agents, and important documentation.

QUESTION 33 Which tool provides a server deployment solution that facilitates the installation of large numbers of servers? A. B. C. D. HP Insight Power Manager software (IPM) HP Insight Virtual Machine Manager software (VMM) HP Insight Rapid Deployment software (RDP) HP Insight Vulnerability and Patch Manager module (VPM)

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 65 ProLiant Essentials Rapid Deployment Pack HP ProLiant Essentials Rapid Deployment Pack is a server deployment solution that facilitates the installation, configuration, and deployment of high-volumes of servers through either a GUI-based or a web-based console, using either scripting or imaging technology. Server configuration time is reduced, making it possible to scale server deployments to high volumes in rapid fashion.

QUESTION 34 A customer wants to reinstall a ProLiant G6 Server. He creates a backup of all relevant data. What are the best ways to set NVRAM to factory default and clean up boot-drives? (Select two.) A. Go to RBSU -> Advanced Options and choose Erase NVRAM/Boot Disk.

B. Run the System Erase Utility within the Windows OS. C. Power down, disconnect all power cords and take out the system battery for 5 minutes. D. Run the System Erase Utility from the SmartStart CD. Answer: AD Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 43 & 75 RBSU Advanced Options menu The Advanced Options menu of the main RBSU menu enables you to configure options normally set by default and not user modified, such as hot-plug resources, virtual install disk, processor correction marking, and two erase options for NVRAM. System Erase Utility Provides options to clean different areas of the system such as attached drives, unattached drives, BIOS, and NVRAM

QUESTION 35 How do you update the firmware on an HP Server Console Switch (KVM)? A. B. C. D. Boot an attached server with the ProLiant Firmware CD connected to the serial port of the KVM. Execute the firmware utility on a Windows system connected to the serial port of the KVM. Execute the firmware utility using a bootable USB stick. Use the HP Console Viewer and select the Firmware Update button.

Answer: B Section: (none) Explanation/Reference:

QUESTION 36 Which memory protection features corrects both multibit errors and full DRAM failures? A. B. C. D. Error Checking and Correction (ECC) RAID Memory Advanced ECC (AECC) Online Spare Memory

Answer: B Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 225 Single-board mirrored memory Single-board mirrored memory in select ProLiant servers protects against multiple, non-correctable multibit errors without degrading the performance of the memory system.

QUESTION 37

Which deployment tool allows you to build a job that will flash the system and option ROMs? A. B. C. D. Service Essentials Remote Support Pack Insight Diagnostics SMH SmartStart Scripting Toolkit

Answer: D Section: (none) Explanation/Reference:

QUESTION 38 You need to do an online firmware update under Windows 2003 of a ProLiant Server. Which tools can you use? (Select two.) A. B. C. D. E. F. HPSUM from the Firmware Maintenance CD maintenance tool from the SmartStart CD Online HP Diagnostics Online ROM flash components Online ROM-based Inspect Utility Online ROMPaq diskette

Answer: AD Section: (none) Explanation/Reference:

QUESTION 39 A customer purchased HP Care Pack services for HP ProLiant c-Class server blades. Which components are covered under the Care Pack? (Select two.) A. B. C. D. E. power supply Fibre Host Bus Adaptor Ethernet Pass-Thru Module c-Class fans Array Controller

Answer: BE Section: (none) Explanation/Reference: APS Service Fundamentals - Page 80 BladeSystem c-Class Care Pack services The HP Care Pack services for HP ProLiant BL c-Class server blades, cover the server blade and all HP branded hardware options qualified for the server, purchased at the same time or afterwards, internal to the server.

QUESTION 40 A customer wants a service that offers a two-hour response time for software issues and four-hour onsite response commitment for hardware issue resolution. Which service meets these requirements? A. B. C. D. 4-hour 24x7 Same Day Proactive 24 4-hour Same Business Day HP Support Plus

Answer: B Section: (none) Explanation/Reference: APS Service Fundamentals - Page 79 Proactive 24 This offers a two-hour response time for software issues and a four-hour on-site response commitment for hardware issue resolution. Complements internal IT resources with proactive services that minimize downtime and improve the IT environments effectiveness.

