Compact OutDoor BS30 BTS Maintenance Manual1

ZXG10-BS30
Compact Outdoor BTS

Maintenance Manual
(Emergency Handling)
Version 1.5
ZTE CORPORATION
ZTE Plaza, Keji Road South,
Hi-Tech Industrial Park,
Nanshan District, Shenzhen,
P. R. China
518057
Tel: (86) 755 26771900 800-9830-9830
Fax: (86) 755 26772236
URL: http://support.zte.com.cn
E-mail: doc@zte.com.cn

LEGAL INFORMATION

Copyright 2006 ZTE CORPORATION.

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Revision History
Date Revision No. Serial No. Purpose
10-Aug-06 R1.0 sjzl20061265 English For Customers

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Document
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ZXG10-BS30 (V1.5) Compact Outdoor BTS Maintenance Manual (Emergency Handling)
Product Version V1.5
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R1.0
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Contents

About this Manual ............................................................. i
Purpose................................................................................ i
Intended Audience ................................................................. i
Prerequisite Skill and Knowledge.............................................. i
What is in This Manual ............................................................ i
Related Documentation.......................................................... ii
Conventions......................................................................... ii
How to Get in Touch............................................................. iii
Chapter 1.......................................................................... 1
Chapter Name.................................................................. 1
Basic Instruction.............................................................1
Precautions ....................................................................2
Emergency Maintenance Work Flow...................................2
Chapter 2.......................................................................... 5
Emergency Maintenance ................................................. 5
Individual BTS Maintenance..............................................5
Multiple BTSs Maintenance ............................................. 11
Chapter 3........................................................................ 13
Fault Feedback............................................................... 13
Fault Feedback Factors .................................................. 13
Feedback Data.............................................................. 15
BTS Dynamic Data Query..................................................... 16
Abis Interface Signaling Trace............................................... 16
OAM Signaling Trace ........................................................... 17
Alarm File Collection............................................................ 17
Foreground Print File collection ............................................. 18
BTS Version Information ...................................................... 19
ZDB File Collection.............................................................. 19

Appendix A.....................................................................21
Abbreviations.................................................................21
Appendix B.....................................................................23
Figures............................................................................23
Appendix C.....................................................................25
Tables.............................................................................25
Appendix D.....................................................................27
Index..............................................................................27

Confidential and Proprietary Information of ZTE CORPORATION i
About this Manual

Purpose
This Manual provides basic information about ZXG10-BS30 BTS
emergency maintenance.
Intended Audience
This document is intended for Maintenance personnels who
perform maintenance activities on ZXG10-BS30 BTS.
Prerequisite Skill and Knowledge
For effective use of this document, users should have a good
understanding of GSM architecture. Familiarity with the following
is helpful:
ZXG10-BTS family and its various components
ZXG10-BS30 operating procedures
What is in This Manual
This Manual contains the following chapters:
This Manual contains the following chapters:
TAB L E 1 - CHAPTER SUMMARY
Chapter Summary
Chapter 1,
Overview
Describes basic instruction, precautions
and workflow of emergency
maintenance.
Chapter 2,
Emergency Maintenance
Describes emergency maintenance for
service interrupted BTS.
Chapter 3,
Fault Feedback
Describes fault feed back factors and
feed data collection methods.


ii Confidential and Proprietary Information of ZTE CORPORATION

Related Documentation
The documentation set also includes the following manuals:
ZXG10-BS30 (v1.5) Compact Outdoor BTS Guide to
Documentation
ZXG10-BS30 (v1.5) Compact Outdoor BTS Maintenance
Manual (Routine Maintenance)
ZXG10-BS30 (v1.5) Compact Outdoor BTS Maintenance
Manual (Troubleshooting)
ZXG10-BS30 (v1.5) Compact Outdoor BTS Technical Manual
ZXG10-BS30 (v1.5) Compact Outdoor BTS Hardware Manual
ZXG10-BS30 (v1.5) Compact Outdoor BTS Installation
Manual
Conventions
ZTE documents employ the following typographical conventions.
TAB L E 2 TYPOGRAPHI CAL CONVENTI ONS
Typeface Meaning
Italics References to other Manuals and documents.
Quotes Links on screens.
Bold Menus, menu options, function names, input
fields, radio button names, check boxes, drop-
down lists, dialog box names, window names.
CAPS Keys on the keyboard and buttons on screens
and company name.
Const ant wi dt h
Text that you type, program code, files and
directory names, and function names.
[ ] Optional parameters.
{ } Mandatory parameters.
| Select one of the parameters that are delimited
by it.

