3/3/2014

1
Chng 3
PHN TCHTHNH PHN X L
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Ni dung
2
M hnh nghip v ca h thng
M hnh phn r chc nng
Ma trn thc th - chc nng
M hnh dng d liu
Cc phng php phn tch x l
Quy trnh m hnh ho x l
c t x l
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M hnh nghip v ca h thng
3
M hnh nghip v m t:
cc chc nng nghip v ca mt t chc
mi quan h bn trong gia cc chc nng cng nh
cc mi quan h ca chng vi mi trng bn ngoi.
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M hnh phn r chc nng
4
M hnh phn r chc nng
L m hnh nghip v ca h thng
M t s phn chia cc chc nng nghip v ca t chc
thnh cc chc nng nh hn theo mt th bc xc nh.
Chc nng nghip v:
Tp hp cc cng vic m t chc cn thc hin trong
hot ng ca n.
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M hnh phn r chc nng
5
Chc nng c xemxt cc mc t tng hp n
chi tit:
Mt lnh vc hot ng(areaof activites)
Mt hot ng(activity)
Mt nhimv (task)
Mt hnhng(action)
V d:
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M hnh phn r chc nng
Cc khiu
Chc nng
Tn chc nng
Lin kt
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M hnh phn r chc nng
V d v m hnh phn r chc nng bn hng
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ngha ca m hnh
8
Cho php xc nh phmvi cc chc nng cn
nghin cu hay min cn nghin cu ca t
chc
Cho thy v tr ca mi chc nng trong ton h
thng, gip pht hin cc chc nng thiu, tha
L c s cu trc h thng chng trnh sau
ny
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Xy dng m hnh phn r chc nng
9
Quytc phn r
Mi chc nng c phn r phi l mt b phn
thc s thamgia thc hin chc nng a phn r ra
n
Vic thc hin tt c cc chc nng mc di phi
mbo thc hin chc nng mc trn a phn r
ra chng
B tr mhnh
mi mc, cc chc nng cngmc sp xp trn
cngmt hng. Ring mc cui cngc th sp xp
theo hng dc.
B tr cn i, r rng d kimtra, theo di
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Xy dng m hnh phn r chc nng
t tn chc nng
Mi chc nng c mt tn duy nht
Cng thc
Tnchc nng =ng t +B ng
M t chi tit chc nng mc cui
Tn chc nng
Cc s kin kch hot
Quy trnh thc hin
D liu vo, ra
Cng thc tnh ton s dng (nu c)
Quy tc nghip v cn tun th
10
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11
Cc dng biu
Biu dng chun
Biu dng cngty
1. B phnk hoch
1.1. Lpk hoachchinlc
1.2, Lpk hochhngnng

2. B phnti chnh
2.1. Lpk hochngnsch
2.2. Qunl thuchi

3. B phnlao ngtinlng
3.1, qunl nhns
3.2. oto, kmcp
3.3. B tr cnb,nngbc,xplng
1
1
1
1.1
1.2
2.1
2.2
3.1
3.2

..
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Cch tip cn t di ln
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S dng trong trnghp lnh vc hay phmvi
nghin cukhng ln, c th bit ngay c mi
cng vic chi tit.
Thc hin: nhmdn cc chc nng chi tit t di
ln trntheo tng nhm mt cchthchhp v gn
nhng tn tng ng.
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V d - M t bi ton
13
Xydng m hnh nghip v cho bi ton
Mt bi gi xe c 2 cng: mt cng xe vo, mt cng
xe ra. Ngi ta chia bi thnh 4 khudnh cho 4 loi
xe khc nhau: xe my, xe but, xe ti v cng-ten-n.
Khi khch n gi xe, ngi coi xe nhn dng xe
theo bng phn loi, sau kimtra ch trng trong
bi. Nu ch dnh cho loi xe a ht th thng bo
cho khch. Ngc li th ghi v a cho khch v
hng dn xe vo bi, ng thi ghi nhng thng tin
trn v vo s xe vo.
