A PROJECT REPORT ON

RECRUITMENT AND
SELECTION

AN ANALYTICAL STUDY OF RECRUITMENT AND SELECTION PROCESS
At
KAREER 4 U SOLUTIONS, HYDERABAD
Submitted to Indian School o Bu!ine!! "ana#ement and
Admini!t$ation %ISB"& in 'a$tial ulillment o the
Re(ui$ement o$ Ka$ee$ 4 U Solution!
GRADUATE DIPLOMA IN MANAGEMENT [GDM]
Unde$ the )uidance o
By
1st year MBA (2009-2011)
(Reg No )
Indian School o Bu!ine!! "ana#ement and Admini!t$ation %ISB"&
RE*RUIT"ENT AND SELE*TION +
DECLARATION
I hereby declare that the project titled Recr!it"e#t a#d
Selectio#$ i% a# ori&i#al piece o' re%earch (or)
carried o!t by "e !#der the &!ida#ce a#d %!per*i%io#
o' Mr+ ,,,,,,,,,,,,+ The i#'or"atio# ha% bee# collected
'ro" &e#!i#e - a!the#tic %o!rce%+ The (or) ha% bee#
%!b"itted i# partial '!l'ill"e#t o' Graduate Diploma
in Management [GDM]
Place.
Date.
RE*RUIT"ENT AND SELE*TION ,

AC/NO0LED1EMENT
The joy o' i#&e#!ity222 Thi% i% do!btle%%ly (hat thi% project i%
abo!t+ 3e'ore &etti#& to bra%% tac)% o' thi#&%4 I (o!ld li)e to add a
heart'elt (ord 'or the people (ho ha*e helped "e i# bri#&i#& o!t
the creati*e#e%% o' thi% project+
To co""e#ce (ith thi#&% I (o!ld li)e to ta)e thi% opport!#ity to
&rate'!lly a#d h!"bly tha#) to Mr+ ,,,,,,,,,,,,,,5 6R "a#a&er74
/areer 8 U Sol!tio#% 4 6yderabad4 'or bei#& appreciati*e e#o!&h
by &i*i#& "e a# opport!#ity to !#derta)e thi% project a#d 'or
their &reat %!pport to (or) o# thi% project+
-
My pare#t% #eed %pecial "e#tio#% here 'or their co#%ta#t %!pport
a#d lo*e i# "y li'e+
I al%o tha#) "y 'rie#d% a#d (ell (i%her%4 (ho ha*e pro*ided their
(hole hearted %!pport to "e i# thi% e9erci%e+ I belie*e that thi%
e#dea*or ha% prepared "e 'or ta)i#& !p #e( challe#&i#&
opport!#itie% i# '!t!re+
RE*RUIT"ENT AND SELE*TION 4
E9ec!ti*e S!""ary
The project titled RECRUITMENT AND SELECTION$ i%
!#derta)e# i# /areer 8 U Sol!tio#%4 6yderabad+

The project report i% abo!t recr!it"e#t a#d %electio# proce%%
that:% a# i"porta#t part o' a#y or&a#i;atio#4 (hich i% co#%idered
a% a #ece%%ary a%%et o' a co"pa#y+ I# 'act4 recr!it"e#t a#d
%electio# &i*e% a ho"e &ro!#d to the or&a#i;atio# ac!"e# that i%
#eeded 'or proper '!#ctio#i#& o' the or&a#i;atio#+ It &i*e% a#
or&a#i;atio#al %tr!ct!re o' the co"pa#y+ It:% a "ethodolo&y i#
(hich the partic!lar or&a#i;atio# (or)% a#d ho( a #e( ca#didate
co!ld be recr!ited i# %!ch a (ay that he<%he (o!ld be 'itted 'or
the ri&ht )i#d o' career.
There are t(o type% o' 'actor% that a''ect the Recr!it"e#t o'
ca#didate% 'or the co"pa#y
I#ter#al 'actor%
E9ter#al 'actor%
The objecti*e o' %electio# deci%io# i% to choo%e the i#di*id!al (ho
ca# "o%t %!cce%%'!lly per'or" the job 'ro" the pool o' =!ali'ied
ca#didate%+ Selectio# proce%% or acti*itie% typically 'ollo( a
%ta#dard patter4 be&i##i#& (ith a# i#itial %cree#i#& i#ter*ie( a#d
co#cl!di#& (ith 'i#al e"ploy"e#t deci%io#+
RE*RUIT"ENT AND SELE*TION .
INDE/
RE*RUIT"ENT AND SELE*TION