Note: Provides additional information about a
certain topic.

Checkpoint: Indicates that a particular step needs
to be checked before proceeding further.

Tip: Indicates a suggestion or hint to make things
easier or more productive for the reader.

Typographical
Conventions

About this manual

Confidential and Proprietary Information of ZTE CORPORATION iii
TAB L E 3 MOUSE OPERATI ON CONVENTI ONS
Typeface Meaning
Click Refers to clicking the primary mouse button (usually
the left mouse button) once.
Double-click Refers to quickly clicking the primary mouse button
(usually the left mouse button) twice.
Right-click Refers to clicking the secondary mouse button
(usually the right mouse button) once.
Drag Refers to pressing and holding a mouse button and
moving the mouse.

How to Get in Touch
The following sections provide information on how to obtain
support for the documentation and the software.
If you have problems, questions, comments, or suggestions
regarding your product, contact us by e-mail at
support@zte.com.cn. You can also call our customer support
center at (86) 755 26771900 and (86) 800-9830-9830.
ZTE welcomes your comments and suggestions on the quality
and usefulness of this document. For further questions,
comments, or suggestions on the documentation, you can
contact us by e-mail at doc@zte.com.cn; or you can fax your
comments and suggestions to (86) 755 26772236. You can also
browse our website at http://support.zte.com.cn, which contains
various interesting subjects like documentation, knowledge base,
forum and service request.
Mouse
Operation
Conventions
Customer
Support
Documentation
Support


iv Confidential and Proprietary Information of ZTE CORPORATION


Confidential and Proprietary Information of ZTE CORPORATION 1
Ch a p t e r 1
Chapter Name

This chapter describes basic instructions, precautions and work
flow of emergency maintenance.
Basic Instruction
Before doing emergency maintenance work, consider and follow
the basic instructions:
1. Emergency maintenance should focus on restoring the
normal running of the equipment quickly.
2. To be more efficient in emergency troubleshooting, read
emergency maintenance documents in advance.
3. In case of service interruption, contact maintenance
personnel at the OMCR side, query the related OMCR alarms
and identify the problem.
If the service interruption occurs to multiple BTSs, check
whether the Abis interface and the transmission circuit
are normal.
If the module or board gets faulty, make sure whether
the data or version of the board is changed.
If BSC, transmission equipment or transmission circuits
are normal, check and maintain the BTSs.
Contact maintenance personnel at the OMCR side to co-
operate with the emergency maintenance at BTS side.
Carry the tools and common spare parts to the BTS site
for emergency maintenance.
4. After finishing the emergent fault processing, collect
equipment alarm information related to this accident. Send
the relevant fault processing report, equipment alarm file
and log file to ZTE for fault analysis and location.

ZXG10-BS30 V1.5Compact Outdoor BTS Maintenance Manual(Emergency Handling)

2 Confidential and Proprietary Information of ZTE CORPORATION
Precautions
Emergency maintenance usually has an impact on system
running, so the maintenance personnel must have relevant
maintenance experience and familiar with the equipment.
Conduct maintenance under the instruction of experienced
maintenance personnel.
If the fault is major, contact ZTE customer support center or ZTE
local office as soon as possible.
Work Flow
FI GURE 1 - EMERGENCY MAI NTENANCE WORK FL OW

Chapter 1Chapter Name
Emergency maintenance flow includes the following steps.
1. Check the services.
According to service interruption, check whether the BTS fails
through the topological view, and check the alarm information
on OMCR client. Also check whether the fault occurs to individual
BTS or multiple BTSs.
2. Record fault abnormality and identify the fault cause.
Identify the fault cause according to the emergency
maintenance process in Figure 1 and make record, as shown in
Table 4.
TAB L E 4 - AB NORMAL I TY RECORDS
I tem Description of Abnormality
Emergency case occurring time
Emergency case range
Serious alarm item reported
Measurement index of abnormal
performance

Board with abnormal LED
indicators

BTS Version Number
OMCR version
Operation log information
Status query information
Signaling trace information

3. Detect and analyze the fault.
Detect and analyze the fault according to the fault symptoms.
If the fault is not caused by the BSS equipment, ask the relevant
personnel to solve the problem.
If the fault lies in the BSS equipment, analyze whether the fault
is in BSC or BTS.
If the fault cannot be cleared, then contact ZTE customer
support center or ZTE local office.
4. Restore the service.
After locating the fault cause, restore the service quickly. If the
fault cause cannot be located soon, try to make a switchover,
reset or change the board to restore the system services.


