March 7, 2014

Joanna Logan
3429 Pudding Lane
Frisco, Texas 75034

Dear Mrs. Logan:

Thank you for purchasing our product as well as sending our management staff the cookies.

The mixer that was mailed to our office was taken under close examination and our staff
concluded that the motor is not salvageable. Our staff found small amounts of dried food to be in
the housing. The mixer cannot be replaced due to the motor having water damage, which made
the warranty on the mixer invalid.

We are grateful that you chose our product, and because we are unable to repair/replace your
product we will be sending this letter with a 40% off coupon for a new Kitchen Wizard mixer.
Once again I want to thank you for choosing our product to be your kitchen appliance.

Sincerely,



Eric Ruiz
Customer Service Manager
Kitchen Wizard, Inc.
36789 Industrial Boulevard
Houston, Texas 77843
(281)-555-1235
EricRuiz@customerservicemanager.com

P.S. The cookies were delicious and we would love to feature your cookies on our next catalog.