RS-601 BELTPACK

INSTRUCTION MANUAL
RS-601 Instruction Manual
2005 Vitec Group Communications
All Rights Reserved
Part Number 810287, Rev. B
Vitec Group Communicatons Inc.
4065 Hollis Street
Emeryville, CA 94608-3505
U.S.A
Clear-Com is a registered trademark of Vitec Group
Communications
The Clear-Com Logo is a registered trademark of Vitec
Group Communications
Windows is a registered trademarks of Microsoft Corp.
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CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
QUICK START . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
OPERATING YOUR BELTPACK . . . . . . . . . . . . . . . . . . . . 5
CONNECTING YOUR BELTPACK . . . . . . . . . . . . . . . . . . . 13
CUSTOMIZING YOUR BELTPACK . . . . . . . . . . . . . . . . . . 19
V-Pack Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Onboard Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Settings You Can Customize . . . . . . . . . . . . . . . . . . . . . . 21
Mode Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Latch Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Talk Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call-on-Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Electret Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call Signal Tone (in Earphone) . . . . . . . . . . . . . . . . . . 27
Electret Microphone Hi-Lo . . . . . . . . . . . . . . . . . . . . . 28
Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restoring the Factory Default Settings . . . . . . . . . . . . . . 30
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SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Non-Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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INTRODUCTION
Thank you for choosing this product. Clear-Com designed the 600
series of beltpacks to meet the needs of all beltpack users, from
beginners to experienced professionals. For advanced users, the 600
series provides the most advanced level of functioning available.
RS-600 SERIES BELTPACKS
All RS-600 series beltpacks offer the following features:
Rugged, compact design
Full compatibility with all existing Clear-Com party-line systems
Four setup configurations that you can activate directly from the
beltpack
Extra 2.5 mm cell-phone type headset jack
Advanced setup options with V-Pack software
RS-601 BELTPACK
The RS-601 beltpack offers the following features:
One intercom channel
3-pin female and male XLR connectors for ease of setup
4-pin male XLR to connect a headset
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The RS-601 offers all the performance and durability of Clear-Coms
world-standard beltpacks, plus TW compatibility. You can use the
RS-601 on a TW line (Audio on Channel B) without loading down
Channel A.
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3
QUICK START
To start using your beltpack immediately:
1. Connect the appropriate line cables (3-pin XLR) from an
active intercom line to the beltpack.
2. Turn down the beltpacks incoming volume with the
volume-control knob.
3. Plug in a headset equipped with a dynamic microphone to
the beltpacks main headset jack.
The headset jack is labeled on the back of the beltpack.
4. To talk on the intercom line, press and hold the talk button.
Speak into the microphone in your headset.
Note: If you tap the talk button twice in quick succession,
the talk button locks to the on setting (latches) for
hands-free use. Press the talk button again to unlatch it.
5. Adjust the sidetone and incoming volume levels as you and
others on the intercom line speak at the anticipated levels for
the application.
6. To send a call signal, press the button labeled call.
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OPERATING YOUR BELTPACK
An RS-601 beltpack works with all previous versions of Clear-Com
party-line stations and beltpacks. It is the first single-channel
Clear-Com beltpack that is compatible with Clear-Com TW
beltpacks.
This means that you can wire several beltpacks together in a daisy-
chain or home-run configuration on a TW line that includes
RS-502/522 TW beltpacks as well as other RS-600 series TW
beltpacks. While the audio on the RS-601 will always be from pin 3 of
the XLR connector (channel B), it will still pass the channel A audio
through on Pin 2.
The RS-601 is not recommended for use with RTS-TW

systems as
the frequency response curves and audio levels are different.
Clear-Coms RS-603 series beltpacks are compatible with RTS-TW
systems.

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CONTROLS AND ADJUSTMENTS
Figure 1: Control Panel of an RS-601 Beltpack
Talk Button
To talk on the intercom line, press and hold the beltpacks talk button
while speaking into the microphone in your headset. While you hold
the button, your voice transmits to the intercom line. When you
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release the button, your voice no longer transmits to the intercom
line.
To latch the talk button on for hands-free use, quickly tap the
button twice. To unlatch the talk button, press the button again.
