Introduction:

Banking Industry is one of the most promising industries of our country. The importance
of the sector revealed through its contribution in the economic growth of the country.
This sector accelerates economic growth through mobilizing funds from surplus unit to
the deficit unit. Banking Industry is moving towards rapid changes due to technological
innovation and diversified needs of its customers.
Banks deal with the most important factor of the economy i.e. Money. It flow funds from
surplus unit to deficit unit and through this it facilitated the efficient allocation of the
resources as well as accelerated economic growth. This sector is moving towards new
dimension as it is changing fast due to competition, deregulation, financial, reforms.
As the pace of globalization competition in banking sector is increasing very fast. Banks
are becoming more customers oriented and offer igh tech customized products to its
target market to hold the market .!ur central bank always keep monitoring banks
performances. Individual banks also need to assess their own performance to satisfy the
parties those are related to its growth.
o "or #hareholders.
o "or depositor.
o "or Bangladesh Bank.
o "or its own Assessment to view the future growth and profit tried.
$
1.1 Rationale for Selecting the Report:
Internship program offers an opportunity to know the environment of a particular
organization. Through this program, I will be able to develop and refine my theoretical
knowledge gained during my stay in the university. This program will provide an e%citing
opportunity to e%perience and learning, cultural behavior of employee and management,
elegance of an organization, which will bridge the gap between theoretical and real
practical e%perience. A perfect consideration between theory and practice is important in
the conte%t of modern business world. Therefore the American International &niversity'
Bangladesh arranges internship program as a partial completion of BBA program.
Internship program brings students closer to the business theory and practical and thereby
help them to substantiate their knowledge so that they can prepare themselves to start a
fruitful career. (urrently I)m doing my internship in Agrani Bank in the "oreign
*%change (orporate Branch, Moti+il. As it is the (orporate Branch of Agrani Bank most
of its activities are totally different from the ,eneral Banks.
1.2 Background Bank of Agrani Ltd:
Agrani Bank a nationalized commercial bank -.(B/ of Bangladesh established on 01
March $230 under the Bangladesh Banks -.ationalization/ !rder $230 by taking over
two abandoned 4akistani banks ' abib Bank and (ommerce Bank. 5ith its head office
in 6haka, the bank started its operational activities with an authorized capital of Tk .78
million and paid up capital of Tk $8 million. The paid up capital has increased to Tk 78
million in 6ecember $237. In $222'0888, the bank)s authorized and paid up capital were
Tk. 9 billion and 0.: billion respectively. Agrani Bank ;imited -the Bank/ has been
incorporated as a 4ublic ;imited (ompany on May $3, 0883 vides (ertificate of
Incorporation .o. * 11999-<798/=83. The Bank has taken over the business of Agrani
Bank -emerged as a .ationalized (ommercial Bank in $230, pursuant to Bangladesh
Bank -.ationalization/ order no. $230 -4.!. .!.'01 of $230/ on a going concern basis
through a >endor Agreement signed between the Ministry of "inance of the 4eople)s
?epublic of Bangladesh on behalf of Agrani Bank and the Board of 6irectors on behalf
0
of Agrani Bank ;imited on .ovember $:, 0883 with a retrospective effect from @uly 8$,
0883. The Bank)s current shareholdings comprise ,overnment of the 4eople)s ?epublic
of Bangladesh and other $8 -Ten/ shareholders nominated by the ,overnment. The Bank
has 913 branches as on 6ecember 7$, 0889 -with no overseas branch/. The Bank,
however, has two wholly'owned subsidiary (ompanies named Agrani *%change ouse
-4vt./ ;td. in #ingapore and Agrani ?emittance ouse #6., B6 in Malaysia.
Agrani Bank ;imited is governed by a Board of 6irectors consisting of $7-thirteen/
members headed by a chairperson. The Bank is headed by the Managing 6irector A
(hief *%ecutive !fficerB Managing 6irector is assisted by 6eputy Managing 6irectors
and ,eneral Managers. The bank has 3 (ircle offices, 78 6ivisions in head office, :0
zonal offices and 913 branches including $8 corporate and <8 A6- authorized dealer/
branches. The corporate and A6 branches are authorized to deal in "oreign e%change
business. At the start of its operation in $230, Agrani Bank had 0<1 branches, of which
73 were temporarily closed. It had a total deposit of Tk :9$ million, advances of Tk
117.<8 million and borrowing of Tk 02<.98 million. Initially, it did not have any liCuid
asset to run its operations smoothly and to undertake development activities. Investment
amounting to Tk $$8 million was in unapproved securities.
