The symptoms that there is something wrong within the Personnel Records Office (PRO) are: 1) Unclear work responsibility 2) Possessiveness with work 3) Insufficient inter-employee communication 4) Morale problems 5) High turnover 6) Decreasing productivity Question 2: Job Characteristics
The five Job Characteristics are:
1) Skill Variety 2) Task Identity 3) Task Significance 4) Autonomy 5) Feedback from job Skill variety and task identity appear to have low values in the PRO, as the employees do the same thing every day, and do not realize how important it is to communicate what they do to others (ie not sharing files). Task significance is likely a mixed value, as each is possessive of their task and believes it to be overly important; however, they also do not understand its significance to other parts of the PRO.
Alhumaid, Croteau, Frangie, Lou & MacIsaac 2
Question 3: Implementing Principle
Job Enlargement could be used to redesign these jobs by making everyone in the PRO responsible for an entire record (all five areas). This would increase skill variety and task identity as people would see the whole picture, do a variety of tasks per employee record, and see how each employee benefits from a complete record. This would also minimize protectiveness of their area and the presumption that somehow your task is more significant than others. Lastly, this would require less inter-employee communication, so poor inter-employee communication is no longer an issue. Question 4: Job Rotation
If the company introduced a job rotation program, there may be increased skill variety; however, employees may only do a "good" job when rotated to the area they feel most possessive of. In addition, they may forget how to do the other areas over time and have to spend a significant portion of their rotation learning the skill they are supposed to be using. Inputting data requirements can be complex and multi-layered, and attempting to remember one set after not using these skills for months may result in inconsistent work quality.