A RESEARCH PROJECT REPORT

ON

STUDY OF MOTIVATIONAL FACTORS-COMPARATI VE ANALYSI S
OF MANAGERS AND WORKERS


SUBMITTED IN THE PARTIAL FULFILLMENT FOR THE AWARD OF
DEGREE OF MASTER IN BUSINESS ADMINISTRATION 2011-2013


UNDER THE GUIDANCE OF:

Ms. DEEPIKA VARSHNEY

ASSISTANT PROFESSOR, RDIAS


SUBMITTED BY:

TRIPTI SHARMA
12315903911
MBA, Semester 4
Batch-(2011-13)




RUKMINI DEVI INSTITUTE OF ADVANCED STUDIES
Naac accredited Agrade


An I SO 9001:2008 Certified I nstitute

(Approved by AICTE, HRD Ministry, Govt. of India)

Affiliated to Guru Gobind Singh Indraprastha University, Delhi

2A & 2B, Madhuban Chowk, Outer Ring Road, Phase-1, Delhi-110085


STUDENTS DECLARATION

This is to certify that I have completed the Project titled STUDY ON
MOTIVATIONAL FACTORS-COMPARATI VE ANALYSI S OF MANAGERS AND
WORKERS under the guidance of Ms.DEEPIKA VARSHNEY in the partial
fulfillment of the requirement for the award of the degree of MASTERS IN
BUSINESS ADMINISTRATION from RUKMINI DEVI INSTITUTE OF
ADVANCED STUDIES, New Delhi.
This is an original work and I have not submitted it earlier elsewhere.




TRIPTI SHARMA
Roll no-12315903911
MBA-IV Semester











CERTIFICATE OF GUIDE


This is to certify that the project titled STUDY ON MOTIVATIONAL
FACTORS-COMPARATI VE ANALYSI S OF MANAGERS AND WORKERS is an
academic work done by TRIPTI SHARMA submitted in the partial fulfillment
of the requirement for the award of the degree of MASTERS IN BUSINESS
ADMINISTRATION from RUKMINI DEVI INSTITUTE OF ADVANCED
STUDIES, New Delhi. under my guidance and direction. To the best of my
knowledge and belief the data and information presented by her in the project has
not been submitted earlier elsewhere.




Ms. Deepika Varshney
Assistant Professor
RDIAS




ACKNOWLEDGEMENT

I am indebted to Ms.DEEPI KA VARSHNEY for providing me guidance
throughout the project. Also for the support and enthusiasm she provided me and
values she has inculcated in me during the course of study. Without her continuous
help the project would not have been materialized in the present form. Her
valuable suggestions helped me at every step.
I also want to express my gratitude to all the members, who provided me an
opportunity in fulfilling the desire of reaching my goal and without whom the
project would have not been able to complete.
Also I owe sincere thanks to all my faculty members for their moral support,
guidance & helping me in completion of the project.


TRIPTI SHARMA
Roll no-12315903911
MBA-IV Semester












SUMMARY

While studying management it was realized that most of the already existing theories discuss
motivation to work from a general perspective. Therefore it was interesting to investigate
motivation on a deeper level.

MOTIVATIONAL FACTORS-COMPARATI VE ANALYSIS OF MANAGERS AND
WORKERS

The research questions for the study are, is there a difference in motivation between managers
and workers? If so, what is the difference between the two? The purpose is to examine if a
manager and a worker have shared understandings and common factors of what motivates them,
or if certain characteristics can be distinguished. To conduct research various managers and
workers working with different organizations were selected and interviewed to know their views.
Moreover, the method of the interviews is qualitative; mostly to create a comfortable feeling for
the interviewee and to get deep insight of what motivates that person.
There are various old famous theories regarding motivation to work; and also more recent
research about the subject. The theoretical framework has been useful in two ways, to get a
foundation so that we could accomplish interviews with thought to worthy questions. The second
reason was to be able to interpret and analyze the collected material.

