Qun l D n CNTT

Thc Bnh Cng

0913226660
cuongtb@soict.hut.edu.vn.
cuongtb-fit@mail.hut.edu.vn
Gii thiu
Gii thiu chung
2
Ni dung Kho hc
Bi 1. Gii thiu chung
Bi 2. Xc nh d n
Bi 3. Lp k hoch thc hin d n
Bi 4. Cc cng c phc v qun l d n
Bi 5. Qun l, kim sot vic thc hin
d n
Bi 6. Kt thc d n
Gii thiu
Gii thiu chung
3
Bi 1. Gii thiu chung
1. D n l g?
2. Qun l d n l g?
3. Ni v ngi qun l d n

Gii thiu chung
4
Mc tiu
hiu v
Khi nim v d n v qun l d n
Ti sao cc d n li tht bi
Cc d n IT c g c bit
D n l g
Gii thiu chung
5
1. D n l g?
D n l mt tp hp cc cng vic, c
thc hin bi mt tp th, nhm t c
mt kt qu d kin, trong mt thi gian
d kin, vi mt kinh ph d kin.
Phi d kin ngun nhn lc
Phi c ngy bt u, ngy kt thc
Phi c kinh ph thc hin cng vic
Phi m t c r rng kt qu (output)
ca cng vic
D n l g
Gii thiu chung
6
D n v Dy chuyn SX
Hot ng d n Hot ng nghip v
To ra mt sn phm xc nh Cho ra cng mt sn phm
C ngy khi u v ngy kt thc Lin tc
i ng nhiu chuyn mn khc nhau
- Kh trao i
- Ngi chia x thng tin
Cc k nng chuyn mn ha
i hnh tm thi
- Kh xy dng ngay 1 lc tinh thn ng i
- Kh c iu kin o to thnh vin trong nhm, trong
khi cn phi sn sng ngay
T chc n nh
- C iu kin o to, nng cp cc thnh vin
trong nhm
D n ch lm 1 ln Cng vic lp li v d hiu
Lm vic theo k hoch trong mt chi ph c ph duyt Lm vic trong mt kinh ph thng xuyn hng
nm
B hu nu khng p ng mc tiu, yu cu Phi m bo lm lu di
Ngy kt thc v chi ph c tnh theo d kin v ph
thuc vo s qun l
Chi ph hng nm c tnh da trn kinh nghim
trong qu kh
D n l g
Gii thiu chung
7
Tnh duy nht kt qu d n
Hot ng D n Hot ng sn xut
Xy nh mi (c nhn, c quan) Xy cc cn h chung c theo k hoch hng nm
ca thnh ph
Nghin cu mt ti khoa hc mi Dy hc theo k hoch hng nm ca nh trng
Hng dn lun n sinh vin
Ch to bom nguyn t, tu v tr Sn xut v kh hng lot
Xy dng mt phn mm mi, do c quan t hng p dng mt phn mm trong hot ng thng
ngy (qun l k ton, nhn s, vt t, sn xut...)
Ch to mt loi xe my mi Sn xut hng lot xe my theo thit k c sn,
theo k hoch c giao
Th nghim mt dy chuyn sn xut theo cng ngh mi
D n l g
Gii thiu chung
8
D n kt thc khi
Hon thnh mc tiu ra v nghim thu
kt qu (kt thc tt p) trc thi hn
Ht kinh ph trc thi hn (Kt thc tht
bi)
n ngy cui cng (nu tip tc na cng
khng cn ngha)
D n l g
Gii thiu chung
9
D n l tht bi khi:
Khng p ng cc mc tiu ban u
Khng p ng c thi hn
Vt qu ngn sch cho php (20-30%)
Khng r
cc mc tiu: 18%
Khng quen thuc vi
phm vi v s phc tp
ca d n: 17%
thiu thng tin: 21%
qun l d n
khng tt: 32%
l do khc: 12%
Ti sao d n tht bi ?
D n l g
Gii thiu chung
10
Cc l do khin d n tht bi
(17%) Khng lng c phm vi rng
ln v tnh phc tp ca cng vic
(21%) Thiu thng tin
(18%) Khng r mc tiu
(32%) Qun l d n km
(12%) Cc l do khc (mua phi thit b
rm, cng ngh qu mi i vi t chc
khin cho khng p dng c kt qu d
n, ngi b ra i, ....)
Gii thiu chung
11
trnh vic Tht bi d n
0 10 20 30 40 50 60 70 80 90
Ci t vic qun l d n
Nghin cu kh thi
tng s thnh vin tham gia
tng cc phng sch t bn
ngoi
Khng phi nhng l do trn
%
Respondents
Qun l d n l g
Gii thiu chung
12
2. Qun l d n l g?
Qun l d n (QLDA) l vic p dng cc
cng c, kin thc v k thut nhm nh
ngha, lp k hoch, tin hnh trin khai, t
chc, kim sot v kt thc d n.
Mt d n c qun l tt, tc l khi kt
thc phi tho mn c ch u t v cc
mt: thi hn, chi ph v cht lng kt
qu.
Qun l d n l g
Gii thiu chung
13
Lch s s lc
Vic qun l d n c t thi xa: trong
chin tranh, xy dng Kim t thp v cc
k quan th gii....
Henry Gantt (u th k 20), a ra khi
nim s Gantt
Cui nhng nm 50': PERT
Sau ny, b sung thm nhng tng v
t chc, kim sot, s dng ti nguyn
trong QLDA
Qun l d n l g
Gii thiu chung
14
Cc nguyn l chung ca
phng php lun QLDA
Linh hot
Hng kt qu, khng
hng nhim v (nhm
tho mn cc thng -
khch hng)
Huy ng s tham gia
ca mi ngi (tnh cht
dn ch)
Lm r trch nhim (ch
k)
Phn cp c mc
(khng nn chia thnh
qu nhiu mc