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V d - M t bi ton (tt)
14
Khi khch ly xe, ngi coi xe kimtra v xemv l
tht hay gi, i chiu v vi xe. Nu v gi hay khng
ngxe th khng cho nhn xe. Ngc li th vit phiu
thanh ton v thutin ca khch, ng thi ghi cc
thng tin cn thit vo s xe ra.
Khi khch n bo co c s c th kimtra xe trong
s xe vo v s xe ra xc minh xe c gi hay khng
v a ly ra cha. Nu khng ngnh vy th khng
gii quyt. Trong trng hp ngc li tin hnh kim
tra xe hin trng. Nu ngnh s vic xy ra th
tin hnh lp bin bn gii quyt v trong trnghp
cn thit th vit phiu chi bi thngcho khch.
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Cch tip cn t di ln
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Cch nhmcc chc nng theo phung php t di ln
Ccchc nngchi tit (l) Nhmln 1 Nhmln 2
1. Nhndngloi xevogi Nhn
xe vo
bi
Trnggi
xe bi 2. Kimtrach trngtrongbi
3. Ghi vchokhch
4. Vos gi xe, choxevo
5. Kimtravlyxe Tr xe
Cho
khch
6. i chiu vi xe
7. Thanhtontin, choxera
8. Ghi s xera
9. Kimtras c trongs gi Gii
quyt
s c
10. Kimtras c khchyucu
11. Lpbinbns c
12. Gii quyt haybi thng
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Cch tip cn t di ln
M hnhphn r chc nng qun l trng gi xe
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Ma trn thc th - chc nng
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Nhmxc nh mi lin h gia cc chc nng v
thc th trong h thng
Bao gmcc dng l cc chc nng mc tng
i chi tit, cc ct l thc th
Mi giao gia dng v ct c th l
C (Create - chc nng to ra d liu mi trong thc th)
R (Read - chc nng c d liu trong thc th)
U (Update - chc nng cp nht d liu trong thc th)
Cho php xemxt, pht hin ra nhng khim
khuyt trong kho st, loi b nhng chc nng v
thc th tha
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Ma trn thc th - chc nng
V d ma trn thc th - chc nng
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Ccthc th
1. K hochchin lc
2. K hoch hngnm
3. K hoch iu hnh
4. Phiu xut vt t
5. Phiu nguyn vt liu
6. .
7. Nguyn liu
8. Hp ng mua nguyn liu
.
Ccchc nngnghip v 1 2 3 4 5 6 7 8
1.1Lp k hoch chin lc C
1.2Lp k hoch hngnm C
1.3Lp k hoch tcnghip C
1.4 Xt cp pht vt t ph tng C C
8.1 T chc kkt hp ng tiu th
8.2 T chc cungngsn phm
8.2 Qun lkho thnh phm
9.1 T chc vngnguyn liu R
9.2 Kkt hp ng muanguyn liu R C

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Cc bc xy dng MHNV
19
M t bi ton
Lp bng phn tch:
Lp danh sch cc danh t v cc nhmng t+b
ng
Ct nhn xt:
B qua danh t ch khi nim hay vt th
nh du cc danh t l tc nhn v vt mang tin (thc th
d liu)
ng t + b ng Danh t Nhn xt
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Cc bc xy dng MHNV
Lp danh sch cc cng vic v cc h s d
liu s dng
Lp biu phn r chc nng
Lp ma trn thc th d liu - chc nng

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V d - M t bi ton
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Xydng m hnh nghip v cho bi ton
Mt bi gi xe c 2 cng: mt cng xe vo, mt cng
xe ra. Ngi ta chia bi thnh 4 khudnh cho 4 loi
xe khc nhau: xe my, xe but, xe ti v cng-ten-n.
Khi khch n gi xe, ngi coi xe nhn dng xe
theo bng phn loi, sau kimtra ch trng trong
bi. Nu ch dnh cho loi xe a ht th thng bo
cho khch. Ngc li th ghi v a cho khch v
hng dn xe vo bi, ng thi ghi nhng thng tin
trn v vo s xe vo.
