Newcomers Guide Farsi

2012
:2012
. . :
www.WelcomeBC.ca .
( )2012
:
.www.WelcomeBC.ca

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www.WelcomeBC.ca
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" "

B.C. Newcomers Guide Farsi #7550003563.

Ministry of Jobs, Tourism and Skills Training
5th Floor 605 Robson Street
Vancouver B.C. V6B 5J3
604 660-2203 :
250 952-4559 :
DCVCustomerSer@gov.bc.ca :

Illustrations by Gillian Ruemke-Douglas and Nola Johnston
Cover: iStockphoto
Fotosearch: p. 27, 30, 48
Insurance Corporation of British Columbia: p. 66, 67
iStockphoto: p. 2, 7, 28, 35, 36, 46, 47, 63, 65, 73, 81, 92,
97
Law Courts Education Society of British Columbia: p. 83
Natural Eye Institute: p. 46
The Province: p. 1, 2, 3, 4, 8, 13, 14, 15, 25, 26, 28, 33, 40,
43, 52, 61, 68, 91, 95, 98, 101, 107, 108
The Westcoast Reader: p. 5, 99, 102, 103
)Tourism British Columbia: p. Inside Back (Map
Tourism Vancouver: p. 3
Vancouver Police Department: p. 85
Veer: p. 9, 33, 57, 73, 76
( Timothy Tucker )
Barbara Carver, Baytree Communications
) (
( Alan Bagshaw, Canvas Plus)
( Andrea Scott, Big Red Pen)
( Carrie Davies )
( Joanna Li )
( Michael Szasz )
) June Dragman )
( Joan Acosta)
( Emily Hunter)
"
" (British Columbia Newcomers Guide to
)Resources and Services
.

:
Jody Johnson School District #41
( )
La Fdration des francophones de la Colombie-
( Britannique )
( The Provincial Language Service)
( MOSAIC)
" ":
Sandra Cabrera (Storefront Orientation Services)
Sherman Chan (M.O.S.A.I.C.) Dominic Fung
(Immigration and WelcomeBC Branch) Hye Soon
Kim (Inter-Cultural Association of Greater Victoria)
& Donna Lo (Abbotsford Community Services
Chilliwack Community Services) Aurea Lucas
& (S.U.C.C.E.S.S.) Sharon Pannu (Immigrant
)Multicultural Services Society of Prince George

.
!
40.000

.

.
2012
.

.

.

.
.
Honourable Christy Clark

Using the B.C. Newcomers Guide

British Columbia Facts
:1
Chapter 1: The First Few Days
:2
Chapter 2: Finding a Place to Live
25
:3
Chapter 3: Money and Banking
35
:4
Chapter 4: Health Care
40
:5
47
Chapter 5: Education
:6
57
Chapter 6: Help for Individuals and Families

:7
Chapter 7: Cars and Driving
IV
65
73
:8
Chapter 8: Employment and Business
83
:9
Chapter 9: The Legal System
91
:10
Chapter 10: Government and Citizenship
97
:11
Chapter 11: Community, Culture and Sports
101
:12
Chapter 12: Environment
107
:13
Chapter 13: About British Columbia
110

Abbreviations and acronyms
111

Index
116

Questionnaire
:

.

.

3

.
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www.google.com/
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pages ( )Taxicabs .

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.

yellow pages Bus Lines .
.
( ) VIA Rail
:
()Kamloops
( )Alberta
( )B.C.
( )Prince Rupert
( )Pacific Coast ( )Jasper
(.)Alberta
VIA Rail :
) 1 888 VIA-RAIL (1 888 842-7245
.
Seattle Washington .
Amtrak :
) 1 800 USA-RAIL (1 800 872-7245
.
( )ferries
( )Vancouver Vancouver Island
Victoria Nanaimo .

( )Sunshine Coast .
.
( )ferries
.
yellow pages ( )ferries
.
( )coastal ferries 1 888 BC FERRY
) (1 888 223-3779
www.bcferries.com : .
16
:1

MOSAIC CCM of Canada Office
4533 Kingsborough
Burnaby B.C. V5H 4V3
604 877-8676 :
mosaic@mosaicbc.com :
www.mosaicbc.com

S.U.C.C.E.S.S. Burnaby Service Centre
#200 5172 Kingsway
Burnaby, B.C. V5H 2E8
604 430-1899 :
settlement@success.bc.ca :
www.successbc.ca
Campbell River

Immigrant Welcome Centre of Campbell River
A114 740 Robron Road
Campbell River, B.C. V9W 6J7
250 830-0171 :
info@immigrantwelcome.ca :
www.immigrantwelcome.ca
Chilliwack

Chilliwack Community Services
9214 Mary Street
Chilliwack, B.C. V2P 4H6
604 393-3251:
ccsinfo@comserv.bc.ca :
www.comserv.bc.ca

:
Abbotsford

Abbotsford Community Services
2420 Montrose Street
Abbotsford B.C. V2S 3S9
604 859-7681 :
info@abbotsfordcommunityservices.com :
www.abbotsfordcommunityservices.com
Burnaby

Immigrant Services Society of British Columbia
#207 7355 Canada Way
Burnaby B.C. V3N 4Z6
604 395-8000 :
settlement@issbc.org :
www.issbc.org

MOSAIC Kingsway Office
5902 Kingsway
Burnaby, B.C. V5J 1H2
604 438-8214 :
www.mosaicbc.com
17

Courtenay
Coquitlam
/
Immigrant Welcome Centre of Courtenay
/ Comox Valley Association
C 1001 Lewis Avenue
Courtenay, B.C. V9N 5R4
250 338-6359 :
admin@immigrantwelcome.ca :
www.crmisa.ca

#240A 3020 Lincoln Avenue
Coquitlam, B.C. V3B 6B4
778 284-7026 :
www.issbc.org
Cranbrook

Community Connections Society of Southeast B.C.
#100 125 10th Avenue South
Cranbrook, B.C. V1C 2N1
250 426-2976 :
admin-cwrs@shaw.ca :
www.ccscranbrook.ca
Duncan

Cowichan Valley Intercultural
and Immigration Aid Society
#205 394 Duncan Street
Duncan, B.C. V9L 3W4
250 748-3112 :
www.cis-iwc.org
18