Agrani Bank monitors its operations through a performance budget. It has a marketing
intelligence unit. It conducts a program of human resources development through training
and motivation and has adopted some important policy measures, including introduction
of ;ending ?isk Analysis, suggested by the "inancial #ector ?eform 4rogram. The
business policies of the bank in $228s included fulfilling capital adeCuacy reCuirements,
mobilizing large amount of deposits, and making investment of assets in more profitable
ways. The bank has diverted its activity toward off'balance sheet items during the last
decade as a part of its strategy to increase its area of operation and non'interest based
income. The management of the bank is vested in a 3'member board of directors
appointed by the government. The managing director is the chief e%ecutive and he is
assisted by deputy managing director, si% general managers and other senior e%ecutives.
The general managers are in charge of the bankDs branches in si% administrative divisions
of the country namely dhaka, chittagong, ra+shahi, khulna, sylhet and barisal. The bank
has 00 departments at its head office, including a training institute at 6haka. Total
7
number of employees of the bank was $7012 on 78 @une 0888. &p to 7$ 6ecember 0888,
the Bank had 287 branches, of which :91 were in rural areas and 79 were authorized to
deal in foreign e%change transactions.
Vision of the Organization:
To reach the top level by computing with all of our competitors by satisfying customers
form our product Cuality and service.
ission of the Organization:
To help the government when money is needed. To be providing the most Cuality
product. Always maintains delivery schedule according to buyer)s reCuirement.
To maintain business ethics.
To maintain Cuality reCuirement of the buyer choice.
The accounting policy comprises principles and basic assumptions, concepts,
rules, practices, and procedures adopted by the Management for reporting the
activities of the Bank and financial statements preparation and presentation.
The purpose of accounting policy is to provide the necessary organizational and
methodological directions in carrying the accounting activity of the Bank.
!he Bank"s #rincipal O$%ecti&es:
$. To mobilize national savings
0. To finance industries, micro'enterprises, trades, commerce, agriculture and
other productive undertakings
7. To provide any other banking services as reCuired for socio'economic
development of the country
<
1.' O$%ecti&e to stud(:
Broad O$%ecti&e
To know the details of "oreign *%change "unctions in Agrani Bank ;td. The functions of
"oreign *%change conducted by Agrani Bank in all over the world.
Specific O$%ecti&es
To apply theoretical knowledge with practical situation.
To understand the real management situation and to gather practical knowledge.
To be familiar with banking environment, clients, working hours, values,
conditions and other things related to bank.
To evaluate the performance of sanction, disbursement and recovery of "oreign
Trade of AB;.
To determine the factors that influences the choice of a bank by the customers.
To identify the problems faced by the customers and the bankers.
To understand the "oreign *%change !peration of AB;.
To e%amine the profitability and productivity of the Bank.
To acCuire knowledge about the everyday banking operation of AB;.
:
2 Acti&ities )ndertaken:
I learned many things during my internship in Agrani Bank, "oreign e%c.cor Branch.
"oreign *%change corporate Branch consists of about 7 sections. ,eneral Banking,
"oreign e%change and advance accounting. I got the opportunity to go through all the
sections. The "oreign *%change #ection prepared a schedule for the interns, so we did
have a chance to go through all the sections of the foreign e%change department of
Agrani bank and spent some time in order to get a brief idea about their sections.
!n the very first day when I +oined Agrani Bank I was 4laced into the ,eneral #ection.
Assistant ,eneral Manager was very busy with his work but still he took out some time
for me and showed me what he was working on. The first day I learned ,how to open a
account, cheCue reCuisition also many rule to open a bank account.
"rom the second day I started to work on the same section where I was assigned the
earlier day.