With the V-Pack programming software you can program the talk
button to latch with a single or double tap, or not to latch at all. See
Customizing Your Beltpack for more information.
Talk Light
The green talk light illuminates when you press or latch the talk
button.
Some onboard programming options can change the function of this
light. For more information about onboard programming, refer to the
chapter Customizing Your Beltpack.
Volume-Control Knob
The volume-control knob adjusts incoming volume level (listen
level).
There is a limiter built into the beltpack circuitry to prevent incoming
volume from exceeding a safe level. You can suspend this limit with
the V-Pack software.
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3
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Call Button
When you press the call button, a call signal is sent to all other
stations on the intercom line.
The call light glows red to indicate both outgoing and incoming call
signals.
Call Light
The call light illuminates when the beltpack sends or receives a call
signal.
Some onboard and computer programming options can change the
function of this light. See the chapter Customizing Your Beltpack
for more information.
Setup Information Window
When you press and hold the setup button for more than three
seconds, the setup information window lights up and displays current
beltpack programming information.
If you do not select or program a feature within five seconds, setup is
cancelled, and the setup information window dims to indicate that
the setup mode is no longer available. This feature prevents changes if
the setup button is pressed accidentally.
For more information on programming features from your beltpack,
see the chapter Customizing Your Beltpack.
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Power Status Light
An illuminated power status light indicates that the beltpack is
connected to a powered intercom line.
Note: The light may illuminate even if the beltpack is receiving less
than the minimum 12 VDC required for beltpack operation.
Figure 2: Side Controls for RS-601 Beltpack
Setup Button
When you press and hold the blue setup button for approximately
three seconds, the beltpack enters setup mode during which you can
select certain operating features for the beltpack.
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Once setup mode is active, if you do not select or program a feature
within five seconds, the setup mode deactivates, and the beltpack goes
back to its normal state.
See the chapter Customizing Your Beltpack for information on
programming your beltpack with this feature.
Computer Connector
You can program your beltpack from a computer using the V-Pack
programming software. To use this software you must first physically
connect the beltpack to a computer with Clear-Coms VPC-1 cable or
its equivalent.
The VPC-1 cable has a tip-ring-sleeve 3.5 mm plug at one end for
connecting to the beltpack, and a DB-9F plug at the other end for
connecting to a computers serial port.
To connect the VPC-1 cable from your beltpack to a computer:
1. Plug the 3.5 mm plug at one end of the cable into the beltpacks
3.5 mm jack located just under the setup button.
2. Plug the DB-9F plug on the other end of the cable into the
DB-9M serial port socket on a computer.
If your computer only has USB connectors, you must purchase a
USB-to-serial adaptor.
Contact your dealer or the Clear-Com factory for information about
obtaining the beltpack programming kit, which contains the V-Pack
software, VPC-1 cable, and V-Pack manual. You can also find a PDF
of the V-Pack manual at www.clearcom.com.
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Figure 3: Pinouts of RS-601 Computer Connector
Figure 4: Back of RS-601Beltpack
PIN FUNCTION
Tip SDO to computer
Ring SDI from computer
Sleeve Common
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Sidetone Adjustment
To adjust the beltpacks sidetone, or the level of ones own voice in
the headset, insert a small flat-headed screwdriver into the hole labeled
sidetone on the back of the beltpack, as shown in Figure 3. Turn the
screwdriver until you can no longer hear any sidetone in the headset.
This is called the null setting.
When you turn the screwdriver again, either clockwise or
counterclockwise, the sidetone increases. Adjust the sidetone so that it
is somewhere in the mid-range of possible settings, at a level that feels
comfortable to you.
The inability to null or set the sidetone level could indicate a problem
with the overall intercom system, such as lack of terminations or
multiple terminations. A malfunctioning headset could also be the
cause.
NOTE: Do not force the sidetone adjustment control past its stop
points as this will damage it.
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CONNECTING YOUR BELTPACK
An RS-601 beltpack works with all previous versions of Clear-Com
party-line stations and beltpacks. It is the first single-channel Clear-
Com beltpack that is compatible with Clear-Com TW beltpacks.