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V d - M t bi ton (tt)
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Khi khch ly xe, ngi coi xe kimtra v xemv l
tht hay gi, i chiu v vi xe. Nu v gi hay khng
ngxe th khng cho nhn xe. Ngc li th vit phiu
thanh ton v thutin ca khch, ng thi ghi cc
thng tin cn thit vo s xe ra.
Khi khch n bo co c s c th kimtra xe trong
s xe vo v s xe ra xc minh xe c gi hay khng
v a ly ra cha. Nu khng ngnh vy th khng
gii quyt. Trong trng hp ngc li tin hnh kim
tra xe hin trng. Nu ngnh s vic xy ra th
tin hnh lp bin bn gii quyt v trong trnghp
cn thit th vit phiu chi bi thngcho khch.
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Ti liu thu c
Bng gi Phiu thanh
ton
S ghi xe vo
S ghi xe ra
V d - M t bi ton (tt)
Loi xe n gi Khu S ch
Xemy 3000 A 200
Xebut 15000 B 100
Xeti 20000 C 100
Cngtenn 30000 D 10
S XXXX
S xe: ------ Loi xe: -----
Ngygi vo:
xx/xx/xx
Ngygi ra:
xx/xx/xx
Thi giangi: ------ Thnh tin: -----
Ngy S v S xe Loi xe Gi vo Ghi ch
Ngy S v S xe Loi xe Gi ra Thi gian
gi
Thnh tin
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V d - Lp bng phn tch
Mt bi trong gi xe c 2 cng: Mt cng xe vo, mt
cng xe ra. Ngi ta chi a bi thnh 4 khu dnh cho 4 l oi
xe khc nhau: xe my, xe but, xe ti v cng-ten-n. Khi
khch n gi xe, ngi coi xe nhn dng xe theo bng
phn l oi, sau kim tra ch trng trong bi . Nu ch
dnh cho l oi xe ht th thng bo cho khch. Ngc
l i th ghi v a cho khch v hng dn xe vo bi , ng
thi ghi nhng thng ti n trn v vo s xe vo
Khi khch l y xe, ngi coi xe kim tra v xem v tht
hay gi , i chiu v vi xe. Nu v gi khng ng xe th
khng cho nhn xe. Ngc l i th vit phi u thanh ton v
thu ti n ca khch, ng thi ghi cc thng ti n cn thi t
vo s xe ra
Khi khch n bo c s c th kim tra xe trong s xe
vo v s xe ra xc mi nh xe c gi khng v l y ra
cha. Nu khng ng nhvy th khng gi i quyt. Trong
trng hp ngc l i ti n hnh kim tra xe hi n trng.
Nu ng nhs vi c xy ra th ti n hnh lp bi n bn gi i
quyt v trong trng hp cn thi t th vit phi u chi bi
thng cho khch.