2.1 *orks+Related:
5ell as discussed above I had the opportunity to work under the 7 sections of the
department. All the employees of the department were generous and helpful in providing
information. !verall, I have e%perienced a very friendly and supporting environment at
Agrani Bank, which gave me pleasure and satisfaction to be a part of them for a while. I
was also encouraged to learn from the bank employees, they have discussed in details
about their respective tasks. I also participated in their work activity. In this report I have
discussed clearly what my tasks were and what I have learned from Agrani Bank.
!asks done under ,eneral Banking:
Accounts !pening
(heCue clearing,
6ocumentation of account opening tasks,
1
4ayment order,
6emand 6raft.
#ractical *ork under ,eneral Banking Section :

6istribute the Account opening, 4ayment order, 6emand 6raft form to the
customer.
elp to fill up account opening form correctly.
Take the photocopy of .ational I6 card=4assport=(itizenship certificate.
5rite down the (heCue reCuisition account holder .ame and I6 in register book.
?eceive the (learing cheCue and give a crossing seal.
(alculate total amount of clearing cheCue -#avings account, (urrent account,
4ay'order, 6emand 6raft/ after that write down the register book.
-oreign ./change:
"oreign *%change 6epartment is an important one that deals with import, e%port, and
foreign remittance and post import financing. Through this is an ancillary service
provided by the Bank, The Bank is purchasing primary security by giving loan in form of
loan against imported merchandise -;IM/, and loan against trust receipt -;T?/. Bank
branch should be EAuthorized 6ealer) with the approval of Bangladesh Bank to run
foreign e%change business. This department is playing an important role in enhancing
e%port earning, which aids economic growth and, in turn, will be helpful for economic
development. !n the other hand, it also helps to meet those goods and services, which are
more demandable and not adeCuate in our country.
#ractical *ork under -oreign ./change Section:
3
Maintaining the "6B( register by filling up the Bill value in "(, Bill value in
Taka, (redit date, *ntry ?eversal 6ate, (harges in Taka and ?eserve for BB;( in
6A6 A=(.
Maintaining the performance register -(lient wise/ by filling up the *F4 number
and date, *F4 value, "6B( number, amount in foreign currency, ?ealized
amount in foreign currency and 6ate of ?ealization.
&pdating the *F4 register by filling up the #hipment 6ate, "6B( number, and
6ate of #ubmission of 6uplicate copy to Bangladesh Bank, 6ate of ?ealization,
Amount realized in "oreign (urrency and Taka amount paid to the e%porter and
rate of e%change applied.
?ecord keeping on the front page of the "older of "6B( by filling up the
?ealization 6ate, >alue 6ate, >alue of "(, >alue in Taka and the *%change rate.
?eporting of 6uplicate A Triplicate *F4 to Bangladesh Bank.
Maintaining the ;6B( register.
"illing of Bill of *ntry.
;6B( Ad+usted data entry.
(ash incentive data entry.
;( advising, issuing and ?egister book maintaining.
"illing the IB6A voucher.
"illing the IB(A voucher.
9
!he a%or !asks of -oreign !rade 0epart1ent:
The "unctions of "oreign Trade dept. mainly covers the following areasG
Import
*%port
?emittance
I#OR!:
Import is when you buy something from another country and get it shipped to you Import
is commodities, i.e. goods and services brought into one country from another country for
the purposes of trade. Agrani Bank ;imited, through <8 Authorized 6ealer Branches, has
been financing full range import business of many Importers who are BankDs clients.
Import item given in belowG 5heat, rice, sugar, milk food, oil seeds, fruits, te%tile fabrics,
lime stone ,coal, cement , motor vehicle, onion etc.
I1port #osition of Agrani Bank Ltd Bangladesh for different 2ears:
2ear3onth A1ount4!56 in lac ,ro7th 486
08$8 90873.1:
8
08$$ 3<29:.22
'9.:2
08$0 :1721.$:
'0<.32
08$7'!ctober 73:97.87
'77.71
Source: -oreign e/change 0epart1ent of Agrani Bank Ltd9 -oreign ./change
corporate Branch
2
-igure: 2:1 2ears &erses !otal I1port Inco1e4Lac69 ABL9 -oreign e/c. cor. Branch
-igure: 2.2 2ears &erses I1port gro7th rate4869 ABL 9 -oreign e/c.cor. Branch
Result: In figure, 08$8 Agrani Bank "oreign *%change corporate Branch import
transaction was Tk 90873.1: lac. In 08$$ Agrani Bank "oreign *%change corporate
Branch import transaction was TH 3<29:.22 lac and import growth rate was '9.:2 I. In
08$0 the transaction was Tk :1721.$: lac and the growth rate was '0<.32I. In 08$7'
!ctober the transaction was 73:97.87 and growth was ''77.71I. In 08$8 "oreign
*%change corporate Branch transaction was large and the growth rate was large.
