Visio2007 Data Graphic Overlay

Help Desk Data

Easily create Data
Flow diagrams
using the
Flowchart stencils
3 Steps to create Data Flow Diagrams
Data - Call Data
The Flowchart template enables users to create data linked
dynamic drawings faster & easier than ever before
1
2
3
Import
production
data from an
Excel file or
Database
Data Graphics
show the context
of data
Link the data to Visio shapes and
display the data using Data Graphics
Resoved at this Step
42.88%
Resolved
66%
Ave Call Time
(min)
20
Ave Wait (min) 12
Level One
Technician
Attemps to
Solve Problem
# of Calls 877
Total Resolved
99.29%
# of Calls 1350
Average Time
On Call (min)
41
Ave Wait (min) 67
Monthly Totals
Data Graphic Detail
Data Flow Diagrams
Data - Call Data
Step
Number of Calls
Average Wait Time
Average Time On Call
% Resolved
% Total Resolved


Data Graphics are made up of elements that give the user a
more complete view of their system
Resoved at this Step
42.88%
Resolved
66%
Ave Call Time
(min)
20
Ave Wait (min) 12
Level One
Technician
Attemps to
Solve Problem
# of Calls 877
Data - Call Data
Summary
Step
Average Wait Time
Average Time On Call
Number of Calls
% Total Resolved

2007 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.