Chapter I

Managing The Digital Firm

I.
Why Information System

-

-
1-1
-

( )

- Information System
1-2
-

- Information Based-Service ()
1-3
-

Centralization Decentralization

1-4 Digital Firm

-

Digital Network

What is Information System ?

Information System

Information System Input, Process, Output

II.
A Business Perspective on Information Systems
2-1 Organization
- Information System Information System
-

Organization

2-2 Management
-
-

2-3 Technology
- Information Technology
o Computer Software
o Computer Hardware
o Storage Technology
o Communication Technology
III.
Contemporary Approaches to Information System
- Information Information System
o Behavioral Approaches :

Psychology

 Economics
Sociology
o Technical Approaches:
Management Science
Computer Science
Operational Research
IV.
The new role of Information Systems in Organization
4-1 The Widening Scope of Information System
- Information Systems Business Strategies.
-

Information System

4.2 The Network Revolution and The Internet

- Internet
-

Network Network Communication Line

Standard Technology

What you can do on the internet

- Communication and Collaborate:
-

Access Information: Database Library Catalogs Electronic Brochures,

Participate in discussion: Computer Files , Computer

Programs, Animations, Sound, Videos

find Entertainment:

Exchange business transaction:

V.

New Options for Organizational Design: The Digital Firm and the Networked
Enterprise
5-1 Flattening Organizations
-

Information
-

Information System Information Technology

Flattening System

5-2 separating work from location

- Communication Technology
-

Internet Technology

5-3 Reorganizing Workflows

- Information System Work Flows
5-4 Increase Flexibility of Organization
- Communication Technology
5-5 The Changing Management Process
- Information System

-

Information System Information Technology Information

Technology

5-6 Redefining Organizational Boundaries

Digital Firm

Information System Organization Customer Supplier

VI.
The Digital Firm: Electronic Commerce and Electronic Business
- Electronic Commerce: Computer System Internet
Network Digital Technologies.
-

Electronic Business:

Internet

Digital

Technology

Chapter II
Information System In The Enterprise
I.
Key System Applications in the Organization.
1-1 Different Kinds of System
-
o Operational Level System: Operational Managers

o Management Level System:
o Strategic Level System: Seignior management

II.
Four Major Types of Systems
- Transaction Process Systems (TPS)
- Decision Support System (DSS)
- Management Information System (MIS)
- Executive Support System (ESS)
2-1 Transaction Process System (TPS)
- Basic Business System Operational Level
-

Computerized System ( Sales Order, Hotel Reservation

Systems, Payroll, employee record keeping and Record keeping)

Operational Level

2-2 Management Information System (MIS)

- MIS Basic Operations
-

TPS MIS MIS Report

MIS Management Level

2-3 Decision Support Systems (DSS)

- DSS Management Level
-

DSS

2-4 Executive Support Systems (ESS)

- Senior managers ESS
-

ESS Strategic Level

ESS

ESS Graphic Software Data Strategic Level

III.
Relationship of Systems to one Another
- TPS

ESS DATA TPS

DATA TPS MIS DATA DATA

DATA

IV.
System From a Functional Perspective
4-1 Sales and Marketing Systems
- Sales and marketing Function
-

Marketing

Sales

Sales and Marketing Information System

4-2 Manufacturing and production System

-
-

Production Facilities Production Goals

Manufacturing and Production Information Systems

4-3 Finance and Accounting Systems

- Financial Asset Cash, Stock, Bonds

-

4-4 Human Resource Systems

-
-

Human Resources Information Systems

V.
-

Integrating Functions and Business Process: Introduction to Enterprise

Application

System Business Partner

5-1 Business Process and Information System

- Business Process
-

Business Process

Business Process

5-2 Systems for Enterprise-Wide Process Integration

- Business Process

Enterprise System, Supply

chain management System, Customer Relationship management Systems and knowledge
Management System

Chapter III
Information System, Organizational, Management, and
Strategy
I.
Organization and Information System
- Organization Information System
-

Information System

Information System Information System

Information

System

Organization

Information System
-

Information System ?

Information System

II.
What is Organization ?
- Organization ( )
-

III.
Common Features of Organizations
3-1 Routing and Business Process
- Job Routing
-

Business process

Job Routing and Business Process

3-2 Organizational Politics

-
3-3 Organizational Culture
-
-

3-4 Difference Organization Types

-
o
o
o
3-5 Organizational and Environments
-
o
o
3-6 Other Difference among Organization
-
o
o
o
o
o
o

Structure
Goals
Power
Constituencies
Function
Leadership

o Tasks
o Technology
IV.
Organization the IT Function
- Information Technology
-

Information Technology Information System Department

Information System Department Hardware, Software Dat, Storage, and

Network Infrastructure

Information System Technology Programmers, System Analyst, Project

Leader, and Information System Manager

V.
How Information System Affect Organizations
5-1 Economics Impact
- Information Technology Low Cost of Capital and Cost of Information
-

Information Cost Labor Cost

5-2 Organizational and Behavioral Impact

- IT Flattens Organization
o
-

Increase Flexibilities of Organization

o Technology

Understanding Organizational Resistance to change

o

The Internet and Organization

o Information System Information Technology Internet
Message, Website, Voice, Movie

VI.
The Impact of IT on Management Decision Making
- How IT effect management decision making
- The role of managers in organizations
- Classical descriptions of management
- Behavioral Model
o Interpersonal Roles
o Informational Roles
o Decisional Roles