This means that you can wire several beltpacks together in a daisy-
chain or home-run configuration on a TW line that includes RS-
502/522 TW beltpacks as well as other RS-600 series TW beltpacks.
While the audio on the RS-601 will always be from pin 3 of the XLR
connector (channel B), it will still pass the channel A audio through
on Pin 2.
Figure 1: Control Panel of an RS-601 Beltpack
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1 4
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The RS-601 is not recommended for use with RTS-TW

systems as
the frequency response curves and audio levels are different. Clear-
Coms RS-603 series beltpacks are compatible with RTS-TW systems.
Intercom Connector
The beltpack connects to a main station, power supply, or to other
beltpacks through the connector labeled intercom. When you press
the blue button next to this connector, the attached cable releases.
Table 1: Pinouts for RS-601 Intercom and Loop-Through Connectors
Loop-Through Connector
The loop-through socket can be used to connect the beltpack to
another beltpack. It can also connect to an intercom station if
necessary.
Table 1 shows the pin assignments for this connector.
PIN FUNCTION
1 Ground
2 + 30 VDC
3 Intercom
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12
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Auxiliary (AUX) Headphone
Clear-Com designed the auxiliary headset connector, labeled AUX,
for use with the CC-25 Ultra-Light headset. The beltpacks circuitry is
designed to work with the CC-25 headset to produce excellent quality
sound.
While certain types of mobile-phone style headsets will fit the 2.5 mm
AUX jack, using these headsets may degrade system performance. You
can use such mobile-phone style headsets more reliably with
listen-only applications.
By default, the AUX connector provides bias voltage for electret
microphones. With V-Pack, you can also program this connector for
use with dynamic microphones.
Note: Using multiple mobile-phone style headsets in a system could
adversely affect nulling, crosstalk, and overall system performance.
Table 2: Pinouts for RS-601 Auxiliary Headset Connector
PIN FUNCTION
Tip Mic
Ring Earphone
Sleeve Common
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Headset Connector
You connect a headset to the beltpack at the 4-pin male XLR
connector labeled headset. The headset connector is always active
and has priority if a second headset is connected to the auxiliary
(AUX) connector. Generally you should connect only one headset at
a time to a beltpack.
With the onboard programming options or with V-Pack, you can
program the beltpack to provide power to an electret microphone.
The microphones gain automatically adjusts to the electret
microphone. See Specifications for impedance requirements.
Table 3: Pinouts for RS-601 Headset Connector
PIN FUNCTION
1 Mic (Low)
2 Mic (High)
3 Headphone (Low)
4 Headphone (High)
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CUSTOMIZING YOUR BELTPACK
You can customize an RS-600 series beltpack for quick adaptation to
the needs of any working environment. There are two methods for
customizing your beltpacks settings:
Using a beltpacks onboard controls
Using the V-Pack programming software
This manual briefly describes the V-Pack programming software, and
then thoroughly describes the onboard controls. The V-Pack
programming software has its own manual, which you can view and
download at www.clearcom.com.
Note: Refer to the printed guide on the back of the beltpack for quick
instructions on setting up the beltpack with the onboard controls.
V-PACK SOFTWARE
The V-Pack programmming software gives you access to the full
range of options for customizing your beltpack. For example, you can
program a call signal to appear as a steady or flashing light, a bright or
dim light, or a tone.
A unique V-Pack feature is that you can create one custom setup and
quickly transfer it to several beltpacks with the beltpack cloning
feature. This feature is useful for programming many beltpacks with
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the same settings. And V-Pack includes many more features you can
program for your beltpack.
To operate the V-Pack software, you must first install it on a
computer, then connect the VPC-1 cable to both a beltpack and to
your computer.
For more detailed instructions on using the software, see the V-Pack
manual. You can access the manual from the Clear-Com Web site. A
V-Pack installation kit, which includes a CD containing the V-Pack
software, a cable to connect to a computer, and a printed V-Pack
manual is available for purchase through your dealer or directly from
Clear-Com.
ONBOARD PROGRAMMING
With onboard programming, you customize the operation of your
beltpack using the controls on the beltpack itself.
When you receive your beltpack, it already contains the default
settings that will meet the needs of most users. You do not need to
program the beltpack unless you want to.