QUESTION 41 When evaluating the memory subsystem, the Pages/Sec counter is higher than what is acceptable. What should you do to rectify this situation? A. B. C. D. Use an online spare memory. Use memory RAID. Use disk drives with a faster transfer rate to keep up with memory. Add more memory.

Answer: D Section: (none) Explanation/Reference: APS Service Fundamentals - Page 193 Pages/Sec Displays the number of pages read from or written to disk to resolve hard page faults. Hard page faults occur when a process requires code or data that is not in its working set or elsewhere in physical memory, and must be retrieved from disk. This counter was designed as a primary indicator of the kinds of faults that cause systemwide delays. It is the sum of Memory: Pages Input/sec and Memory: Pages Output/sec. It is counted in numbers of pages, so it can be compared to other counts of pages, such as Memory: Page Faults/sec, without conversion. The counter includes pages retrieved to satisfy faults in the file system cache (usually requested by applications) and non-cached mapped memory files. This counter displays the difference between the values observed in the last two samples, divided by the duration of the sample interval. On most servers, if this value is consistently greater than 5, it indicates an excessive amount of paging. Try to identify the application that is creating the paging condition. If this is not normal behavior for the application, adding memory might increase system performance.

QUESTION 42 What is a useful counter in the Processor category of Microsoft's Performance Monitor for evaluating the processor subsystem? A. B. C. D. % Temperature Change % Memory read to write ratio % Interrupt Time % Cache Counters

Answer: C Section: (none) Explanation/Reference: APS Service Fundamentals - Page 192 % Interrupt Time Displays the percentage of time the processor spends receiving and servicing hardware interrupts during the sample interval. This value is an indirect indicator of the activity of devices that generate interrupts, such as the system clock, the mouse, disk drivers, data communication lines, NICs, and other peripheral devices. This counter displays the average busy time as a percentage of the sample time.

QUESTION 43 What do beep codes for boot process failures indicate? (Select two.) A. B. C. D. E. ROM programmed incorrectly hot spare disk that is not present NIC Teaming failure video resolution set too high mixed processor speeds detected

Answer: AE Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 236 Beep Codes Beep codes are one of the first indications of a failure or problem:  one long, one short ROM programmed incorrectly  two short Fiber Channel Mezzanine/Balcony Not Supported  one long, one short Mixed Processor speeds detected  two short Power Fault Detected in Hot-Plug PCI Slot x  one long, one short Processor X unsupported wattage QUESTION 44 A server shuts down after having been up for a short period of time. What is a possible cause of this problem? A. The system ROM is outdated. B. Heat sink is not properly installed.

C. No video monitor is installed. D. The AC cord on a redundant power supply is loose or unplugged. Answer: B Section: (none) Explanation/Reference:

QUESTION 45 How is the Version Control Repository Manager (VCRM) database updated? (Select two.) A. B. C. D. E. by manually downloading the software from the Microsoft website into the repository by using the "Upload to VCRM" feature of the SmartStart CD by manually updating it from the Management DVD by using the automatic update feature of the VCRM by using the "Repository Auto Update" feature in HP SIM

Answer: BD Section: (none) Explanation/Reference: APS Service Fundamentals - Page 208 Version Control Repository Manager The automatic update feature of the VCRM enables you to schedule an automatic population of the repository. However, the repository can be updated using any of the following methods, or a combination of these methods:  Using the automatic update feature of the VCRM  Uploading the PSP feature of the VCRM, which allows users to easily copy PSPs from a SmartStart CD or other accessible media  Manually downloading the software from the HP website into the repository  Manually copying updates from the SmartStart for Servers CD, or any other available media that contains ProLiant updates

QUESTION 46 Which account can you use by default to log in the HP SMH on a server running Windows 2003 with a PSP 7.20 or later? A. B. C. D. the user you created during the installation of the HP SMH all accounts within the domain belonging to the management group all accounts belonging to the local administrator's group only the user "Administrator" belonging to the administrator's group

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 84 System Management Homepage 2.0 and later uses OS-based authentication and accepts logins from local administrative accounts (for example, members of an Administrators group) by default.