!asks of I1port procedure:
The procedure from opening ;=( to disbursement against ;=( observed by me is given
below'
?eceive application for opening a ;=( from importer.
6elivered forms by banker to importer,
$8
0
10000
20000
30000
40000
50000
60000
70000
80000
90000
2010 2011 2012 2013
Total Import (TKLac) in
Different year
!35
!30
!25
!20
!15
!10
!5
0
2010 2011 2012 2013
Import "ro#t$ %ate (&) in Different
year
4reparation of ;=( by banker.
6esk 5ork done by banker.
Letter of credits:
A letter from a bank guaranteeing that a buyerDs payment to a seller will be received on
time and for the correct amount. In the event that the buyer is unable to make payment on
the purchase, the bank will be reCuired to cover the full or remaining amount of the
purchase. There are two types of ;=(. They areG $/ Re&oca$le L3: 0/ Irre&oca$le L3:
!(pes of docu1entar( credits according to pa(1ent 1ethods:
#ight (redit
6eferred payment credit
confirmed

!he flo7chart sho7s the steps in a si1ple docu1entar( letter of credit process:
#rocedure fro1 opening L3: to dis$urse1ent against L3: is gi&en $elo7:
$$
#reparation of L3: $( $anker:
Bank)s officer prepares ;=( when a officer saw all the document submitted by customer
or importer. Before preparing ;=( officer scrutinizes the application in the following
manner.
The terms and conditions of the ;=( must be complied with &(46( :88 and
*%change (ontrol A Import Trade ?egulation.
*ligibility of the goods to be imported.
The ;=( must not be opened in favor of the importer.
?adioactivity report in case of food item.
0esk *ork:
!ne debit voucher to be passed.
(orresponding credit voucher to be passed -Margin, commission, postage, stamp,
".".(. and others/.
;iability voucher to be passed.
.;#OR!:
$0
To send goods or services across national frontiers for the purpose of selling and realizing
foreign e%change is called e%port. There are many e%port item in Bangladesh. They areG
"ashion item 9 #tationery goods 9 6ry A 6ehydrated fish 9 ;eather goods etc.
./port Incenti&e #rogra1:
$/ "inancing industries of $88I foreign investment or of @oint >enture at *%port
4rocessing Jones
0/ !btaining **" -*Cuity A *ntrepreneurship "und/ from ,overnment through
Bangladesh Bank for building up *ntrepreneursD *Cuity.
7/ 4roviding services to the e%porters by the BankDs own logistical supports like
#5I"T, ?euters #ervice, Internet, and "a% etc.
</ (onsultancy and Advisory #ervices by an e%pert group of officials.
-inancing of e/port credits is 1ade in t7o stages:
$. 4re'shipment stage.
0. 4ost'shipment stage
#arties to ./port !ransactions:
;=( Issuing Bank
Importer
;=( Advising Bank
*%porter
(onfirming Bank -If any/
.egotiating Bank
The paying=?eimbursing
./port position $ank Ltd Bangladesh for different of Agrani 2ears
2ear3onth A1ount4!56 in lac ,ro7th 486
08$8 <8$9:.17
8
08$$ :78$9.80
7$.27
08$0 :$2<2.9$
'0.80
$7
08$7'!ctober <7899.0:
'$3.81
Source: -oreign e/change 0epart1ent of Agrani Bank Ltd9 -oreign e/c.cor.Branch.
-igure: 2.' : 2ears &erses !otal ./port Inco1e4Lac69 ABL9 -oreign e/c.cor.Branch.