200 504 Cottonwood Avenue
Coquitlam, B.C. V3J 2R5
778 383-1438 :
settlementprograms@issbc.org :
www.issbc.org

S.U.C.C.E.S.S. Tri-Cities Service Centre
Suite 2058 Henderson Place
1163 Pinetree Way
Coquitlam, B.C. V3B 8A9
604 468-6000 :
www.successbc.ca
-
S.U.C.C.E.S.S. Burnaby-Coquitlam Service Centre
435B North Road
Coquitlam B.C. V3K 3V9
604 936-5900 :
www.successbc.ca
:1

Langley Community Services Society
#5339 207th Street
Langley B.C. V3A 2E6
604 534-7810 :
info@lcss.ca :
www.lcss.ca
Fort St. John

S.U.C.C.E.S.S Fort St. John Office
#209 10142 101 Avenue
Fort St. John, B.C. V1J 2B3
250 785-5323 :
onose.oboh@success.bc.ca :
www.successbc.ca
Maple Ridge

#320 22470 Dewdney Trunk Road
Maple Ridge, B.C. V2X 5Z6
778 284-7026 :
www.issbc.org
Mission

Mission Community Services Society
33179 2nd Avenue
Mission B.C. V2V 1J9
604 826-3634 :
www.missioncommunityservices.com
Nanaimo

Central Vancouver Island Multicultural Society
#101 319 Selby Street
Nanaimo, B.C. V9R 2R4
250 753-6911 :
admin@cvims.org :
www.cvims.org
Kamloops
-
Kamloops-Cariboo Regional
Immigrant Society
448 Tranquille Road
Kamloops, B.C. V2B 3H2
250 372-0855 :
1 866 672-0855 :
kis@immigrantservices.ca :
www.immigrantservices.ca
Kelowna

Kelowna Community Resources Society
#120 1735 Dolphin Avenue
Kelowna B.C. V1Y 8A6
250 763-8008 :
www.kcr.ca
Langley

#204 20621 Logan Avenue
Langley, B.C. V3A 7R3
604 510-5136 :
www.issbc.org
19

Penticton
New Westminster

South Okanagan Immigrant & Community Services
508 Main Street
Penticton B.C. V2A 5C7
250 492-6299 :
ed@soics.ca :
www.soics.ca

#200 620 Royal Avenue
New Westminster B.C. V3M 1J2
604 522-5908 :
www.issbc.org
Prince George

MOSAIC Fraserside Community Services Office
2nd floor 519 7th Street
New Westminster, B.C. V3M 6A7
155 604 522-3722 :
settlement@mosaicbc.com :
www.mosaicbc.com

Immigrant and Multicultural Services Society
of Prince George
1270 2nd Avenue
Prince George, V2L 3B3
250 562-2900 :
imss.pg@shawcable.com :
www.imss.ca
Richmond
CHIMO
CHIMO Crisis Services
#120 7000 Minoru Boulevard
Richmond B.C. V6Y 3Z5
604 279-7077 :
chimo@chimocrisis.com :
www.chimocrisis.com
-
CHIMO Crisis Services Park Village Centre
8151 Park Road
Richmond, B.C. V6Y 1S9
604 279-1175 :
www.chimocrisis.com
20
North Vancouver/North Shore

/

North Shore Multicultural Society
#207 123 East 15th Street
North Vancouver B.C. V7L 2P7
604 988-2931 :
office@nsms.ca :
www.nsms.ca
Oliver

South Okanagan Immigrant and Community Services
6239 Main Street
Oliver, B.C. V0H 1T0
250 498-4900 :
oliveroffice@soics.ca :
www.soics.ca
:1
Surrey
:
DIVERSEcity Community Resources Society
#1107 7330 137th Street
Surrey B.C. V3W 1A3
604 597-0205 :
info@dcrs.ca :
www.dcrs.ca

DIVERSEcity Community Resources Society
#306 10252 City Parkway
Surrey, B.C. V3T 4C2
604 587-5628 :
info@dcrs.ca :
www.dcrs.ca

Options Community Services Society
13520 78th Avenue
Surrey, B.C. V3W 8J6
604 572-4060 :
info@options.bc.ca :
www.options.bc.ca

Progressive Intercultural Community Services Society
#205 12725 80th Avenue
Surrey, B.C. V3W 3A6
604 596-7722 :
pics@pics.bc.ca :
www.pics.bc.ca

#110 5751 Cedarbridge Way
Richmond, B.C. V6X 2A8
1675 604 684-7498 :
www.issbc.org

Richmond Multicultural Community Society
604 279-7160 :
www.rmcs.bc.ca
-
S.U.C.C.E.S.S. Richmond Office
604 279-7180 :
www.successbc.ca
Squamish

Squamish Immigrant Settlement Services
38027 Cleveland Avenue
Squamish, B.C. V8B 0B8
604 567-2222 :
Squamish@nsms.ca :
www.nsms.ca
21

Kiwassa Neighbourhood House
2425 Oxford Street
Vancouver B.C. V5K 1M7
604 254-5401 :
info@kiwassa.ca :
www.kiwassa.bc.ca

Little Mountain Neighbourhood House
3981 Main Street
Vancouver B.C. V5V 3P3
604 879-7104 :
info@lmnhs.bc.ca :
www.lmnhs.bc.ca

MOSAIC Grant Street Office
1720 Grant Street
Vancouver B.C. V5L 2Y7
604 254-9626 :
www.mosaicbc.com
-
MOSAIC Jewish Family Service Agency
305 1985 West Broadway
Vancouver, B.C. V6J 4Y3
604 257-5151 :
www.mosaicbc.com
22

S.U.C.C.E.S.S. Surrey Office
#206 10090 152nd Street
Surrey B.C. V3R 8X8
604 588-6869 :
www.successbc.ca
Vancouver

Collingwood Neighbourhood House
5288 Joyce Street
Vancouver B.C. V5R 6C9
604 435-0323 :
info@cnh.bc.ca :
www.cnh.bc.ca

iss@issbc.org :
www.issbc.org
530 Drake Street
Vancouver B.C. V6B 2H3
604 684-7498 :
#501 333 Terminal Avenue
Vancouver B.C. V6A 2L7
604 684-2561 :
:1

S.U.C.C.E.S.S. Social Service Centre
28 West Pender Street
Vancouver, B.C. V6B 1R6
604 684-1628 :
www.successbc.ca
Mount Pleasant Neighbourhood House