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V d - Lp bng phn tch
Phiu chi h s DL
25
ng t + b ng Danh t Nhn xt
nhn dng xe bi xe =
kim tra ch trng cng =
thng bo chokhch khu =
ghi vchokhch loi xe =
ghi thngtinvvo s khch Tc nhn
kim tra vxe ngi coi xe Tc nhn
i chiu vvi xe bng phn loi xe h s DL
vit phiuthanh ton, thutin ch trng =
ghi s xera v h s DL
kim tra xetrongs s xevo h s DL
kim tra xe hintrng s xera h s DL
lp binbn phiu thanh ton h s DL
vit phiu chi binbn h s DL
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V d (tt)
M hnhphn r chc nng
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V d (tt)
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Danh sch h s d liu
a) Bng gi
b) V xe
c) S xe vo
d) S xe ra
e) Phiu thanh ton
f) Bin bn s c
g) Phiu chi bi thng
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V d
Ma trn thc th - chc nng
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a b c d e f g
Nhn xe
Tr xe
Gii quyt s c
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V d
Ma trn thc th - chc nng
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a b c d e f g
1. Nhn xe R C C
2. Tr xe
3. Gii quyts c
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V d
Ma trn thc th - chc nng
30
a b c d e f g
1. Nhn xe R C C
2. Tr xe R C C
3. Gii quyts c
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V d
Ma trn thc th - chc nng
31
a b c d e f g
1. Nhn xe R C C
2. Tr xe R R C C
3. Gii quyts c R R C C
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504001- Phn tch thnh phn x l 32
DFD (data flow diagram)
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Tng quan
33
M hnh chc nng cha biu din kha cnh d
liu ca h thng
D liu l mt mt rt quan trng ca cc h
thngtin hc
M hnh dngd liu (Data FlowDiagram DFD)
ch ra:
D liu vo ra ca cc chc nng
Lung trao i d liu gia cc chc nng
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Tng quan (2)
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DFD khng biu din c
Thi gian lu chuyn thng tin
Th t thc hin gia cc chc nng
S lng d liu trong s
c b sung bng m t tin trnh v m hnh
d liu ( cc bc sau)
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DFD - Cc khi nim
35
Khi nim K hiu
(DeMarco
&Youdon)
K hiu
(Gane &
Sarson)
ngha
x l Mthot ngbntrong
h thng
Dngd
liu
S chuyn i thngtin
giaccthnhphn
Khod liu Vngchad liu, thng
tintrongh thng
Thcth
ngoi
Mti tngtngtc
vi h thng
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DFD - Cc khi nim
x l (Process)
L mt hot ng x lbn trong HTTT, bin i, lu
tr hay phn phi d liu(c th lmbng tay hoc my)
x l vt ll x l nu c ch ra con ngi hay
phng tin thc thi chc nng . Ngc li l x l
logic.
K hiu
Tn x l=ng t +B ng
S th t
Tn x l
S th t
36
Tn x l
Tn ngi/
phngtin thc
hin
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DFD - Cc khi nim
Dng d liu (Data flow)
Biu din s di chuyn d liu t thnh phn ny n
thnh phn khc trongm hnh dng d liu. Cc
thnh phn l x l, kho d liu, tc nhn.
K hiu
Tndng d liu
Tn dng d liu =Danh t (Cm danh t)
37
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DFD - Cc khi nim
Kho d liu (Data store)
Biu din d liu c lu tr bn trong h thng
Li chca kho d liu
Cho php nhiu i tng x lc th ng thi truy
xut d liu lu tr
K hiu
Tn kho d liu =Danh t (Cm danh t)
D1 Tn khod liu
38
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DFD - Cc khi nim
Thc th ngoi (External Entity)
Biu din mt i tng bn ngoi giao tip vi h
thng, l ngun gc hay ch n ca d liu
K hiu
Tn thc th ngoi
Tn thc th ngoi =Danh t (Cmdanh t)
39
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DFD - Cc khi nim
40
Khngcn quan tm
Tngtc gia cc tc nhn
Tc nhn lmg vi d liu (hp en)
Lmth no iu khin v thit k li cc tc
nhn
M hnh dng d liu chia lmnhiu mc
DFD mc cao nht c gi l m hnh ng cnh
ca h thng (mc ng cnh)
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Pht trin cc DFD M hnh ng cnh
M hnh (biu ) ng cnh m t h thng
mc tng th (xemxt h thng trong mi
trng ca n)
Bao gm:
Mt tin trnhduy nht m
t h thng
Cc tc nhn
Cc tng tc gia h
thng v cc tc nhn
Khng c kho d liu
KHCH
HNG
NH
BP
NGI QL
NH HNG
0
H thng
t ba
n
n
hng
Thc
n
Ho n
thu tin
Bo co
Bi u ng cnh h thng t ba n
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Pht trin cc DFD M hnh ng cnh
M hnhmc ng cnh ca h thng qun l trng gi xe
42
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Pht trin cc DFD M hnh ng cnh
43
V m hnh mc ng cnh:
V mt x l duy nht m t chc nng tng quan
ca h thng
Xc nh tt c cc tc nhn tng tc vi h thng
Xc nh tt c cc lung d liu trao i gia tc
nhn v h thng
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Pht trin cc DFD M hnh mc 0
44
M hnh dng d liu mc 0 (mc nh)
Kt qu qu trnh phn r m hnhmc ng cnh
D liu u vo xy dng m hnh
M hnh mc ng cnh ca h thng
M hnh phn r chc nng
Danh sch cc h s d liu
Ma trn thc th - chc nng
Cc m t khc ca tin trnh nghip v (v d: m t
chi tit cc chc nng)
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Pht trin cc DFD M hnh mc 0
45
M hnh dng d liu mc 0
Gmba thao tc
Thayth x l duy nht ca biu ng cnh bng
cc x lcon tng ng vi cc chc nng mc 1
trong m hnh phn r chc nng.
