SYMMETRIX PERFORMANCE QUESTIONNAIRE FORM

1. Detailed description of the problem.

2. What devices (LUNs for open systems hosts, UCBs for mainframe are affected.
!. "n #hat $%s, &%s, or &$s'
(. When did this occ)r (specific date and time'
*. +s there a pattern' (%ny partic)lar time of day, ho# lon, has this iss)e been ,oin, on.
-. %re there any errors'
.. %ny chan,es to the hard#are/soft#are' (%nythin, ne# added to the environment.
0. What is the host type and version'
1. What applications are involved'
12 What type of s#itch'
a. +f 3cD%4%, yo) #ill need model type, cabinet n)mber, and the s#itch name/names (We
can dial in to the s#itch.
b. +f Brocade, yo) #ill need model type, s)pportsho# o)tp)t if possible (We cannot dial into
the s#itch.
c. +f Cisco, yo) #ill need to telnet into s#itch and lo, in as admin. %t the cmd prompt, type5
term len 2 sho# tech6s)pport detail (this #ill r)n the report.
"nce this is done yo) #ill need to see the term len bac7 to !2 8 term len !2
11. What &3C soft#are on site and version'
12. +f they do have &CC is WL% (Wor7load %naly9er available'
1!. What is the :B%'