TOPIC PA1E NUM3ER
I#trod!ctio#
>
Objecti*e
?
Re%earch Methodolo&y
@@
Co"pa#y Pro'ile
@A
Literat!re S!r*ey
@8
My job at /areer 8 Sol!tio#%
BB
0
INTRODUCTION
RE*RUIT"ENT AND SELE*TION 1
INTRODUCTION
6!"a# Re%o!rce i% a ba%ic #eed o' a#y (or) to be do#e+
Accordi#& to ARTHUR LEWIS:
There are great differences in development between countries
which seem to have roughly equal resources, so it is necessary
to enquire into the difference in human behaviors
The project report i% all abo!t recr!it"e#t a#d %electio# proce%%
that:% a# i"porta#t part o' a#y or&a#i;atio#+
Recr!it"e#t hi&hli&ht% each applica#t:% %)ill%4 tale#t% a#d
e9perie#ce+ Their %electio# i#*ol*e% de*elopi#& a li%t o' =!ali'ied
ca#didate%4 de'i#i#& a %electio# %trate&y4 ide#ti'yi#& =!ali'ied
ca#didate%4 thoro!&hly e*al!ati#& =!ali'ied ca#didate% a#d
%electi#& the "o%t =!ali'ied ca#didate+
It i% %aid i' ri&ht per%o# i% appoi#ted at ri&ht place the hal' (or)
ha% bee# do#e+ I# thi% project I ha*e tried to co*er all the
i"porta#t poi#t that %ho!ld be )ept i# "i#d (hile recr!it"e#t
a#d %electio# proce%% a#d ha*e co#d!cted a re%earch %t!dy
thro!&h a =!e%tio##aire that I &ot it 'illed (ith all the 6R
"a#a&er% o' the Co#%!lta#cy4 6yderabad a#d tried to 'i#d
o!t (hich "ethod% a#d *ario!% other i#'or"atio# related to
recr!it"e#t a#d %electio# a#d trie% to co"e to a co#cl!%io# at
(hat ti"e "o%tly the "a#po(er pla##i#& i% do#:t 4 (hat the
*ario!% "ethod !%ed 'or recr!iti#& the ca#didate% a#d o# (hat
ba%ic the %electio#% i% do#e+
Co#%!lta#cy ha% a (ell,artic!lated e=!al opport!#ity policy4
(hich lay% %tro#& e"pha%i% o# hiri#& o' i#di*id!al% irre%pecti*e o'
a&e4 race4 ca%te or &e#der to all it% clie#t% a% a be%t practice i#
recr!it"e#t+
RE*RUIT"ENT AND SELE*TION 2
O3CECTIDE
RE*RUIT"ENT AND SELE*TION 3
OBJECTIVE
@+ To %t!dy the recr!it"e#t a#d %electio# proced!re 'ollo(ed i#
CONSULTANCY 'or it% *ario!% clie#t%+
E. To %t!dy the *ario!% %o!rce% o' recr!it"e#t 'ollo(ed i#
CONSULTANCY+
A. To lear# (hat i% the proce%% o' recr!it"e#t a#d %electio# that
%ho!ld be 'ollo(ed+
8. To %earch or head,h!#t people (ho%e %)ill 'it% i#to the
co"pa#y:% *al!e%+
RE*RUIT"ENT AND SELE*TION 45
RESEARC6
MET6ODOLO1Y
REASERC6 MET6ODOLO1Y
RE*RUIT"ENT AND SELE*TION 44
I# e*eryday li'e h!"a# bei#& ha% to 'ace "a#y proble"% *i;+
%ocial4 eco#o"ical4 'i#a#cial proble"%+ The%e proble"% i# li'e call
'or acceptable a#d e''ecti*e %ol!tio#% a#d 'or thi% p!rpo%e4
re%earch i% re=!ired a#d a "ethodolo&y applied 'or the %ol!tio#%
ca# be 'o!#d o!t+
Re%earch (a% carried o!t at CONSULTANCY to 'i#d o!t
the Recr!it"e#t a#d %electio# proce%%$+
DATA COLLECTION.
Pri"ary Data.
Pri"ary data (a% collected thro!&h %!r*ey "ethod by
di%trib!ti#& =!e%tio##aire% to 6R "a#a&er% a#d other "ar)eti#&
"a#a&er% (ith i# + The =!e%tio##aire% (ere care'!lly de%i&#ed
by ta)i#& i#to acco!#t the para"eter% o' "y %t!dy-
Seco#dary Data.
Data (a% collected 'ro" boo)%4 "a&a;i#e%4 (eb %ite%4 &oi#&
thro!&h the record% o' the or&a#i;atio# etc+ It i% the data (hich
ha% bee# collected by i#di*id!al or %o"eo#e el%e 'or the p!rpo%e
o' other tha# tho%e o' o!r partic!lar re%earch %t!dy+ Or i# other
(ord% (e ca# %ay that %eco#dary data i% the data !%ed pre*io!%ly
'or the a#aly%i% a#d the re%!lt% are !#derta)e# 'or the #e9t
proce%%+
RE*RUIT"ENT AND SELE*TION 4+
COMPANY PROFILE
RE*RUIT"ENT AND SELE*TION 4,
6ISTORY
LITERATURE SURDEY
EFECUTIDE SUMMARY
Today4 i# e*ery or&a#i;atio# per%o##el pla##i#& a%
a# acti*ity i% #ece%%ary+ It i% a# i"porta#t part o' a#
or&a#i;atio#+ 6!"a# Re%o!rce Pla##i#& i% a *ital
i#&redie#t 'or the %!cce%% o' the or&a#i;atio# i# the lo#&
r!#+ There are certai# (ay% that are to be 'ollo(ed by
e*ery or&a#i;atio#4 (hich e#%!re% that it ha% ri&ht
#!"ber a#d )i#d o' people4 at the ri&ht place a#d ri&ht
ti"e4 %o that or&a#i;atio# ca# achie*e it% pla##ed
objecti*e+
The objecti*e% o' 6!"a# Re%o!rce Depart"e#t are
6!"a# Re%o!rce Pla##i#&4 Recr!it"e#t a#d Selectio#4
Trai#i#& a#d De*elop"e#t4 Career pla##i#&4 Tra#%'er
a#d Pro"otio#4 Ri%) Ma#a&e"e#t4 Per'or"a#ce
Apprai%al a#d %o o#+ Each objecti*e #eed% %pecial
atte#tio# a#d proper pla##i#& a#d i"ple"e#tatio#+
For e*ery or&a#i;atio# it i% i"porta#t to ha*e a
ri&ht per%o# o# a ri&ht job+ Recr!it"e#t a#d Selectio#
play% a *ital role i# thi% %it!atio#+ Shorta&e o' %)ill% a#d
the !%e o' #e( tech#olo&y are p!tti#& co#%iderable
pre%%!re o# ho( e"ployer% &o abo!t Recr!iti#& a#d
Selecti#& %ta''+ It i% reco""e#ded to carry o!t a
%trate&ic a#aly%i% o' Recr!it"e#t a#d Selectio#
proced!re+
RE*RUIT"ENT AND SELE*TION 44
0ith re'ere#ce to thi% co#te9t4 thi% project i% bee#
prepared to p!t a li&ht o# Recr!it"e#t a#d Selectio#
proce%%+ Thi% project i#cl!de% Mea#i#& a#d De'i#itio# o'
Recr!it"e#t a#d Selectio#4 Need a#d P!rpo%e o'
Recr!it"e#t4 E*al!atio# o' Recr!it"e#t Proce%%4
Recr!it"e#t Tip%+ So!rce% o' Recr!it"e#t thro!&h
(hich a# Or&a#i;atio# &et% %!itable applicatio#+
Scie#ti'ic Recr!it"e#t a#d Selectio#4 (hich a#
or&a#i;atio# %ho!ld 'ollo( 'or4 ri&ht "a#po(er+ Cob
A#aly%i%4 (hich &i*e% a# idea abo!t the re=!ire"e#t o'
the job+ Ne9t i% Selectio# proce%%4 (hich i#cl!de% %tep% o'
Selectio#4 Type% o' Te%t4 a#d Type% o' I#ter*ie(4
Co""o# I#ter*ie( Proble"% a#d their Sol!tio#%+
Approache% to Selectio#4 Scie#ti'ic Selectio# Policy4
Selectio# i# I#dia a#d proble"%+
Recr!it"e#t a#d Selectio# are %i"!lta#eo!%
proce%% a#d are i#co"plete (itho!t each other+ They are
i"porta#t co"po#e#t% o' the or&a#i;atio# a#d are
di''ere#t 'ro" each other+ Si#ce all the a%pect #eed%
practical e9a"ple a#d e9pla#atio# thi% project i#cl!de%
Recr!it"e#t a#d %electio# Proce%% o' I#'o%y%+ A#d a
practical ca%e %t!dy+ It al%o co#tai#% addre%%e% o'
*ario!% a#d top place"e#t co#%!lta#t% a#d the priceli%t
o' ad*erti%e"e#t% i# the "a&a;i#e+
RE*RUIT"ENT AND SELE*TION 4.
@ INTRODUCTION
Recr!it"e#t a#d Selectio#
Recr!it"e#t a#d %electio# are t(o o' the "o%t
i"porta#t '!#ctio#% o' per%o##el "a#a&e"e#t+
Recr!it"e#t precede% %electio# a#d help% i#
%electi#& a ri&ht ca#didate+
Recr!it"e#t i% a proce%% to di%co*er the %o!rce% o'
"a#po(er to "eet the re=!ire"e#t o' the %ta''i#&
%ched!le a#d to e"ploy e''ecti*e "ea%!re% 'or attracti#&
that "a#po(er i# ade=!ate #!"ber% to 'acilitate
e''ecti*e %electio# o' e''icie#t per%o##el+
Sta''i#& i% o#e ba%ic '!#ctio# o' "a#a&e"e#t+ All
"a#a&er% ha*e re%po#%ibility o' %ta''i#& '!#ctio# by
%electi#& the chie' e9ec!ti*e a#d e*e# the 'ore"e# a#d
%!per*i%or% ha*e a %ta''i#& re%po#%ibility (he# they
%elect the ra#) a#d 'ile (or)er%+ 6o(e*er4 the per%o##el
"a#a&er a#d hi% per%o##el depart"e#t i% "ai#ly
co#cer#ed (ith the %ta''i#& '!#ctio#+
E*ery or&a#i;atio# #eed% to loo) a'ter recr!it"e#t
a#d %electio# i# the i#itial period a#d therea'ter a% a#d
(he# additio#al "a#po(er i% re=!ired d!e to e9pa#%io#
a#d de*elop"e#t o' b!%i#e%% acti*itie%+
GRi&ht per%o# 'or the ri&ht job: i% the ba%ic pri#ciple i#
recr!it"e#t a#d %electio#+ E*er or&a#i;atio# %ho!ld &i*e atte#tio#
to the %electio# o' it% "a#po(er4 e%pecially it% "a#a&er%+ The
operati*e "a#po(er i% e=!ally i"porta#t a#d e%%e#tial 'or the
orderly (or)i#& o' a# e#terpri%e+ E*ery b!%i#e%%
or&a#i;atio#<!#it #eed% "a#po(er 'or carryi#& di''ere#t b!%i#e%%
acti*itie% %"oothly a#d e''icie#tly a#d 'or thi% recr!it"e#t a#d
%electio# o' %!itable ca#didate% are e%%e#tial+ 6!"a# re%o!rce
"a#a&e"e#t i# a# or&a#i;atio# (ill #ot be po%%ible i' !#%!itable
per%o#% are %elected a#d e"ploy"e#t i# a b!%i#e%% !#it
RE*RUIT"ENT AND SELE*TION 40
@+@ MEANIN1.
RECRUITMENT
Recr!it"e#t "ea#% to e%ti"ate the a*ailable
*aca#cie% a#d to "a)e %!itable arra#&e"e#t% 'or their
%electio# a#d appoi#t"e#t+ Recr!it"e#t i% !#der%tood a%
the proce%% o' %earchi#& 'or a#d obtai#i#& applica#t% 'or
the job%4 'ro" a"o#& (ho" the ri&ht people ca# be
%elected+
A 'or"al de'i#itio# %tate%4 It i% the proce%% o'
'i#di#& a#d attracti#& capable applica#t% 'or the
e"ploy"e#t+ The proce%% be&i#% (he# #e( recr!it% are
%o!&ht a#d e#d% (he# their applica#t% are %!b"itted+
The re%!lt i% a pool o' applica#t% 'ro" (hich #e(
e"ployee% are %elected$+ I# thi%4 the a*ailable *aca#cie%
are &i*e# (ide p!blicity a#d %!itable ca#didate% are
e#co!ra&ed to %!b"it applicatio#% %o a% to ha*e a pool o'
eli&ible ca#didate% 'or %cie#ti'ic %electio#+
I# recr!it"e#t4 i#'or"atio# i% collected 'ro"
i#tere%ted ca#didate%+ For thi% di''ere#t %o!rce %!ch a%
#e(%paper ad*erti%e"e#t4 e"ploy"e#t e9cha#&e%4
i#ter#al pro"otio#4 etc+ are !%ed+
I# the recr!it"e#t4 a pool o' eli&ible a#d i#tere%ted
ca#didate% i% created 'or %electio# o' "o%t %!itable
ca#didate%+ Recr!it"e#t repre%e#t% the 'ir%t co#tact that
a co"pa#y "a)e% (ith pote#tial e"ployee%
RE*RUIT"ENT AND SELE*TION 41
De'i#itio# .
Accordi#& to ED0IN FLIPPO
G:Recr!it"e#t i% the proce%% o' %earchi#& 'or pro%pecti*e
e"ployee% a#d %ti"!lati#& the" to apply 'or job% i# the
or&a#i;atio#+::
@+E Need 'or recr!it"e#t.
The #eed 'or recr!it"e#t "ay be d!e to the 'ollo(i#&
rea%o#% < %it!atio#.
a7 Daca#cie% d!e to pro"otio#%4 tra#%'er4 retire"e#t4
ter"i#atio#4 per"a#e#t di%ability4 death a#d labor
t!r#o*er+
b7 Creatio# o' #e( *aca#cie% d!e to the &ro(th4
e9pa#%io# a#d di*er%i'icatio# o' b!%i#e%% acti*itie% o'
a# e#terpri%e+ I# additio#4 #e( *aca#cie% are po%%ible
d!e to job %peci'icatio#+
P!rpo%e a#d i"porta#ce o' Recr!it"e#t.
@+ Deter"i#e the pre%e#t a#d '!t!re re=!ire"e#t% o'
the or&a#i;atio# o# co#j!#ctio# (ith it% per%o##el,
pla##i#& a#d job a#aly%i% acti*itie%+
E+ I#crea%e the pool o' job ca#didate% at "i#i"!"
co%t+
A+ 6elp i#crea%e the %!cce%% rate o' the %electio#
proce%% by red!ci#& the #!"ber o' *i%ibly !#der
=!ali'ied or o*er=!ali'ied job applica#t%+
RE*RUIT"ENT AND SELE*TION 42
8+ 6elp red!ce the probability that job applica#t%4
o#ce recr!ited a#d %elected4 (ill lea*e the
or&a#i;atio# o#ly a'ter a %hort period o' ti"e+
B+ Meet the or&a#i;atio#:% le&al a#d %ocial obli&atio#%
re&ardi#& the co"po%itio# o' it% (or) 'orce+
H+ 3e&i# ide#ti'yi#& a#d prepari#& pote#tial job
applica#t% (ho (ill be appropriate ca#didate%+
>+ I#crea%e or&a#i;atio#al a#d i#di*id!al e''ecti*e#e%%
i# the %hort ter" a#d lo#& ter"+
I+ E*al!ate the e''ecti*e#e%% o' *ario!% recr!iti#&
tech#i=!e% a#d %o!rce% 'or all type% o' job
applica#t%+
Recr!it"e#t i% a po%iti*e '!#ctio# i# (hich
p!blicity i% &i*e# to the job% a*ailable i# the
or&a#i;atio# a#d i#tere%ted ca#didate% are e#co!ra&ed
to %!b"it applicatio#% 'or the p!rpo%e o' %electio#+
Recr!it"e#t repre%e#t% the 'ir%t co#tact that a
co"pa#y "a)e% (ith pote#tial e"ployee%+ It i% thro!&h
recr!it"e#t that "a#y i#di*id!al% (ill co"e to )#o( a
co"pa#y4 a#d e*e#t!ally decided (hether they (i%h to
(or) 'or it+ A (ell,pla##ed a#d (ell,"a#a&ed recr!iti#&
e''ort (ill re%!lt i# hi&h =!ality applica#t%4 (herea%4 a
hapha;ard a#d piece"eal e''ort% (ill re%!lt i# "ediocre
o#e%+
U#%cie#ti'ic Recr!it"e#t a#d Selectio#.
Pre*io!%ly4 the %electio# o' ca#didate% (a%
i#'l!e#ced by %!per%titio#%4 belie'%4 per%o#al prej!dice%
o' "a#a&er% loo)i#& a'ter the recr!it"e#t a#d %electio#
o' the %ta''+
RE*RUIT"ENT AND SELE*TION 43
The #et re%!lt o' %!ch !#%cie#ti'ic recr!it"e#t a#d
%electio# are.
5a7 Lo( prod!cti*ity o' labor
5b7 6i&h t!r#o*er
5c7 E9ce%%i*e (a%ta&e o' ra( "aterial%
5d7 More accide#t% a#d corre%po#di#& lo%% to the
or&a#i;atio#
5e7 I#e''icie#t (or)i#& o' the (hole or&a#i;atio# a#d
'i#ally
5'7 I#e''ecti*e e9ec!ti*e o' trai#i#& a#d "a#a&e"e#t
de*elop"e#t pro&ra"%
Scie#ti'ic recr!it"e#t a#d %electio#
The i"porta#ce o' %electio# recr!it"e#t a#d
%electio# o' %ta'' i% #o( accepted i# the b!%i#e%% (orld+
Selectio# i% i"porta#t a% it ha% it% i"pact o# (or)
per'or"a#ce a#d e"ployee co%t+ A% re%!lt %cie#ti'ic
"ethod% o' recr!it"e#t a#d %electio# are e9te#%i*ely 'or
the %electio# o' "a#a&er% a#d the %!per*i%ory %ta''+ The
a%%i%ta#ce o' e9pert% %!ch a% i#d!%trial p%ycholo&i%t a#d
"a#a&e"e#t co#%!lta#t% are al%o ta)e# 'or the p!rpo%e
o' %cie#ti'ic %electio#+ A% a re%!lt4 the objecti*e o' ri&ht
"a# 'or the ri&ht job$ i% achie*ed i# "a#y
or&a#i;atio#%+ Moreo*er4 ri&ht job$ i% the ba%ic
pri#ciple i# "a#po(er proc!re"e#t+
@+A RECRUITMENT PROCESS
Recr!it"e#t re'er% to the proce%% o' ide#ti'yi#& a#d
attracti#& job %ee)er% %o a% to b!ild a pool o' =!ali'ied
job applica#t%+ The proce%% co"pri%e% 'i*e i#terrelated
%ta&e%4 *i%e+
@+ Pla##i#&+
E+ Strate&y de*elop"e#t+
RE*RUIT"ENT AND SELE*TION +5
A+ Searchi#&+
8+ Scree#i#&+
B+ E*al!atio# a#d co#trol+
The ideal recr!it"e#t pro&ra" i% the o#e that
attract% a relati*ely lar&er #!"ber o' =!ali'ied
applica#t% (ho (ill %!r*i*e the %cree#i#& proce%% a#d
accept po%itio#% (ith the or&a#i;atio#4 (he# o''ered+
Recr!it"e#t pro&ra" ca# "i%% the ideal i# "a#y (ay%
i+e+ by 'aili#& to attract a# ade=!ate applica#t pool4 by
!#der<o*er %elli#& the or&a#i;atio# or by i#ade=!ate
%cree#i#& applica#t% be'ore they e#ter the %electio#
proce%%+ Th!%4 to approach the ideal4 i#di*id!al%
re%po#%ible 'or the recr!it"e#t proce%% "!%t )#o( ho(
"a#y a#d (hat type% o' e"ployee% are #eeded4 (here
a#d ho( to loo) 'or the i#di*id!al% (ith the appropriate
=!ali'icatio#% a#d i#tere%t%4 (hat i#d!ce"e#t to !%e 'or
*ario!% type% o' applica#t% &ro!p%4 ho( to di%ti#&!i%h
applica#t% (ho are =!ali'ied 'ro" tho%e (ho ha*e a
rea%o#able cha#ce o' %!cce%% a#d ho( to e*al!ate their
(or)+