Ti liu c ng v c
cht lng (qu nhiu ti
liu tc l c qu t
thng tin!!!)
Kt qu quan trng hn
cng c hay k thut
(thc dng)
To ra cc o tt (
c nh gi ng)
Suy ngh mt cch nhn
xa trng rng
Ci tin lin tc (k
hoch khng x cng)

Qun l d n l g
Gii thiu chung
15
Qun l v thc hin d n
Thc hin
d n
Ngun
Cc u vo khc
cc yu cu Cc kt qu bn giao
ca d n
Cc u ra
khc
Qun l
D n
Nhng yu cu ca ngi qun l
Gii thiu chung
16
Li ch ca K hoch qun l
Li ch khi lp k hoch qun l
Khi u sai lch
Khng p ng c s mong
i ca nh ti tr v/hoc
cc mc tiu
B nhm ln
Thng tin ngho nn
p ng cc mc tiu
Gy dng lng tin ca ngi gp vn
Thit lp hng lm vic chung
M ra cc knh thng tin lin lc
Bt u d n vi mt phng thc
c h thng
Ri ro khi khng lp k
hoch
Gii thiu chung
17
Lp k hoch qun l bao gm:
Xc nh ranh gii ca d n
i lp k hoch, vn bn/thng tin hin c
Xy dng cc la chn tip cn d n
chin lc thc hin v cc phng php lun t chc d n
Xy dng cc c tnh ban u
Xy dng c s h tng ngun
mi trng lm vic, MOC
Xy dng c s h tng ca d n
qun l cu hnh, cht lng, ri ro, s kin, s thay i, kim
sot d n, lp bo co, v lp k hoch
lp thnh vn bn v k hoch qun l
Qun l d n l g
Gii thiu chung
18
Cc phong cch qun l d n
(1) Sau khi vch k
hoch ri, ph mc cho
anh em thc hin, khng
quan tm theo di. Khi
c chuyn g xy ra mi
ngh cch i ph.
(2) Mt ti nghin
cu khoa hc: Khng c
sng kin mi, c quanh
qun vi cc phng
php c, cng ngh c
(3) Khng lo lng n
thi hn giao np sn
phm, n khi d n sp
ht hn th mi lo huy
ng tht ng ngi
lm cho xong
(4): Qun l ch ng,
tch cc. Sut qu trnh
thc hin d n khng b
ng v kinh ph, nhn
lc v tin m bo
(l tng).

