Key duties:

Provide a high standard of client service in an IT environment

Respond to requests for technical assistance via phone or e- mail or onsite and solving IT related issues
in timely manner
Provide technical direction and solutions to clients both over the phone and in person
Demonstrated ability to provide user support by means of remote access tools
Diagnose and Resolve hardware, software and Network related issues
Providing managed IT services via Remote Monitoring Software (LabTech)
Performing Routine Maintenance and Check Up on Client's Server and workstations remotely and in
Person
New User creation / Modification in Active Directory
Adding network Devices with DHCP/DNS reservations
Performing Software Installation, Configuration and maintenance for Windows Client and Server
Operating
Systems (Win 7, Win 8, Server 2003, Server 2008/R2 and
Win Server 2012/R2)
Configuring and maintaining iOS and Android Mobile
Managing Virtual Server on different virtualization platform like Windows Hyper.
Organize Microsoft Exchange online licences, create email account, creating and configuring
distribution groups on exchange online
Import and migrate emails from previous hosting to exchange online
Create and configure Data Back-up jobs to replicate onsite and off-site through FTP
Restoring of files on demand from backup when required
Provide support to end users relating to hardware and software, computer applications, LAN
components and peripherals
Setup, deployed, and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support
Maintained Help Desk specific applications and assisted in refining procedures
Demonstrated ability to provide user support by means of remote access tools
Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software