800 East Broadway
Vancouver, B.C. V5T 1Y1
604 879-8208 :
info@mpnh.org :
www.mpnh.org

South Vancouver Neighbourhood House
6470 Victoria Drive
Vancouver B.C. V5P 3X7
604 324-6212 :
synh@southvan.org :
www.southvan.org

Multicultural Helping House Society
4802 Fraser Street
Vancouver B.C. V5V 4H4
604 879-3277 :
melindau@helpinghouse.org :
www.helpinghouse.ca
Vernon

Progressive Intercultural Community Services Society
#102 8157 Main Street
Vancouver B.C. V5X 3L2
778 371-8552 :
pics@pics.bc.ca :
www.pics.bc.ca

Vernon and District Immigrant Services Society
#100 3003 30th Street
Vernon B.C. V1T 9J5
250 542-4177 :
vdiss@shaw.ca :
www.vdiss.com

S.U.C.C.E.S.S. Granville Street Office
#300 8268 Granville Street
Vancouver B.C. V6P 4Z4
604 323-0901 :
www.successbc.ca
23

Victoria

Inter-Cultural Association of Greater Victoria
Main Office
930 Balmoral Road
Victoria B.C. V8T 1A8
250 388-4728 :
info@icavictoria.org :
www.icavictoria.org
:
www.welcomebc.ca/wbc/service_providers/programs/
settlement_agencies.page

:
Connection Centre for Francophone
Immigrants (CCFI) / Agence francophone
pour l'accueil des immigrants (AFAI)
) (
1551 West 7th Avenue
Vancouver B.C. V6J 1S1
604 630-0316 :
1 877 492-2780 :
info@vivreencb.ca :
www.vivreencb.ca
24
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( )Room and board .
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()B.C. Housing . (
) . B.C. Housing
.
.
BC Rental Assistance Program B.C. Housing
19 . " "
) Shelter Aid for Elderly Renters (SAFER B.C. Housing
.
" " BC Rental Assistance Program
( )SAFER B.C. Housing 604 433-2218 : .
1 800 257-7756 .
B.C. Housing www.bchousing.org/Options/Subsidized_Housing/ :
Apply .
" " B.C. Housing
. "" ) Housing cooperatives (co-ops
. .
co-ops Co-operative Housing Federation of B.C .
604 879-5112 : . 1 800 879-5111 .
co-ops ( ) Vancouver Island office
) (of Co-operative Housing Federation of B.C. 250 384-9444 : .
26
:2

.
.

.
.

.

.
.

.
( )Classifieds Rentals .

"
" B.C. Human Rights Coalition "
" (Tenant Resource
)and Advisory Centre .
"
" B.C. Human Rights Tribunal
" " Canadian Human
Rights Commission .
.
( )For Rent
( )Vacancy .

.

. blue pages
(Municipalities
)& Regional Districts
( )Housing .

RentBC www.rentbc.com :
.
27

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yellow pages
Telephone ServiceLocal .
yellow
pages Internet Access Providers
.
.

.

.

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.

.
( )Recycling
. blue
pages
()Municipalities & Regional Districts
Garbage Recycling.
" "
BC Recycling Hotline :
1 800 667-4321
www.rcbc.bc.ca ( .
12 ).

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( )Canada Post 1 866 607-6301

( )community mailbox.
29
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B.C. Hydro ( FortisBC ) . ( )yellow pages
Gas Companies Oils-Fuel and
Heating .
F
.
( ) .
. yellow pages Insurance Agents and
Brokers .
F
30
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( )
Residential Tenancy Branch .

. :
604 660-1020 250 387-1602 :
1 800 665-8779 : .

.
-

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.

.

.
.
24
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.

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. ( )eviction .

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.
.

.
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Sun Realty :
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2012 .
F
" " .
. .

( )Driver Licensing Centre
( )Canada Revenue Agency (cable
)TV .
. .
F
.
yellow pages
Movers .
( )van .
yellow pages Truck Renting and Leasing .
32
:2

www.realtor. :
ca .
( )real estate company
. yellow pages
Real Estate .

.

.

( )mortgage
.
.
.
.
33

.
yellow pages Insurance Agents and
Brokers .

.

:
www.rto.gov.bc.ca .
:
(Residential Tenancy
Act: A Guide for Landlords & Tenants in
)British Columbia ()Publications
.
.
www.tenants.bc.ca
( )Landlord Guide
.

B.C. Human Rights Coalition
)(
1202 510 West Hastings Street
Vancouver B.C. V6B 1L8
604 689-8474 :
1 877 689-8474 :
www.bchrcoalition.org
B.C. Human Rights Tribunal
)(
1170 605 Robson Street
604 775-2000 :
:
1 888 440-8844
:
BCHumanRightsTribunal@gov.bc.ca
www.bchrt.bc.ca
Canadian Human Rights Commission
)(
1 888 214-1090 :
www.chrc-ccdp.ca

B.C. Government
. www.WelcomeBC.ca
:
Tenant Resource & Advisory Centre
))( ( (TRAC)
Lower Mainland Tenants Rights
Information Line/ Tenant Hotline
" " /

604 255-0546 :
1 800 665-1185 :
www.tenants.bc.ca
Residential Tenancy Branch offices
)(
Vancouver and Lower Mainland
400 5021 Kingsway
Burnaby B.C. V5H 4A5
604 660-1020 :
Vancouver Island
101 3350 Douglas Street
Victoria, B.C. V8Z 3L1
250 387-1602 :
Interior and North
305 478 Bernard Avenue
Kelowna B.C. V1Y 6N7
:) (
1 800 665-8779
www.rto.gov.bc.ca
34
:3

(credit
)unions
(trust
.)companies

( )credit union (trust
)company .
.
. .

.
.
.

-
.

.

.
.
35

( )a term
.
( )

.
.

.
( )ID .

.

(BC Identification
)Card ( .
( )Driver Services Centre - 7
.
.
.
.
( )automated teller machines
( )ATMs .
.

.

.
.

.
()personal identification number
( )PIN
. .

.
.
Visa .
MasterCard .
.

.
. .

( )debit cards

.

.

.

.
.
36
:3

( )touch-tone .

.
.

.
.

.
.

.

( .)2
.

()
.
( )money order ( )draft
.
.

