City Shopping Mall 4901 N. Kickapoo St.

Shawnee, Kansas 72304 913-321-0101

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April 14, 2014

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Mrs. Rhonda Brister 500 W. University Blvd Shawnee, Kansas 72304

! ! Dear Mrs. Brister, ! ! !

Thank you for choosing Dillards as your shopping destination for your recent mail-in order. Here at Dillards we take pride in serving you the customer and keeping you informed of your order status every step of the way. Your most recent order totaling $115.90 cannot be charged to your Dillards card at this time per your request. Due to the policies set in place regarding our Dillards charge card we were unable to process your order. It has been brought to our attention that your account has a $285.50 past due balance remaining from 90 days or more. Please contact our customer service team at your earliest convenience so that we may assist you in resolving this matter. Managing payments to this account can be done by phone as well as through email with customer service. Upon paying this balance we will be happy to complete your order as requested.

Thank you for your understanding. We appreciate your loyalty as a Dillards customer and look forward to catering to all of your shopping needs moving forward.

! Sincerely, !

Kristina Cuza Customer Service Manager