However, if you wish to change the settings to better meet your
needs, you can do so with onboard programming. The beltpack
remembers your new settings until you change them again.
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SETTINGS YOU CAN CUSTOMIZE
Table 1 shows the beltpack functions you can customize with
onboard controls. Note than each function is assigned a number,
which you will refer to for programming.
Table 1: Functions You Can Edit With Onboard Controls
Before you program the beltpack with the onboard controls, the
beltpack must be connected to an intercom line and receiving power,
and must not be connected to a computer.
FUNCTION # NAME STATUS
Function 1 Mode Select 1,2,3,4
Function 2 Latch disable on or off
Function 3 Talk disable on or off
Function 4 Call-on-talk on or off
Function 5 Electret mic (headset) on or off
Function 6 Call tone (in earphone) on or off
Function 7 Electret Mic Hi-Lo hi or lo
Function L Locks out onboard access on or off
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Mode Select, Function 1
A mode is one complete package of settings for a beltpack. Each
beltpacks memory holds four modes. You can easily select and
activate any one of the four modes directly from the beltpack.
When you receive your beltpack, each of the four modes is
preprogrammed with the Clear-Com default settings. Each mode is
similar to the others, with only minor variations.
With onboard setup, you can select any one of the four modes and
change specific settings to your requirements. Editing a modes
settings automatically saves them in the beltpacks nonvolatile
memory.
To select a mode:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Press and release the talk button. A winking number appears in the
display. This is the currently selected mode.
Note: A winking light flashes three times per second.
3. To select a new mode, press the talk button to scroll through the
four possible modes, 1 through 4.
4. When the desired mode appears in the display, press the setup
button to select the mode and to exit setup.
The selected mode becomes the active mode for the beltpack. If you
do not press a button within five seconds, the beltpack exits the setup
program without making any changes.
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Latch Disable, Function 2
A beltpacks talk button normally latches when you tap it twice. If
you select to disable this function, the talk button does not latch.
This setting is recommended if you use the call-on-talk feature, which
causes the beltpack to send a call signal each time you press the talk
button.
To select latch disable for a channel:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Repeatedly press the call button until 2 appears in the display.
3. Press the talk button to toggle latch disable either on or off.
The beltpacks talk light reveals whether latch disable is on or
off. If the talk light is on, latch disable is on; if the talk light is
off, latch disable is off.
4. When you have made your selection, press the setup button to save
it and to exit setup, or press the call button to select other
functions to program.
If you do not press a button within five seconds, the beltpack exits the
setup program without making any changes.
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Talk Disable, Function 3
This function turns the talk button on or off. When off, the talk
button does not function.
Turn the talk button off when you wish to operate the beltpack as a
listen-only device.
To select talk disable for a channel:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Repeatedly press the call button until 3 appears in the display.
3. Press the talk button to toggle talk disable either on or off.
The beltpacks talk light reveals whether talk disable is on or off.
If the talk light is on, talk disable is on; if the talk light is off, is
off.
4. When you have made your selection, press the setup button to save
it and to exit setup, or press the call button to select other
functions to program.
If you do not press a button within five seconds, the beltpack exits the
setup program without making any changes.

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Call-on-Talk, Function 4
This function causes a beltpack to send a call signal each time you
press or latch the talk button. You can toggle this function on or off.
When using call-on-talk, it is recommended that you set the talk
button for non-latching operation. Call-on-talk is useful when
operating call-signal based components such as the Clear-Com
TW-40 two-way radio interface and the Clear-Com KB-212 speaker
station.
To select call-on-talk:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Repeatedly press the call button until 4 appears in the display.
3. Press the talk button to toggle call-on-talk either on or off.
The beltpacks talk light reveals whether call-on-talk is on or off.
If the talk light is on, call-on-talk is on; if the talk light is off,
call-on-talk is off.
4. When you have made your selection, press the setup button to save
it and to exit setup, or press the call button to select other
functions to program.
If you do not press a button within five seconds, the beltpack exits the
setup program without making any changes.
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Electret Microphone, Function 5
This function allows a beltpack to operate with an electret-
microphone equipped headset. It only affects a headset connected to
the main headset jack. Turning this function off reverts the beltpack
to dynamic microphone operation.
