REVIEW OF

ISO 9000 in construction: An examination of its application in Turkey

By A.M. Turk*
The article talks about ISO 9000 uality !a"a#e!e"t syste! $%MS& i" Turkey. The
beha'ior o( the co"tractors i" the i")ustry re#ar)i"# ISO 9000 is bei"# obser'e). *+,
co"structio" (ir!s re-rese"ti"# to-.le'el (ir!s o-erati"# both i" Turkey a") i"ter"atio"al !arket
/ere selecte) (or the stu)y. The stu)y ai!s to (i") out i( there are a"y )i((ere"ce bet/ee" the
si0e o( the co"structio" (ir!s1 /hether or "ot the (ir!s are i"ter"atio"ally acclai!e) a") their
'ie/s about ISO 9000.
The author1 A. M. Turk 1 starte) o(( a"aly0i"# the research o( 2a")i" A1 %ua0i 3A1
4he"# 2S1 5issa"akaya SM1 O(ori 61 6a"# 61 Bri((et 71 8ates 9k1 A"i(tos S. 17hi" AR1 Val)e0
3E1 Bubshait AA1 Al.Ati T31 7hu"# 3W1 :ee 4A.1 a") Fai/eather V. 3e state) that ISO 9000
%MS sta")ar)s also /i)ely use) i" the co"structio" i")ustry like all other i")ustries i" the rece"t
years. I" e((ect1 !a"y stu)ies re#ar)i"# ISO 9000 i!-le!e"tatio"s i" Euro-e1 Asia1 a") :orth
A!erica /ere -ro)uce). The stu)ies uestio"e) i( ISO 9000 I a" a--ro-riate tool (or
co"structio" i")ustry s-eci(ically co"structio" (ir!s. The stu)ies also tackle) the )isa)'a"ta#es
a") a)'a"ta#es o( the sai) %MS sta")ar).
The -ur-ose o( the stu)y is to e"u!erate the characteristics o( the co"tractor (ir!s
re#ar)i"# ISO 9000 i" Turkey a") to )ocu!e"t the e;-erie"ces a") i"si#hts o( each (ir!. The
co"tributio" o( the stu)y is e;-ecte) to be a #ui)e1 as a (uture re(ere"ce to su--ly k"o/le)#e a")
e;-erie"ces re#ar)i"# the /i)es-rea) a--licatio" o( ISO 9000 %MS i" the co"structio" i")ustry
locally a") i"ter"atio"ally. I" this research -a-er1 a sur'ey uestio""aire /as )esi#"e) to
-ro-erly start the (iel) stu)y. A -ilot sur'ey /as coy ha) to co")uct a!o"# *< (ir!s as a result1
they ha) to re'ise the uestio""aire. A(ter/ar)s1 *+, co"structio" (ir! !e!bers (ro! Turkish
7o"structio" Associatio" /ere sur'eye).
At the e") o( the stu)y1 he /as able to say that there is "o )i((ere"ce bet/ee" the si0e o(
the (ir!s a") the -erce-tio"s o( (or!s /ith res-ect to ISO 9000 %MS. Fro! the sur'eys the
a)'a"ta#es a") )isa)'a"ta#es o( ISO 9000. Basically1 ISO 9000 is a tool (or -ro!oti"# the
co!-a"y=s i!a#e1 i!-ro'es the res-o"sibilities i!-ose) o" the !a"a#e!e"t a") e!-loyees1
i"crease co!!u"icatio" /ith custo!ers1 a") i!-ro'es co"trol o( sub.or)i"ates a") o-erati"#
-roce)ures. But ISO 9000 also re)uce -ro)ucti'ity o( the co!-a"y a") restricts u"iue"ess o(
creati'ity accor)i"# to the sur'eys. I" a))itio"1 reaso"s (or seeki"# ISO 9000 certi(icatio" /ere
state) like1 (or i"ter"atio"al !arket 'e"ture1 (or bi))i"# co"tracts reuiri"# it1 soo" the
certi(icatio" /ill be !a")atory a") o( course1 the i!-ro'e!e"t o( the uality !a"a#e!e"t.
To co"clu)e the research o"ly a (e/ "u!ber o( co"structio" (ir! i" Turkey are certi(ie)
/ith ISO 9000 sta")ar)s. Those co!-a"ies ha'e i"crease i" its e;iti"# -ositio" i" the local a")
i"ter"atio"al !arket. There is a #reat i!-ro'e!e"t /ith the hel- is ISO 9000 %MS.
I a#ree /ith the result o( this research because like Turkey the 4hili--i"es is slo/ly
a)a-ti"# the ISO sta")ar)s a") I belie'e the i!-ro'e!e"ts o( the co"structio" i")ustry i" our
cou"try /ill also i"crease1 that /e !ay co!-ete to the i"ter"atio"al !arket a") (ollo/ the
i"ter"atio"al sta")ar)s. The research /as 'ery. They ha'e -rese"te) the uestio""aires a")
results /ell. It is use(ul i" /ays that this research sho/case) ho/ to assess a )e'elo-i"# cou"try
/hich o"ly start ISO 9000 sta")ar) i!-le!e"tatio" a (e/ years a#o.
2IST OF REFERE:7ES
Re(ere"ces>
A.M. Turk* $<00?&. ISO 9000 i" co"structio"> A" e;a!i"atio" o( its a--licatio" i"
Turkey.Buili"# a") E"'iro"!e"t1 @*1 ?0*.?** .