!20
!10
0
10
20
30
40
2010 2011 2012 2013
2010
2011
2012
2013
-igure: 2.< : 2ears &erses !otal ./port gro7th rate 4869 ABL9 -oreign
e/c.cor.Branch
In a$o&e figure e%port growth is not stable. In figure, 08$8, Agrani Bank "oreign
*%change corporate Branch transaction was Tk <8$9:.17 lac and in 08$$ transaction was
:78$9.80 ;ac and the growth rate was 7$.27I. In 08$0 transaction was Tk :$2<2.9$ ;ac
and growth was '0.80I and in 08$7' !ctober the transaction was Tk <7899.0: lac and
$<
0
10000
20000
30000
40000
50000
60000
2010 2011 2012 2013
Total '(port Income (TK Lac)
in )ifferent year
growth rate was '$:.:8I. ere in 08$$ Agrani Bank "oreign *%change corporate
Branch transaction was large and growth rate also.
Re1ittances:
A remittance is a transfer of money by a foreign worker to his or her home country.
?emittances are the transfer of money by migrant workers back to their family and
friends staying in another country. 5e can easily say , remittance is Transfer of funds,
usually from a buyer to a distant seller, instrument of transfer -such as a check or draft/,
or funds so transferred
!(pes of Re1ittance
In7ard Re1ittance :
Telegraphic transfer -T=T/,
Mail transfer -M=T/,
Banker)s demand draft -6=6
Out7ard Re1ittance:
6emand 6raft
Telegraphic Transfer
4ayment !rder -;ocal/
Re1ittance #osition:
2ear3onth A1ount4!56 in Lac ,ro7th 486
08$8 :9$8.<2 8
08$$ $0$83.19 $89.79
08$0 $:$$3.87 0<.9:
08$7'!ctober 7723.8$ '33.:0
Source: Agrani Bank Ltd9 -oreign ./change corporate Branch
$:
0
2000
4000
6000
8000
10000
12000
14000
16000
2010 2011 2012 2013
Total %emittance Income(TK
Lac)
-igure: 2.= : 2ears &erses !otal Re1ittance Inco1e4Lac69 ABL9 -oreign
e/c.cor.Branch.
!100
!50
0
50
100
150
2010 2011 2012 2013
%emittance *ro#t$ rate(&)
-igure: 2.>: 2ears &erses !otal re1ittance gro7th rate 4869 ABL9 -oreign
e/c.cor.Branch.
In a$o&e information Inward ?emittance growth is not stable. In figure, 08$8, in this
branch Inward ?emittances were Tk :9$8.<2 lac. In 08$$ inward remittance was Tk
$0$83.19 lac and growth rate was $89.79I and in 08$0 inward remittance was Tk
$:$$3.87 lac and the growth rate was 0<.9:I. In 08$7' !ctober inward remittance was
Tk 7723.8$ lac and growth was '33.:0I. ere, in 08$$ inward remittance was large
amount and growth was large.
$1
2.2 Organization+7ide:
In addition of "oreign *%change facilities Agrani Bank ;td. has other facilities including
real'time online banking through nationwide intra'bank computerize networking facilities
by which customer of any branch could deposit and withdraw money at any other
branches, locker services for safekeeping of customerDs valuable documents and goods
like +ewelries or ornaments. Agrani Bank also collections of &tility bills and give ATM
card services, ?emittance transfer through 5estern &nion etc. There are three section in
foreign e%change corporate branch.
i. ,eneral Banking.
ii. Accounts 6epartment.
iii. "oreign *%change.
Other Rele&ant Acti&ities: They also provide some other services like'
!nline Banking
ATM Banking
;oker #ervices
' :onstraints and #roposed course of action for i1pro&e1ent :
In our economy, Agrani bank is the most important part of our country. And also Agrani
Bank try to develop in our agriculture sector and rural development and poverty
alleviation and to develop in our industry sector in many ways like Agrani bank provide
many types of facilities to them.
This report covers "oreign e%change system that has been observed in the last four
weeks. The findings of this report describe the tasks that take place in The "oreign
e%change corporate branch of Agrani Bank. Below I have mainly focused on some of the
problems of Agrani Bank and these findings are completely from my personal point of
view. Those are given belowG
The working environment of Agrani Bank is not good.
