Title of the Project CUSTOMER SERVICE DESK

Software Requirements
Oeratin! S"stem Ser#er$ Windows XP
or later
Data%ase Ser#er$ Microsoft SQL Server-
2005
Client$ Microsoft Internet Explorer
Tools$ Microsoft Visal Stdio !"et-200#
User Interface$ $sp!"et wit% $&ax
'ode (e%ind) '*!"et
&ar'ware Requirements
Processor$ Intel Penti+ or More
Ram$ 5,2 M( -a+
&ar' Dis($ P' wit% 20.(
)%stract
$n online co+pre%ensive 'sto+er 'are Soltion is to +ana/e csto+er interaction
and co+plaints wit% t%e Service Providers over p%one or t%ro/% and e-+ail! 0%e s1ste+
s%old %ave capa2ilit1 to inte/rate wit% an1 Service Provider fro+ an1 do+ain or indstr1
li3e (an3in/4 0eleco+4 Insrance4 etc!
'sto+er Service also 3nown as 'lient Service is t%e provision of service to
csto+ers its si/nificance varies 21 prodct4 indstr1 and do+ain! In +an1 cases
csto+er services is +ore i+portant if t%e prc%ase relates to a service as opposed to a
prodct!
'sto+er Service +a1 2e provided 21 a Person or Sales 5 Service -epresentatives
'sto+er Service is nor+all1 an inte/ral part of a co+pan16s csto+er vale proposition!
PURPOSE O* T&E PRO+ECT
$n online co+pre%ensive 'sto+er 'are Soltion is to +ana/e csto+er interaction
and co+plaints wit% t%e Service Providers over p%one or t%ro/% and e-+ail! 0%e
s1ste+ s%old %ave capa2ilit1 to inte/rate wit% an1 Service Provider fro+ an1 do+ain
or indstr1 li3e (an3in/4 0eleco+4 Insrance4 etc!
'sto+er Service also 3nown as 'lient Service is t%e provision of service to
csto+ers Its si/nificance varies 21 prodct4 indstr1 and do+ain! In +an1 cases
csto+er services is +ore i+portant if t%e infor+ation relates to a service as opposed
to a 'sto+er!
'sto+er Service +a1 2e provided 21 a Service -epresentatives 'sto+er Service is
nor+all1 an inte/ral part of a co+pan16s csto+er vale proposition!
PRO,-EM I. E/ISTI.0 S1STEM
0%e existin/ s1ste+ is a se+i-ato+ated at w%ere t%e infor+ation is stored in t%e for+ of
excel s%eets in dis3 drives! 0%e infor+ation s%arin/ to t%e Volnteers4 .rop +e+2ers4 etc!
is t%ro/% +ailin/ featre onl1! 0%e infor+ation stora/e and +aintenance is +ore critical in
t%is s1ste+! 0rac3in/ t%e +e+2er6s activities and pro/ress of t%e wor3 is a tedios &o2
%ere! 0%is s1ste+ cannot provide t%e infor+ation s%arin/ 21 27x8 da1s!
MODU-ES
23)'min$
Administrator or Manger is treated as a super user in this system. He can have
all the privileges in this system. He can track all customers with voice recording facility.
He can track the customer complaints ticket create, edit facilities by customer or service
providers. Admin facilities to add, view, edit different types of interactions and complaints.
43 Customers$
Customer is also a client; buyer or purchaser is the buyer or user of the paid products of
an individual or an organization, mostly called the supplier or seller. his is typically through
purchasing or renting goods or services.
A group of services are provided to customer like banking, telecom, railway etc.
Customer need to select help from any of these sectors.
A customer complaint with voice is recorded in this system, and process the complaint
within a certain amount of time.
53 Ser#ice Pro#i'ers$
0%ese are li3e +ediator 2etween t%e csto+er and ad+in! 'sto+er re/ister
at ad+in and ad+in send details to service providers to facilitate services to t%e
csto+ers!