.
( )Foreign Exchange Brokers
( )yellow pages .
( )Money Order & Transfer
yellow pages .
37
(Credit Counselling
)Society
.
1 888 527-8999
www.nomoredebts.org .
( )blue pages
(Government
)of Canada "" ( )Bankruptcy
. :
www.osb-bsf.ic.gc.ca
.

.
.
(Credit and Debt
)Counselling .

.

.
.
.

( )
.
( )mortgage
.
( .
)2
()PST
% 7
.
www.gov.bc.ca/pst .

( )PST

( )PST .
:
_www.sbr.gov.bc.ca/individuals/Income
Taxes/Personal_Income_Tax/tax_credits/
salestax.htm
()GST

% 5
. :
www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/gnrl/
hw-eng.html
()GST

( )GST .
:
www.cra-arc.gc.ca/bnfts/gsthst/fq_qlfyngeng.html

30

.
.
.

.
-

.

.
.
.
15
.
30
.
.

.
.
"
" ( )Canada Revenue Agency
www.cra.gc.ca .

.

. yellow pages
Tax Consultants.

(Canada Child Tax
)Benefit
18 .

. 1 800 387-1193
. :
www.cra.gc.ca .
(immigrant settlement
)agency .
38
:3

.
( )
.
.

.

. %1
$200,000 %2 .

.

www.sbr.gov.bc.ca/business/
Property_Taxes/Property_Transfer_Tax/ptt.
htm .

" " Old Age
) Security Pension (OAS "
" )Guaranteed Income Supplement (GIS
"
" ( )Seniors Supplement
.
.
. :
1 866 866-8000 4
:
www.mhr.gov.bc.ca/PROGRAMS/other.
htm

. "
) Old Age Security Pension (OAS .
.
65 .
.

.
( )
" "Old Age
) Security Pension (OAS

" " Guaranteed
) Income Supplement (GIS
39
.
.
" " Canada Pension
Old Age Security Pension
1 800 277-9914 .
.

(Guaranteed
)Investment Certificates ( )GICs
( )Canada Savings Bonds
( )treasury bills
.
.
yellow pages (Financial Planning
)Consultants .

www.cba.ca/en/consumer-information
.
:4

( )
HeathLink BC

" " ( )Medical Services Plan " " ( )MSP .
/
.
" " ( )MSP .
" " ( )MSP
. " " ( )MSP .

" " ( )MSP .
" " ( )MSP .
. .
.
. . (yellow
)pages (Insurance CompaniesOther
)Than Life .
.
( )Health Insurance BC 604 683-7151 :
. 1 800 663-7100 .
www.health.gov.bc.ca/insurance : .
40
:4
" MSP

.
()BC Services Card
.
( )CareCard
.
.

.
" " ( )MSP .

( ) .
:
$66.50
$120.50
$133.00
Health
Insurance BC
" " ( )MSP .

(Citizenship and Immigration Canada
)CIC (Interim
)Federal Health Program - IFH .
( )CIC 1 888 242-2100 :
www.cic.gc.ca : .
" " ( )MSP

. " "
( )MSP
.
. yellow pages
(Insurance CompaniesOther
)Than Life .
: .
Health
" " ( )MSP
Insurance BC .

( )B.C. .
. .

.
"
" ()MSP .
12 ( )
.
Health Insurance BC
( )immigrant settlement agency .
41
( )
HealthLink BC
()HealthLink BC

.
.

.

8-1-1

8-1-1 .

.

.

8-1-1
. 24 7
.

.

8-1-1 .
5 9
.

8-1-1
.

9 5
.
8-1-1 .
130 .
www.HealthLinkBC.ca :
www.HealthLinkBC.ca .
5,000
5,000
.

.
" "
BC HealthGuide Handbook

.

.

:
www.HealthLinkBC.ca/servicesresources/
/bchealthGuidehandbook
" " HealthLink BC Files

" " ()HealthLink BC Files

.
:

.
HealthLink BC Files

:
( )
(GP General Practitioners Family
)Doctors )
(.)Specialists
.

.
42
:4

.
.
.

.

.
24 .
.

:
.
. .
. .
.
. yellow pages
. ( )Clinics .
.
(BC Services
)Card
.

yellow pages Physicians (BC Services
and Surgeons .
)Card .
" " ( )MSP
(College
.
)of Physicians and Surgeons :
www.cpsbc.ca
.

. ()BC Services Card
.
.

. MSP
.
43
9-1-1
.
. .
. "
" ( )MSP .
. .
.

" " ( )MSP
.

.
(Provincial
)Language Service 1 887 228-2557
.

Healthy Kids Program
" "
()B.C. Healthy Kids Program

19
.
"
" ( )MSP

.
:
www.hsd.gov.bc.ca/publicat/
bcea/HealthyKids.htm
.

. yellow pages
( )Dentists .
( )BC Dental Association
www.bcdental.org/Find_a_Dentist : .
.
" " ( )MSP .
" "
.
" " ( )MSP .
19
" " ()Healthy Kids Program
.
" " ( )MSP .
.
44
:4
.
. " " (over-
- )the-counter drugs .
.
.

.

.

.
( )CareCard .

PharmaCare :
Fair PharmaCare
( )CareCard
( )PharmaCare

. . .

. .
" "
.
( )MSP.
1-1-8 Health Link BC
(Fair
)PharmaCare .
.

Health Insurance BC
. " 604 683-7151 .
" ( )MSP .
1 800 663-7100
Health Insurance BC :
www.health.gov.bc.ca/pharmacare yellow .
pages ( )Clinics .

.
.
45

( )Optometrists yellow
pages .

" " ( )MSP :
18 .
65
MSP : $46.17
.
$46.17 .
.
" " ( )MSP
.

.

.

.
.
.

.

.
(B.C. Coalition of People with
)Disabilities 1 800 663-1278
www.bccpd.bc.ca : .

/
.

.
.
(mental
)health centres .

.
( )mental health centres
" " (Mental Health
)Information Line :
604 669-7600 .
1 800 661-2121 .
46
:5

. . 5
12 13 17 18 .
.

5 (StrongStart BC ) .
.
www.bced.gov.bc.ca/early_learning/strongstartbc .
(Ready, Set, Learn ) 3 .
.
.
www.bced.gov.bc.ca/early_learning/rsl .