STA1E @.
RECRUITMENT PLANNIN1.
The 'ir%t %ta&e i# the recr!it"e#t proce%% i%
pla##i#&+ Pla##i#& i#*ol*e% the tra#%latio# o' li)ely job
*aca#cie% a#d i#'or"atio# abo!t the #at!re o' the%e job%
i#to %et o' objecti*e% or tar&et% that %peci'y the 5@7
N!"ber% a#d 5E7 Type% o' applica#t% to be co#tacted+
N!"ber% o' co#tact .
Or&a#i;atio#4 #early al(ay%4 pla# to attract "ore
applica#t% tha# they (ill hire+ So"e o' tho%e co#tacted
(ill be !#i#tere%ted4 !#=!ali'ied or both+ Each ti"e a
recr!it"e#t Pro&ra" i% co#te"plated4 o#e ta%) i% to
RE*RUIT"ENT AND SELE*TION +4
e%ti"ate the #!"ber o' applica#t% #ece%%ary to 'ill all
*aca#cie% (ith the =!ali'ied people+
Type% o' co#tact%.
It i% ba%ically co#cer#ed (ith the type% o' people to be
i#'or"ed abo!t job ope#i#&%+ The type o' people depe#d%
o# the ta%)% a#d re%po#%ibilitie% i#*ol*ed a#d the
=!ali'icatio#% a#d e9perie#ce e9pected+ The%e detail% are
a*ailable thro!&h job de%criptio# a#d job %peci'icatio#+
STA1E E.
STRATE1Y DEDELOPMENT .
0he# it i% e%ti"ated that (hat type% o' recr!it"e#t
a#d ho( "a#y are re=!ired the# o#e ha% co#ce#trate i#
5@7+ Ma)e or 3!y e"ployee%+ 5E7+ Tech#olo&ical
%ophi%ticatio# o' recr!it"e#t a#d %electio# de*ice%+ 5A7+
1eo&raphical di%trib!tio# o' labor "ar)et% co"pri%i#&
job %ee)er%+ 587+ So!rce% o' recr!it"e#t+ 5B7+ Se=!e#ci#&
the acti*itie% i# the recr!it"e#t proce%%+
GMa)e: or G3!y:.
Or&a#i;atio# "!%t decide (hether to hire le %)illed
e"ployee% a#d i#*e%t o# trai#i#& a#d ed!catio#
pro&ra"%4 or they ca# hire %)illed labor a#d
pro'e%%io#al+ E%%e#tially4 thi% i% the G"a)e: or Gb!y:
deci%io#+ Or&a#i;atio#%4 (hich hire %)illed a#d
pro'e%%io#al% %hall ha*e to pay "ore 'or the%e e"ployee%+
Tech#olo&ical Sophi%ticatio#.
The %eco#d deci%io# i# %trate&y de*elop"e#t relate%
to the "ethod% !%ed i# recr!it"e#t a#d %electio#+ Thi%
deci%io# i% "ai#ly i#'l!e#ced by the a*ailable
tech#olo&y+ The ad*e#t o' co"p!ter% ha% "ade it
po%%ible 'or e"ployer% to %ca# #atio#al a#d i#ter#atio#al
applica#t =!ali'icatio#+ Altho!&h i"per%o#al4 co"p!ter%
RE*RUIT"ENT AND SELE*TION ++
ha*e &i*e# e"ployer% a#d job %ee)er% a (ider %cope o'
optio#% i# the i#itial %cree#i#& %ta&e+
0here to loo).
I# order to red!ce the co%t%4 or&a#i;atio#% loo) i#
to labor "ar)et% "o%t li)ely to o''er the re=!ired job
%ee)er%+ 1e#erally4 co"pa#ie% loo) i# to the #atio#al
"ar)et 'or "a#a&erial a#d pro'e%%io#al e"ployee%4
re&io#al or local "ar)et% 'or tech#ical e"ployee% a#d
local "ar)et% 'or the clerical a#d bl!e,collar e"ployee%+
0he# to loo).
A# e''ecti*e recr!iti#& %trate&y "!%t deter"i#e
(he# to loo),decide o# the ti"i#&% o' e*e#t% be%ide%
)#o(i#& (here a#d ho( to loo) 'or job applica#t% +
STA1E A.
SEARC6N1.
O#ce a recr!it"e#t pla# a#d %trate&y are (or)ed
o!t4 the %earch proce%% ca# be&i#+ Search i#*ol*e% t(o
%tep%
A7+ So!rce acti*atio# a#d
37+ Selli#&+
A7+ SOURCE ACTIDATION.
Typically4 %o!rce% a#d %earch "ethod% are
acti*ated by the i%%!a#ce o' a# e"ployee re=!i%itio#+
Thi% "ea#% that #o act!al recr!iti#& ta)e% place !#til
lo#e "a#a&er% ha*e *eri'ied that *aca#cy doe% e9i%t or
(ill e9i%t+
I' the or&a#i;atio# ha% pla##ed (ell a#d do#e a
&ood job o' de*elopi#& it% %o!rce% a#d %earch "ethod%4
acti*atio# %oo# re%!lt% i# a 'lood o' applicatio#% a#d<or
re%!"e%+
RE*RUIT"ENT AND SELE*TION +,
The applicatio# recei*ed "!%t be %cree#ed+ Tho%e
(ho pa%% ha*e to be co#tacted a#d i#*ited 'or i#ter*ie(+
U#%!cce%%'!l applica#t% "!%t be %e#t letter o' re&ret+
37+ SELLIN1.
A %eco#d i%%!e to be addre%%ed i# the %earchi#&
proce%% co#cer#% co""!#icatio#%+ 6ere4 or&a#i;atio#
(al)% ti&htrope+ O# o#e ha#d4 they (a#t to do (hate*er
they ca# to attract de%irable applica#t%+ O# the other
ha#d4 they "!%t re%i%t the te"ptatio# o' o*er%elli#& their
*irt!e%+
I# %elli#& the or&a#i;atio#4 both the "e%%a&e a#d
the "edia de%er*e atte#tio#+ Me%%a&e re'er% to the
e"ploy"e#t ad*erti%e"e#t+ 0ith re&ard% to "edia4 it
"ay be %tated that e''ecti*e#e%% o' a#y recr!iti#&
"e%%a&e depe#d% o# the "edia+ Media are %e*eral,%o"e
ha*e lo( credibility4 (hile other% e#joy hi&h credibility+
Selectio# o' "edi!" or "edia #eed% to be do#e (ith a lot
o' care+
STEP 8.
SCREENIN1.
Scree#i#& o' applica#t% ca# be re&arded a% a#
i#te&ral part o' the recr!iti#& proce%%4 tho!&h "a#y
*ie( it a% the 'ir%t %tep i# the %electio# proce%%+ E*e# the
de'i#itio# o# recr!it"e#t4 (e =!oted i# the be&i##i#& o'
thi% chapter4 e9cl!de% %cree#i#& 'ro" it% %cope+ 6o(e*er4
(e ha*e i#cl!ded %cree#i#& i# recr!it"e#t 'or *alid
rea%o#%+ The %electio# proce%% (ill be&i# a'ter the
applicatio#% ha*e bee# %cr!ti#i;ed a#d %hort,li%ted+
6iri#& o' pro'e%%or% i# a !#i*er%ity i% a typical %it!atio#+
Applicatio# recei*ed i# re%po#%e to ad*erti%e"e#t% i%
%cree#ed a#d o#ly eli&ible applica#t% are called 'or a#
RE*RUIT"ENT AND SELE*TION +4
i#ter*ie(+ A %electio# co""ittee co"pri%i#& the Dice,
cha#cellor4 Re&i%trar a#d %!bject e9pert% co#d!ct%
i#ter*ie(+ 6ere4 the recr!it"e#t proce%% e9te#d% !p to
%cree#i#& the applicatio#%+ The %electio# proce%%
co""e#ce% o#ly later+
P!rpo%e o' %cree#i#&
The p!rpo%e o' %cree#i#& i% to re"o*e 'ro" the
recr!it"e#t proce%%4 at a# early %ta&e4 tho%e applica#t%
(ho are *i%ibly !#=!ali'ied 'or the job+ E''ecti*e
%cree#i#& ca# %a*e a &reat deal o' ti"e a#d "o#ey+ Care
"!%t be e9erci%ed4 ho(e*er4 to a%%!re that pote#tially
&ood e"ployee% are #ot rejected (itho!t j!%ti'icatio#+
I# %cree#i#&4 clear job %peci'icatio#% are
i#*al!able+ It i% both &ood practice a#d a le&al #ece%%ity
that applica#t:% =!ali'icatio# i% j!d&ed o# the ba%i% o'
their )#o(led&e4 %)ill%4 abilitie% a#d i#tere%t re=!ired to
do the job+
The tech#i=!e% !%ed to %cree# applica#t% *ary
depe#di#& o# the ca#didate %o!rce% a#d recr!iti#&
"ethod% !%ed+ I#ter*ie( a#d applicatio# bla#)% "ay be
!%ed to %cree# (al),i#%+ Ca"p!% recr!iter% a#d a&e#cy
repre%e#tati*e% !%e i#ter*ie(% a#d re%!"e%+ Re'ere#ce
chec)% are al%o !%e'!l i# %cree#i#&+
STA1E B.
EDALUATION AND CONTROL.
E*al!atio# a#d co#trol i% #ece%%ary a% co#%iderable co%t%
are i#c!rred i# the recr!it"e#t proce%%+ The co%t%
&e#erally i#c!rred are. ,
@+ Salarie% 'or recr!iter%+
E+ Ma#a&e"e#t a#d pro'e%%io#al ti"e %pe#t o# prepari#&
job de%criptio#4 job %peci'icatio#%4 ad*erti%e"e#t%4
a&e#cy liai%o# a#d %o 'orth+
RE*RUIT"ENT AND SELE*TION +.
A+ The co%t o' ad*erti%e"e#t% or other recr!it"e#t
"ethod%4 that i%4 a&e#cy 'ee%+
8+ Recr!it"e#t o*erhead% a#d ad"i#i%trati*e e9pe#%e%+
B+ Co%t% o' o*erti"e a#d o!t%o!rci#& (hile the *aca#cie%
re"ai# !#'illed+
H+ Co%t o' recr!iti#& !#%!itable ca#didate% 'or the
%electio# proce%%+
@+8 EDALUATION OF RECRUITMENT PROCESS
The recr!it"e#t ha% the objecti*e o' %earchi#& 'or
a#d obtai#i#& applicatio#% 'or job %ee)er% i# %!''icie#t
#!"ber a#d =!ality+ /eepi#& thi% objecti*e i# the "i#d4
the e*al!atio# "i&ht i#cl!de.
@+ Ret!r# rate o' applicatio# %e#t o!t+
E+ N!"ber o' %!itable ca#didate% 'or %electio#+
A+ Rete#tio# a#d per'or"a#ce o' the ca#didate% %elected+
8+ Co%t o' the recr!it"e#t proce%%
B+ Ti"e lap%ed data
H+ Co""e#t% o# i"a&e projected+
RE*RUIT"ENT AND SELE*TION +0
@+B So!rce% o' Recr!it"e#t
SOURCES OF MANA1ERIAL RECRUITMENT
INTERNAL SOURCES EFTERNAL
SOURCES
4& 6$omotion 4& *am'u! $ec$uitment
+& T$an!e$! +& 6$e!! ad7e$ti!ement
,& Inte$nal notiication ,& "ana#ement con!ultanc8 !e$7ice
%Ad7e$ti!ement& 9 '$i7ate em'lo8ment e:chan#e!
4& Reti$ement 4& De'utation o 'e$!onnel o$ t$an!e$
;$om one ente$'$i!e to
anothe$
.& Recall .& "ana#ement t$ainin# !cheme!
0& ;o$me$ em'lo8ee! 0& <al=>in!, ?$ite>in!, tal=>in!
1& "i!cellaneou! e:te$nal !ou$ce
The %o!rce% o' recr!it"e#t ca# be broadly cate&ori;ed
i#to i#ter#al a#d e9ter#al %o!rce%,
5I7 I#ter#al Recr!it"e#t J I#ter#al recr!it"e#t
%ee)% applica#t% 'or po%itio#% 'ro" (ithi# the
co"pa#y+ The *ario!% i#ter#al %o!rce% i#cl!de:
Pro"otio#% a#d Tra#%'er% J
Pro"otio# i% a# e''ecti*e "ea#% !%i#& job
po%ti#& a#d per%o##el record%+ Cob po%ti#& re=!ire%
#oti'yi#& *aca#t po%itio#% by po%ti#& #otice%4
circ!lati#& p!blicatio#% or a##o!#ci#& at %ta''
"eeti#&% a#d i#*iti#& e"ployee% to apply+ Per%o##el
record% help di%co*er e"ployee% (ho are doi#& job%
RE*RUIT"ENT AND SELE*TION +1
belo( their ed!catio#al =!ali'icatio#% or %)ill le*el%+
Pro"otio#% ha% "a#y ad*a#ta&e% li)e it i% &ood p!blic
relatio#%4 b!ild% "orale4 e#co!ra&e% co"pete#t
i#di*id!al% (ho are a"bitio!%4 i"pro*e% the
probability o' &ood %electio# %i#ce i#'or"atio# o# the
i#di*id!al:% per'or"a#ce i% readily a*ailable4 i%
cheaper tha# &oi#& o!t%ide to recr!it4 tho%e cho%e#
i#ter#ally are 'a"iliar (ith the or&a#i;atio# th!%
red!ci#& the orie#tatio# ti"e a#d e#er&y a#d al%o act%
a% a trai#i#& de*ice 'or de*elopi#& "iddle,le*el a#d
top,le*el "a#a&er%+ 6o(e*er4 pro"otio#% re%trict the
'ield o' %electio# pre*e#ti#& 're%h blood - idea% 'ro"
e#teri#& the or&a#i;atio#+ It al%o lead% to i#breedi#&
i# the or&a#i;atio#+ Tra#%'er% are al%o i"porta#t i#
pro*idi#& e"ployee% (ith a broad,ba%ed *ie( o' the
or&a#i;atio#4 #ece%%ary 'or '!t!re pro"otio#%+
E"ployee re'erral%,

E"ployee% ca# de*elop &ood pro%pect% 'or their 'a"ilie% a#d
'rie#d% by ac=!ai#ti#& the" (ith the ad*a#ta&e% o' a job (ith
the co"pa#y4 '!r#i%hi#& the" (ith i#trod!ctio# a#d
e#co!ra&i#& the" to apply+ Thi% i% a *ery e''ecti*e "ea#% a%
"a#y =!ali'ied people ca# be reached at a *ery lo( co%t to the
co"pa#y+ The other ad*a#ta&e% are that the e"ployee% (o!ld
bri#& o#ly tho%e re'erral% that they 'eel (o!ld be able to 'it
i# the or&a#i ;atio# ba%ed o# their o(# e9perie#ce+ The
or&a#i;atio# ca# be a%%!red o' the reliabil ity a#d the
character o' the re'erral%+ I# thi% (ay4 the or&a#i ;atio# ca#
al%o '!l'ill %ocial obli&atio#% a#d create &ood(ill+
RE*RUIT"ENT AND SELE*TION +2
For"er E"ployee%,
The%e i#cl!de retired e"ployee% (ho are (illi#& to
(or) o# a part,ti"e ba%i%4 i#di*id!al% (ho le't (or) a#d are
(illi#& to co"e bac) 'or hi&her co"pe#%atio#%+ E*e#
retre#ched e"ployee% are ta)e# !p o#ce a&ai#+ The ad*a#ta&e
here i% that the people are already )#o(# to the or&a#i;atio#
a#d there i% #o #eed to 'i#d o!t their pa%t per'or"a#ce a#d
character+ Al%o4 there i% #o #eed o' a# orie#tatio# pro&ra"
'or the"4 %i#ce they are 'a"iliar (ith the or&a#i;atio#+
Depe#de#t% o' decea%ed e"ployee%,