$3
Agrani Bank is laggard much behind in terms of Information Technology A
automation.
They are pretty much backdated in terms of their software A computerizations.
Agrani Bank is not able to make the proper utilization of their vivid human
resources.
The employs are paid very less in terms of their outstanding Cualification A
e%pertise. This may act as a demotivation for some of the work force.
I have also faced some problems at the time of studying the performance of the bank. The
limitations of my research work are as followsG
The main constraint of the study is insufficiency of information, reCuired for the
study.
There are various information the bank employee canDt provide due to security
and other corporate obligations.
6ue to time limitations many of the aspects could not be discussed in the present
report.
*very organization has their own secrecy that is not revealed to others.
#ince the bank personals were very busy, they could provide me very little time.
I carried out such a study for the first time, so in e%perience is one of the main constraints
of the study. Because of working in the Bank I could not even consult with my supervisor
properly.

'.1 Identified3O$ser&ed in the Organization:
"ew number of *%porter and ImporterG
"oreign *%change 6epartment is not sufficient
;ack of efficient employees
>ery few Branch level meeting is heldG
$9
;ack of modern 4( and comprehensive banking softwareG
'.2 Acade1ic #reparation:
Actually in university, I have to learn only the academic mechanisms so it is difficult to
complete this theory over the professional life. In professional life I used my learning
things practically which I have to learn theoretically in some portions. There are high
changes things can be mismatched and my &niversity should come forward regarding
this issue. They should upgrade my present educational system. In every courses there
should have coordination between academic and operational activities. (ourses should be
provided for the future +ob reCuirements as well as build a person suitable for the
competitive world. "rom very beginning I faced problems to ad+ust with the operational
activities. I could not able to match my academic knowledge into professional career. But
after some time I used to comfortable with that. *verybody helped me a lot. That time I
realized our education system should be based on both academic and operational
mechanisms .
< Lessons Learned -ro1 Internship:
As a part of BBA 4rogram American International &niversity Bangladesh -AI&B/ allow
student for Internship. It)s a big opportunity for me to know the corporate world and what
really done in that world. #o it)s a big chance to gather knowledge through practical
e%perience. In these intern time a lot of thing I achieved. It)s a big e%perience to know about
the banking system, it is overall activities, activities of specific departments and so on.
These following things I learned from my Internship 4rogram.
<.1 I1plications to Organization:
$2
"rom the internship program I have learned so many valuable knowledge which helped
me a lot to understand the banking activities and as well as to prepare this report. Those
areG
To maintain an effective and efficient corporate culture.
To maintain rules A regulations in the office.
I have learnt how to work under pressure.
I have learnt how to maintain good relationship with supervisors A co'
coordinators.
I have learnt the way and means of communication in a corporate environment.
I have learnt to work with group.
Better time management.
(orporate dress code and manner.
I have learnt how to interact with customers -mainly officers/
<.2 I1plications to )ni&ersit(?s Internship #rogra1:
"or an effective internship program &niversity plays a vital role .5ithout the help of my
university I could not be able to go for a practical life. &niversity was the first platform
which has given me the opportunity to prove myself in the competitive world. I thank my
&niversity as well as my supervisor for this internship program where I got chances to
learn from the bank and to learn about the corporate culture +ust before completion of my
graduation. "ew Implications given in belowG
Add a new sub+ect on Banking on university ma+or course
"aculties can share practical e%ample in the conte%t of our own economy.
#end student on field in different financial organization
08
Make student familiar with some business related software use and its
implication.
Invite different corporate personal from Banking A "inance sector to share their
practical knowledge which helps student a lot for their future course of
preparation
Make student familiar with different practical Banking documentation process.