Qun l d n l g
Gii thiu chung
19
Cc phong cch qun l d n
(1) Qun l theo kiu i ph
(4) Qun l ch ng
(2) Qun l theo kiu mt phng hng
(3) Qun l nc n chn
mi nhy
Qun l d n l g
Gii thiu chung
20
Qun l d n th ng c
nhng c tnh
QLDA lun ng sau cc mc tiu ca d
n
Hp tp, b kch ng, tng lai ngn hn
Khi lm quyt nh, ch ngh n cc kh
khn tr ngi tm thi, trc mt, khng
ngh n liu rng c phi l 1 bc i
ng hay khng.
Khng kim sot c tnh th. Nhiu khi
phi thay i k hoch v t chc
Qun l d n l g
Gii thiu chung
21
Hu qu ca qun l d n th
ng
Kt qu thu c khng n nh
Tinh thn lm vic khng ci m, hp tc
Nng sut thp, cng vic khng chy
Ri lon trong iu hnh
Khng s dng hiu qu ti nguyn
Ngi qun l d n b d n qun l
H s d n km cht lng
Chm tin , tiu vt qu kinh ph.
Cht lng d n khng m bo
Gii thiu chung
22
Cc thuc tnh ca d n IT
Kt qu bn giao c th l t hu hnh
Phm vi c th kh kim sot
K nng, kinh nghim, thi v k vng
tri ngc nhau
C th bt ng v mc tiu kinh doanh
Thay i quan trng v t chc
Cc yu cu, phm vi, v li nhun chnh
xc c th rt kh xc nh
S thay i nhanh chng v cng ngh
Gii thiu chung
23
Lu
Qun l d n thnh cng chnh l vn v con ngi
Khm ph cc ngun h tr v ngn tr
Nhn bn cht, khng tin hin tng
Ngi khc c cch nhn khc nhau
Thit lp k hoch chnh sa d dng
Dm i mt vi s kin
S dng qun tr h tr cho cc mc ch ca d n
Thi gian mc tiu i vi tng nhim v khng c
ging nh nu trong k hoch
c li phm vi v cc mc tiu ca d n mi tun 1 ln
Khng ngc nhin!
Ni v ngui qun l d n
Gii thiu chung
24
3. Ni v ngi qun l d n
Ngi K s mang nhiu c tnh ca
cng ngh
Ngi Qun l mang nhiu c tnh ca
ngh thut
D n nh th ngi k s kim ngi
qun l d n. D n ln s cn nhm
qun l d n
Ni v ngui qun l d n
Gii thiu chung
25
Bng phn vai trong d n
Ngi qun l d n (PM-
Project Manager): Chu trch
nhim chnh v kt qu ca
d n. C vai tr ch cht
trong vic xc nh cc mc
ch v mc tiu, xy dng
cc k hoch d n, m bo
d n c thc hin c hiu
lc v hiu qu
Ngi ti tr d n (PS-
Project sponsor). Cp tin cho
d n hot ng, ph duyt d
n, quyt nh cho d n i
tip hay cho cht gia chng.
T d n (PT - Project team).
H tr cho PM thc hin
thnh cng d n. Bao gm
nhng ngi va c k nng
(skill) v nng lc (talent)

Khch hng. (Client): Th
hng kt qu d n. Nu yu
cu, c ngi h tr d n. L
ngi ch yu nghim thu
kt qu d n
Ban lnh o (Senior
Mangement): B nhim PM
v PT, tham gia vo vic hnh
thnh v xy dng d n
Cc nhm h tr (c th c
nhiu hay t, tu tng d n).
Ban iu hnh (Steering
Committee), nhm t vn,
nhm k thut, nhm th k,
...

