Software License Agreement

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Copyright of this software product remains the property of the Author,
Eugene V. Muzychenko. Use of this software is allowed only upon
agreement of this license. The Author (here in after refereed to as the
Licensor) grants you (here in after refereed as the Licensee) a
non-exclusive license to use this software in accordance with the terms
of this agreement.
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1. CONCLUSION AND TERMINATION OF THIS AGREEMENT
- The Licensee is deemed to have concluded this agreement when the
Licensee copies part or the whole of this software, or when the
Licensee starts to use the program included in this software. Here, use
of the program refers to executing the program executable files on a PC.
- This agreement may be terminated by the Licensee at any time.
- This software and any copy of it shall be erased upon termination of
this agreement.
2. RIGHTS AND OBLIGATIONS
- Free TRIAL version of this software can be used, reproduced and
distributed freely on non-profit basis. Only a FULL version, lawfully
obtained, is permitted for any kind of commercial usage. A copy of the
FULL version can be distributed only together with its lawfully
purchased license.
- Audio Repeater application included into distribution package can be
used freely, even without installing entire VAC product. There are no
functionality limitations for this application in the TRIAL package.
- The Licensee is permitted to distribute the TRIAL version of this
software in accordance with the following terms:
(1) The Licensee agrees not to modify content and structure of this
software. However, the Licensee may compress/archive this software if
it can be unpacked using commonly used methods.
(2) The Licensee agrees not to profit from provision of this software
to a third parties. However, TRIAL version of this software can be
freely distributed together with another product, including commercial
ones.
- For the FULL version, a lawfully obtained software copy can be used in
accordance with the following terms:
(1) if the software is used for non-commercial purposes in a private home
environment, a single license is enough for all home computers;
(2) if the software is used for commercial purposes and/or for real-time
outdoor broadcasting (for example, network audio streaming), each
additional installation, regardless of whether real or virtual machine,
requires an additional license. A single license is enough only if no
different installations are used at the same time.
Copies of FULL version distribution package can be made for backup purposes
only.
- Owner of a lawfully purchased license (or multiple licenses) to the
FULL version is permitted to pass (not to replicate) them to a third
party. In such case, a third party became a new Licensee and must
acknowledge this Agreement. Licenses obtained from the licenser without
a payment can be passed without a payment too.
- When the Licensee passes last of licenses owned, the Licensee loses
all rights to the FULL version and must not retain any copies of the
FULL version.
3. SUPPORT POLICY
The Licensor provides TECHNICAL support for the software product.
Technical support is free of charge for all cases when the product
works not as described in the documentation, within one year since
product purchase.
The user must consult the documentation before asking for support.
Three support levels are available, chosen in order form:
- Self-support. Only detailed, technically competent bug reports,
formed as described in the user manual, are accepted. Requests not
related to product bugs are not accepted. Before reporting the bug, the
user must carefully read all the documentation and clearly understand
all product specialities. The user also must ensure that the product is
used as described in the documentation and take measures to isolate the
problem. Lost license recovery is not supported. This level is suitable
for advanced users only.
- Basic support. Free-form informative problem reports and technical
questions not answered/explained in the documentation are accepted. A
support request must be detailed enough to explain the problem clearly.
Before asking for support, the user must read all the documentation and
use context search feature with keywords specific to a problem to find
information and possible solution. Non-informative problem reports like
"the product does not work" and requests asking for prepared solutions
like "how to setup application X to use it with the product" are not
accepted. Requests that require testing the product with third-party
software are not accepted. One lost license recovery request is
allowed.
- Extended support. All support requests are accepted. Before asking
for support, the user must read important parts of the documentation
("Principles", "Basic usage rules", "Examples", "How to...",
"Troubleshooting", "Frequently asked questions"). Informative problem
description will speed-up request processing. Requests that require
testing the product with third-party software are satisfied only if all
needed software is available for free download. Three lost license
recovery requests are allowed.
Bugfixes and upgrades/downgrades within the same major product version
are provided freely for all support levels.
Support requests are processes within 2-3 business days.
For user requests not related to incorrect product functioning and/or
issued after one-year period, additional processing time and/or payment
may be required.
The Licensor provides no training in product, three-party software,
operating system or general computer usage.
4. REFUND POLICY
Refunds are possible only if ALL conditions listed below are met:
- The software is installed and used exactly as described.
- The software works not as described and some of its key features
listed in the documentation are not supported.
- There is no workaround to make the software working properly.
5. LIABILITY
THIS SOFTWARE IS DISTRIBUTED "AS IS". NO WARRANTY OF ANY KIND IS
EXPRESSED OR IMPLIED. YOU USE IT AT YOUR OWN RISK. THE LICENSOR WILL
NOT BE LIABLE FOR DATA LOSS, DAMAGES, LOSS OF PROFITS OR ANY OTHER KIND
OF LOSS WHILE USING OR MISUSING THIS SOFTWARE.