Notes:
Before restoring the services, back up the system data.
Before changing the hardware configuration, such as
connection and board slot, record the current status first.
Record all steps and process during the service recovery.

5. Observe the restored service
After restoring the service from emergent fault, make sure the
system runs normally.
Check the service recovery by making call test, and check
performance report statistics.
6. Feedback
Summarize the fault process, record the fault processing table
and feed back to ZTE customer support centre.

Ch a p t e r 2

This chapter describes about emergency maintenance for service
interrupted BTS.

Emergency maintenance applies in the following two cases:
Individual BTS service interruption
Multiple BTS service interruption
Individual BTS Maintenance
Figure 2 shows the emergency maintenance flow chart for
service interrupted individual BTS.


FI GURE 2 I NDI VI DUAL BTS EMERGENCY MAI NTENANCE FL OW CHART

Chapter 2Emergency Maintenance
BTS emergency maintenance involves the following steps:
View the alarm information and performance statistics report
at OMCR client. Collect subscribers complaints and analyze
the BTS fault situation.
Check whether the fault caused to individual BTS or multiple
BTSs.

Check the power supply is stable or not. If not, observe it for a
while and then perform the following tests.
Check external power voltage range at the input port of the
cabinet.
Normal system voltage range is given below:
Approximate working power supply voltage is 220 VAC
(130 VAC~300 VAC).
When 110 VAC power input, the approximate value is
110 VAC (88 VAC~ 132 VAC).
If the external power supply is normal, turn off the power
supply switch. Check the connections between power cables
and the cabinet.
If the connections are loose, then check whether the power
supply channel has the burst trail.

Confirm the transmission status with the Maintenance
personnel to make sure whether the transmission status is
normal.
Make sure whether data adjustment or cut-over was made
before.
Perform the transmission loop test from BTS and BSC to
identify the transmission status.
Uplink and downlink signal communications are normal and
the BTS cannot be normally started when there are cross
connected lines for transmission.
If the problem lies in transmission, ask the transmission
personnel to handle it as soon as possible.
BTS has the following requirements for transmission indices:
Transmission Bit Error Ratio (BER) should be lesser than 10
-6
.
Otherwise, it may lead to data output error or LAPD transient
interruption.
Satellite transmission delay should be lesser than 260 ms.
Otherwise, it may cause call drop, congestion or abnormal
data transmission.
Clock precision should be lesser than 0.05 ppm
(corresponding to 13 MHz 0.65 Hz). If the switching
Check System
Services
Power Supply
Failure
Transmission
Failure


requirement is not considered, the clock precision for the
external can be 0.2 ppm.
Normally, BTS clock precision should be less than 0.02 ppm.
TS allocation failure causes LAPD interruption under normal
transmission conditions.
Main causes of TS allocation failure:
Inconsistency between the background configuration data
and the data indicated by the DIP can cause LAPD
interruption.
E1 timeslot multiplexer in the middle of the transmission
path can cause TS allocation inconsistency between BTS and
BSC.
When multiplexer fails or its data configuration is wrong. E1
timeslot for the BTS cannot transmit data transparently and
BTS LAPD functions improperly.
BSC and BTS check the received signals, not transmission
signal. So, transmission problem will not be reported as an
alarm. Remove the transmitting E1 on either side and check
whether the peer side can receive signals.
BSC can detect a remote alarm on the downlink. LED
Indicator on the TIC will not blink when the downlink E1 does
not receive signals.

