Questionnaire

Do the retailers call for a similar type of query more than once?
Yes
No
Do you sometimes need to re-direct retailers query to someone outside DHL?
Yes
No
Do you have to make the retailers wait before you are able to address their queries?
Yes
No
Are you satisfied with the current level of information available to you to address the
queries?
Yes
No
Does a retailer seem to know about a new product/scheme before you come to know
about it?
Yes
No
Is the due date which you tell a retailer met by the complaint closure team?
Yes
No
Do the retailers call for an issue which has already been resolved, (which they are
not aware of)?
Yes
No
Do the retailers seem happy with the current payout structure?
Yes
No
Do the retailers seem satisfied by the help provided by DHL?
Yes
No
Any suggestions?