Gi nguyn ton b cc thc th ngoi v cc dng d
liu trong m hnh mc ng cnh. t li cc u mt
ca cc dng d liu vo cc x l con mi thm
vo.
Thmvo
Cc khod liu tngngvi cc h s d liu
Cc dngd liu t cc x l ncc khov giacc
x l
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Pht trin cc DFD V d
M hnhphn r chc nng
46
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Pht trin cc DFD V d
M hnhmc ng cnh ca h thng qun l trng gi xe
47
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Pht trin cc DFD V d
M hnhmc nh ca h thng qun l trng gi xe
48
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Pht trin cc DFD Cc mc khc
49
M hnh dng d liu mc 1, 2, 3
Thc hin thao tc phn r cc x l mc trn
theo cng quy tc nh trn.
nh s cc x l con ca mt x l theo quy tc
phn cp. V d: x l 1c cc x l con nh:
1.1, 1.2, 1.3,
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50
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Pht trin cc DFD Cc mc khc
Mhnh dongd liu logic mc 1ca tin trnh1 - Nhn xe
51
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Pht trin cc DFD Cc mc khc
Mhnh dngd liu logic mc 1ca tin trnh2 Tr xe
52
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Pht trin cc DFD Cc mc khc
Mhnh dongd liulogic mc 1ca tin trnh3 Gi i quyt s c
53
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Phng php xy dng
- Kt hp vi BFD
54
Mc nh DFD tng ng vi cc tin trnh mc
nh ca BFD
Mi s mc di ca DFDtng ng vi
mt trin khai ca mt chc nng trong BFD
Quay li hiu chnh cho BFD
Nu chc nng khng lmthay i d liu: xo b n
Nu thiu chc nng: b sungn
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Phng php xy dng
- Kt hp vi BFD (2)
S ngcnh
DFDmc nh
55
DFDmc 1 - tin
trnh 1
DFDmc 1 - tin
trnh 2
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Phng php xy dng
Quy tc trin khai dn
56
Mc di bo ton (ca tin trinh c trin
khai)
Cc tc nhn ngoi
Cc lung d liu trao i vi bn ngoi
Mc di b sung
Cc tin trnhcon
Cc kho d liu
Cc lung d liu ni b
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Phng php xy dng
Quy tc trin khai dn (2)
57
Nu pht hin li:
mc trn: quay li hiu chnhmc trn
BFD: quay li hiu chnh BFD
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Quy tc v DFD
58
Khi ni m Quy tc
x l - Khng c x l no ch c d liu ra
- Khng c x l no ch c d liu vo
- Dng d liu vo v ra mt x l phi khc
nhau
- x l phi c tn duy nht
Kho d
liu
- D liu khng di chuyn trc tip gia cc
kho d liu
- D liu khng di chuyn trc tip gia thc
th ngoi v kho d liu
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Quy tc v DFD
59
Khi ni m Quy tc
Thc th ngoi - D liu khng di chuyn trc tip gia
cc thc th ngoi
Dng d liu - Dng d liu khng trc ti p tr li
ni m n a i ra
- Dng d liu i vo mt kho d liu c
ngha l kho c cp nht
- Dng d liu i ra khi mt kho d liu
c ngha l kho c c
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S sai
60
S ng
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S sai
61
S ng
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S sai
62
S ng
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Phng php xy dng
- Quy tc tng qut
63
Cc quytc