Record LED indicator states of the faulty boards, as shown in
Table 6.
TAB L E 5 - FA UL T BOARD I NDI CATOR STATUSES
LED
Indicator
Color
(A for Red/ B
for Green)
Blinking Pattern
(1 Hz A/ 4 Hz B/ Constantly
On C/ Constantly Off
D/ Others E)
Others
(In the Case of E)

Record faulty boards location in the following format:
Site type:
Model:
Position:
Record the hardware and software version number, as shown
in Table 6.
Hardware
Failure

TAB L E 6 - RECORD HARDWARE/ SOFTWARE VERSI ON NUMB ER
Equipment Module Version
CMM
CMM_LOG
FUC_LOG
CIP
CHP
BS30 (v1.5)
FUC

Power-off the faulty module and then power it on again.
Unplug the module and then plug it again.
Replace the faulty module.

Check the BTS and transmission equipment grounding.
Check whether the grounding cable is loose, aging or rusty.
Check whether the grounding resistance is in the normal
range.
Check whether the grounding drop line is connected to the
ground grid fixedly.
Check whether the ground grid system complies with the
design, and whether receptivity reduction mixture is added
regularly.
Check the antenna feeder cable connections.

Check whether the impedance of TIC board is consistent with
BTS.
Check whether the radio data and version type are correct.
Check whether the data configured at the switching side are
correct.

After troubleshooting, fill the maintenance details in the BTS
maintenance table.
FI L L I N THE BTS MAI NTENA NCE TAB L E, A S SHOWN I N

Table 7.

External
problems

BSC Failure
Feedback


TAB L E 7 - BTS MAI NTENANCE RECORD
Office
Name

Maintena
nce
Personnel
Tel
Handling
Time
Model Version
Fault time,
abnormity
indication
and
description

Onsite
Maintenanc
e details

Result and
Conclusion

Multiple BTSs Maintenance
FI GURE 3 - MUL TI PL E BTS EMERGENCY MAI NTENANCE FL OW CHART

Check the working status of current BSS network through
the background alarm information and confirm the current
network fault.
Check System
Services



Check the power supply is stable or not. If not, observe it for
a while and then perform the following tests.
Check external power voltage range at the input port of the
cabinet.
Normal system voltage range is given below:
Approximate working power supply voltage is 220 VAC
(130 VAC~300 VAC).
When 110 VAC power input, the approximate value is
110 VAC (88 VAC~ 132 VAC).
If the external power supply is normal, turn off the power
supply switch. Check the connections between power cables
and cabinet.
If the connections are loose, then check whether the power
supply channel has the burst trail.

Confirm the transmission status with the maintenance
personnel to make sure whether the transmission status is
normal.
Make sure whether data adjustment or cut-over was made
before.
Perform the transmission loop test from BTS and BSC to
identify the transmission status.
If the problem lies in transmission, ask the transmission
personnel to handle it as soon as possible.

If the interrupted BTSs are in cascading relation, power
supply failure or transmission interruption of a node BTS may
cause service interruption of other BTSs.

If the TIC or LAPD board is failure, the interruption occurs to
BTSs that are on the same board.
Replace TIC or LAPD board in time, observe the channel
working status of BTSs in the dynamic data management
and restore the BTSs.
After troubleshooting, fill the maintenance details in the BTS
maintenance table.
Fill in the BTS maintenance table, as shown in Table 8.
Power Supply
Failure
Transmission
Failure
Link Failure
BSC Board
Failure
Feed back

Ch a p t e r 3
Fault Feedback

This chapter describes about fault feedback factors and fault
data collecting.
Fault Feedback Factors

Fault feedback must include the following factors:
Time
Fault indication
Troubleshooting record
System data record
Fault feedback table
Time
Mention the specific time when the fault occurred.
Fault Indication
Describe fault status; including board LED indicators status,
dynamic data management status, background alarm display,
signaling and call test status.
Describe fault influence range, like entire BSC failure or
single site failure.
If the fault indications are difficult to describe, adopt the
picture mode, such as, signaling status picture and error
prompt picture in the operation procedure.