QUESTION 47 What provides easy identification of virtual machines or host servers reaching high CPU utilization? A. B. C. D. HP Insight Power Manager software (IPM) HP Insight Vulnerability and Patch Manager module (VPM) HP Insight Virtual Machine Manager software (VMM) HP Insight Performance Manager module (PMP)

Answer: C Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 67 ProLiant Essentials Virtual Machine Management Pack The ProLiant Essentials Virtual Machine Management Pack extends HP Systems Insight Manager capabilities to manage virtual machines. The Virtual Machine Management Pack provides central management and control of VMware, Microsoft, and Citrix virtual machines that include:
 Physical host to virtual machine association  Easy identification of VMs or host servers reaching high CPU  Memory or disk utilization levels  Highly flexible move capabilities that allows live moves (for some platforms) and moves to dissimilar host resources  Back up template and alternate

QUESTION 48 Both your primary and backup ROM of a ProLiant DL360 G6 has been corrupted. What is the best way to get the ProLiant back online? A. B. C. D. Apply the system ROM recovery procedure. Replace the system board and update the BIOS. Reboot the ProLiant. It will switch to the backup ROM and update the BIOS. Use the recovery console to update the primary and the backup ROM.

Answer: A Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 27 Recovering from a failed system ROM upgrade Recovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROMPaq. Redundant ROM recovery On servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the standard implementation, one side of the ROM contains the current ROM version, while the other side of the ROM contains the backup version, enabling you to switch easily to the backup version. This feature protects the previous ROM version, even if a power failure occurs while flashing the ROM.

When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt. If RBSU is inaccessible, switching ROM images can also be done by changing the switch settings on the system configuration switch. If both ROM images are corrupt, use the ROMPaq recovery.

QUESTION 49 The setup of a ProLiant DL180 G6 with the SmartStart CD failed. What could be a possible reason for this? A. B. C. D. SmartStart does not support the 100 Series ProLiant servers. Server Startup must be used instead. The iLO 2 "Protect OS" feature is turned on. Smart Array Controller is not initialized properly. Pressing F8 at POST could fix this problem. The BIOS "Protect OS" feature is turned on.

Answer: A Section: (none) Explanation/Reference: Servicing ProLiant Servers - Page 92 Server Startup CD The Server Startup CD ships with ProLiant 100 series servers. These entry-level servers do not ship with the higher-end tools for configuration and management. The contents of the CD can be unique to a specific 100 series server. For example, a DL140 offers a scripted install for supported Windows operating systems.

QUESTION 50 What should you do first before upgrading a ProLiant to newer and faster CPUs? A. B. C. D. E. Install faster DIMMs. Install more memory. Run the RBSU and do a system erase. Update the BIOS to the latest level. Start RBSU, go to the advanced menu, and fill in the new type of CPUs in the CPU menu.

Answer: D Section: (none) Explanation/Reference:

QUESTION 51 Which hardware types does HP Pre-failure Warranty cover? (Select two.) A. Host Bus Adapters B. CD/DVD drives C. processors

D. SCSI drives E. server backplanes Answer: CD Section: (none) Explanation/Reference: APS Service Fundamentals - Page 75 Pre-failure warranty is the portion of the HP warranty that covers repair or replacement of defective parts (including processors, memory, and hard drives) identified by HP Insight Manager software as prefailure. A prefailure state can also be identified from the Integrated Management Display view.

QUESTION 52

Answer: Section: (none) Explanation/Reference: APS Service Fundamentals - Page 76 Care Pack service levels Care Pack Services enhance and extend product warranty. HP product sellers and channel partners sell these service levels with products, using product configuration and ordering systems. Care Packs provide 25 service levels across geographies and technologies. The HP ProLiant Care Pack service levels include:  Hardware support Provides a selection from 6-Hour Call-to-Repair, 24x7, or 13x5 coverage with four-hour on-site response or next business day.  Software support Provides up to 24x7 coverage for advisory and remedial support.  Integrated hardware and software support services Includes proactive support with onsite services that maximize productivity and minimize disruptions.  Startup & implementation Helps ensure top performance and availability for your customers servers from the beginning.