0$
=.1 Recapitulation or Su11ar(:
Agrani Bank ;imited, a leading commercial bank with 92: outlets strategically located in
almost all the commercial areas throughout Bangladesh, overseas *%change ouses and
hundreds of overseas (orrespondents, came into being as a 4ublic ;imited (ompany on
May $3,0883 with a view to take over the business, assets, liabilities, rights and
obligations of the Agrani Bank. !ne thing can be noted that time horizon is too little to
predict or evaluate the performance but the analysis clearly represents the better
performance of the Agrani Bank ;imited. Again, according to the (AM*;# rating it has
on an average rank $ in its different basic parameters. *ven though Agrani Bank)s
different performance parameters are good, it should e%pand its operations to the rural
mass people who basically are deprived from different Cuality services of Agrani Bank
;imited. It is possible because it has a great linkage with the Agrani, a micro'finance
institution, spreader all over the country. It has intends to set standards as the Market
leader in Bangladesh. In Bangladesh Agrani has wide range of customer base and is
operating efficiently in this country. Agrani has a bulk of Cualified, e%perienced and
dedicated human resources. Agrani has the reputation of being the provider of good
Cuality services to its potential customers. This has fewer branches than its domestic
competitors. It is more hierarchy'driven compared to other multi'national banks. In
Bangladesh Agrani has wide range of customer base and is operating efficiently in this
country. This Bank monitors its operations through a performance budget. It has a
marketing intelligence unit. It conducts a program of human resources development
through training and motivation and has adopted some important policy measures,
00
including introduction of ;ending ?isk Analysis, suggested by the "inancial #ector
?eform 4rogram. The business policies of the bank in $228s included fulfilling capital
adeCuacy reCuirements, mobilizing large amount of deposits, and making investment of
assets in more profitable ways. The bank has diverted its activity toward off'balance
sheet items during the last decade as a part of its strategy to increase its area of operation
and non'interest based income.
=.2 Reco11endations:
The number of e%porter and importer who operate through this bank is not enough
to achieve the bank goal. #o AB; should offer more facilities to attract them to be
their client.
In addition with the present services they should include more services. It is badly
needed to provide more services to the customer in order to compete in the
market.
"oreign e%change department should be fully computerized that the e%change
process would be convenient for both the bankers and the clients.
The Bank should increase there number of branches and foreign e%change
department in other branch. Because they can not compete in the market for their
few number foreign e%change department.
4roper Banking software should be used to get best benefit from this department.
Banking is a service'oriented marketing. Its business profit depends on its service
Cuality. ThatDs why the authority should always be aware about their service
Cuality.
!n'line banking should be introduced for better customer services and to
eliminate risk of sending document via post and risk of loss. It also increases
Cuick fund transfer and better satisfaction from customer.
#taff meetings and departmental meetings at the branch level must be increased to
develop service Cuality as well as problem solving
07
The bank should give an aggressive advertisement campaign to build up a strong
image and reputation the potential customers.

>.1 Suggestions for future strategic actions
There are several recommendations have been realized from the whole internship
program. #ome of them mentioned below.
The banking system seemed to me as very traditional and modernization was
hardly observed. Bank should keep eyes on it.
6espite the good banking service, sometimes customer service was not up to the
level to some e%tents. AB; should be engaging itself with research, survey and
feedback system with its customers.
As part of modern banking, their ATM booth service should be e%panding.
To enhance the image of the bank, AB; should be engaging itself with some
social causes and responsibility.
Bank should introduce more retail products so that clients can choose among
many options.
The bank should go aggressive promotional activities to get a broad geographic
coverage.
AB; should be providing easy term and condition for account opening A any
transaction to customer.
In some of the cases of "oreign *%change operation, customers are dissatisfied.
#o, the banker should be more careful and sincere in customer services. The head
office of the #*B; can form a committee to evaluate the customer services.
The overall "oreign *%change service is sufficient enough but I accept as true it
can be better with more workforce and further additional service for customers.

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References:
Agrani Bank Annual ?eport 0882 K 08$8G Agrani Bank
Agrani Bank Annual ?eport 08$8 K 08$$G Agrani Bank
Agrani Bank Annual ?eport 08$$ K 08$0G Agrani Bank
Agrani Bank Annual ?eport 08$0 K 08$7 G Agrani Bank
6ocument !f "oreign e%change 6epartment.
BOO5S:
M6. &llah L6ocumentary (redit A foreign *%changeL 0nd *dition.
I@!.R@.!:
httpG==www.agranibank.org=
httpG==www.investopedia.com=
httpG==en.wikipedia.org=wiki=AgraniMBank
6ifferent daily)s and web pages

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