To select electret microphone for a channel:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Repeatedly press the call button until 5 appears in the display.
3. Press the talk button to toggle electret microphone to either on
or off.
If the talk light is on, the electret microphone option is on; if the
talk light is off, the electret microphone option is off.
4. When you have made your selection, press the setup button to save
it and to exit setup, or press the call button to select other
functions to program.
If you do not press a button within five seconds, the beltpack exits the
setup program without making any changes.
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Call Signal Tone (in Earphone), Function 6
When this function is on, the beltpack produces an audible call signal
in the headset when a call signal is received.When this function is off,
it does not.
The audible call signals volume level is preset. (Volume may vary
slightly, depending on headset.) This function is useful for unspoken
cues when a visual call signal is not practical or effective.
To select an audible call signal:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Repeatedly press the call button until 6 appears in the display.
3. Press the talk button to toggle audible call signal to either on or
off.
The talk light reveals whether audible call signal is on or off. If
the talk light is on, audible call signal is on; if the talk light is off,
audible call signal is off.
4. When you have made your selection, press the setup button to save
it and to exit setup, or press the call button to select other
functions to program.
If you do not press a button within five seconds, the beltpack exits the
setup program without making any changes.
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Electret Microphone, Hi-Lo, Function 7
This function selects high or low gain for an electret microphone.
The on setting selects high gain. The off setting selects low gain.
Low gain is useful for high-noise environments.
To select an high or low gain for an electret microphone:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Repeatedly press the call button until 7 appears in the display.
3. Press the talk button to toggle to either on for high gain or off
for low gain.
The talk light reveals whether the function is on or off. If the
talk light is on, the electret microphone is set to high gain; if the
talk light is off, the electret microphone is set to low gain.
4. When you have made your selection, press the setup button to save
it and to exit setup, or press the call button to select other
functions to program.
If you do not press a button within five seconds, the beltpack exits the
setup program without making any changes.
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Lockout, Function L
Lockout allows you to prevent all editing of beltpack functions with
onboard controls.
When you select lockout, you can access the on-off status of
functions with the onboard controls, but you cannot edit them. You
cannot access information about which mode is active.
To regain access to editing, you can either restore the factory default
settings from the beltpack itself, or use the V-Pack software to restore
them.
To select lockout:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Repeatedly press the call button until L appears in the display.
3. Press the talk button to toggle lockout either on or off.
The beltpacks talk lights reveals whether lockout is on or off. If
the talk light is on, lockout is on; if the talk lights is off,
lockout is off.
4. When you have made your selection, press the setup button to save
it and to exit setup, or press the call button to select other
functions to program.
If you do not press a button within five seconds, the beltpack exits the
setup program without making any changes.
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RESTORING THE FACTORY DEFAULT SETTINGS
To restore the factory default settings for all four modes:
1. Press and hold the setup button until the setup information
window displays a P and then release the button.
2. Press and hold the call button. The display changes from 1 to
2.
3. While still holding the call button down, press the setup button.
The display momentarily shows an F to indicate that the
beltpack is now programmed with the factory default settings.
4. Release the setup button and the call button.
The beltpack resumes operation with the factory default settings.
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SPECIFICATIONS
0 dBv is referenced to 0.775 V RMS
General
Amplifier Design: I.C. amplifiers, including solid-state digital
switching and signaling circuits. Current-limited and short-
circuit protected.
Signal to Noise: >75 dB
Bridging Impedance: >15k
Line Level: -14 dB, +5 dB max.
Sidetone Adjust: >35 dB
EMI and RFI rejection: >60 dB
Microphone Pre-Amplifier
Headset Mic Impedance: 200 ohms
Gain, mic to line: 41 dB (dynamic)
Limiter Range: 26 dB
Frequency Response: 200 Hz 12 kHz contoured for
intelligibility
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Headphone Amplifier
Load Impedance: 50 - 2,000 ohms
Output Level: +17 dBv before clipping
Distortion: <0.1% THD @ 1 kHz
Gain, line to output: +34 dB
Frequency Response: 100 Hz - 18 kHz, 2dB
Connectors
Intercom Line: (2) 3-pin XLRMF
Headset: 4-pin XLRM
Power Requirements
RS-601 26mA quiescent
30mA average talk
50mA talk with signaling
DC Voltage Range: 12-32 volts
Environmental
Operating Temp. Range: 0C - 70C (32F - 158 F)
Humidity: 0 - 90% relative humidity
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Dimensions
4.58"H x 3.73"W x 1.34"D (116 x 95 x 34 mm)
Weight
7.3 oz. (0.20 kg)
Specifications subject to change.