U%!ally4 ba#)% 'ollo( thi% policy+ I' a# e"ployee die%4 hi% <
her %po!%e or %o# or da!&hter i% recr!ited i# their place+ Thi%
i% !%!ally a# e''ecti*e (ay to '!l'ill %ocial obli&atio# a#d
create &ood(ill+
Recall% .,
0he# "a#a&e"e#t 'ace% a proble"4 (hich ca# be %ol*ed o#ly
by a "a#a&er (ho ha% proceeded o# lo#& lea*e4 it "ay de
decided to recall that per%o#% a'ter the proble" i% %ol*ed4 hi%
lea*e "ay be e9te#ded-
Retire"e#t% . ,
At ti"e%4 "a#a&e"e#t "ay #ot 'i#d %!itable ca#didate% i#
place o' the o#e (ho had retired4 a'ter "eritorio!% %er*ice+
U#der the circ!"%ta#ce%4 "a#a&e"e#t "ay decide to call
retired "a#a&er% (ith #e( e9te#%io#-
I#ter#al #oti'icatio# 5ad*erti%e"e#t7 . ,
So"eti"e%4 "a#a&e"e#t i%%!e% a# i#ter#al #oti'icatio# 'or
the be#e'it o' e9i%ti#& e"ployee%+ Mo%t e"ployee% )#o( 'ro"
their o(# e9perie#ce abo!t the re=!ire"e#t o' the job a#d
(hat %ort o' per%o# the co"pa#y i% loo)i#& 'or+ O'te#
e"ployee% ha*e 'rie#d% or ac=!ai#ta#ce% (ho "eet the%e
RE*RUIT"ENT AND SELE*TION +3
re=!ire"e#t%+ S!itable per%o#% are appoi#ted at the *aca#t
po%t%+
5II7 E9ter#al Recr!it"e#t J E9ter#al recr!it"e#t %ee)%
applica#t% 'or po%itio#% 'ro" %o!rce% o!t%ide the co"pa#y+ They
ha*e o!t#!"bered the i#ter#al "ethod%+ The *ario!% e9ter#al
%o!rce% i#cl!de:
Pro'e%%io#al or Trade A%%ociatio#% .,
Ma#y a%%ociatio#% pro*ide place"e#t %er*ice to it%
"e"ber%+ It co#%i%t% o' co"pili#& job %ee)er:% li%t% a#d
pro*idi#& acce%% to "e"ber% d!ri#& re&io#al or #atio#al
co#*e#tio#%+ Al%o4 the p!blicatio#% o' the%e a%%ociatio#% carry
cla%%i'ied ad*erti%e"e#t% 'ro" e"ployer% i#tere%ted i#
recr!iti#& their "e"ber%+ The%e are partic!larly !%e'!l 'or
attracti#& hi&hly ed!cated4 e9perie#ced or %)illed per%o##el+
Al%o4 the recr!iter% ca# ;ero o# i# %peci'ic job %ee)er%4
e%pecially 'or hard,to,'ill tech#ical po%t%+
Ad*erti%e"e#t% .,
It i% a pop!lar "ethod o' %ee)i#& recr!it%4 a% "a#y
recr!iter% pre'er ad*erti%e"e#t% beca!%e o' their (ide reach+
0a#t ad% de%cribe the job be#e'it%4 ide#ti'y the e"ployer a#d
tell tho%e i#tere%ted ho( to apply+ Ne(%paper i% the "o%t
co""o# "edi!" b!t 'or hi&hly %peciali;ed recr!it%4
ad*erti%e"e#t% "ay be placed i# pro'e%%io#al or b!%i#e%%
jo!r#al%+
Ad*erti%e"e#t% "!%t co#tai# proper i#'or"atio#
li)e the job co#te#t4 (or)i#& co#ditio#%4 locatio# o' job4
co"pe#%atio# i#cl!di#& 'ri#&e be#e'it%4 job %peci'icatio#%4
&ro(th a%pect%4 etc+ The ad*erti%e"e#t ha% to %ell the idea
that the co"pa#y a#d job are per'ect 'or the ca#didate+
Recr!it"e#t ad*erti%e"e#t% ca# al%o %er*e a% corporate
ad*erti%e"e#t% to b!ild co"pa#y: i"a&e+ It al%o co%t
e''ecti*e-
E"ploy"e#t E9cha#&e%.,
E"ploy"e#t E9cha#&e% ha*e bee# %et !p all o*er the
co!#try i# de'ere#ce to the pro*i%io# o' the E"ploy"e#t
E9cha#&e% 5Co"p!l%ory Noti'icatio# o' Daca#cie%7 Act4 @?B?+
The Act applie% to all i#d!%trial e%tabli%h"e#t% ha*i#& EB
RE*RUIT"ENT AND SELE*TION ,5
(or)er% or "ore each+ The Act re=!ire% all the i#d!%trial
e%tabli%h"e#t% to #oti'y the *aca#cie% be'ore they are 'illed+
The "ajor '!#ctio#% o' the e9cha#&e% are to i#crea%e the pool
o' po%%ible applica#t% a#d to do the preli"i#ary %cree#i#&+
Th!%4 e"ploy"e#t e9cha#&e% act a% a li#) bet(ee# the
e"ployer% a#d the pro%pecti*e e"ployee%+ The%e o''ice% are
partic!larly !%e'!l to i# recr!iti#& bl!e,collar4 (hite collar
a#d tech#ical (or)er%+
Ca"p!% Recr!it"e#t%.,
Colle&e%4 !#i*er%itie%4 re%earch laboratorie%4 %port%
'ield% a#d i#%tit!te% are 'ertile &ro!#d 'or recr!iter%4
partic!larly the i#%tit!te%+ Ca"p!% Recr!it"e#t i% &oi#&
&lobal (ith co"pa#ie% li)e 6LL4 Citiba#)4 6CL,6P4 ANK
1ri#d lay%4 L-T4 Motorola a#d Relia#ce loo)i#& 'or &lobal
"ar)et%+ So"e co"pa#ie% recr!it a &i*e# #!"ber o'
ca#didate% 'ro" the%e i#%tit!te% e*ery year+ Ca"p!%
recr!it"e#t i% %o "!ch %o!&ht a'ter that each colle&eL
!#i*er%ity depart"e#t or i#%tit!te (ill ha*e a place"e#t
o''icer to ha#dle recr!it"e#t '!#ctio#%+ 6o(e*er4 it i% o'te#
a# e9pe#%i*e proce%%4 e*e# i' recr!iti#& proce%% prod!ce% job
o''er% a#d accepta#ce% e*e#t!ally+ A "ajority lea*e the
or&a#i;atio# (ithi# the 'ir%t 'i*e year% o' their e"ploy"e#t+
Yet4 it i% a "ajor %o!rce o' recr!it"e#t 'or pre%ti&io!%
co"pa#ie%+
0al),i#%4 0rite,i#% a#d Tal),i#%,
The "o%t co""o# a#d lea%t e9pe#%i*e approach 'or
ca#didate% i% direct applicatio#%4 i# (hich job %ee)er% %!b"it
!#%olicited applicatio# letter% or re%!"e%+ Direct applicatio#%
ca# al%o pro*ide a pool o' pote#tial e"ployee% to "eet '!t!re
#eed%+ Fro" e"ployee%: *ie(poi#t4 (al),i#% are pre'erable a%
they are 'ree 'ro" the ha%%le% a%%ociated (ith other "ethod%
o' recr!it"e#t+ 0hile direct applicatio#% are partic!larly
e''ecti*e i# 'illi#& e#try,le*el a#d !#%)illed *aca#cie%4 %o"e
or&a#i;atio#% co"pile pool% o' pote#tial e"ployee% 'ro"
direct applicatio#% 'or %)illed po%itio#%+ Write-ins are tho%e
(ho %e#d (ritte# e#=!irie%+ The%e job%ee)er% are a%)ed to
co"plete applicatio# 'or"% 'or '!rther proce%%i#&+ Talk-ins
i#*ol*e% the job a%pira#t% "eeti#& the recr!iter 5o# a#
appropriated date7 'or detailed tal)%+ No applicatio# i%
re=!ired to be %!b"itted to the recr!iter+
RE*RUIT"ENT AND SELE*TION ,4
Co#tractor%.,
They are !%ed to recr!it ca%!al (or)er%+ The #a"e% o'
the (or)er% are #ot e#tered i# the co"pa#y record% a#d4 to
thi% e9te#tL di''ic!ltie% e9perie#ced i# "ai#tai#i#& per"a#e#t
(or)er% are a*oided+
Co#%!lta#t%.,
They are i# the pro'e%%io# 'or recr!iti#& a#d
%electi#& "a#a&erial a#d e9ec!ti*e per%o##el+ They are !%e'!l
a% they ha*e #atio#(ide co#tact% a#d le#d pro'e%%io#ali%" to
the hiri#& proce%%+ They al%o )eep pro%pecti*e e"ployer a#d
e"ployee a#o#y"o!%+ 6o(e*er4 the co%t ca# be a deterre#t
'actor+
6ead 6!#ter%.,
They are !%e'!l i# %peciali;ed a#d %)illed ca#didate
(or)i#& i# a partic!lar co"pa#y+ A# a&e#t i% %e#t to
repre%e#t the recr!iti#& co"pa#y a#d o''er i% "ade to the
ca#didate+ Thi% i% a !%e'!l %o!rce (he# both the co"pa#ie%
i#*ol*ed are i# the %a"e 'ield4 a#d the e"ployee i% rel!cta#t
to ta)e the o''er %i#ce he 'ear%4 that hi% co"pa#y i% te%ti#& hi%
loyalty+
Radio4 Tele*i%io# a#d I#ter#et.,
Radio a#d tele*i%io# are !%ed to reach certai#
type% o' job applica#t% %!ch a% %)illed (or)er%+ Radio a#d
tele*i%io# are !%ed b!t %pari#&ly4 a#d that too4 by &o*er#"e#t
depart"e#t% o#ly+ Co"pa#ie% i# the pri*ate %ector are
he%ita#t to !%e the "edia beca!%e o' hi&h co%t% a#d al%o
beca!%e they 'ear that %!ch ad*erti%i#& (ill "a)e the
co"pa#ie% loo) de%perate a#d da"a&e their co#%er*ati*e
i"a&e+ 6o(e*er4 there i% #othi#& i#here#tly de%perate abo!t
!%i#& radio a#d tele*i%io#+ It depe#d% !po# (hat i% %aid a#d
ho( it i% deli*ered+ I#ter#et i% beco"i#& a pop!lar optio# 'or
recr!it"e#t today+ There are %peciali;ed %ite% li)e
#a!)ri+ co"+ Al%o4 (eb%ite% o' co"pa#ie% ha*e a %eparate
%ectio# (herei#L a%pira#t% ca# %!b"it their re%!"e% a#d
applicatio#%+ Thi% pro*ide% a (ider reach+
Co"petitor%.,
Thi% "ethod i% pop!larly )#o(# a% poachi#&$ or
raidi#&$ (hich i#*ol*e% ide#ti'yi#& the ri&ht people i# ri*al
co"pa#ie%4 o''eri#& the" better ter"% a#d l!ri#& the" a(ay+
RE*RUIT"ENT AND SELE*TION ,+
For i#%ta#ce4 %e*eral e9ec!ti*e% o' 6MT le't to joi# Tita#
0atch Co"pa#y+ There are le&al a#d ethical i%%!e% i#*ol*ed
i# raidi#& ri*al 'ir"% 'or pote#tial ca#didate%+ Fro" the le&al
poi#t o' *ie(4 a# e"ployee i% e9pected to joi# a #e(
or&a#i;atio# o#ly a'ter obtai#i#& a G#o objectio# certi'icate:
'ro" hi%< her pre%e#t e"ployer+ Diolati#& thi% re=!ire"e#t
%hall bi#d the e"ployee to pay a 'e( "o#th%: %alary to hi%<
her pre%e#t e"ployer a% a p!#i%h"e#t+ 6o(e*er4 there are
"a#y ethical i%%!e% attached to it+
Mer&er% a#d Ac=!i%itio#%.,
0he# or&a#i;atio#% co"bi#e4 they ha*e a pool o'
e"ployee%4 o!t o' (ho" %o"e "ay #ot be #ece%%ary a#y
lo#&er+ A% a re%!lt4 the #e( or&a#i;atio# ha%4 i# e''ect4 a pool
o' =!ali'ied job applica#t%+ A% a re%!lt4 #e( job% "ay be
created+ 3oth #e( a#d old job% "ay be readily %ta''ed by
dra(i#& the be%t,=!ali'ied applica#t% 'ro" thi% e"ployee
pool+ Thi% "ethod 'acilitate% the i""ediate i"ple"e#tatio# o'
a# or&a#i;atio#:% %trate&ic pla#+ It e#able% a# or&a#i;atio# to
p!r%!e a b!%i#e%% pla#4 6o(e*er4 the #eed to di%place
e"ployee% a#d to i#te&rate a lar&e #!"ber o' the" rather
=!ic)ly i#to a #e( or&a#i ;atio# "ea#% that the per%o##el,
pla##i#& a#d %electio# proce%% beco"e% critical "ore tha#
e*er-
E*al!atio# o' E9ter#al Recr!it"e#t.
E9ter#al %o!rce% o' recr!it"e#t ha*e both "erit% a#d de"erit%+
The "erit% are,
The or&a#i;atio# (ill ha*e the be#e'it o' #e( %)ill%4
#e( tale#t% a#d #e( e9peri e#ce%4 i' people are hired
'ro" e9ter#al %o!rce%+
The "a#a&e"e#t (ill be able to '!l'ill re%er*atio#
re=!ire"e#t% i# 'a*or o' the di%ad*a#ta&ed %ectio#% o'
the %ociety+
Scope 'or re%e#t"e#t4 heartb!r# a#d jealo!%y ca# be
a*oided by recr!iti#& 'ro" o!t%ide+
The de"erit% are,
RE*RUIT"ENT AND SELE*TION ,,
3etter "oti*atio# a#d i#crea%ed "orale a%%ociated (ith
pro"oti#& o(# e"ployee% re lo%t to the or&a#i;atio#+
E9ter#al recr!it"e#t i% co%tly+
I' recr!it"e#t a#d %electio# proce%%e% are #ot properly
carried o!t4 cha#ce% o' ri&ht ca#didate% bei#& rejected
a#d (ro#& applica#t% bei#& %elected occ!r+
6i&h trai#i#& ti"e i% a%%ociated (ith e9ter#al
recr!it"e#t+
98% of organizational success depends upon efficient employee
selection
@+ H HM,Seco#d 1!ide to 6iri#& the Ri&ht Peopl e
M.HM De'i#e the D!tie%.
To 'i#d pro"i%i#& e"ployee%4 yo! "!%t 'ir%t deter"i#e (hat yo!
(a#t the" to do+ Care'!lly co#%ider all direct a#d a%%ociated
re%po#%ibilitie% a#d i#corporate the" i#to a (ritte# job
de%criptio#+ 3e care'!l (ith &e#eral title% %!ch a% typi%t or %ale%
cler)4 a% they ha*e di''ere#t "ea#i#&% to di''ere#t people+
M.8? (hat it Ta)e% to do the"@
F!l'illi#& the%e re%po#%ibilitie% (ill re=!ire %o"e le*el o' %)ill
a#d e9perie#ce4 e*e# i' it i% a# e#try,le*el po%itio#+ 3e
rea%o#able abo!t yo!r e9pectatio#%+ Setti#& the bar too hi&h "ay
li"it yo!r a*ailable tale#t poolL %etti#& it too lo( ri%)% a 'lood o'
applicatio#% 'ro" tho%e !#=!ali'ied 'or the job+
M.A> "a)e it (orth their 0hile.
Li)e(i%e4 yo! do#:t (a#t to be o*erly &e#ero!% or re%tricti*e
abo!t co"pe#%atio#+ State a#d local cha"ber% o' co""erce4
e"ploy"e#t b!rea!% a#d pro'e%%io#al a%%ociatio#% ca# help yo!
deter"i#e appropriate (a&e% a#d be#e'it%+ Sca##i#& de%criptio#%
o' co"parable job% i# the cla%%i'ied ad% a#d other e"ploy"e#t
p!blicatio#% (ill al%o pro*ide cl!e% abo!t pre*aili#& (a&e rate%+
RE*RUIT"ENT AND SELE*TION ,4
M.AI Spread the 0ord.
6o( yo! ad*erti%e yo!r job ope#i#& depe#d% o# (ho yo! (a#t to
attract+ So"e po%itio#% are a% ea%y to pro"ote a% po%ti#& a help
(a#ted$ %i&# i# yo!r %tore (i#do( or placi#& a# ad i# yo!r local
#e(%paper+ For job% re=!iri#& "ore %peciali;ed %)ill%4 co#%ider
tar&eted cha##el% %!ch a% trade "a&a;i#e%4 o#,li#e job ba#)%
a#d e"ploy"e#t a&e#cie% 5tho!&h the%e "ay re=!ire a 'ee7+ A#d
do#:t o*erloo) %o!rce% %!ch a% 'rie#d%4 #ei&hbor%4 %!pplier:%
c!%to"er% a#d pre%e#t e"ployee%+
M.EB tal) it o*er.
3eca!%e yo! ha*e clearly de'i#ed the role a#d re=!ire"e#t%4 yo!
%ho!ld ha*e little di''ic!lty ide#ti'yi#& ca#didate% 'or
i#ter*ie(%+ Ma)e %!re yo! %ched!le the" (he# yo! ha*e a"ple
ti"e to re*ie( the re%!"e4 prepare yo!r =!e%tio#% a#d &i*e the
ca#didate yo!r !#di*ided atte#tio#+ A'ter the i#ter*ie(4 jot
do(# a#y i"pre%%io#% or )ey poi#t% (hile they:re %till 're%h i#
yo!r "i#d+ Thi% (ill be a *al!able re'ere#ce (he# it:% ti"e to
"a)e a deci%io#-
M.@E Follo(,!p o# I#ter*ie(%.
Yo! (a#t to belie*e yo!r ca#didate% are bei#& ho#e%t4 b!t #e*er
a%%!"e+ Co#tact re'ere#ce% to "a)e %!re yo!:re &etti#& the 'act%
or to clear !p a#y !#certai#tie%+ Pro'e%%io#al bac)&ro!#d chec)%
are a (i%e i#*e%t"e#t 'or hi&hly %e#%iti*e po%itio#% or tho%e that
i#*ol*e ha#dli#& %!b%ta#tial a"o!#t% o' "o#ey a#d *al!able%+
M.MA yo!:*e Fo!#d the"L #o( )eep the".
No( that yo!:*e hired ideal e"ployee%4 "a)e %!re they %tay (ith
yo! by pro*idi#& trai#i#& a#d pro'e%%io#al de*elop"e#t
opport!#itie%+ The %"all b!%i#e%% e9pert% at SCORE ca# help
yo! cra't h!"a# re%o!rce policie% a#d i#ce#ti*e pla#% that (ill
e#%!re yo!r co"pa#y re"ai#% the %"all b!%i#e%% e"ployer o'
choice+
SELECTION
RE*RUIT"ENT AND SELE*TION ,.
Selectio# i% de'i#ed a% the proce%% o' di''ere#tiati#& bet(ee#
applica#t% i# order to ide#ti'y 5a#d hire7 tho%e (ith a &reater
li)elihood o' %!cce%% i# a job+
election is !asically picking an applicant from "a pool of
applicants# $%o %as t%e appropriate &ualification and competency
to do t%e 'o!(
T%e difference !et$een recruitment and selection)
*ecruitment is identifying n encouraging prospecti+e employees to
apply for a 'o!(
,nd
election is selecting t%e rig%t candidate from t%e pool of
applicants(
-

