Organisational

Communication
The Why? and How?
Of it!!
 What is an
organisation?
• Only the firm, bank, hospital or
school?
• Organised society?
• Family?
• A structured group
• It has advantages
• The only thread is communication
Organisational structure
• Hierarchial pyramid
• Communication relationships
• Flattened structure, Teams
• Centralised networks
– Chain
– Inverted Y
– Leader centred wheel
Organisational structure
• Decentalised networks
– A circle
– Open com

• Informal networks
– Gossip chain
– grapewine
 Communication as a
Necessity
TELL THEM I AM HERE!!
• In the beginning
• At home
• In the society

sender Receiver
/s

medium

message
 Kinds of
Communication
• Verbal communication
– Oral Communication
– Phone
– Public speaking
– Meetings
• Non Verbal Communication
– The persona
– Body language
– Facial feelings and Eye Contact
 In an Organisation
•Upward

We have common Goals

•
•
Plan, Execute, Evaluate •lateral
Deal with people
•
Team and Network
•
Attitudes
•

•Downward
 Hierarchy
• Upward
– Reports,Data,Suggestions
– Information for decision making
• Downward
– Requests, requirements
– Directives, comments
• Lateral
– Contribution, explanation, cooperation
 Upward Communication

• Communication with the higher

ups – Solutions please!!

•Time is important
•Appointment &Agenda
•Be Precise
•Give Accurate Information
•Clarify your point of view
•Don’t Assume
•Filtering problem, distortion
 Downward
Communication
• Top – Down Activity
• Policies and decisions,
• Targets and feed back!
• Don’t be Rude
• Listen to people
• Seek clarification
• Value the input
• Be empathetic
• Convince or activate
• Last word yours!
 Crosswise
Communication
• Develop Relations
• Give Feedback
• Share Information
• Avoid Arguments
• No loose talk
• Rumors will spread
• Neither less nor more
Argument Vs Discussion
• Heat • Light
• Closed mind • Open mind
• Ignorance • Knowledge
• Express Temper• Logic
• Who is Right? • What is Right?

•Question

•Confrontation?
Don’t do that work, by which you
are displeased if others do!
 What is Empathy?
• Sympathy
– Understanding and accepting
• Apathy
– No understanding and no acceptance
• Empathy
– Understanding and acceptance
as per your judgment