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RBI Policy
Non-banks to set up, own and operate White Label ATMs (WLA)
for customers of all banks
In-principle authorisationto SIFL under scheme "A
Scheme A
Year -1 1000WLAs
Year -2 twice the number of WLAs installed inYear 1
Year -3 thrice the number of WLAs installed inYear 2
Ratio of 3:1, i.e. for every 3 WLAs installed in Tier III to VI, 1 WLA
canbe installed inTier I to II centres.
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RBI Policy
WLAO can display advertisements of financial and other
products
WLAOcan offer value addedservices
5 free transactions to include WLA transactions. No charge on
bank customer
WLAOwill be permittedInterchange fee only
Multiple Sponsor Banks
Transactions at WLAs to be settledby Sponsor Bank
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RBI Policy Sponsor Bank
Cash Management at WLAs Quality, Genuineness
Settlement of transactions at WLAs to be in the books of
Sponsor Bank
Customer Grievance Redressal
Primary responsibility with Issuing Bank. Sponsor Bank to
ensure availability of WLAOrecords
RBI resolution time-lines to apply