5 16 . .
( ) .
.
47

.

.
( 6
)7 .
()kindergarten
.
.
.
www.bced.
gov.bc.ca/early_learning/fdk .
.

.
( )ESL .
( )preschool
.

( )ESL
( )immigrant settlement agency
( ).

.
.

.

6 8 .
8 12 9 12.
18
.
.

() (Settlement Workers
)in Schools ( )SWIS
.

.
()SWIS .

"
" ( English as Second Language (ESL

( )board of education (
) . yellow pages
( )Schools
.
( )school district office
:
www.bced.gov.bc.ca/apps/imcl/imclWeb/Home.do
48
:5

.
.
.

. .

.
.

.

.
.
) ( )French immersion
(

.

.
.
()

.

.

.
.

. "
" ()B.C. Heritage Language Association
604 298-4526 :
www.bchla.net : .

.

.
.
" " (Federation
)of Independent School Associations
604 684-6023 : 604 684-7846

www.fisabc.ca : .

.
.

.
49

.

.
yellow pages
(SchoolsAcademicElementary and
)Secondary .
( )B.C. Ministry of Education
:
www.bced.gov.bc.ca/independentschools
:
( )

.

.
.
/
( )Distributed Learning
(.)home schooling

( ) / .

www.learnnowbc.ca/
schools .

.

.

.
www.bced.gov.bc.ca/
home_school .

12
.

.
.

.

.

.

.

.

yellow pages
SchoolsAcademicColleges :
and Universities .
yellow pages .
:
www.aved.gov.bc.ca/institutions .

www.aved.gov.bc.ca/informedstudent/ :
welcome.htm (Being an
)Informed Student .

.

.

.

.
12
.
(financial
)aid office
.
www.aved.gov.bc.ca/studentaidbc :
.
50
:5

(Registered Education Savings
)Plan ( )RESP .
. ()RESP

. ( )RESP "
" ()Social Insurance Number
) (SIN .

(Canada Education Savings
)Grant .
RESP .
www.CanLearn.ca
1 888 276-3624 .

( )
.

.

.

.

.

(Private Career
)Training Institutions Agency
( )PCTIA .
604 569-0033 :
1 800 661-7441 : .
( )PCTIA www.pctia.bc.ca .
51
yellow pages
( )Schools .

()ESL

.
(English
)Language Services for Adults - ELSA

( )ESL
.
(English
)Language Services for Adults ( )ELSA
. ( )ELSA (child
)care ( .
( )child care 6 ).

www.WelcomeBC.ca/
LearnEnglish .
( )ELSA
() .
:

()Western ESL Services
604 876-5756 : .

(Surrey
)Language Assessment Centre :
604 507-4150 .

( .
1 ).

ESL (ESL Settlement
)Assistance Program - ESL SAP

.
ESL SAP
www.WelcomeBC.ca/LearnEnglish
.

.

.
( Adult Basic
) Education Student Assistance Program
www.aved.gov.bc.ca/ :
studentaidbc/explore/grants-scholarships/
adult-basic-education

.

.

.
yellow pages ()Language Schools
( )ESL .
.
( )ESL www.elsanet.org/ :
esldirectory/index.php .

.

.
.
.

.
12
.
.

:
www.aved.gov.bc.ca/abe/abesap.htm
.
www.aved.gov.bc.ca/institutions :
.
. :
www.bced.gov.bc.ca/apps/imcl/imclWeb/Home.do
.
52
:5
Delta School District 37
604 946-4101 :
Langley School District 35
604 534-7891 :
Maple Ridge-Pitt Meadows
School District 42
604 463-4200 :
Mission School District 75
3321 604 826-6286 :
Nanaimo-Ladysmith School District 68
250 754-5521 :
New Westminster School District 40
604 517-6227 :
North Vancouver School District 44

604 988-2931 :
( )

.

.
Thompson Rivers University(
1 800 663-9711 :) Open Learning
:
. www.openlearning.tru.ca/distance

www.bccampus.ca :
.

Settlement( ()
)SWIS( ) Workers in Schools
.
Okanagan-Similkameen School District 53

250 498-4900 :
Abbotsford School District 34

1839 604 504-4616 :
Peace River North School District 60

250 262-6096 :
Burnaby School District 41

604 664-8441 :
Prince George School District 57

250 561-6800 :
Central Okanagan School District 23

250 860-9729 :
Richmond School District 38

604 668-6596 :
Chilliwack School District 33

604 393-3251 :
Surrey School District 36

604 543-3060 :
Conseil scolaire francophone

School District 93
604 214-2600 :
Vancouver School District 39

604 713-5000 :
Coquitlam School District 43

604 939-9201 :
53

Royal Roads University
2005 Sooke Road
Victoria B.C. V9B 5Y2
250 391-2511 :
www.royalroads.ca
Simon Fraser University
8888 University Drive
Burnaby B.C. V5A 1S6
778 782-3111 :
www.sfu.ca
Thompson Rivers University
Main Campus
900 McGill Road
Kamloops, B.C. V2C 0C8
250 828-5000 :
www.tru.ca
University of British Columbia
2329 West Mall
Vancouver, B.C. V6T 1Z4
604 822-2211 :
www.ubc.ca
University of the Fraser Valley
33844 King Road
Abbotsford B.C. V2S 7M8
604 504-7441 :
www.ufv.ca
Abbotsford
Hope Chilliwack Agassiz
. Mission

54
Victoria School District 61

250 475-4189 :
West Vancouver School District 45
604 981-1000 :
:
www.WelcomeBC.ca

:

Capilano University
2055 Purcell Way
North Vancouver B.C. V7J 3H5
604 986-1911 :
www.capilanou.ca
Sechelt ) (
. Squamish ) (
Emily Carr University of Art and Design
1399 Johnston Street Granville Island
Vancouver B.C. V6H 3R9
604 844-3800 :
1 800 832 7788 :
www.ecuad.ca
Kwantlen Polytechnic University
12666 72nd Avenue
Surrey B.C. V3W 2M8
604 599-2100 :
www.kwantlen.bc.ca
Richmond
. Langley
:5
College of New Caledonia
3330 22nd Avenue
Prince George B.C.V2N 1P8
250 562-2131 :
1 800 371-8111 :
www.cnc.bc.ca
Burns Lake
Fraser Fort St. James
Quesnel Mackenzie Lake
. Vanderhoof Valemount
College of the Rockies
Box 8500
2700 College Way
Cranbrook B.C. V1C 5L7
250 489-2751 :
1 877 489-2687 :
www.cotr.bc.ca
Creston
Kimberley Invermere
Fernie
.
Douglas College
700 Royal Avenue
New Westminster, B.C. V3M 2Z4
604 527-5400 :
www.douglas.bc.ca
Coquitlam
. Maple Ridge
University of Northern British Columbia

3333 University Way
Prince George B.C. V2N 4Z9
250 960-5555 :
1 888 419-5588 :
www.unbc.ca
University of Victoria
Box 1700
Victoria B.C. V8W 2Y2
250 721-7211 :
www.uvic.ca
Vancouver Island University
900 5th Street
Nanaimo B.C. V9R 5S5
250 753-3245 :
www.viu.ca
Cowichan
Powell River

Parksville
.