Dong d liu phc tp mt mc phi c
tchthnh cc dong d liu thnh phn mc
sau, khng c thmd liu mi
D liu vo mt x l phi to thnh d
liu ra
mc thp nht, cth thmvo dong d liu
mi th hin nhng trng hp ngoi l nh
thng bo li hoc xc nhn
Cho php v lp li thc th ngoi v kho d liu
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Phn r m hnh dng d liu
64
Nhng quytc gi dng qu trnhphn r
Khi mt x l l mt quyt nh hay mt tnh ton n gin
Khi ngi dng h thng nhn ra c mi cng vic hoc
nh phn tch a lp c ti liu chi tit thc hin cc
nhimv pht trin h thng mt cch tun t
Khi mi dng d liu khng cn chia nh hn ch ra rng
cc d liu khc nhau u a c qun l
Khi a ch ra c mi nhimv nghip v, hoc mt giao
dch, thng tin hin th v bo co l nhngdng d liu
n, hay nhngtin trnhtch bit ng vi mi la chn
trn thc n mc thp nht ca h thng
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c t x l
65
Nhmbiu din ni dung lun l cacc x l
Cc hnh thc c t
Mgi
Lu thut gii
Bng quyt nh
Cy quyt nh
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c t x l
66
Bng quyt nh
iukin Gitr iukin
Hnhng Gitr hnhng
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c t x l
Bng quyt nh - V d
Ho n
Nh cung cp
1
Xc nhn ho n
1 n t hng
67
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c t x l
68
Bng quyt nh - V d
iu kin Gi tr iu kin
Cnt hngtng ngvi hankhng? S S
Hancu ngs lngvngikhng? S S
Ha nh ng Gi tr ha nh ng
T chi handokhngc nt hng X X
T chi handokhngu ngs lngvngi X X
Thanh tonhan X
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c t x l
Bng quyt nh - V d
1
X ltnh lng
1 Bng chm cng 2 H s nhn vin
69
iu kin Gi tr iu kin
1 2 3 4 5 6
Loi nhn vin C H C H C H
S gi lmvic
<40 <40 40 40 >40 >40
Ha nh ng Gi tr ha nh ng
Tr lng thng
X X X
Tnh lnggi
X X X
Tnh lngngoi gi
X
Pht sinh boco ngy ngh
X
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70
c t x l
Bng quyt nh rt gn- V d
70
iu kin Gi tr iu kin
1 2 3 4
Loi nhn vin C H H H
S gi lmvic - <40 40 >40
Ha nh ng Gi tr ha nh ng
Tr lng thng X
Tnh lnggi X X X
Tnh lngngoi gi X
Pht sinh boco ngy ngh X
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c t x l
71
Cyquyt nh
Nhmbiu din ni dung lun l ca cc x l
di dng cy
Cc thnh phn
Phn bt ucacypha bntri l nt khngiukin
Cc nt cui pha bnphi l cc nt hnhng
Cc nhnhbt ut nt uv cc nt linquanbiudin
cc tnhhungr nhnh
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c t x l
Cyquyt nh - V d: X l xc nhn ho n
Khngngs
lngvngi
u ngs lng
vngi
Cnt hng
tngng
Khngc nt
hng tng ng
T chi ha n do
72
khng c n t hng
T chi ha n do
khng ng s lng
hay n gi
Thanh toan ha n
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73
CASE STUDY
73
Xemxt kt qu ca cc phin lmvic J AD, tp
trung vo nh ngha cu trc h thng WebStore
Xc nh 6 x l lmnn tng cho m hnh DFD
mc 0
H thng WebStore nn trao i thng tin vi cc
h thng csn thay v lu tr thng tin d tha:
Purchasing Fulfillment System(h thng theo di
cc H), Customer Tracking System(h thng
theo di khch hng)
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74
CASE STUDY
74
Khi khchhng m ti khon, thng tin s c
truyn t WebStore sang Customer Tracking
System.