Troubleshooting Record
Record the server operation procedure by onsite personnel,
for the convenience of query.
Record steps and time of onsite troubleshooting
Record troubleshooting operations
System Data Record
The data record has the status and problem information of
system running, which is the major way to locate the system
problem.
Fault Feedback Table
Fault feedback table is shown in Table 8.
TAB L E 8 - ON- SI TE FAUL T FEEDB ACK TA B L E
Feedback by
Feedback
Time
Received by
Onsite Contact
Person
Tel
Email address
of Contact
Person

Department Model
Network Capacity Version
Fault time,
abnormality
indications and
description

Onsite Operation
Procedure and
Handling Process

Onsite Data
Feedback

Chapter 3Fault Feedback

Analysis and
Preliminary
Processing
Remarks

Final processing
Suggestions and
Conclusion
Person in
Charge
Date

Feedback Data
Feedback data about the BTS is listed in Table 9.
TAB L E 9 - FEEDB ACK DATA OF BTS
Feedback Data
Required
Data Collection Method Usage
Site name, site
number, and BTS
model

To query the proper site in the
ZDB file with relation to site
name and site number
Dynamic data
observation
information, including
cell, carrier frequency
and channel
Refer Section Log on to the
client
Channel status is another way to
judge the system status
Abis Interface
Signaling Trace
Refer Section Log on to the
client
Record the call status
OAM signaling trace
Refer Section OAM signaling
trace
Record the information at the
BTS
History alarm file and
history notification
message in a week
Refer Section Logon to the
client
Record the fault information
Foreground print file
Refer Section Enter the
command
Foreground print information
records the abnormal situation


Feedback Data
Required
Data Collection Method Usage
occurring in the running BSC
BTS version
Refer Section Logon to the
client
Different versions support
different functions
Foreground ZDB file
Refer Section . Enter the
command
Record the configuration
information of foreground and
confirm the configuration
information

BTS Dynamic Data Query
1. Log on to the client and Click Configuration Management
Dynamic data Management in the OMCR main interface.
2. Select terrestrial or radio resources on navigation tree on the
left in the main interface. Right side of the main interface
shows the dynamic properties of the site.
3. Perform dynamic properties and query operation.
4. Select Logical Site Cell node on the navigation tree and
select the cell, TRX (carrier frequency) or channel to query.
Note: Dynamic data consists of three status levels: cell-
level status, carrier frequencylevel status and channel-level
status. Conduct the query and get the information separately.
Abis Interface Signaling Trace
1. Log on to the client, select Performance Management
Signaling Trace on the OMCR main interface to enter the
signaling trace main interface.
2. Select Signaling Trace Start on the signaling trace main
interface to enter the signaling trace setup window.
3. Select BSC to be traced, select Abis interface message and
Abis interface setting.
4. Click OK. Abis interface tracing window appears. Then
tracing on Abis interface signaling is triggered.
5. Save the signaling to the specific target path and in the
specific filename.
6. To record the signaling trace data, click Record button to
display Save dialog box, and select the destination path and
file name to be saved.
Steps
Steps

7. Abis interface trace has a large influence on the system load,
so each trace cannot be more than 10 minutes.
OAM Signaling Trace
1. OAM signaling trace method is same as Abis signaling trace.
2. Only select message type as OAM message and relevant
sites.
Refer Section Log on to the client.
Alarm File Collection
Unrecovered Alarm
1. Logon to the client, select Fault Management Alarm
management, to enter alarm management main interface.
2. Click File History Alarm Query on the alarm
management interface.
3. Select Currently Unrecovered Alarm in the Query Type
option.
4. Select Start time and Stop time in the interval and click
Next.
5. Select the relevant network management domain and select
all alarm.
6. Click Next and select Alarm type in Select box, select Alarm
level in Select Alarm Class box, click ALL to select all
alarm levels.
7. Click Finish to output alarm data.
History Alarm
1. Click File History Alarm Query on the alarm
management interface.
2. Select Recovered Alarm in the Query type option. Select
the day in the previous week as the date, including the
current day.
3. Select Start time and Stop time in the interval and click
Next.
4. Select the relevant network management domain and select
all alarm.
Steps
Steps
Steps


5. Click Next and select Alarm type in Select box, select Alarm
level in Select Alarm Class box, click ALL to select all
alarm levels.
6. Click Finish to output alarm data.
Information Message
1. Select File History Query menu in alarm management
interface to enter the interface for the conditional alarm
query.
2. Select Information as the query type and time period to be
queried.
3. Select OMCR Background Notification as the information
source and then the NM domain to be queried.
4. Select the alarm code to be queried and select All Notification
Codes.
5. Click Finish to finish the operation.
6. Select report output to export the result to an EXCEL file.
Foreground Print File collection
1. Enter the command prompt.
2. Log on to the server.
3. Change to home directory.
Execute the following command:
#cd $OMCHOME
4. Connect to foreground.
#Omcf t p
5. Connect the corresponding MP.
For example: Connect x. y. z
Tip: x indicates the ID of the BSC and y for the module No.
The value of z is usually 2 and 3. The value 2 indicates active MP
and 3 indicates standby MP.
f t p>connect 1. 1. 2
6. Get LOG file from the / TRACE directory.
Enter in to the / TRACE directory
Steps
Steps