The 'ollo(i#& chart &i*e% a# idea abo!t %electio# proce%%. ,
RE*RUIT"ENT AND SELE*TION
E:te$nal En7i$onment
Inte$nal En7i$onment
6$elimina$8 Inte$7ie? Selection Te!t! Em'lo8ment Inte$7ie?
Ree$ence and Bac=#$ound
Anal8!i!
Selection Deci!ion 6h8!ical E:amination Aob Oe$
Em'lo8ment *ont$act
E7aluation

























R
e
j
e
c
t
e
d

A
p
p
l
i
c
a
t
i
o
#
,0
E#*iro#"e#t 'actor a''ecti#& %electio# . ,
Selectio# i% i#'l!e#ced by %e*eral 'actor%+ More pro"i#e#t a"o#& the"
are %!pply a#d de"a#d o' %peci'ic %)ill% i# the labor "ar)et4 !#e"ploy"e#t
rate4 labor,"ar)et co#ditio#%4 le&al a#d political co#%ideratio#%4 co"pa#y:%
i"a&e4 co"pa#y:% policy4 h!"a# re%o!rce% pla##i#& a#d co%t o' hiri#&+ The
la%t three co#%tit!te the i#ter#al e#*iro#"e#t a#d the re"ai#i#& 'or" the
e9ter#al e#*iro#"e#t o' %electio# proce%%+
STEP @ . ,
PRELIMINARY INTERDIE0
The applica#t% recei*ed 'ro" job %ee)er% (o!ld be %!bject to %cr!ti#y
%o a% to eli"i#ate !#=!ali'ied applica#t%+ Thi% i% !%!ally 'ollo(ed by a
preli"i#ary i#ter*ie( the p!rpo%e o' (hich i% "ore or le%% the %a"e a%
%cr!ti#y o' applicatio#4 that i%4 eli"i#ate o' !#=!ali'ied applica#t%+ Scr!ti#y
e#able% the 6R %peciali%t% to eli"i#ate !#=!ali'ied job%ee)er% ba%ed o# the
i#'or"atio# %!pplied i# their applicatio# 'or"%+ Preli"i#ary i#ter*ie(4 o#
the other ha#d4 help% reject "i%'it% 'or rea%o#4 (hich did #ot appear i# the
applicatio# 'or"%+ 3e%ide%4 preli"i#ary i#ter*ie(4 o'te# called Gco!rte%y
i#ter*ie(:4 i% a &ood p!blic relatio# e9erci%e+
STEP E . ,
SELECTION TEST.
Cob %ee)er% (ho pa%% the %cree#i#& a#d the preli"i#ary i#ter*ie( are
called 'or te%t%+ Di''ere#t type% o' te%t% "ay be ad"i#i%tered4 depe#di#& o#
the job a#d the co"pa#y+ 1e#erally4 te%t% are !%ed to deter"i#e the
applica#t:% ability4 aptit!de a#d per%o#ality+
The 'ollo(i#& are the type o' te%t% ta)e#.
@7+ Ability te%t% . >
A%%i%t i# deter"i#i#& ho( (ell a# i#di*id!al ca# per'or" ta%)%
related to the job+ A# e9cel le#t ill!%tratio# o' thi% i% the typi#& te%t%
&i*e# to a pro%pecti*e e"ployer 'or %ecretarial job+ Al%o called a%
GAC6EIDEMENT TESTS:+ It i% co#cer#ed (ith (hat o#e ha%
acco"pli%hed+ 0he# applica#t clai"% to )#o( %o"ethi#&4 a# achie*e"e#t
te%t i% ta)e# to "ea%!re ho( (ell they )#o( it+ Trade te%t% are the "o%t
co""o# type o' achie*e"e#t te%t &i*e#+ N!e%tio#% ha*e bee# prepared
a#d te%ted 'or %!ch trade% a% a%be%to% (or)er4 p!#ch,pre%% operator%4
electri cia#% a#d "achi#i%t%+ There are4 o' co!r%e4 "a#y !#%ta#dardi%ed
achie*e"e#t te%t% &i*e# i# i#d!%trie%4 %!ch a% typi#& or dictatio# te%t% 'or
a# applica#t 'or a %te#o&raphic po%itio#+
E7+ Aptit!de te%t . ,
Aptit!de te%t% "ea%!re (hether a# i#di*id!al:% ha% the capacity or
late#t ability to lear# a &i*e# job i' &i*e# ade=!ate trai#i#&+ The !%e o'
aptit!de te%t i% ad*i%able (he# a# applica#t ha% had little or #o e9perie#ce
alo#& the li#e o' the job ope#i#&+ Aptit!de% te%t% help deter"i#e a per%o#:%
pote#tial to lear# i# a &i*e# area+ A# e9a"ple o' %!ch te%t i% the &e#eral
"a#a&e"e#t aptit!de te%t% 51MAT74 (hich "a#y b!%i#e%% %t!de#t% ta)e
prior to &ai#i#& ad"i%%io# to a &rad!ate b!%i#e%% %chool pro&ra""e+
Aptit!de te%t i#dicate% the ability or 'it#e%% o' a# i#di*id!al to e#&a&e
%!cce%%'!lly i# a#y #!"ber o' %peciali ;ed acti*itie%+ They co*er %!ch area%
clerical aptit!de4 #!"erical aptit!de4 "echa#ical aptit!de4 "otor co,
ordi#atio#4 'i#&er de9terity a#d "a#!al de9terity+ The%e te%t% help to detect
po%iti*e #e&ati*e poi#t% i# a per%o#:% %e#%ory or i#tellect!al ability+ They
'oc!% atte#tio# o# a partic!lar type o' tale#t %!ch a% lear#i#& or rea%o#i#&
i# re%pect o' a partic!lar 'ield o' (or)+
For"% o' aptit!de te%t.
@+ Me#tal or i#telli&e#ce te%t% .
They "ea%!re the o*erall i#tellect!al ability o' a per%o#
a#d e#able to )#o( (hether the per%o# ha% the "e#tal ability to
deal (ith certai# proble"%+
E+ Mecha#ical aptit!de te%t% .
They "ea%!re the ability o' a per%o# to lear# a partic!lar
type o' "echa#ical (or)+ The%e te%t% help% to "ea%!re
%peciali;ed tech#ical )#o(led&e a#d proble" %ol*i#& abilitie% i'
the ca#didate+ They are !%e'!l i# %electio# o' "echa#ic%4
"ai#te#a#ce (or)er%4 etc+
RE*RUIT"ENT AND SELE*TION ,2
A+ P%ycho"otor or %)ill% te%t% .
They are tho%e4 (hich "ea%!re a per%o#:% ability to do a
%peci'ic job+ S!ch te%t% are co#d!cted i# re%pect o' %e"i, %)illed
a#d repetiti*e job% %!ch a% pac)i#&4 te%ti#& a#d i#%pectio#4 etc+
A7+ I#telli&e#ce te%t .
Thi% te%t help% to e*al!ate trait% o' i#telli&e#ce+ Me#tal ability4 pre%e#ce o'
"i#d 5alert#e%%74 #!"erical ability4 "e"ory a#d %!ch other a%pect% ca# be
"ea%!red+
The i#telli&e#ce i% probably the "o%t (idely ad"i#i%tered %ta#dardi ;ed te%t
i# i#d!%try+ It i% ta)e# to j!d&e #!"erical4 %)ill%4 rea%o#i#&4 "e"ory a#d
%!ch other abilitie%+
87+ I#tere%t Te%t .
Thi% i% co#d!cted to 'i#d o!t li)e% a#d di%li)e% o' ca#didate% to(ard%
occ!patio#%4 hobbie%4 etc+ %!ch te%t% i#dicate (hich occ!patio#% are "ore i#
li#e (ith a per%o#:% i#tere%t+ S!ch te%t% al%o e#able the co"pa#y to pro*ide
*ocatio#al &!ida#ce to the %elected ca#didate% a#d e*e# to the e9i%ti#&
e"ployee%+
The%e te%t% are !%ed to "ea%!re a# i#di*id!al:% acti*ity pre'ere#ce%+ The%e
te%t% are partic!larly !%e'!l 'or %t!de#t% co#%ideri#& "a#y career% or
e"ployee% decidi#& !po# career cha#&e%+
B7+ Per%o#ality Te%t .
The i"porta#ce o' per%o#ality to job %!cce%% i% !#de#iable+ O'te# a#
i#di*id!al (ho po%%e%%e% the i#telli&e#ce4 aptit!de a#d e9perie#ce 'or
certai# ha% 'ailed beca!%e o' i#ability to &et alo#& (ith a#d "oti*ate other
people+
It i% co#d!cted to j!d&e "at!rity4 %ocial or i#terper%o#al %)ill%4 beha*ior
!#der %tre%% a#d %trai#4 etc+ thi% te%t i% *ery "!ch e%%e#tial o# ca%e o'
%electio# o' %ale% 'orce4 p!blic relatio# %ta''4 etc+ (here per%o#ality play% a#
i"porta#t role+
Per%o#ality te%t% are %i"ilar to i#tere%t te%t% i# that they4 al%o4 i#*ol*e a
%erio!% proble" o' obtai#i#& a# ho#e%t a#%(er+
RE*RUIT"ENT AND SELE*TION ,3
H7+ Projecti*e Te%t .
Thi% te%t re=!ire% i#terpretatio# o' proble"% or %it!atio#%+ For e9a"ple4 a
photo&raph or a pict!re ca# be %ho(# to the ca#didate% a#d they are a%)ed
to &i*e their *ie(%4 a#d opi#io#% abo!t the pict!re+
>7+ 1e#eral )#o(led&e Te%t .
No( day% 1+ /+ Te%t% are *ery co""o# to 'i#d &e#eral a(are#e%% o' the
ca#didate% i# the 'ield o' %port%4 politic%4 (orld a''air%4 c!rre#t a''air%+
I7+ Perceptio# Te%t .
At ti"e% perceptio# te%t% ca# be co#d!cted to 'i#d o!t belie'%4 attit!de%4 a#d
"e#tal %harp#e%%+ etc+
?7+ 1rapholo&y Te%t .
It i% de%i&#ed to a#aly;e the ha#d(riti#& o' i#di*id!al+ It ha% bee# %aid that
a# i#di*id!al:% ha#d(riti#& ca# %!&&e%t the de&ree o' e#er&y4 i#hibitio# a#d
%po#ta#eity4 a% (ell a% di%clo%e the idio%y#cra%ie% a#d ele"e#t% o' bala#ce
a#d co#trol+ For e9a"ple4 bi& letter% a#d e"pha%i% o# capital letter% i#dicate
a te#de#cy to(ard% do"i#atio# a#d co"petiti*e#e%%+ A %la#t to the ri&ht4
"oderate pre%%!re a#d &ood le&ibility %ho( leader%hip pote#tial+
@M7+ Poly&raph Te%t .
Poly&raph i% a lie detector4 (hich i% de%i&#ed to e#%!re acc!racy o' the
i#'or"atio# &i*e# i# the applicatio#%+ Depart"e#t %tore4 ba#)%4 trea%!ry
o''ice% a#d je(ellery %hop%4 that i%4 tho%e hi&hly *!l#erable to the't or
%(i#dli#& "ay 'i#d poly&raph te%t% !%e'!l+
@@7+ Medical Te%t.
It re*eal% phy%ical 'it#e%% o' a ca#didate+ 0ith the de*elop"e#t o'
tech#olo&y4 "edical te%t% ha*e beco"e di*er%i'ied+ Medical %er*ici#& help%
"ea%!re a#d "o#itor a ca#didate:% phy%ical re%ilie#ce !po# e9po%!re to
ha;ardo!% che"ical%+
C6OOSIN1 TESTS.
The te%t "!%t be cho%e# i# the criteria o' reliability4 *alidity4 objecti*ity a#d
%ta#dardi ;atio#+ They are. ,
RE*RUIT"ENT AND SELE*TION 45
@+ RELIA3ILITY . ,
It re'er% to %ta#dardi;atio# o' the proced!re o' ad"i#i%teri#& a#d