Khi mt n hng c t hay yu cu thng tin
ca n hng trc , thng tin s c lu vo
hay ly ra t Purchasing Fulfillment System.
H thng cn truy xut thng tin t 2 ngun:
Inventory ( to ra catalog sn phmonline),
Shopping Cart (lu tr mt hng khch mun mua)
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75
75
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76
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77
Bi tp
Bi 1: Ch ra imsai trong m hi nh DFD sau y
77
3/3/2014
78
Bi tp
Bi 2: Ch ra imsai trong m hi nh DFD mc ng cnh sau y
78
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79
Bi tp
79
Bi 3: Ve m hi nh DFD cho m t sau
Mt ca hngchuyncungnghngvi s lngcaotheont
hngca khchhng.
Khi khchhng gi nt hng n, nhnvin bnhngxemqua v
cc mt hng mkhchhng t. Nu cnhiu mt hngmca hng
khngcungngth nhnvin s t chi cungnghng. Trnghpc
th cungng, nhnvin tip nhnnt hng, lu thngtinv khch
hngnu l khchhng mi.
Saukhi kimtras lngt hngca khchhngvi lnghnghin
ti cntrongkhov kimtra v qu trnhthanhtonca khchhng,
nucnhiumt hngm ca hngkhngpng s lnghoc
khchhng cha tr ht n nhng lnmua hngtrcth nhnvin
bnhngt chi bnhng. Nu khngnhnvinbnhngs lpmt
ha nda trnnt hng.
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Bi tp
80
Khchhng cm ha n ny xung phngti v thanhton tin. Sau
khi khch hng thanh ton y tin (hoc thanh ton mt phn nu
phngti v ng ) th phng ti v gi mt linha ncho b phn
xut kho. Khch hng n kho nhn hng, ng thi nhn ha n
muahng.
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81
Bi tp tng hp
81
Ve m hi nh phn r chc nng
Ca hngbnl vt liuxy dng loi (cement, ct, , gch,).
Cc loi vt liuxy dngnythuc nhiu hiu khc nhau(v d:
cement hiu Bnh Tinv PhngNam). Mi loi vt liutrongmi hiu
cmt gi bnl khc nhau. Ca hng cmt s khchquen muau
n ca hng. i vi s khchny, ca hngghi nhntn, a ch v
s in thoi.
Mi lnkhchn mua, saukhi kimtracc mt hngv s lngcn
mua, ca hnglpmt ha ntrong c ghi cc thngtinv khch
hngv chi tit cc loi vt liutrongmi hiu cngs lng(theotng
nv tnh ca tng loi hng) v s tin tngng. cui ha nghi
tng s tin phi tr. Khchs thanhtonv nhnhng b phngiao
hng.
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504001- Phn tchthnh phnx l 83
Mt ca hng chuyn cung ng hng vi s lng cao theo n
t hng ca khch hng.
Khi khch hng gi n t hng n, nhn vin bn hng xem
qua v cc mt hng m khch hng t. Nu c nhiu mt hng
m ca hng khng cung ng th nhn vin s t chi cung ng
hng. Trng hp c th cung ng, nhn vin tip nhn n t
hng, lu thng tin v khch hng nu l khch hng mi.
Sau khi kimtra s lng t hng ca khch hng vi lng
hng hin ti cn trong kho v kimtra v qu trnh thanh ton ca
khch hng, nu c nhiu mt hng m ca hng khng p ng
s lng hoc khch hng cha tr ht n nhng ln mua
hng trc th nhn vin bn hng t chi bn hng. Nu khng
nhn vin bn hng s lp mt ha n da trn n t hng.
Khch hng cmha n ny xung phng ti v thanh ton tin.
Sau khi khch hng thanh ton y tin (hoc thanh ton mt
phn nu phng ti v ng ) th phng ti v gi mt lin ha
n cho b phn xut kho. Khch hng n kho nhn hng,
ng thi nhn ha n mua hng.