MEMO

To: Mr. Terry Smith Director of Public Relations

From: Zachary Hair, Customer Service Manager

Date: 2/26/2014

Subject: Blender Replacement Request by Customer with Voided Warranty

The customers name is Joanna Logan.

Ms. Logan is requesting a repair or replacement on her Kitchen Wizard 69B that she bought 3
years ago in Ennis, Texas. Ms. Logan has voided the warranty on her blender by soaking the
motor in warm, soapy water after allowing bread dough to enter the motor housing.

I am taking care of the issue with Ms. Logans voided warranty. I will offer her a 35% off
coupon for her next purchase of one of our products.