%cori#& the te%t re%!lt%+ A per%o# (ho ta)e% te%t% o#e day a#d "a)e% a
certai# %core %ho!ld be able to ta)e the %a"e te%t the #e9t day or the #e9t
(ee) a#d "a)e "ore or le%% the %a"e %core+ A# i#di*id!al:% i#telli&e#ce4 'or
e9a"ple4 i% &e#erally a %table characteri%tic+ So i' (e ad"i#i%ter a#
i#telli&e#ce te%t4 a per%o# (ho %core% @@M i# March (o!ld %core clo%e to @@M
i' te%ted i# C!ly+ Te%t%4 (hich prod!ce (ide *ariatio#% i# re%!lt%4 %er*e little
p!rpo%e i# %electio#+
E+ DALIDITY . ,
It i% a te%t4 (hich help% predict (hether a per%o# (ill be %!cce%%'!l i#
a &i*e# job+ A te%t that ha% bee# *alidated ca# be help'!l i# di''ere#tiati#&
bet(ee# pro%pecti*e e"ployee% (ho (ill be able to per'or" the job (ell a#d
tho%e (ho (ill #ot+ Nat!rally4 #o te%t (ill be @MMO acc!rate i# predicti#&
job %!cce%%+ A *alidated te%t i#crea%e% po%%ibility o' %!cce%%+
There are three (ay% o' *alidati#& a te%t+ They are a% 'ollo(%. ,
@7+ Co#c!rre#t Dalidity . , thi% i#*ol*e% deter"i#i#& the 'actor% that are
characteri%tic% o' %!cce%%'!l e"ployee% a#d the# !%i#& the%e 'actor% a% the
yard%tic)%+
E7+ Predicti*e Dalidity . , it i#*ol*e% !%i#& a %electio# te%t d!ri#& the
%electio# proce%% a#d the# ide#ti'yi#& the %!cce%%'!l ca#didate%+ The
characteri%tic% o' both %!cce%%'!l a#d le%% %!cce%%'!l ca#didate% are the#
ide#ti'ied+
A7+ Sy#thetic Dalidity . , it i#*ol*e% ta)i#& part% o' %e*eral %i"ilar job%
rather tha# o#e co"plete job to *alidate the %electio# te%t+
A+ O3CECTIDITY. ,
0he# t(o or "ore people ca# i#terpret the re%!lt o' the %a"e te%t a#d
deri*e the %a"e co#cl!%io#5%74 the te%t i% %aid to be objecti*e+ Other(i%e4 the
te%t e*al!ator%: %!bjecti*e opi#io#% "ay re#der the te%t !%ele%%+
8+ STANDARDRIKATION. ,
A te%t that i% %ta#dardi;ed i% ad"i#i%tered !#der %ta#dard co#ditio# to
a lar&e &ro!p o' per%o# (ho are repre%e#tati*e% o' the i#di*id!al% 'or (ho"
it i% i#te#ded+ The p!rpo%e o' %ta#dardi;atio# i% to obtai# #or"% or
RE*RUIT"ENT AND SELE*TION 44
%ta#dard4 %o that a %peci'ic te%t %core ca# be "ea#i#&'!l (he# co"pared to
other %core i# the &ro!p+
STEP A . ,
INTERDIE0.
The #e9t %tep i# the %electio# proce%% i% a# i#ter*ie(+ I#ter*ie( i% 'or"al4
i#,depth co#*er%atio# co#d!cted to e*al!ate the applica#t:% acceptability+ It
i% co#%idered to be e9cell e#t %electio# de*ice+ It i% 'ace,to,'ace e9cha#&e o'
*ie(4 idea% a#d opi#io# bet(ee# the ca#didate% a#d i#ter*ie(er%+ 3a%ically4
i#ter*ie( i% #othi#& b!t a# oral e9a"i#atio# o' ca#didate%+ I#ter*ie( ca# be
adapted to !#%)illed4 %)illed4 "a#a&erial a#d pro'e%%io# e"ployee%+
Objecti*e% o' i#ter*ie( . ,
I#ter*ie( ha% at lea%t three objecti*e% a#d they are a 'ollo(%. ,
@7 6elp% obtai# additio#al i#'or"atio# 'ro" the applica#t%
E7 Facilitate% &i*i#& &e#eral i#'or"atio# to the applica#t% %!ch a% co"pa#y
policie%4 job4 prod!ct% "a#!'act!red a#d the li)e
A7 6elp% b!ild the co"pa#y:% i"a&e a"o#& the applica#t%+
Type% o' i#ter*ie(. ,
I#ter*ie(% ca# be o' di''ere#t type%+ There i#ter*ie(% e"ployed by the
co"pa#ie%+
Follo(i#& are the *ario!% type% o' i#ter*ie(. ,
@7 I#'or"al I#ter*ie( .
A# i#'or"al i#ter*ie( i% a# oral i#ter*ie( a#d "ay ta)e place
a#y(here+ The e"ployee or the "a#a&er or the per%o##el "a#a&er "ay
a%) a 'e( al"o%t i#co#%e=!e#tial =!e%tio#% li)e #a"e4 place o' birth4
#a"e% o' relati*e% etc+ either i# their re%pecti*e o''ice% or a#y(here
o!t%ide the pla#t o' co"pa#y+ It id #ot pla##ed a#d #obody prepare% 'or
it+ Thi% i% !%ed (idely (he# the labo!r "ar)et i% ti&ht a#d (he# yo! #eed
(or)er% badly+
E7 For"al I#ter*ie( .
For"al i#ter*ie(% "ay be held i# the e"ploy"e#t o''ice by hi%
e"ploy"e#t o''ice i# a "ore 'or"al at"o%phere4 (ith the help o' (ell
%tr!ct!red =!e%tio#%4 the ti"e a#d place o' the i#ter*ie( (ill be %tip!lated
by the e"ploy"e#t o''ice+
RE*RUIT"ENT AND SELE*TION 4+
A7 No#,directi*e I#ter*ie( .
No#,directi*e i#ter*ie( or !#%tr!ct!red i#ter*ie( i% de%i&#ed to let the
i#ter*ie(ee %pea) hi% "i#d 'reely+ The i#ter*ie(er ha% #o 'or"al or
directi*e =!e%tio#%4 b!t hi% all atte#tio# i% to the ca#didate+ 6e e#co!ra&e%
the ca#didate to tal) by a little proddi#& (he#e*er he i% %ile#t e+ &+ Mr+
Ray4 plea%e tell !% abo!t yo!r%el' a'ter yo!r &rad!ated 'ro" hi&h %chool$+
The idea i% o &i*e the ca#didate co"plete 'reedo" to %ell$ hi"%el'4
(itho!t the e#c!"bra#ce% o' the i#ter*ie(er:% =!e%tio#+ 3!t the
i#ter*ie(er "!%t be o' hi&her caliber a#d "!%t &!ide a#d relate the
i#'or"atio# &i*e# by the applica#t to the objecti*e o' the i#ter*ie(+
87 Depth I#ter*ie( .
It i% de%i&#ed to i#te#%ely e9a"i#e the ca#didate:% bac)&ro!#d a#d
thi#)i#& a#d to &o i#to co#%iderable detail o# partic!lar %!bject% o' a#
i"porta#t #at!re a#d o' %pecial i#tere%t to the ca#didate%+ For e9a"ple4 i'
the ca#didate %ay% that he i% i#tere%ted i# te##i%4 a %erie% o' =!e%tio#% "ay
be a%)ed to te%t the depth o' !#der%ta#di#& a#d i#tere%t o' the ca#didate+
The%e probi#& =!e%tio#% "!%t be a%)ed (ith tact a#d thro!&h e9ha!%ti*e
a#aly%i%L it i% po%%ible to &et a &ood pict!re o' the ca#didate+
B7 Stre%% I#ter*ie( .
It i% de%i&#ed to te%t the ca#didate a#d hi% co#d!ct a#d beha*ior by hi"
!#der co#ditio#% o' %tre%% a#d %trai#+ The i#ter*ie(er "ay %tart (ith Mr+
Co%eph4 (e do #ot thi#) yo!r =!ali'icatio#% a#d e9perie#ce are ade=!ate
'or thi% po%itio#4 : a#d (atch the reactio# o' the ca#didate%+ A &ood
ca#didate% (ill #ot yield4 o# the co#trary he "ay %!b%ta#tiate (hy he i%
=!ali'ied to ha#dle the job+
Thi% type o' i#ter*ie( i% borro(ed 'ro" the Military or&a#i;atio# a#d thi%
i% *ery !%e'!l to te%t beha*ior o' i#di*id!al% (he# they are 'aced (ith
di%a&reeable a#d tryi#& %it!atio#%+
H7 1ro!p I#ter*ie( .
It i% de%i&#ed to %a*e b!%y e9ec!ti*e:% ti"e a#d to %ee ho( the
ca#didate% "ay be bro!&ht to&ether i# the e"ploy"e#t o''ice a#d they
"ay be i#ter*ie(ed+
>7 Pa#el I#ter*ie( .
A pa#el or i#ter*ie(i#& board or %electio# co""ittee "ay i#ter*ie( the
ca#didate4 !%!ally i# the ca%e o' %!per*i%ory a#d "a#a&erial po%itio#%+
Thi% type o' i#ter*ie( pool% the collecti*e j!d&"e#t a#d (i%do" o' the
RE*RUIT"ENT AND SELE*TION 4,
pa#el i# the a%%e%%"e#t o' the ca#didate a#d al%o i# =!e%tio#i#& the
'ac!ltie% o' the ca#didate+
I7 Se=!e#tial I#ter*ie( .
The %e=!e#tial i#ter*ie( ta)e% the o#e,to,o#e a %tep '!rther a#d
i#*ol*e% a %erie% o' i#ter*ie(4 !%!ally !tili;i#& the %tre#&th a#d
)#o(led&eba%e o' each i#ter*ie(er4 %o that each i#ter*ie(er ca# a%)
=!e%tio#% i# relatio# to hi% or her %!bject area o' each ca#didate4 a% the
ca#didate "o*e% 'ro" roo" to roo"+
?7 Str!ct!re% I#ter*ie( .
I# a %tr!ct!red i#ter*ie(4 the i#ter*ie(er !%e% pre%et %ta#dardi;ed
=!e%tio#%4 (hich are p!t to all the i#ter*ie(ee%+ Thi% i#ter*ie( i% al%o
called a% G1!ided: or GPatter#ed: i#ter*ie(+ It i% !%e'!l 'or *alid
re%!lt%4 e%pecially (he# deali#& (ith the lar&e #!"ber o' applica#t%+
@M7 U#%tr!ct!red I#ter*ie(.
It i% al%o )#o(# a% GU#patter#ed: i#ter*ie(4 the i#ter*ie( i% lar&ely
!#pla##ed a#d the i#ter*ie(ee doe% "o%t o' the tal)i#&+ U#&!ided
i#ter*ie( i% ad*a#ta&eo!% i# a% "!ch a% it lead% to a 'rie#dly
co#*er%atio# bet(ee# the i#ter*ie(er a#d the i#ter*ie(ee a#d i# the
proce%%4 the later re*eal% "ore o' hi% or her de%ire a#d proble"%+ 3!t
the U#patter#ed i#ter*ie( lac)% !#i'or"ity a#d (or%e4 thi% approach
"ay o*erloo) )ey area% o' the applica#t:% %)ill% or bac)&ro!#d+ It i%
!%e'!l (he# the i#ter*ie(er trie% to probe per%o#al detail% o' the
ca#didate it a#aly%e (hy they are #ot ri&ht 'or the job+
RE*RUIT"ENT AND SELE*TION 44
@@7 Mi9ed I#ter*ie(.
I# practice4 the i#ter*ie(er (hile i#ter*ie(i#& the job %ee)er% !%e% a
ble#d o' %tr!ct!red a#d %tr!ct!red a#d !#%tr!ct!red =!e%tio#%+ Thi%
approach i% called the Mi9ed I#ter*ie(+ The %tr!ct!red =!e%tio#%
pro*ide a ba%e o' i#ter*ie( "ore co#*e#tio#al a#d per"it &reater
i#%i&ht% i#to the !#i=!e di''ere#ce% bet(ee# applica#t%+