#cd / t r ace
7. Download files INT13.LOG, ERROR.LOG and POWERON.LOG
with the get filename command.
f t p>pr ompt
f t p>get er r or . l og
f t p>get power on. l og
f t p>bye
8. After downloading the files to the server, upload the files to
the terminal with the ftp tool like CUTEFTP.
BTS Version Information
1. Logon to the client, select Configuration Management
Software Loading.
2. Open software loading function menu and select physical
view.
3. Select ZTE Domain GSM Equipment Physical Site
and right-click to select Load Version.
4. Software Info box on upper right part of the window shows
the BSC No., site No. and site alias of the selected physical
site. Current Version box on the lower right of the window
shows information about the software versions currently
used by the system.
ZDB File Collection
1. Enter the command prompt.
2. Log on to the server
3. Change to home directory
#cd $OMCHOME
4. Create a proper directory for each BSC module on the server.
mkdi r bsc1
cd bsc1
mkdi r scm1 ( r r m2, 3. . )
cd scm1 ( r r m2, 3. . )
5. Connect to foreground
#Omcf t p
Steps
Steps


6. Connect to the corresponding MP.
For example: Connect x. y. z
Tip: indicates the ID of the BSC and y for the module No.
The value of z is usually 2 and 3. The value 2 indicates active MP
and 3 indicates standby MP.
f t p>connect 1. 1. 2
7. ZDB files are stored in / dat a/ wor k directory of MP board.
Execute the following command to change the directory:
cd dat a/ wor k/
8. Download ZDB files.
f t p>pr ompt
f t p> mget *. *
f t p>bye

A p p e n d i x A
Abbreviations

Abbreviation Full Name
A
AC Alternative Current
ADSL Asymmetrical Digital Subscriber Line
B
BSC Base Station Controller
BSS Base Station System
BTS Base Transceiver Station
C
CHP Channel Processor
CIP Carrier Interface Part
CLK Clock
CMM Control and Maintenance Module
D
DC Direct Current
F
FUC Frame Unit Controller
G
GSM Global System for Mobile communication
H
HDLC High level Data Link Controller
L
LAPD Link Access Protocol D-Channel
M
MP Main Processor


Abbreviation Full Name
MS Mobile Station
O
OAM Operation And Maintenance
OMCR Operation and Maintenance Centre Radio part
P
PWR Power
S
SCM System Control Module
T
TC TransCoder
TIC Trunk Interface Circuit
TS Time Slot

A p p e n d i x B
Figures

Figure 1 - Emergency Maintenance Work Flow........................2
Figure 2 Individual BTS Emergency Maintenance Flow Chart ..6
Figure 3 - Multiple BTS Emergency Maintenance Flow Chart.... 11



A p p e n d i x C
Tables

Table 1 - Chapter Summary..................................................i
Table 2 Typographical Conventions ...................................... ii
Table 3 Mouse Operation Conventions ................................. iii
Table 4 - Abnormality Records..............................................3
Table 5 - Fault Board Indicator Statuses ................................8
Table 6 - Record Hardware/Software Version Number..............9
Table 7 - BTS Maintenance Record...................................... 10
Table 8 - On-Site Fault Feedback Table................................ 14
Table 9 - Feedback Data of BTS.......................................... 15



A p p e n d i x D
Index

Abis Interface Signaling Trace...........18
Alarm File Collection.........................19
Base Station Dynamic Data................18
bit error ratio.........................................7
BTS Version Information...................21
Clock precision.....................................7
Emergency maintenance.......................1
Foreground Print File.........................20
History Alarm.....................................19
Information Message..........................20
OAM Signaling Trace........................19
transmission delay................................7
Unrecovered alarm.............................19
ZDB File............................................21

Compact OutDoor BS30 BTS Maintenance Manual1

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Compact OutDoor BS30 BTS Maintenance Manual1

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ZXG10-BS30

Compact Outdoor BTS

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