Camosun College
3100 Foul Bay Road
Victoria B.C. V8P 5J2
250 370-3000 :
www.camosun.bc.ca
Langara College
100 West 49th Avenue
Vancouver B.C. V5Y 2Z6
604 323-5511 :
www.langara.bc.ca
55

Selkirk College
Box 1200
301 Frank Beinder Way
Castlegar B.C. V1N 3J1
250 365-7292 :
1 888 953-1133 :
www.selkirk.bc.ca
Grand Forks

Nelson Nakusp Kaslo
. Trail
North Island College

2300 Ryan Road
Courtenay B.C. V9N 8N6
250 334-5000 :
www.nic.bc.ca
Campbell River
Port Hardy Port Alberni
Bella Coola
Gold River Cortes Island
. Ucluelet
Vancouver Community College

1155 East Broadway
Vancouver B.C. V5T 4V5
604 871-7000 :
www.vcc.ca
Northern Lights College

11401 8th Street
Dawson Creek B.C. V1G 4G2
250 782-5251 :
www.nlc.bc.ca
Chetwynd Atlin
Fort Nelson Dease Lake
Hudsons Fort St. John
. Tumbler Ridge Hope
British Columbia Institute of Technology

3700 Willingdon Avenue
Burnaby B.C. V5G 3H2
604 434-5734 :
1 800 434-1610 :
www.bcit.ca
Justice Institute of British Columbia
715 McBride Boulevard
New Westminster B.C. V3L 5T4
604 525-5422 :
www.jibc.ca
Nicola Valley Institute of Technology
4155 Belshaw Street
Merritt B.C. V1K 1R1
250 378-3300 :
www.nvit.bc.ca
56
Northwest Community College

5331 McConnell Avenue
Terrace B.C. V8G 4X2
250 635-6511 :
www.nwcc.bc.ca
Hazelton
Prince Kitimat Houston
Queen Charlotte Rupert
Nass Valley Masset
City
. Stewart Smithers
Okanagan College
1000 KLO Road
Kelowna B.C. V1Y 4X8
250 762-5445 :
www.okanagan.bc.ca/site15.aspx
Penticton Kelowna

. Vernon Salmon Arm
:6

()Food banks
(Crisis
)centres

()Emergency shelter

()Abuse and violence

()Transgendered

()Child care
( )
. "
" ( )BC Employment and Assistance ( )BCEA .
"" ( )welfare " " .
. (
) .
( )BC Employment and Assistance Centre 1 866 866-0800 .
www.eia.gov.bc.ca/bcea.htm :
( )ServiceBC .
www.servicebc.gov.bc.ca :
604 660 2421 :
250 387 6121 :
1 800 663 7867 :
( )immigrant settlement agency .

.
( ) .
57

.
()
.
.
" " ( )crisis centre

www.crisiscentre.bc.ca ..
"
" (B.C. Ministry
)of :
Social
Development
1 877 815-2363 :
www.eia.gov.bc.ca/factsheets/2005/
Sponsorship_Default.htm .
(
)shelter .
" "
.
.
" " ( )B.C. Housing

"
" ()Emergency Shelter Program
.
4:30 "
" ( )After Hours information line
. 604 660-3194 :
. 1 866 660- :
3194 :
www.bchousing.org .

. .

.
( )grey pages yellow
pages ( )Food Banks.
.
.

.
:
www.foodbanksbritishcolumbia.ca.

. .
.

.
.
.

.
.

.
.
" "
(Immigrant Services Society of British
)Columbia .
604 684-7498
604-395-8000 . :
www.issbc.org .
" " (Vancouver
)Association for Survivors of Torture
( )VAST 604 299-3539 :
www.vast-vancouver.ca :
" " (DIVERSEcity
)Community Resources Society
58
:6
.:
604 597-0205 www.dcrs.ca :

.
()

.
.

.
.
.
.
.

.
" " ()VictimLink
1 800 563-0808 : .

.
.

. " "
" "
(Vancouver Rape Relief and Womens
)Shelter 604 872-8212 : .
www.rapereliefshelter. :
bc.ca . " "
( )Rape Crisis Centre "
" (Women Against Violence Against
)Women ( )WAVAW
. 24 .
59
604 255-6344 :
. 1 877 392-7583
. (:)WAVAW
www.wavaw.ca

.
.

. .

.
.

.
.

.
.
.

.
.
(Citizenship
)and Immigration Canada, CIC
.

( )VictimLink BC
1 800 563-0808 :
www.victimlinkbc.ca .

.

. 110

.
( )Transition House
( )Safe Home .
( ) .
24
.
30 .

. (Safe
)Home .
grey pages
( )Transition House
_www.bchousing.org/programs/transition
housing .
9-1-1
.

.
.
12 .
.
"
" ( )Helpline for Children
.
310-1234 : . 24
.
.

.
.

.

65 .

.
.

( )VictimLink BC

(BC Centre for Elder Advocacy and Support,
)BCCEAS . :
604 437-1940 :
1 866 437-1940 . :
www.bcceas.ca .

.
) (
. .

.
(BC Society for
)the Prevention of Cruelty to Animals
( )BCSPCA .
1 855 622-7722 .
www.spca.bc.ca :

"
" (Alcohol and Drug Information
)and Referral Service
604 660-9382 :
1 800 663-1441 .
. 24 .
" "
( )Problem Gambling Help Line
1 888 795-6111 .
.
blue pages (Government of
)British Columbia " "
( )Addiction Services .