@E7 I"pro"pt! I#ter*ie(%.
Thi% i#ter*ie( co""o#ly occ!r% (he# e"ployer% are approached
directly a#d te#d% to be *ery i#'or"al a#d !#%tr!ct!red+ Applica#t%
%ho!ld be prepared at all ti"e% 'or o#,the,%pot i#ter*ie(%4 e%pecially i#
%it!atio#% %!ch a% a job 'air or a cold call+ It i% a# ideal ti"e 'or
e"ployer% to a%) the ca#didate %o"e ba%ic =!e%tio#% to deter"i#e
(hether he<%he "ay be i#tere%ted i# 'or"ally i#ter*ie(i#& the
ca#didate+
@A7 Di##er I#ter*ie(%.
The%e i#ter*ie(% "ay be %tr!ct!red4 i#'or"al4 or %ocially %it!ated4 %!ch
a% i# a re%ta!ra#t+ Decide (hat to eat =!ic)ly4 %o"e i#ter*ie(er% (ill
a%) yo! to order 'ir%t 5do #ot appear i#deci%i*e7+ A*oid pote#tially
"e%%y 'ood%4 %!ch a% %pa&hetti+ 3e prepared 'or the co#*er%atio# to
abr!ptly cha#&e 'ro" 'rie#dly chat to direct i#ter*ie( =!e%tio#%4
ho(e*er4 do #ot !#dere%ti"ate the *al!e o' ca%!al di%c!%%io#4 %o"e
e"ployer% place a &reat *al!e o# it+ 3e prepared to %(itch &ear%
rapidly4 'ro" '!# tal) to b!%i#e%% tal)+
@87 Telepho#e I#ter*ie(% .
6a*e a copy o' yo!r re%!"e a#d a#y poi#t% yo! (a#t to re"e"ber to
%ay #earby+ I' yo! are o# yo!r ho"e telepho#e4 "a)e %!re that all
roo""ate% or 'a"ily "e"ber% are a(are o' the i#ter*ie( 5#o lo!d
%tereo%4 bar)i#& do&% etc+ 7+ Spea) a bit %lo(er tha# !%!al+ It i% cr!cial
that yo! co#*ey yo!r e#th!%ia%" *erbally4 %i#ce the i#ter*ie(er ca##ot
%ee yo!r 'ace+ I' there are pa!%e%4 do #ot (orryL the i#ter*ie(er i%
li)ely j!%t ta)i#& %o"e #ote%+
@B7 Seco#d I#ter*ie(%.
Cob %ee)er% are i#*ited bac) a'ter they ha*e pa%%ed the 'ir%t i#itial
RE*RUIT"ENT AND SELE*TION 4.
i#ter*ie(+ Middle or %e#ior "a#a&e"e#t &e#erally co#d!ct% the %eco#d
i#ter*ie(4 to&ether or %eparately+ Applica#t% ca# e9pect "ore i#,depth
=!e%tio#%4 a#d the e"ployer (ill be e9pecti#& a &reater le*el o'
preparatio# o# the part o' the ca#didate%+ Applica#t% %ho!ld co#ti#!e to
re%earch the e"ployer 'ollo(i#& the 'ir%t i#ter*ie(4 a#d be prepared to !%e
a#y i#'or"atio# &ai#ed thro!&h the pre*io!% i#ter*ie( to their ad*a#ta&e+
STEP 8 . ,

REFERENCE C6EC/.,
Ma#y e"ployer% re=!e%t #a"e%4 addre%%e%4 a#d telepho#e
#!"ber% o' re'ere#ce% 'or the p!rpo%e o' *eri'yi#& i#'or"atio#
a#d perhap%4 &ai#i#& additio#al bac)&ro!#d i#'or"atio# o# a#
applica#t+ Altho!&h li%ted o# the applicatio# 'or"4 re'ere#ce% are #ot
!%!ally chec)ed !#til a# applica#t ha% %!cce%%'!lly reached the 'o!rth
%ta&e o' a %e=!e#tial %electio# proce%%+ 0he# the labo!r "ar)et i% *ery
ti&ht4 or&a#i;atio#% %o"eti"e% hire applica#t% be'ore chec)i#&
re'ere#ce%+
Pre*io!% e"ployer%4 )#o(# a% p!blic 'i&!re%4 !#i*er%ity
pro'e%%or%4 #ei&hbo!r% or 'rie#d% ca# act a% re'ere#ce%+ Pre*io!%
e"ployer% are pre'erable beca!%e they are already a(are o' the
applica#t:% per'or"a#ce+ 3!t4 the proble" (ith thi% re'ere#ce i% the
te#de#cy o# the part o' the pre*io!% e"ployer% to o*er,rate the
applica#t:% per'or"a#ce j!%t to &et rid o' the per%o#+
Or&a#i ;atio#% #or"ally %ee) letter% o' re'ere#ce or telepho#e
re'ere#ce%+ The latter i% ad*a#ta&eo!% beca!%e o' it% acc!racy a#d lo(
co%t+ The telepho#e re'ere#ce al%o ha% the ad*a#ta&e o' %oliciti#&
i""ediate4 relati*ely ca#did co""e#t% a#d attit!de ca# %o"eti"e% be
i#'erred 'ro" he%itatio#% a#d i#'lectio#% i# %peech+
It "ay be %tated that the i#'or"atio# &athered thro!&h
re'ere#ce% hardly i#'l!e#ce %electio# deci%io#%+ The rea%o#% are
ob*io!%.
@+ The ca#didate approache% o#ly tho%e per%o#% (ho (o!ld %pea) (ell
abo!t hi" or her+
E+ People "ay (rite 'a*orably abo!t the ca#didate i# order to &et rid
o' hi" or her+
A+ People "ay #ot li)e to di*!l&e the tr!th abo!t a ca#didate4 le%t it
"i&ht da"a&e or r!i# hi%<her career+
STEP B . ,

RE*RUIT"ENT AND SELE*TION 40
SELECTION DECISION.,
A'ter obtai#i#& i#'or"atio# thro!&h the precedi#& %tep%4 %electio#
deci%io#, the "o%t critical o' all the %tep%, "!%t be "ade+ The other
%ta&e% i# the %electio# proce%% ha*e bee# !%ed to #arro( the #!"ber o'
the ca#didate%+ The 'i#al deci%io# ha% to be "ade the pool o'
i#di*id!al% (ho pa% the te%t%4 i#ter*ie(% a#d re'ere#ce chec)%+
The *ie( o' the li#e "a#a&er (ill be &e#erally co#%idered i# the 'i#al
%electio# beca!%e it i% he<%he (ho i% re%po#%ible 'or the per'or"a#ce o'
the #e( e"ployee+ The 6R "a#a&er play% a cr!cial role i# the 'i#al
%electio#+
STEP H . ,
P6YSICAL EFAMINATION . ,
A'ter the %electio# deci%io# a#d be'ore the job o''er i% "ade4 the
ca#didate i% re=!ired to !#der&o a phy%ical 'it#e%% te%t+ A job o''er
i%4 o'te#4 co#ti#&e#t !po# the ca#didate bei#& declared 'it a'ter the
phy%ical e9a"i#atio#+ The re%!lt% o' the "edical 'it#e%% te%t are
recorded i# a %tate"e#t a#d are pre%er*ed i# the per%o##el record%+
There are %e*eral objecti*e% behi#d a phy%ical te%t+ Ob*io!%ly4 o#e
rea%o# 'or a phy%ical te%t i% to detect i' the i#di*id!al carrie% a#y
i#'ectio!% di%ea%e+ Seco#dly4 the te%t a%%i%t% i# deter"i#i#& (hether
a# applica#t i% phy%ically 'it to per'or" the (or)+ Thirdly4 the
phy%ical e9a"i#atio# i#'or"atio# ca# be !%ed to deter"i#e i' there
are certai# phy%ical capabiliti e%4 (hich di''ere#tiate %!cce%%'!l a#d
le%% %!cce%%'!l e"ployee%+ Fo!rth4 "edical chec),!p protect%
applica#t% (ith health de'ect% 'ro" !#derta)i#& (or) that co!ld be
detri"e#tal to the" or "i&ht other(i%e e#da#&er the e"ployer:%
property+ Fi#ally4 %!ch a# e9a"i#atio# (ill protect the e"ployer
'ro" (or)er% co"pe#%atio# clai"% that are #ot *alid beca!%e the
i#j!rie% or ill#e%% (ere pre%e#t (he# the e"ployee (a% hired+
STEP > . ,

