SUMMARY OUTPUT

Regression Statistics
Multiple R
0.623943799
R Square
0.389305864
Adjusted R Square
0.355378412
Standard Error
2.582332412
Observations
20
ANOVA
df
Regression
Residual
Total

Intercept
Kualitas Pelayanan (X)

SS
MS
F
76.51806762 76.51807 11.47466
120.0319324 6.668441
196.55

Significance F
0.003281615

Coefficients Standard Error

t Stat
P-value
-3.64756985
10.20036288 -0.35759 0.724807
0.599436487
0.176959272 3.387426 0.003282

Lower 95%
-25.07773701
0.227658852

1
18
19

Upper 95% Lower 95.0% Upper 95.0%

17.7825973 -25.07773701
17.78259731
0.97121412 0.227658852
0.971214123

Subjek
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

Kepuasan Pelanggan (Y)

34
36
28
30
35
29
29
31
37
28
27
30
35
27
28
33
28
31
33
28

Kualitas Pelayanan (X)

56
56
52
54
62
57
54
59
64
58
54
58
60
53
60
63
58
58
60
55