60
:6
.
.
" " (Boys and
" )Girls Clubs " .
"
" (Alcohol and Drug
)Information and Referral Service "
" ( )Alcoholics Anonymous grey pages
.
1 800 465-4911 .
:
(Helping
)Seniors Live Well: BC Seniors Guide
.
www.seniorsbc.ca/guide :
.
(Legal
)Services Society of B.C.
(Benefits and
)Services for Seniors
.
www.lss.bc.ca :.

.
( )STDs
.
. (Government
)of British Columbia blue pages
" " ( )Health Authorities .

.

.

.
( )B.C. Housing
.
2
" " ).
"
" (Health and
)Seniors Information Line :
61

. "
" ( )Big Sisters and Big Brothers

.
" . " (Boys and
)Girls Clubs
. (after
)school programs

.
( )Kids Help Phone
1 800 668-6868 : 24
.
.

( ) .
(Helpline
)for Children 310-1234
( ).
(The Youth Against
)Violence Line 1 800 680-4264 :
24 .

.
.
()gangs
.
130 .

.
Qmunity
( )BCs Queer Resource Centre :
604 684-5307 " " ()helpline
604 684-6869 :
.
1 800 566-1170 .
www.qmunity.ca .

.
19
. 12
.
( )community centre
( )neighbourhood house
. .

. blue pages
()Government of British Columbia
(Children and Family Development
)Ministry of .

18
" " (Canada Child
)Tax Benefit .
.
.
" "
( )B.C. Benefits Family Bonus
. :
1 800 387-1193 :
www.servicecanada.gc.ca .

.
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www.servicebc.gov.bc.ca :

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.

.
80
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604 689-8474 :
1 877 689-8474 :

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.
1 888 440-8844 :
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.

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Vancouver B.C. V5R 4H1
604 430-1421 :
. 5 .
www.bcfed.com

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250 4600 Jacombs Road
Richmond, B.C. V6V 3B1
604 660-4946 :

1 800 663-3316
www.labour.gov.bc.ca/esb
Terrace
108 3220 Eby Street
Terrace, B.C. V8G 5K8
250 638-6525 :

250 612-4100 :
Victoria
Victoria, B.C. V8W 2B7
250 952-0469 :

Victoria, B.C. V8W 2B7
250 387-3300 :

PO Box 9570 Stn Prov Govt
Victoria B.C. V8W 9K1
Dawson Creek
1201 103rd Avenue
Dawson Creek B.C. V1G 4J2
250 784-2390 :
Kelowna
102 1690 Powick Road
Kelowna B.C. V1X 7G5
250 861-7404 :
Langley
A207 20159 88 Avenue
Langley, B.C. V1M 0A4
604 513-4635 :
Nanaimo
2nd Floor 6475 Metral Drive
Nanaimo B.C. V9T 2L9
250 390-6186 :
Nelson
1st Floor, 333 Victoria Street
Nelson, BC V1L 4K3
250 354-6550 :
Prince George
102-1577 7th Avenue
Prince George B.C. V2L 3P5
250 565-6120 :
82
:9

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24 .

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)Complaint Commissioner .
250 356-7458 :
1 877 999-8707 :
www.opcc.bc.ca : .
86
:9
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( )CPC .
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( )CPC 1 800 665-6878 :
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.
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www.cpc-cpp.gc.ca .

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.
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250 387-6121 : :
604 660-2421 :
1 800 663-7867 .

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www.familylaw.lss.bc.ca :
.

.
.
:
.
( .
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.
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. ( )grey pages
( )Legal AidLegal Services Society
. 604 601-6000 :
1 866 577-2525
.

" " (Pro Bono
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. 604 893-8932
:
www.probononet.bc.ca .
Access Justice
(Western Canada Society To
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.
604 878-7400 .
1 877 762-6664 .
www.accessjustice.ca .
" " (Lawyer Referral

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$25 (
) .
(Canadian Bar
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604 687-3221
1 800 663-1919 .
( )yellow pages (Lawyers
)Referral and Regulation .
88
:9

" "

()UBC Law Students Legal Advice Program

.
.:
.604 822-5791
" " ()Dial-a-Law
(Dial-
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.
604-687-4680
1 800 565-5297 .

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www.mosaicbc.com/multilingual-
legal-publications .

(Justice Education
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604 660-9870 .
www.justiceeducation.ca
.

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www.publiclegaled.
bc.ca .
" "
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604 331-5400
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www.publiclegaled.bc.ca .

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. www.legalglossary.ca :
.
89


604 689-8474 :
1 877 689-8474 :

:
604 775-2000 :
1 888 440-8844 :
www.bchrt.gov.bc.ca

1 888 214-1090
www.chrc-ccdp.ca
90
:10
:

(Citizenship
and Immigration
)Canada
(
)

: . .
:
.
( )blue pages ( )Government of Canada
.
1 800 622-6232 :
( )Government of Canada .
.
www.canada.gc.ca :.
:
10 "" ( )territories . ""
. .
blue pages (Government
)of British Columbia .
91

"
" ( )Enquiry B.C. .
604 660-2421
250 387-6121
1 800 663-7867
.

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www.gov.bc.ca : .
" "
( )income assistance
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( )Service BC 1 800 663-7867
:

27
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( 250 952-2681 )
www.vs.gov.bc.ca : .

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( ) .
blue pages
( )Municipalities & Regional Districts
.
(
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" 9 ).
92
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CIC .
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" "
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www.cic. :
gc.ca/english/information/pr-card/index.asp
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Citizenship and Immigration Canada
) (CIC . " "

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( )

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" " ( )CIC

1 888 242-2100 .

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" " www.cic.gc.ca.

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1 888 242-2100 :
www.cic.gc.ca/english/immigrate/sponsor/
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become-eligibility.asp .
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94
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www.cic.gc.ca : .
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www.cic.gc.ca
CIC .

" "
( ) .

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: (Discover
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www.cic.gc.ca/english/
citizenship/cit-test.asp .
55
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(Canadian Charter of
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http://laws-lois.justice.gc.ca/eng/charter .
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9 .
.
" " .
96
:11

"
)Tourism :
" (B.C.
1 800 435-5622 :
www.hellobc.com .

. " " (Tourism
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www.tourismvancouver.com .

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( )community centres
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.