To a certain point there are some similarities in motivation to work between a worker and a
manager; however main focus is on differences. Perspective of how they feel about their work
and their possibility towards advancement was analyzed. All interviewees have a great interest
for their work and the financial line of business, moreover, the managers are satisfied with their
positions and the workers are satisfied at the moment but would like to advance in the future.
The most important interview questions in the study are, is it important for you to get rewards
for your performance? What factors are motivating to you? The outcomes of answers differ
between the managers and the workers. Furthermore, various theories of
Herzberg, Vroom and other theories were presented in the study to be able to strengthen the
argument. Indeed, the more resent articles have been helpful while interpreting the collected
material.
At last answers to various research questions were confirmed that, there are differences in
motivation to work between managers and workers. Money is a great motivator for the
workers, and working climate, recognition and free time are the essential factors for the
managers. It was also concluded that people always strive for more. Workers want more tangible
rewards and material benefits and on the contrary the managers desire non material factors as
family and free time.


















TABLE OF CONTENTS


CONTENT

PAGE NO.
CHAPTER 1 INTRODUCTION


1.1 ABOUT TOPIC


1.1a WHAT IS MOTIVATION

1
1.1b IMPACT OF MOTIVATION ON OFGANISATION
PERFORMANCE
2-4
1.1c VARIOUS MOTIVATON THEORIES

5-9
1.1d MOTIVATIONAL FACTORS FOR EMPLOYEES

10-11
1.2 LITERATURE REVIEW 12-14

CHAPTER 2
RESEARCH METHODOLOGY



2.1
PURPOSE OF STUDY
16
2.2
STATEMENT OF OBJECTIVES
16
2.3
RESEARCH METHODOLOGY OF THE STUDY

2.3a SAMPLE DESIGN

17
2.3b SAMPLING TECHNIQUE

17
2.3c INSTRUMENTS OF DATA COLLECTION

18
2.3d STATISTIAL TOOLS USED

18
2.3e RESEARCH METHOD USED

19
2.3f DURATION OF STUDY

19
2.4 LIMITATIONS

20
CHAPTER 3 ANALYSIS AND INTERPRETATION
3.1 DATA ANALYSIS 22-41
CHAPTER 4 FINDINGS 43-44
CHAPTER -5 RECOMMENDATIONS AND CONCLUSION
5.1 SUGGESTIONS AND RECOMMENDATIONS 46

5.2 CONCLUSION 47-48

BIBLIOGRAPHY 50-51

APPENDIX QUESTIONNIARE 53-58



























LIST OF TABLES


CONTENT

PAGE NO.
TABLE1- Represent views of employees towards importance of salary

22
TABLE2- Response of employees towards the importance of financial and
non- financial incentives
23
TABLE3- Shows the level of satisfaction of the employees

24
TABLE4- Response of employees towards the importance of breaks and leaves
in organization
25
TABLE5- Response of employees towards the importance of physical
conditions in organization
26
TABLE6- Views of employees towards job security

27

TABLE7- Response of employees towards the importance of retirement
benefits
28

TABLE8- Response of employees towards medical benefits

29
TABLE9- Response of employees towards visibility with top management

30
TABLE10- Response of employees towards role of supervisors

31
TABLE11- Response of employees towards the role of their job

32
TABLE12- Level of employee satisfaction with role and responsibility in work

33
TABLE13- Response of employees towards importance of informal relations at
work
34
TABLE14- Level of satisfaction with HR department

35
TABLE15- Response of employees towards importance of team spirit for
Work
36
TABLE16- Response of employees for importance of extracurricular activities

37
TABLE17- Response of employees towards self actualization needs

38
TABLE18- Response of employees towards importance of flexibility at work

39
TABLE19- Response of employees towards importance of growth opportunities

40
TABLE20- Response of employees towards the role of self determination

41




Chapter 1
I ntroduction &Literature review




























Chapter-2
Research Methodology







































Chapter 3
Analysis and interpretation






































Chapter 4
Findings





































Chapter5
Recommendations &conclusions