James Lott

7640 S Power Rd #2164

Gilbert, AZ 85297
(480) 215-3193
Objective:
To obtain employment with a company that provides computer technical services to a broad
customer base in a challenging, work-oriented environment.

Experience:
Technical Support and Sales – GoDaddy.Com, Inc. - Gilbert, AZ
-Walked through setup and support of SSLs, PHP databases, and web applications
-Conducted troubleshooting for technical issues and provided information on products
-Created, researched, and closed tickets via internal support applications
-Maintained high levels of customer satisfaction and quality control
-Provided advanced support for hosting, domain management, and web design

Coordinator, Data Technical Support Services - Verizon Wireless - Chandler, AZ

-Assisted with troubleshooting, diagnostics, and programming of cellular/telemetry devices
-Deleted, recreated, re-provisioned profiles in Lucent, Nortel, and Motorola Switches
-Demonstrated ability to communicate complex instructions clearly and concisely
-Provided support for issues ranging from communications to hardware/software
-Assisted with network setup, configuration, and created tickets for current issues
-Facilitated training to peers, teaching new materials and procedures during rollouts
-Created Network and Operation Tools to monitor activity and enhance performance
-Supported DOS; XP; Vista; Mac OS 9, 10, 10.5; Linux; and Unix Environments
-Documents and tracked tickets using the Remedy ticking system

Training Room NCOIC / Drill Instructor – US Army – E 2/80th & SVC 1/78th, FT. Sill, OK
-Integrated and maintained Windows NT Network Server
-Instructed battalion cadre on proper computer maintenance and security profiles
-Conducted network security assessments on a bi-weekly basis
-Provided instruction for incoming and departing personnel
-Maintained Network Profiles and re-scripted logon issues

Assistant Manager - RTM, Inc –Mesa/Tempe, AZ

-Instructed, supervised, and evaluated the performance of groups, up to 30
-Implemented training courses for new recruits-speeding profitability
-Attended several courses on different Management Techniques
-Utilized computer databases through ordering, tracking, and shipping of items
-Coordinated work assignments, evaluated performance, administered corrective actions
-Interviewed potential employees, assessing skill levels and placing new hires

Certifications:
-Computer Technology and Business
-CompTia A+ Certification
-RIM/Blackberry Certified Technician
-Security Management and Operations
-Access Control and Physical Security
-Cryptography and Network Security
-Security Architecture and Applications
-Windows Mobile Certified Technician