Vaidyanathan R General Manager -HR 24.09.2009 30.09.2009 Initiated by (Author) Reviewed & Approved by Date of preparation Data of release Location: Coromandel/Corporate/BE/2009 Form No.:CIL/CORP/CBA/OPL/2009-10/ 001 One Point Learning (OPL) Subject: Business Excellence Target Audience: All (To whom this OPL to be imparted)
Mark as appropriate OPL - Classification User Restriction Basic Knowledge (Confidential) Problem Case Study Yes Improvement Case Study No Theme: To understand - What Excellence means to Coromandel? Need for this OPL: (State the trigger point) (i) Each employee has his/her own perception about what excellence means. (ii) Even though every employee experiences excellence, finds it difficult to express what excellence means in day to day work at Coromandel. Perceived Benefits: (i) All employees will have common understanding about Excellence (ii) Brings clarity in what we are aiming to achieve through/for Excellence Learning: (if possible make visual presentation by using appropriate figures, photographs, diagrams & charts, etc. Divide & use the space as needed)
P u n c h
h e r e
is a habit, not an act. It takes practice and perseverance
Coromandel understands Excellence as exceeding stakeholders requirements and expectations. It strives continually in strengthening, improving and benchmarking its internal processes. 1. Beyond compliance 2. Out of box thinking 3. Challenging status quo 4. Unleashing potential 5. Breakthrough improvement 6. Internal & external comparisons (Benchmarking) 7. Sustainable competitiveness of business 8. Ideas for better tomorrow 9. Learning from previous experiences and improving the processes 10. Realizing intrinsic value 11. Understanding, meeting and exceeding customer needs (internal & external) 12. Going beyond defined Process efficiency / capability 13. Setting stretch targets 14. Building instantaneous capacities 15. Collaborating business units in Different geographical locations and exchange of best practices 16. Responsibly conducting business Excellence as per EFQM Business Excellence Model: (Ref.: Glossary of Terms in CII-EXIM Bank Award for Business Excellence 2008 Application Brochure) Outstanding practice in managing the organization and achieving results based on a set of Fundamental Concepts which will include: results orientation, customer focus, leadership and constancy of purpose, management by processes and facts, involvement of people, continuous improvement and innovation, mutually beneficial partnerships and corporate social responsibility. What does this mean in day-today work at Coromandel?
What does Excellence means to my function ? Come, Lets see it in our next OPL