CO3 OFFER . ,
The #e9t %tep i# the %electio# proce%% i% job o''er to tho%e
applica#t% (ho ha*e cro%%ed all the pre*io!% h!rdle%+ Cob o''er i%
"ade thro!&h a letter o' appoi#ted+ S!ch a letter &e#erally co#tai#%
RE*RUIT"ENT AND SELE*TION 41
a date by (hich the appoi#tee "!%t report o# d!ty+ The appoi#tee
"!%t be &i*e# rea%o#able ti"e 'or reporti#&+ Tho% i% partic!larly
#ece%%ary (he# he or %he i% already i# e"ploy"e#t4 i# (hich ca%e
the appoi#tee i% re=!ired to obtai# a relie*i#& certi'icate 'ro" the
pre*io!% e"ployer+ A&ai#4 a #e( job "ay re=!ire "o*e"e#t to
a#other city4 (hich "ea#% co#%iderable preparatio#4 a#d "o*e"e#t
o' property+
The co"pa#y "ay al%o (a#t the i#di*id!al to delay the date o'
reporti#& o# d!ty+ I' the #e( e"ployee:% 'ir%t job !po# joi#i#& the
co"pa#y i% to &o o# co"pa#y !#til perhap% a (ee) be'ore %!ch
trai#i#& be&i#%+ Nat!rally4 thi% practice ca##ot be ab!%ed4 e%pecially
i' the i#di*id!al i% !#e"ployed a#d doe% #ot ha*e %!''icie#t
'i#a#ce%+
Dece#cy de"a#d% that the rejected applica#t% be i#'or"ed abo!t
their #o#,%electio#+ Their applica#t% "ay be pre%er*ed 'or '!t!re
!%e4 i' a#y+ It #eed% #o e"pha%i% that the applicatio#% o' %elected
ca#didate% "!%t al%o be pre%er*ed 'or the '!t!re re'ere#ce%+
STEP I . ,
CONTRACT OF EMPLOYMENT . ,
A'ter the job o''er ha% bee "ad a#d ca#didate% accept the
o''er4 certai# doc!"e#t% #eed to be e9ec!ted by the e"ployer a#d
the ca#didate+ O#e %!ch doc!"e#t i% the atte%tatio# 'or"+ Thi% 'or"
co#tai#% *ital detail% abo!t the ca#didate4 (hich are a!the#ticated
a#d atte%ted by hi"<her+ Atte%tatio# 'or" (ill be a *alid record 'or
the '!t!re re'ere#ce+
There i% al%o a #eed 'or prepari#& a co#tract o' e"ploy"e#t+
The ba%ic i#'or"atio# that %ho!ld be i#cl!ded i# a (ritte# co#tract
o' e"ploy"e#t (ill *ary accordi#& to the le*el o' the job4 b!t the
'ollo(i#& chec)li%t %et% o!t the typical headi#&%.
@+ Cob title
E+ D!tie%4 i#cl!di#& a par%e %!ch a% The e"ployee (ill per'or"
%!ch d!tie% a#d (ill be re%po#%ible to %!ch a per%o#4 a% the
co"pa#y "ay 'ro" ti"e to ti"e direct$+
A+ Date (he# co#ti#!o!% e"ploy"e#t %tart% a#d the ba%i% 'or
calc!lati#& %er*ice+
RE*RUIT"ENT AND SELE*TION 42
8+ Rate o' pay4 allo(a#ce4 o*erti"e a#d %hi't rate%4 "ethod o'
pay"e#t%+
B+ 6o!r% o' (or) i#cl!di#& l!#ch brea) a#d o*erti"e a#d %hi't
arra#&e"e#t%+
H+ 6oliday arra#&e"e#t%.
i+ 7 Paid holiday% per year+
ii+ 7 Calc!latio# o' holiday pay+
iii+ 7 N!ali'yi#& period+
i*+ 7 Accr!al o' holiday% a#d holiday pay+
*+ 7 Detail% o' holiday year+
*i+ 7 Date% (he# holiday% ca# be ta)e#+
*ii+ 7 Ma9i"!" holiday that ca# be ta)e at a#y o#e ti"e+
*iii+ 7 Carryo*er o' holiday e#title"e#t+
i9+ 7 P!blic holiday%+
>+ Le#&th o' #otice d!e to a#d 'ro" e"ployee+
I+ 1rie*a#ce% proced!re 5or re'ere#ce to it7+
?+ Di%cipli#ary proced!re 5or a#y re'ere#ce to it7+
@M+ 0or) r!le% 5or a#y re'ere#ce to the"7+
@@+ Arra#&e"e#t% 'or ter"i#ati#& e"ploy"e#t+
@E+ Arra#&e"e#t% 'or !#io# "e"ber%hip 5i' applicable7+
@A+ Special ter"% relati#& to ri&ht% to pate#t % a#d de%i&#%4
co#'ide#tial i#'or"atio# a#d re%trai#t% o# trade a'ter
ter"i#atio# o' e"ploy"e#t+
@8+ E"ployer:% ri&ht to *ary ter"% o' the co#tract %!bject to
proper #oti'icatio# bei#& &i*e#+
Alter#ati*ely called e"ploy"e#t a&ree"e#t% or %i"ply bo#d%4
co#tract% o' e"ploy"e#t %er*e "a#y !%e'!l p!rpo%e%+ S!ch co#tract%
%ee) to re%trai# job,hopper%4 to protect )#o(led&e a#d i#'or"atio#
that "i&ht be *ital to a co"pa#y:% healthy botto" li#e a#d to pre*e#t
co"petitor% 'ro" poachi#& hi&hly *al!ed e"ployee%+
1reat care i% ta)e# to dra't the co#tract 'or"%+ O'te#4 %er*ice%
o' la( 'ir"% 5pro"i#e#t 'ir"% i# thi% cate&ory i#cl!de M!lla4 Crai&ie4
3l!#t a#d Caroe4 Cra('ord 3ailey4 A"archa#d Ma#&alda% 6iralal4
etc+ 7 are e#&a&8d to &et the 'or"% dra'ted a#d 'i#ali;ed+
Mo%t e"ployer% i#%i%t o# a&ree"e#t% bei#& %i&#ed by #e(ly
hired e"ployee%+ 3!t hi&h t!r#o*er %ector% %!ch a% %o't(are4
ad*erti%i#& a#d "edia are "ore pro#e to !%e co#tract%+
The dra(bac) (ith the co#tract% i% that it i% al"o%t to e#'orce
the"+ A deter"i#ed e"ployee i% bo!#d to lea*e the or&a#i ;atio#4
co#tract or #o co#tract+ The e"ployee i% prepared to pay the pe#alty
RE*RUIT"ENT AND SELE*TION 43
'or breachi#& the a&ree"e#t or the #e( e"ployer (ill pro*ide
co"pe#%atio#%+ It i% the rea%o# that %e*eral co"pa#ie% ha*e %crapped
the co#tract% alto&ether+
STEP ? . ,
CONCLUDIN1 T6E SELECTION PROCESS . ,
Co#trary to pop!lar perceptio#4 the %electio# proce%% (ill #ot e#d
(ith e9ec!ti#& the e"ploy"e#t co#tract+ There i% a#other %tep J
a"ore %e#%iti*e o#e rea%%!ri#& tho%e ca#didate% (ho ha*e #ot %elected4
#ot beca!%e o' a#y %erio!% de'icie#cie% i# their per%o#ality4 b!t
beca!%e their pro'ile did #ot "atch the re=!ire"e#t o' the
or&a#i;atio#+ They "!%t be told that tho%e (ho (ere %elected (ere
do#e p!rely o# relati*e "erit+
STEP @M . ,
EDALUATION OF SELECTION PRO1RAMME . ,
The broad te%t o' the e''ecti*e#e%% o' the %electio# proce%% i% the
=!ality o' the per%o##el hired+ A# or&a#i;atio# "!%t ha*e co"pete#t
a#d co""itted per%o##el+ The %electio# proce%%4 i' properly do#e4 (ill
e#%!re a*ailability o' %!ch e"ployee%+ 6o( to e*al!ate the
e''ecti*e#e%% o' a %electio# pro&ra""eP A periodic a!dit i% the a#%(er+
People (ho (or) i#depe#de#t o' 6R depart"e#t "!%t co#d!ct a!dit+
The table belo( co#tai#% a# o!tli#e that hi&hli&ht% the area% a#d
=!e%tio#% to be co*ered i# a %y%te"atic e*al!atio#+
E+ E Fo!r Approache% to Selectio#.
@7+ Eth#oce#tric Selectio# .
I# thi% approach4 %ta''i#& deci%io#% are "ade at the or&a#i;atio#:%
head=!arter%+ S!b%idiarie% ha*e li"ited a!to#o"y4 a#d the e"ployee% 'ro"
the head=!arter% at ho"e a#d abroad 'ill )ey job%+ Natio#al% 'ro" the
pare#t co!#try do"i#ate the or&a#i;atio#% at ho"e a#d abroad+
E7+ Polyce#tric Selectio# .
I# polyce#tric %electio#4 each %!b%idiary i% treated a% a di%ti#ct
#atio#al e#tity (ith local co#trol )ey 'i#a#cial tar&et% a#d i#*e%t"e#t
deci%io#%+ Local citi;e#% "a#a&e %!b%idiarie%4 b!t the )ey job% re"ai# (ith
%ta'' 'ro" the pare#t co!#try+ Thi% i% the approach4 (hich i% lar&ely
practiced i# o!r co!#try
RE*RUIT"ENT AND SELE*TION .5
A7+ Re&ioce#tric Selectio# . ,
6ere4 co#trol (ithi# the &ro!p a#d the "o*e"e#t% o' %ta'' are
"a#a&ed o# a re&io#al ba%i%4 re'lecti#& the partic!lar di%po%itio# o' b!%i#e%%
a#d operatio#% (ithi# the &ro!p+ Re&io#al "a#a&er% ha*e &reater di%cretio#
i# deci%io#+ Mo*e"e#t o' %ta'' i% lar&ely re%tricted to %peci'ic &eo&raphical
re&io#% a#d pro"otio#% to the job% co#ti#!e to be do"i#ated by "a#a&er%
'ro" the pare#t% co"pa#y+
87+ 1eoce#tric Sta''i#& . ,
I# thi% ca%e4 b!%i#e%% %trate&y i% i#te&rated thoro!&hly o# &lobal ba%i%+
Sta'' de*elop"e#t a#d pro"otio# are ba%ed o# ability4 #ot #atio#ality+ The
broad a#d other part% o' the top "a#a&e"e#t %tr!ct!re are thoro!&hly
i#ter#atio#al i# co"po%itio#+ Needle%% to %ay4 %!ch or&a#i;atio#% are
!#co""o#+
E+ A PRO3LEMS IN EFFECTIDE SELECTION . ,
The "ai# objecti*e o' %electio# i% to hire people ha*i#& co"pete#ce a#d
co""it"e#t+ Thi% objecti*e % o'te# de'eated beca!%e o' certai# barrier%+ The
i"pedi"e#t%4 (hich chec) e''ecti*e#e%% o' %electio#4 are perceptio#4
'air#e%%4 *alidity4 reliability a#d pre%%!re+
Perceptio#. ,
O!r i#ability to !#der%ta#d other% acc!rately i% probably the "o%t
'!#da"e#tal barrier to %electi#& the ri&ht ca#didate+
Selectio# de"a#d% a# i#di*id!al or a &ro!p o' people to a%%e%% a#d
co"pare the re%pecti*e co"pete#cie% o' other%4 (ith the ai" o' choo%i#&
the ri&ht per%o#% 'or the job%+ 3!t o!r *ie(% are hi&hly per%o#ali;ed+ 0e
all percei*e the (orld di''ere#tly+ O!r li"ited percept!al ability i%
ob*io!%ly a %t!"bli#& bloc) to the objecti*e a#d ratio#al %electio# o' the
people+
Fair#e%%. ,
Fair#e%% i# %electio# re=!ire% that #o i#di*id!al %ho!ld be di%cri"i#ated
a&ai#%t o# the ba%i% o' reli&io#4 re&io#4 race or &e#der+ 3!t the lo(
RE*RUIT"ENT AND SELE*TION .4
#!"ber% o' (o"e# a#d other le%% pri*ile&ed %ectio#% o' the %ociety i#
"iddle a#d %e#ior "a#a&e"e#t po%itio#% a#d ope# di%cri"i#atio# o# the
ba%i% o' a&e i# job ad*erti%e"e#t% a#d i# the %electio# proce%% (o!ld
%!&&e%t that all the e''ort% to "i#i"i;e i#e=!ity ha*e #ot bee# e''ecti*e+
Dalidity. ,
Dalidity4 a% e9plai#ed earlier4 i% a te%t that help% predict job
per'or"a#ce o' a# i#c!"be#t+ A te%t that ha% bee# *alidated ca#
di''ere#tiate bet(ee# the e"ployee% (ho per'or" (ell a#d tho%e (ho
(ill #ot+ 6o(e*er4 a *alidated te%t doe% #ot predict job %!cce%%
acc!rately+ It ca# o#ly i#crea%e po%%ibility o' %!cce%%+
Reliability. ,
A reliable "ethod i% o#e4 (hich (ill prod!ce co#%i%te#t re%!lt% (he#
repeated i# %i"ilar %it!atio#%+ Li)e *alidated te%t4 a reliable te%t "ay
'ail to predict job per'or"a#ce (ith preci%io#+
Pre%%!re. ,
Pre%%!re i% bro!&ht o# the %elector% by politicia#%4 b!rea!crat%4
relati*e%4 'rie#d% a#d peer% to %elect partic!lar ca#didate%+ Ca#didate%
%elected beca!%e o' co"p!l%io#% are ob*io!%ly #ot the ri&ht o#e%+
Appoi#t"e#t% to p!blic %ector% !#derta)i#&% &e#erally ta)e place !#der
%!ch pre%%!re%+
E+8 Di''ere#ce 5Recr!it"e#t a#d Selectio#7
@+ 7 Recr!it"e#t i% the proce%% o' %earchi#& 'or pro%pecti*e ca#didate% a#d
"oti*ati#& the" to apply 'or job i# the or&a#i ;atio#
0herea%4 %electio# i% a proce%% o' choo%i#& "o%t %!itable ca#didate% o!t o'
tho%e4 (ho are i#tere%ted a#d al%o =!ali'ied 'or job+
RE*RUIT"ENT AND SELE*TION .+
E+ 7 I# the recr!it"e#t proce%%4 *aca#cie% a*ailable are 'i#ali;ed4 p!blicity i%
&i*e# to the" a#d applicatio#% are collected 'ro" i#tere%ted ca#didate%+
I# the %electio# proce%%4 a*ailable applicatio#% are %cr!ti#i;ed+ Te%t%4
i#ter*ie( a#d "edical e9a"i#atio# are co#d!cted i# order to %elect "o%t
%!itable ca#didate%+
A+ 7 I# recr!it"e#t the p!rpo%e i% to attract "a9i"!" #!"ber% o' %!itable
a#d i#tere%ted ca#didate% thro!&h applicatio#%+
I# %electio# proce%% the p!rpo%e i% that the be%t ca#didate o!t o' tho%e
=!ali'ied a#d i#tere%ted i# the appoi#t"e#t+
8+ 7 Recr!it"e#t i% prior to %electio#+ It create% proper ba%e 'or act!al
%electio#+
Selectio# i% #e9t to recr!it"e#t+ It i% o!t o' ca#didate%: a*ailable<i#tere%ted+
B+ 7 Recr!it"e#t i% the po%iti*e '!#ctio# i# (hich i#tere%ted ca#didate% are
e#co!ra&ed to %!b"it applicatio#+
Selectio# i% a #e&ati*e '!#ctio# i# (hich !#%!itable ca#didate% are
eli"i#ated a#d the be%t o#e i% %elected+
H+ 7 Recr!it"e#t i% the %hort proce%%+ I# recr!it"e#t p!blicity i% &i*e# to
*aca#cie% a#d applicatio#% are collected 'ro" di''ere#t %o!rce%
Selectio# i% a le#&thy proce%%+ It i#*ol*e% %cr!ti#y o' applicatio#%4 &i*i#&
te%t%4 arra#&i#& i#ter*ie(% a#d "edical e9a"i#atio#+
>+ 7 I# recr!it"e#t %er*ice% o' e9pert i% #ot re=!ired
0herea% i# %electio#4 %er*ice% o' e9pert i% re=!ired
I+ 7 Recr!it"e#t i% #ot co%tly+ E9pe#dit!re i% re=!ired "ai#ly 'or ad*erti%i#&
the po%t%+
Selectio# i% a co%tly acti*ity4 a% e9pe#dit!re i% #eeded 'or te%ti#& ca#didate%
a#d co#d!ct o' i#ter*ie(%+
RE*RUIT"ENT AND SELE*TION .,
MY CO3
AT
CONSULTANCY
My Job at Kareer 4 U Solution

I i# partic!lar (or)ed i# Recr!it"e#t a#d %electio# 'or /#oah %ol!tio#% i#
co#%!lta#cy- /#oah Sol!tio#% i% a# a(ard,(i##i#& a#d rapidly &ro(i#&4 1lobal 3!%i#e%% Proce%% O!t%o!rci#& 53PO7
Call Ce#ter a#d N!ality A%%!ra#ce Ser*ice% Co"pa#y that deli*er% 'le9ible4 hi&h per'or"a#ce t!r#)ey %ol!tio#% 'oc!%ed o#
rapidly driving revenue and value for the clients while reducing their costs.
RE*RUIT"ENT AND SELE*TION .4
I %tarted "y job a% 6R Trai#ee+ My job pro'ile (a% to ha#dle
RECRUITMENT AND SELECTION i# "y project+ The 6R "a#a&er
#arrated "e the (hole proced!re+ My job pro'ile (a% to &e#erate re%!"e%
'ro" the *ario!% job %ite% %!ch a% Na!)ri+co"4 Ti"e%job%+co" etc+ accordi#&
to the re=!ire"e#t% o' the co"pa#y+ A'ter &e#erati#& the re%!"e% 'ro" the
%ite% the #e9t %tep i% to %hortli%t the re%!"e (hich be%t %!ite the re=!ire"e#t%+
No( the %hort,li%ted ca#didate% ha*e to be &i*e# a pho#e call i# order to 'i#d
o!t their i#tere%t% a#d %ched!le the" 'or i#ter*ie(+ There are E 'or"% o'
i#ter*ie( that a ca#didate ca# appear 'or.
@+ Per%o#al I#ter*ie(+
E+ Telepho#ic I#ter*ie(+
PERSONAL INTERDIE0
Thi% i% re&arded to be the 3EST FORM o' i#ter*ie(+ I# %!ch 'or" o' a#
i#ter*ie( the ca#didate per%o#ally appear% i# 'ro#t o' the i#ter*ie(er a#d
&i*e% hi% i#ter*ie(+ Thi% i% re&arded to be the be%t 'or" o' i#ter*ie( a% the
i#ter*ie(ee ha% the be%t cha#ce% o' "a)i#& hi% poi#t% clear i# 'ro#t o' the
i#ter*ie(er-
RE*RUIT"ENT AND SELE*TION ..
TELEP6ONIC INTERDIE0
So"eti"e% a# i#ter*ie( i% ta)e# o# the pho#e+ A telepho#ic co#*er%atio# i%
do#e bet(ee# the i#ter*ie(er a#d the i#ter*ie(ee (here the i#ter*ie(er call%
!p the ca#didate *ia pho#e a#d co#d!ct% the i#ter*ie(+
The Cob pro'ile)

There (ere "ai#ly three type% o' job proce%% that /#oah %ol!tio#%
(ere o''eri#& the ca#didate% a#d I (a% %hort li%ti#& all the
ca#didate% applied to &o i#to or thro!&h the 'i#al i#ter*ie(+
N!"ber o' ro!#d% that the ca#didate% !#der&o to &et i#to /#oah
%ol!tio#%.
@+ Per%o#al I#ter*ie( Ro!#d 5PIR7
E+ E#&li%h co""!#icatio# %)ill% te%t
A+ 3a%ic co"p!ter %)ill% te%t
8+ 6R ro!#d+
CO3 TITLE. C!%to"er Care E9ec!ti*e
N!ali'icatio#% or S)ill Re=!ired.
E9celle#t E#&li%h co""!#icatio# %)ill%
3a%ic )#o(led&e o' co"p!ter%
E9celle#t i#terper%o#al a#d #e&otiati#& %)ill%
Fle9ibility to (or) i# %hi't%
Eli&ibility
U#der&rad!ate a#d abo*e
M to A year% o' rele*a#t e9perie#ce
Cob De%criptio#
E''icie#tly ha#dle c!%to"er i%%!e% < =!erie%
RE*RUIT"ENT AND SELE*TION .0
CO3 TITLE. Tech#ical S!pport E9ec!ti*e
N!ali'icatio#% or S)ill Re=!ired.
E9celle#t E#&li%h co""!#icatio# %)ill%
/#o(led&e o' Co"p!ter:% a#d Tech#olo&y
Fle9ibility to (or) i# %hi't%
Eli&ibility
U#der&rad!ate a#d abo*e
M to A year% o' rele*a#t e9perie#ce
Cob De%criptio#
E''icie#tly re%ol*e tech#ical i%%!e% < =!erie%

CO3 TITLE. No#,Doice C!%to"er Ser*ice
E9ec!ti*e

N!ali'icatio#% or S)ill Re=!ired.
E9celle#t Li%te#i#& a#d (ritte# %)ill%
1ood Typi#& Speed
Fle9ibility to (or) i# %hi't%
Eli&ibility
U#der&rad!ate a#d abo*e
M to A year% o' rele*a#t e9perie#ce
Cob De%criptio#
Li%te# to call a#d %!""ari;e the co#*er%atio#+

RE*RUIT"ENT AND SELE*TION .1