Te frst and last point of contact your patients have in your ofce is at the

front desk. Managing the duties in this role can be a challenging balancing
act. Strategies for Success will help doctors AND front ofce team members
handle a variety of unique situations with skill and confdence.
Increase productivity and decrease stress by learning to:
Schedule an ideal work day and the importance of hygiene in creating work fow.
Signifcantly increase over-the-counter collections and decrease unpaid accounts.
Understand the platinum rule to enhance patient and team communication.
Improve confict-resolution skills for improved communication with team
members and patients.
Ive atended a lot of courses. I really appreciate the
informaton and the presentaton perfect!
- BETH DORRIS, WILLIAM CARTER, JR., DDS
FRONT OFFICE
STRATEGIES FOR SUCCESS
LEARN POWERFUL PRACTICAL SKILLS TO MASTER FRONT OFFICE RESPONSIBILITIES
Practce Leaderships professional consultants will guide you through
systems that create lastng practce success. This conference is
sponsored by Burkhart, the regions premier dental resource company.
I would recommend any dentst who chooses to build a
thriving practce to atend this course. - ALY SERGIE, DDS
Rock solid informaton great
back-to-basics for experienced sta
and very helpful for newer sta.
- DEBBIE MARTIN, PRECISION DENTAL
www.practiceleadership.com
Summit Dental Study Group is an
ADA Cerp Recognized Provider
R 08/10
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality
providers of continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor
does it imply acceptance of credit hours by boards of dentistry. Credits for courses offered by ADACERP nationally
recognized providers are accepted by the AGD towards that organization's fellowship and mastery awards.
Ideal for Doctor to atend with sta for a
team-centered approach!