Ni v ngui qun l d n
Gii thiu chung
26
Bng phn vai trong d n
Ngi s dng
T d n
Ban lnh o
Ban ch o
d n
Ngi ti tr
d n
Ngi qun
l d n
Ni v ngui qun l d n
Gii thiu chung
27
Trch nhim ca Qun l d n
Trch nhim chnh Chi tit
Nu ra nhng im bao qut chung V cng vic, cu trc phn vic, lch
biu v ngn sch.
Trao i vi cc anh em Bao gm cc bo co, biu mu, bn
tin, hi hp, v th tc lm vic.
tng l trao i ci m v trung
thc trn c s u n.
ng vin, khuy ng tinh thn lm vic Bao gm khch l, phn vic, mi
tham gia v u quyn
nh hng cng vic Bao gm iu phi, theo di, thu thp
hin trng v nh gi hin trng
H tr cho mi ngi
Ni v ngui qun l d n
Gii thiu chung
28
Tr ngi cho qun l d n
Mt s ngi cm thy n ng chm ti
"c lp chuyn mn" ca mnh, mun
"giu ngh"
Mt s khc c cm gic lun b "sm
soi", theo di pht
Mt s u tranh bi v h cm thy n
ngn cm s sng to.
Mt s ngi kh chu vi nhng phin
phc hnh chnh (hp hnh, bo co, ly
ch k, ...).
Ni v ngui qun l d n
Gii thiu chung
29
Chn nhn s cho d n
Kin thc k thut
Chuyn mn c bit
c kinh nghim
tham gia d n no
cha?
Quyn lc ca phng,
ban ca ngi ?
Hin c tham gia d n
no khc khng?
Khi no kt thc?
Dnh bao nhiu thi gian
cho d n?

Khi lng cng vic
chuyn mn hin nay
Quan h ng nghip
C hng hi tham gia
C truyn thng lm vic
vi hiu qu cao khng?
C ngn np v qun l
thi gian tt khng?
C tinh thn trch nhim
khng?
C tinh thn hp tc
khng?
Th trng ca ngi
c ng h khng
Ni v ngui qun l d n
Gii thiu chung
30
Xy dng tp th vng mnh
B nhim ngi ph trch
Phn b trch nhim
Khuyn khch tinh thn ng i
Lm pht sinh lng nhit tnh
Thnh lp s thng nht ch huy
Qun l trch nhim
Cung cp mi trng lm vic tt
Trao i vi anh em
Ni v ngui qun l d n
Gii thiu chung
31
Sc p vi Qun l d n
Uy tn, danh d
Kinh t
Quan h vi ngi t hng
Mc tiu
Th tc hnh chnh
Nhn s
Marketing
Mi trng kinh doanh
Chun
Ngun nhn lc
Cng ngh
Ni v ngui qun l d n
Gii thiu chung
32
Phm cht Qun l d n
Tm nhn xa trng rng
Kh nng tm s, thng cm vi ngi khc
Nht qun
Kh nng din t
Tnh khch quan
Trung thc
u tu, gng mu, li cun
Phn ng tch cc
Tnh kin quyt
Ton tm ton
Gii thiu chung
33
Kt lun
Khng c d n hon ho. Cc vn lun
ny sinh. Tt nht d kin cc vn .
Cch tip cn tt l xc nh: Ci g, Khi
no, u, Th no (Xc nh) (Lp k
hoch)
Tip n l phi hp ti nguyn (T chc)
Cn nh gi (Kim sot)
Cui cng l (Kt thc)
Bao qut tt c l (Lnh o)