. " "
" "
. ( )Assembly of BC Arts Councils
1 888 315-2288 :
. www.assemblybcartscouncils.ca .

yellow pages
( )arts councils (" municipal " (Arts and Cultural
)park boards .
)Organizations .
97

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.
.

.
( )Volunteer Services
. 604 873-5877
Volunteer BC
www.volunteerbc.bc.ca .
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" " ()recreation commission
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( )blue pages
.
( )Parks
( )Recreation or Leisure .
65 .

. 55
.
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1 800 465-4911 .
"
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98
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www.bcethnicmedia.ca :
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.
.

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.
.
.
grey pages
.
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. yellow pages
( )Libraries .
blue pages
. " " ( )Libraries
.
:
www.bcpl.gov.bc.ca/public/contacts.php
.
www.bclibrary.ca/home/bc- :
libraries .
99

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.
yellow pages ( )Clubs .

.
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.
www.fishing.gov.bc.ca :
(Service
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" " (parks and recreation
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(municipalities & Regional
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( )Parks .

900
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blue
pages (Government of British
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(EnvironmentMinistry of Parks
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:
www.env.gov.bc.ca/bcparks .
(national
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www.discovercamping.ca .

. 877 737-3783
1 www.pccamping.ca
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.
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yellow pages
(Camping Grounds and Recreational
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100
:12

.
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.
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( )blue pages (Municipalities
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"" .
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(recycling
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www.rcbc.bc.ca
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( )recycling hotline .

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" ( )energy utility companies
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103

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www.waterbucket.ca :

.
105
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)Star .

.
http://oee.nrcan.gc.ca/energystar :
.

Natural Resources Canada

)(Government of Canada
1 800 387-2000 :
www.oee.nrcan.gc.ca
www.ecoaction.gc.ca
)LiveSmartBC (Government of B.C.
www.livesmartbc.ca
www.env.gov.bc.ca/OurEnvironment

.
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.

.

.
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.
BC Hydro
" "
604 224-9376 :
:
1 800 224-9376
www.bchydro.com
FortisBC
" "
1 866 436-7847 :
www.fortisbc.com
BC Ministry of Environment

www.env.gov.bc.ca/cas
BC Sustainable Energy Association

www.bcsea.org
106
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.
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.

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.
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107

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.
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.
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" " (West
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108
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.
:
www.WelcomeBC.ca

" " ( )Service BC :
1 800 663-7867
:
:
www.bcstats.gov.bc.ca
:
www.hellobc.com
109

. . " " ( )E-S-L "
" ( )English as a second language . :
) - ( B.C. British Columbia
) - ( BCEA British Columbia Employment and Assistance
) - ( BCSPCA BC Society for the Prevention of Cruelty to Animals
) ( CPP Canada Pension Plan
) ( CIC Citizenship and Immigration Canada
) ( CPR Canadian Pacific Railway
) ( EI Employment Insurance
) ( ESL English as a Second Language
) ( GAR Government Assisted Refugee
) ( GIC Guaranteed Investment Certificate
) ( GIS Guaranteed Income Supplement
( ) HST Harmonized Sales Tax
) ( ICBC Insurance Corporation of British Columbia
) ( ID Identification
)" " ( MSP Medical Services Plan
) ( RCMP Royal Canadian Mounted Police
) ( RESP Registered Educational Savings Plan
) ( RRSP Registered Retirement Savings Plan
) ( TV Television
) / ( WCB Workers Compensation Board/WorkSafeBC
) ( YMCA Young Mens Christian Association
) ( YWCA Young Womens Christian Association
. : ( )CANN "
" ( )Community Airport Newcomers Network "" .
:
( ABESAP Adult Basic Education Student Assistance Program

)
) ( CANN Community Airport Newcomers Network
) ( ELSA English Language Services for Adults
) - ( ICES International Credential Evaluation Service
) ( PIN Personal Identification Number
) ( SAFER Shelter Aid for Elderly Renters
) ( SIN Social Insurance Number

110
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( ) 50
114
62 BC211
5 Community Airport Newcomers Network
45 Fair PharmaCare
46 Optometrists
45 PharmaCare
51 Registered Education Savings Plan
71 Service BC
1.
How did you find out about the B.C. Newcomers Guide?
FF Family
FF Friend
FF Internet
FF Immigrant settlement agency
FF Employer
FF Other (please specify)
__________________________________________________________
2.
What information in this guide did you find helpful? (for example,
education, health care, legal system)
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
3.
What do you think we could do to improve this guide?

__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
4.
Did you read the guide:
FF In print
FF On the Internet
FF Both
116
5.
If you read the guide both in print and on the Internet, which way was
more useful?
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
6.
Do you have any suggestions for other information you would like to
see included?
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
Thank you for your feedback!
Please send your questionnaire to:

Mail:
B.C. Newcomers Guide Feedback
800 360 West Georgia St.
Vancouver, B.C. V6B 6B2
Email: WelcomeBC@gov.bc.ca
Fax: 604 660-4092
Please include B.C. Newcomers Guide
Feedback in the subject line.
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2012

Honourable Christy Clark

Chapter 6: Help for Individuals and Families

( ) ) British Columbia (B.C. .

250 236 + 778

. ()Pacific Coach Lines

Fort St. John

North Vancouver/North Shore

Mount Pleasant Neighbourhood House

" " ( )MSP .

" " ( )MSP

" " HealthLink BC Files

Okanagan-Similkameen School District 53

Abbotsford School District 34

Peace River North School District 60

Burnaby School District 41

Prince George School District 57

Central Okanagan School District 23

Richmond School District 38

Chilliwack School District 33

Surrey School District 36

Conseil scolaire francophone

Vancouver School District 39

Coquitlam School District 43

Victoria School District 61

University of Northern British Columbia

North Island College

Vancouver Community College

Northern Lights College

British Columbia Institute of Technology

Northwest Community College

" " ( )B.C. Housing

" " ()block heater

)Employment Insurance (EI

B.C. Human Rights Coalition

B.C. Human Rights Tribunal

()Supreme Court of Canada

" " (Lawyer Referral

" " ( )CIC

)Provincial Parks Only .

"" ( )Kelowna ()interior

) ( SIN Social Insurance Number

What do you think we could do to improve this guide?

Did you read the guide:

Please send your questionnaire to:

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