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MAINTENANCE
GENERAL USAGE NOTES
Cabling choices can greatly impact the performance of an intercom
system. Length, gauge, and shield quality, as well as routing, must all
be considered. For two-pair cable, crosstalk performance is affected
both by length and DC resistance of the shield (the lower the better).
The quality of the headset cable can affect crosstalk, particularly in
large systems.
Note: For more information on installing a party-line system, see the
Party-Line Installation Manual.
The headphone amplifier accommodates impedances from 50 to
2000 ohms. The mic preamplifier accommodates impedances from
50 to 1000 ohms. The output level is more critical to optimal
performance than the impedance. Higher impedances may require
more mic gain, thereby raising the noise floor.
MAINTENANCE
BELTCLIP
In some applications, you may want to wear the beltpack upside
down or sideways.
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3 6
To rotate the beltclip to a new position:
1. Remove the setup help label and the two retaining screws.
2. Rotate the beltclip 90
o
or 180
o
as desired.
3. Replace the screws.
The label on the beltclip is not reusable and must be replaced. You
can order a replacement label from your distributor or from the
factory.
Use the same procedure for replacing a broken or damaged beltclip.
CLEANING
To clean the surface of your beltpack, use a damp cloth and mild soap.
Remove all soap residue and excess moisture before returning to
service.
TROUBLESHOOTING
PROBLEM
Low audio level.
CAUSE
Multiple terminations on the line. Excessive
capacitance and/or resistance due to cable
length and/or gauge.
SOLUTION
If connected to more than one main station
or power supply, check that there is only
one termination per channel.
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3 7
PROBLEM
Call light stays on.
CAUSE
DC voltage present on audio line pin 3.
SOLUTION
Check cables for shorts and cross-wiring.
Make sure there is a termination on the
channel.
PROBLEM
Mic level too low or too high.
CAUSE
Mic distance from mouth too far or too
close; mic gain set incorrectly; sidetone set
incorrectly; no terminations or more than
one termination.
SOLUTION
Reposition mic and/or change headset mic
gain.
PROBLEM
Headset level too low or too high.
CAUSE
Unterminated channel; improper
impedance; shorted line.
SOLUTION
Adjust sidetone and volume controls; check
wiring; use compatible headset.
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3 8
PROBLEM
Cant change configuration on beltpack.
CAUSE
Disabled access to functions.
SOLUTION
Restore access by resetting to factory default
settings or with V-Pack.
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WARRANTY
Vitec Group Communications (VGC) guarantees this product to be
free of manufacturing defects in material and workmanship under
normal use for a period of two years from the date of purchase.
TECHNICAL SUPPORT
To ensure complete and timely support to its customers, VGC
maintains Technical Service Centers (TSC) staffed by qualified
technical personnel. A Technical Service Center is staffed to respond
to all technical inquiries and to troubleshoot technical problems
regarding all products supplied by VGC. A TSC is fully available to
VGCs customers during the full course of their warranty period.
Instructions for reaching our Technical Service Centers are given
below.
For technical support from Europe, the Middle East, and
Africa
Call: +49 40 66 88 40 40 Monday through Friday 09:00 17:00
(GMT)
+49 40 66 88 40 41 24hrs, any day (But you must have your PIN
number ready.)
4 0 R S - 6 0 1 B E L T P A C K
Web site: www.clearcom.com (Click the 24 X 7 User Support symbol
on the Web site.)
For technical support from the Americas and Asia
Call: +1 510 496 6666 or 800 VITEC USA
Web site: www.clearcom.com (Click the 24 X 7 User Support symbol
on the Web site.)
Email: support@clearcom.com
FAX: +1 510 496 6610
EXCEPTIONS
This warranty does not include damage to a product resulting from
cause other than part defect and malfunction. The VGC warranty
does not cover any defect, malfunction, or failure caused beyond the
control of VGC, including unreasonable or negligent operation,
abuse, accident, failure to follow instructions in the manual, defective
or improperly associated equipment, attempts at modification and
repair not approved by VGC, and shipping damage. Products with
their serial numbers removed or defaced are not covered by this
warranty.
WARRANTY REPAIRS
While VGC will ensure complete system integrity by providing
whatever support is necessary to resolve any failure covered under the
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terms of the warranty, the normal procedure will be to repair or
replace any defective Line Replaceable Unit (LRU) that is returned to
VGC during the warranty period.
A Line Replaceable Unit (LRU) is defined as: an assembly that can be
safely removed from the system and readily replaced by plugging in a
new unit. In the case of ancillary items such as power supplies, the
entire power supply would be returned. Whereas, in the case of circuit
cards, control panels, etc., only these assemblies would be returned
for repair. All equipment provided by VGC is covered under the
warranty.
This warranty does not include defects arising from installation
(when not performed by VGC), lightning, power outages and
fluctuations, air conditioning failure, improper integration with non-
approved components, defects or failures of customer furnished
components resulting in damage to VGC provided product.
NON-WARRANTY REPAIRS
Equipment that is not under warranty must be sent prepaid to VGC.
If requested, an estimate of repair costs will be issued prior to service.
Once repair is approved and completed, the equipment will be
shipped freight collect from the TSC.
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REPLACEMENT UNITS
Should VGC determine, in its reasonable discretion, that any part of
a product is defective due to faulty materials or workmanship, VGC
shall at its expense, repair or replace such part and return the repaired/
replacement part to the customer. The provisions of this warranty
shall apply to the repaired/replacement part for the unexpired
portion, if any, of the warranty period.
EMERGENCY ON-SITE ASSISTANCE
VGC can provide emergency on-site technical assistance in support of
warranty activities. The level of support effort required will be
decided on a case-by-case basis. VGC has the qualified technical staff
to support any and all emergency site activities should they occur.
LIABILITY
The foregoing warranty is VGCs sole and exclusive warranty. There
are no other warranties (including without limitation warranties for
consumables and other supplies), or guarantees, expressed or implied
(including, without limitation, any warranties of merchantability or
fitness for a particular purpose), of any nature whatsoever, whether
arising in contract, tort, negligence of any degree, strict liability or
otherwise, with respect to the products or any part thereof delivered
hereunder and/or with respect to any non-conformance or defect in
any such product and/or part thereof delivered hereunder and/or with
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respect to any non-conformance or defect in any such product and/or
part thereof delivered hereunder, or any other warranties or
guarantees, including but not limited to any liability of VGC for any
consequential and/or incidental damages and/or losses (including loss
of use, revenue, and/or profits). In any event, the maximum extent of
VGCs liability to customer hereunder shall not under any
circumstances exceed the cost of repairing or replacing any part(s)
fount to be defective within the warranty period as aforesaid.
RETURNING EQUIPMENT FOR REPAIR
All equipment returned for repair must be accompanied by:
Documentation stating the return address, telephone number, date
of purchase, and a description of the problem.
A repair reference number.
To obtain a repair reference number, contact the appropriate
Technical Service Center at the phone numbers or Web sites listed
below. Our representatives will give you instructions and addresses for
returning your equipment. By talking with our representatives, many
problems can be resolved on the phone.
For returns from Europe, the Middle East, and Africa
Call: +49 40 66 88 40 40 Monday through Friday 09:00 17:00
(GMT)
+49 40 66 88 40 41 anytime, any day
4 4 R S - 6 0 1 B E L T P A C K
(But you must have your PIN number ready)
Web site: www.clearcom.com (Click the 24 X 7 User Support symbol
on the Web site.)
For returns from the Americas and Asia
Call: +1 510 496 6666 or 800 VITEC USA
Web site: www.clearcom.com (Click the 24 X 7 User Support symbol
on the Web site.)
Email: support@clearcom.com
FAX: +1 510 496 6610